Do not use this clinic unless you're comfortable with breaches in confidentiality and unsolicited calls from unlisted numbers on a Sunday morning.
Years and years ago, I had a walk-in appointment at this clinic. We are talking close to a decade ago, and it was a one-off kind of visit. Since then, I haven't been back, because I already do have a family doctor who has been my primary care physician for over the last decade.
Several days ago, seemingly out of the blue, someone named "LPN Julie" called MY HUSBAND to discuss scheduling some kind of medical procedure for me. *I* did not receive a call from Terra Nova Medical; my HUSBAND was contacted. About me and my previous medical procedures and booking a new appointment. This was an unnecessary breach to my privacy. Thank goodness I'm not estranged from my husband!
Then this morning, at 8:04am on a Sunday (when their clinic is supposedly closed), I received yet another call from a nurse named "Karen" who, supposedly under the direction of her manager Meredith Yu, wanted to give me a "courtesy call" to remind me to schedule *another* kind of medical procedure.
Bear in mind - I haven't used this clinic in nearly a decade, I visited them as a one-off (or maybe twice, I don't recall), and they are NOT my primary health provider or family doctor. They have not contacted me even once in the past many years since that visit, but suddenly I'm getting TWO calls in a week - one being on a Sunday morning when their clinic isn't even open - and from an unregistered number, no less.
So whatever is happening at this clinic, RUN AWAY. Don't give them your data. Don't use their services, unless you're comfortable with them calling up your emergency contacts to discuss your medical records without your express consent.
Incidentally, my husband did tell them to stop calling. He did tell them that I already have a doctor and I don't need these reminders. Clearly, their staff do not communicate or cross-reference their call lists, or even look at patient records before calling whatever number comes up. I feel so violated that I am nearly ready to report this clinic to the health authorities and their governing bodies for breach and harassment.
ETA: This clinic has another 2-star review that also mentioned breach of confidentiality, just 3 weeks prior to my review. At the time, that commenter was assured that this issue would be addressed with the highest level of urgency and that the clinic is in the process of reviewing and revising their policies.
Three weeks later, that does not seem to be the case, and instead of owning up to this series of missteps that should never have happened, the clinic would prefer to play defence. Well, let me state again that my *HUSBAND* does not have the same number as I do, and while he may be listed as an emergency contact, there was NO ATTEMPT to call me prior to calling him. And there is never an excuse to call someone up after many years of no contact, to advise them to complete certain medical procedures. Do better, Terra Nova Medical.
Do yourself a favour folks, and find a clinic where something like this doesn't happen even once. I know there is a doctor shortage, but a clinic that fails to take responsibility for their errors is not one you want to risk your health at.
We apologize for the negative experience you had at our clinic. We take patient feedback seriously and strive to provide a welcoming and professional environment. We would like to speak with you further about your experience to better understand how we can improve. Please contact us directly to schedule a meeting at firstname.lastname@example.org