Verified Company
----------------------EDITED REVIEW-----------------------
Portion sizes are now smaller. They changed take out containers. This is the third time I've drove to this location for them to have no ribs. Not being able to call this place is complete BS. It's not fair that customers can't call and talk to someone before taking a drive to patronize your guy's business! I wanted to specifically call and ask if you guys had ribs this time, after being let down twice. But of course, you guys dont want customers being able to call for some reason. Only business I've ever seen without a phone. Only BBQ place I've ever seen without ribs.. Anyways, so now today my wife drives over a half hour to you guys to be told once again, that you have no ribs. It's the only thing in my opinion that makes a 2 or 3 meat plate worth the $20 something bucks. This is now the third time, weeks/months in between visits that you guys magically dont have ribs. And coincidentally, it's the most expensive thing you offer. Unfortunately, because of this, and because I cant call you guys before hand to make sure you guys are offering what you say you do on your website, we will not take a chance driving to your location anymore. Last time I came in, you guys had no ribs of course. So I got Brisket and turkey instead. Turkey was undercooked and pink In the middle (NOT FROM SMOKE), and almost half of my brisket was pure fat. Also, when I first walked in last time ordering, I told the old guy with longer gray hair that I drove almost an hour to come patronize your guy's business. He laughed at me, put his hands up in the air, shook his head at me and said, "So?"... Also said he was going to charge me for sauces because I wanted more than 2. Im done with you guys! You guys have become greedy. You dont want to make sure you have enough ribs to serve customers, and you guys have went down on portion sizes with the smaller plastic to go containers. This isn't a one time thing not having ribs to serve either. This is the third time you guys have no ribs, weeks inbetween visits. Last time it was 2 oclock in the afternoon. Probably the only BBQ place in the entire state of Michigan that doesnt have ribs 24/7. I dont like half of my brisket being fat btw, I dont like cheap burnt ends and cheesy potatoes for $23 either. Done. I'll go to City BBQ from now on IG. Atleast they'll have ribs.
Reply from The Grilling Company
2024.08.18
Oh George, that's amazing! Thanks so much for the great review! We are so glad you were pleased with everything! If you stop in on Tuesday, please introduce yourself and say hello!!
A takeout place only. Inside is a very industrial look. On one wall they have fridges with meats you can buy. Then there's the order counter with all the bbq in warming trays.
I ordered the 3 meat combo($23). I got pulled pork, sausage, and turkey. The sides I chose were baked beans and cheesey potatoes, plus it comes with a piece of cornbread. The pulled pork was very good, and the turkey was excellent, some of the best turkey I've had. The sausage was only okay. The beans were very good, with a tomato tang. Sadly the cheesey potatoes were no bueno. I ended up throwing them away. The cornbread was excellent, I could have eaten a couple more pieces. Overall the portion sizes were generous. I got the Chipotle bbq sauce which I thought was very good. I got a 2nd sauce ($1) Hot Honey. It was good, but did not have a distinct flavor.
The service was efficient and friendly.
Overall a 4-star review. Would I return? Yes with a caveat. I would return if I was already going to be in the area.
MUST VISIT! Plan to eat outside since this place is takeout only, and it's my fault I didn't check that before coming in.
My wife prefers Korean BBQ because of the sweet, tangy and juicy marinades that goes deep into the meat than the flavor of the meat itself. I like both US BBQ and Korean BBQ and I always want to convince her how good the US BBQ is.
This place finally did it.
For the record, she was not hungry going in so it didn't help the case at all, but she still devoured the burnt ends, hot honey BBQ pulled pork and half of the side dishes. We chose broccoli salad, smoked baked beans, loaded mashed potatoes and quinoa salad. Although both salad need a bit more flavor, they were both fresh, crunchy and balanced. My wife especially liked the quinoa salad.
My 2yo daughter chewed through the pulled pork with no effort, and my 4yo son managed to swipe 5 burnt ends before my wife arrived.
Oh, and the corn bread that came with the meal, chef's kiss.
Sorry there are no photos because WE ATE ALL OF THEM LOL.
You can see the kitchen in the back which is clean, the front desk allowed trial bites and were extremely friendly. I appreciated them asking for customer feedback on the spot and that showed they put their heart into the food.
Last but not least, to get four of us all fed and satisfied I spent less than $39. IN THIS ECONOMY?! Only other place that can pull this stunt now is the Costco food court.
Definitely will return. And my wife approving US BBQ for the first time meant the world to me.
Update: Returned 9/20/25 and took pictures before we licked the plates clean.
We've been wanting to try this place out for awhile now. So glad we finally did! I got the 3 meat combo with, Burnt ends, pulled pork, and brisket and for the 2 sides I chose coleslaw and cheesy potatoes. The potatoes are their number 1 seller and for good reason, they were DELICIOUS. My girlfriend had the mac and cheese and that was also very tasty. We liked everything we ordered, even the cornbread that comes with the combo. Friendly staff and good customer service is a plus. We will be returning .
