Verified Company
My wife and I have both worked in the service industry, so it takes a lot for us to leave a negative review. We go out for Thanksgiving dinner every year in New York, and unfortunately our experience at The Milling Room this year was the worst we’ve had.
The service was the biggest disappointment. We were never offered bread, which we only realized at the end of our meal when we noticed other tables receiving baskets. Our pre-dinner cocktails were never cleared, even though we had finished them well before our entrées arrived. We actually wanted to order wine with dinner, but ended up having to flag down a server halfway through our main course just to get someone’s attention. Even our table was missing a light—small detail, but noticeable in a dim room where every surrounding table had one.
The food itself was good, but we were surprised that the $115 Thanksgiving prix fixe didn’t include traditional sides. The turkey came with only potatoes, and we were charged an additional $45 for stuffing, brussels sprouts, and cranberry sauce. The portion sizes—especially the tiny serving of cranberry sauce—made the $14-per-side pricing feel unreasonable. It’s hard to understand how a Thanksgiving prix fixe can consist of turkey and a spoonful of potatoes unless you pay extra for basics.
In total, we paid $450 for two people and left feeling deeply disappointed. We’ve had far better Thanksgiving meals in NYC for less—and with far better service. As neighborhood residents and longtime customers of The Milling Room, we expected a memorable, well-executed holiday dinner. Unfortunately, this experience fell far short.
