The Beanery Reviews

PJ Em 2025.10.12

     

Bought a eureka silenzo grinder and the owner delivered a perfetto (chrome) and dismissed me stating i should be happy i "got an upgrade"... Response to your reply: I purchased it from your Emporium store around 5 years ago. It was definitely your store and not the one you mention in your reply. Further response: happy to return the grinder for the one I paid for.

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Reply from The Beanery 2025.08.13

Hi PJ Em,

Thanks for the update. We were a little surprised to get a review for a product sold 5 years ago.
We're sorry to hear you about your negative experience, if you had expressed your concerns sooner, I'd like to think we would have fixed the issue for you.

Kind Regards,
The Beanery team.

Lucia Oz 2024.12.11

     

I bought a Rocket Espresso Cinquantotto coffee machine and a Fausto grinder recently. The after-sales service provided by the shop owner Con, the manager and the staff are outstanding. The issue was resolved quickly. Another important point is that this store's warranty period is one year longer than other stores. Highly recommended!

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Craig Ritchie 2024.10.18

     

Finally I've found a Victorian bean roaster of Jamaica Blue Mountain beans. Just had my first cup of JBM from the beanery, absolutely delicious. They roasted my beans and mailed them to me within two days, great service.

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Learning&Listening 2024.10.11

     

Purchased many tins of Blue Jamaican coffee. Absolutely stunning and not only adding to the aroma by roasting the morning of delivery, yet the roasting is almost perfect for. Thank you.

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Michael Van Maanen 2024.06.04

     

Great knowledge and very efficient. Couldn't be happier with the team at The Beanery who helped me select a new espresso machine and grinder and shipped it all the way to Sydney in the space of two working days. Recommended

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Junk Mail - robrosspol 2023.11.30

     

Excellent & easy online ordering of our favorite coffee beans. Delivery of order by sendle has been quick and reliable to our door. Have a great Christmas Beanery looking forward to another good year 2024

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Simon Gibson 2023.11.29

     

Excellent source of coffee machines, coffee beans and general coffee knowledge.

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R J K 2023.11.18

     

A great institution of caffeine and laughs.

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Alan Bartlett 2023.11.16

     

I ordered on-line a Bruer cold brew system because it was offered at a very competitive price. The unit duly arrived and I began making cold brew. I found that I was unable to get the seal between the coffee grounds and the water reservoir to seat properly so that the water leaked through faster than intended. I was advised to return it for a warranty claim. On receipt it was tested and found to work as specified. In discussion I realised I had assembled it incorrectly. It was returned without charge and now I use it correctly assembled to regularly make delicious cold brew. Excellent service from The Beanery and an excellent product.

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Nick Christo 2023.10.13

     

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ND Lam 2023.09.16

     

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Rebecca Symons 2023.06.07

     

Amazing staff

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Reply from The Beanery 2023.06.24

Thank you Rebecca! We look forward to seeing you in store soon.

Charlie Tonkin (Gimp) 2023.04.25

     

this place is amazing!!! Jack is my fav worker, only reason i go!!! ❤️ beanery for life!!!

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Aire Raven Gaming 2023.02.10

     

Thought this place would be amazing but the service was really poor, there aren’t prices on anything, staff didn’t help at all

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Reply from The Beanery 2023.02.10

We are sorry to hear you had an unsatisfactory visit today. At The Beanery we pride ourselves on our service, hopefully we see you another time and you have a more positive experience

Stephanie O'Halloran 2022.12.12

     

Thank you Con and Brad for delivering and installing our new Rocket Giotto! We had the best customer experience purchasing our coffee machine, grinder and accessories through 'The Beanery' in Brighton. The staff took their time to explain the various machines and accessories. Con and the staff have a wealth of knowledge. Brad did an exceptional job adjusting the machine and grinder to perfect the coffee. Highly recommend them!

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Reply from The Beanery 2022.12.13

Hi Stephanie,
Thank you so much for leaving us a positive review on Google! We truly appreciate your kind words and are thrilled to know that you had a great experience with us. Your satisfaction is our top priority, and we are grateful for your support. We hope to see you again soon!

Regards,
Brad

paul rechichi 2022.09.03

     

I purchased some coffee machine products that never arrived, no email confirmation no tracking information, this shop is a waste of time shopping at

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Reply from The Beanery 2022.10.03

Hi Paul,

We have been trying to get in contact with you about this review, but as you are not on our system as a customer we have no phone number or email.
We believe that you have gotten us confused with another company called “The Coffee Beanery” Who have copied our name. We are in no way affiliated with this company.
Please understand that reviews like this are damaging towards our business especially when they are incorrectly targeted.

Regards,
The Beanery Coffee House.

Michael 2022.08.31

     

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Jram 2022.06.05

     

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Reply from The Beanery 2022.06.05

Hello Jram, we are disappointed to see you have left a 1-star review as we pride ourselves on our quality coffee and caring staff. Could you please let us know why you have left this review?

Chiho Aratani 2022.03.29

     

They were very nice and helpful to fix my coffee machine. Great service!

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Adam Grilli 2022.02.04

     

These guys are so helpful. Con is always willing to help out in any way he can. So glad I stumbled across this place and bought my coffee machine from them.

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