Terranova Medical Clinic (No Walk-Ins) Reviews 2024

Dean 10

2024.07.14

Very rude service couldn't give me any service and didn't even know where else I could go to get small examination for my ear

Pamela (Pam5678)

2024.07.09

Raid Thabet

2024.06.24 2024.06.24 | Canada

Dr. Aya Constantini is truly exceptional. She is always there when I need her and provides the most helpful and compassionate care. I highly recommend her to anyone looking for a dedicated and reliable family doctor.

Tony Yan

2024.06.17

worst clinic ever, waited more than 40 min. and the doc said she's not handling for scars, trash doctor man.

Reply from Terranova Medical Clinic (No Walk-Ins) 2024.06.17

Dear Tony, We are sorry to hear about your experience at our clinic and appreciate your feedback. While our records indicate that the wait time was approximately 20 minutes, we understand that any wait can be frustrating, and we regret that your visit did not meet your expectations. Regarding your concern about scar treatment, sometimes our doctors need to assess a patient's condition in person before determining the appropriate treatment. We apologize for any inconvenience this may have caused. We will work on improving our communication to ensure that patients understand we cannot always promise specific treatments prior to the appointment. We apologize if there was any misunderstanding during your appointment. We would appreciate the opportunity to discuss your visit further and address any concerns you may have. Please contact our office directly at 604-285-2263 or email us at support@terranovamedical.ca so we can resolve this matter to your satisfaction. Thank you for bringing this to our attention. Your feedback helps us improve our clinic.

Joshua Gabriel

2024.06.13

Dr Julie is the best in Canada

Marlyne Marrese

2024.06.06

Svetlana Ginger

2024.05.21

I booked an in-person appointment with my doctor, who is awesome, but I wanted to change it to the phone call. There is no such option on their site, so I tried to call. Waste of time. Never answered the phone.

PAT PAN

2024.05.08

What is going on for this world??? I finally found a solid family doctor but now this clinic just DO NOT answer your phone call ???!!! then how can I book appointment? for this year, I have to drive to the clinic to book an appointment only! this is just outrageous Reply to the clinic: my doctor Michael Gosal is not on your website list… UPDATE: now my doctor is bookable online, which helps a lot, the clinic takes fast response to solve the issue but still again the phone is not the best approach to book. thanks

Reply from Terranova Medical Clinic (No Walk-Ins) 2024.05.04

Thank you for your feedback. We sincerely apologize for the difficulties you've encountered with our phone system. We are currently working to improve this as we grow our team to ensure it better meets the needs of our patients. For a more immediate way to book appointments, please consider using our online booking system, available 24/7. Please use the link below: https://terranova.cortico.ca/ for online booking We appreciate your patience and are committed to enhancing your experience with us.

Kristie Truell

2024.05.02

Very terrible service. The front office staff is incompetent and do not know how to do their job. My own care provider has repeatedly needed to fix their mistakes. Once she left they completely bungled the transfer of my family’s care to another provider, leaving us essentially without a family doctor. Terra Nova Medical Clinic should be ashamed.

Reply from Terranova Medical Clinic (No Walk-Ins) 2024.05.04

We are sorry to hear about your recent experience at our clinic. It’s clear we did not meet the standards we strive for. We are committed to improving and would appreciate the opportunity to resolve this issue. Please email us at support@terranovamedical.ca with your contact details to discuss this further. Your feedback is invaluable to us as we work to enhance our services.

Shay J

2024.04.25

My biggest concern about this clinic is their front desk staff. Unorganized and incompetent. Whether you are trying to call for an appointment or inquiry or wait for a referral for a specialist which need a doctors approval they do not follow up and u have to call the clinic to remind them constantly . This is the 2 or 3rd time we are waiting for a referral and no response. I read a 4 ⭐️⭐️⭐️⭐️ review and a response by the Owner mentioning the biggest concern was a small examination room and the AC! Really ?!? There are reviews about patient wait times and the overall negative experience of the clinic . If you have ever gone in for a in person visit you are in and out with the doctor in the examination room that’s excluding the wait time. Who cares about the AC and Ventilation most the appointment now are taking place over the phone since Covid . Take the time please and hire professional front desk office staff to run the clinic efficiently as they are the first and foremost the Patient calls in and sees before consulting with the doctors.

