Came to check out their sale, no wonder they’re closing. Rude workers told me they’re closed already. Doors are wide open with things for sale. When I asked if nothing is being sold? He says yes but you have to pay cash and take it now. So I walked out with my truck and my cash in hand.
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Could not be more underwhelmed. Not a single piece of furniture is priced for what it's worth. Not a real leather item in this place. I'm amazed they have managed to sell anything at all. Only a fool would buy anything from here. Go to Hudsons or even Ashley and you'll get a better price and higher quality.
Bought sofa/recliner set in 2016 and was very happy with the purchase. Even though it still looks new, needed a minor mechanical repair. Collier's was very prompt getting here and were extremely reasonable with the repair. I am very satisfied with this company and would highly recommend them.
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Warning do not buy off of their floor if you expect to potentially ever file a claim against workmanship. Bought two Natuzzi couches off the floor in July 2023. One couch has the fixed armrest that has come unsewn on a corner. I called and talk to Sebastian and was told that it’s not under any kind of warranty because of the fact that it was “clearance, as is.” I explained I didn’t realize that the price of merchandise or whether it was ordered or on the floor had anything to do with the warranty. Did not make sense to me. We were not aware of the furniture not having a warranty even though it was on clearance the two couches cost us over $3000 which is still in my opinion an amount that warrants some type of warranty my advice would be to go to the Natuzzi store in Orlando where your purchases will be warranted.
Reply from Collier's Furniture Expo
2024.01.15
Dear Ms Marshall,
Two things:
One the sale was make 7-17-22, even if it did come with the factory warrant it would not be covered. The leather and stitching is only
covered for one year. If you want to have someone look at it to see what might be done, will be happy to get you a name and number.
Two things:
One the sale was make 7-17-22, even if it did come with the factory warrant it would not be covered. The leather and stitching is only
covered for one year. If you want to have someone look at it to see what might be done, will be happy to get you a name and number.
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Sebastian is a sale person with professional manners and experience. We bought a nice high end sofa set from them. It is that their price is high compares other competitors, but you get what you pay for and we are very happy with the purchase. He’s a very helpful person and a great personality. We would recommend anyone to them. Thanks Sebastian for a great experience. We will be back
This place has high quality furniture and knowledgeable staff who aren't pushy. Sebastian offered us the option to just look around or have him go with us from place to place. We opted to just look around and ask him when we had questions. Overall, I look forward to going there again for furniture.
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