Verified Company
Verified
Nice apartment with sea view and secure parking - but too much train noise for the price
☺ Good size kitchen, living area with lots of natural light. Good size bedrooms and main bathroom. There was some nice views over the industrial area to the water. There was secure parking, a washing machine and dishwasher. The apartment had a good size balcony and most importantly double glazed windows to block some of the train noise when closed. Between the trains it was nice and quiet. The beds were reasonably comfortable and it was a very easy walk to the beach, promenade, shops and eateries.
☹ Trains: The apartment is right above the train line and there were lots of diesel trains going by which made it very noisy particularly if the bifold balcony doors were open. It seemed like every 15 minutes or so a train ran in sets of 2 or 3 trains in close proximity. Trains started around 5am.
Door code pads: On arrival, there were lots of doors with codes to get through (six or seven key pads from the car park entry to the apartment) and two lifts at different points of the apartment from the car park area - this made it difficult to get bags and groceries up.
Lots of instructions in different formats: All the check-in codes and check-out instructions should be sent in one simple email with a printed version in the room rather than the multiple emails and separate documents (these work by computer, but not by a mobile).
Security Bond: A security bond was demanded prior to accessing the apartment. This further raised our expectations on the type of property we were accessing - but it was actually lower than we expected - particularly in comparison to luxury apartments with sea views we had recently stayed in. This property is nice and reasonably comfortable but not luxurious by any means. The location is behind an industrial area/ sheds; there were dark stains on the carpet; and a broken bin (amongst other things) on our arrival that did not give a great first impression. We sent the agent photos of these but they did not respond.
Poor customer focus: We felt a lack of customer focus compare to other properties we have rented across our Ireland/ UK travels. Instructions required us to ensure we left the place clean (fair enough - we do this always) but amongst other things to not leave a dishwasher going as this may inconvenience the cleaners. As travelers, we often cannot wait for a dishwasher to finish its cycle after breakfast items to put items away. Of course we adhered to these host rules that inconveniences the customer rather than the...