Reply from Terranova Medical Clinic (No Walk-Ins) 2023.09.04

Hello Shay J, Thank you for taking the time to provide feedback on your experience with Terra Nova Medical Clinic. It saddens us to read that your recent telemedicine appointment didn’t meet your expectations, and for this, we sincerely apologize. The delay in the call and the rushed feeling you experienced is not reflective of the standards we aim to uphold. Everyone who reaches out to us deserves attention, care, and a thorough consultation. We take full responsibility for this lapse in service. We understand that our patients trust us for timely and attentive care, and it’s clear we fell short in this instance. We're investing in streamlining our telemedicine services to ensure punctuality and comprehensive consultations. To rectify this situation, we'd like to offer you another telemedicine appointment, prioritized to fit your schedule, with a dedicated timeframe to address your health concerns properly. It's true that we have a diverse team, and balancing patient loads can be challenging, especially in these times. However, we are continuously learning and striving to improve our services. Your feedback is a significant catalyst for this change. Shay, we genuinely hope to earn back your trust and provide you with the level of care you expect and deserve. If you find our actions align with your expectations, we kindly ask you to consider updating your review. Regardless of your decision, our commitment is to always prioritize our patients' well-being and satisfaction. Warm regards, The Terra Nova Medical Team

R L C

2024.04.17

They impose strict late fees to patients yet it’s ok for patients to wait almost an hour for an appointment that has been pre-booked. My son had an appointment and we were running 10 mins late, they said they could not accept it and we have to pay $60 for no show. Fast forward to several of my appointment where doctor is late one time I waited 2 hours for a scheduled teleconsult. They want you to drop whatever you have scheduled and give them your precious time. But God forbid you’re a few mins late they go ballistic on you and charge you.

Reply from Terranova Medical Clinic (No Walk-Ins) 2024.05.04

Thank you for sharing your concerns with us. We sincerely apologize for the frustration caused by the wait times you've experienced and the strict enforcement of our late policy. We understand the importance of both respecting our patients' time and ensuring fairness in how policies are applied. In response to your feedback, we are actively reviewing both our scheduling system and our policy regarding late arrivals to ensure they are balanced and considerate of everyone involved. We acknowledge the issues you've raised and are committed to making necessary adjustments. Please email us at support@terranovamedical.ca so we can discuss your specific situation and explore potential resolutions. We value your input and are dedicated to improving your experience at our clinic. Thank you for your patience and understanding.

Gunpreet Malhotra

2024.04.17

Harrison Reid

2024.03.27

Absolute struggle to get my prescription filled. My pharmacy has to send them the same form multiple times every month to get the prescription filled

Reply from Terranova Medical Clinic (No Walk-Ins) 2024.05.04

Thank you for bringing this issue to our attention. We apologize for the difficulties you've experienced in getting your prescription filled. We understand how frustrating this must be. Please contact us directly at support@terranovamedical.ca with any further details you might have that can help us find a solution for your regular prescription refill requests. We are committed to making this right and ensuring a smoother process for you in the future.

PRANAV MANGU

2024.01.26

Bad Customer Service. Receptionists working on call centre are always in rush and they don’t listen to the patient’s concern.

Paul Freeman

2023.12.28

We called the clinic on behalf of our 94 year mother. They reacted really quickly and got her a prescription for antibiotics to control her infection. Thank you to Jane who answered the phone and dealt with our problem so efficiently. And to Dr Julie Wilson for such prompt attention.

J A

2023.12.27

One of the best clinics around. Very fortunate to have dr Wilson. She is so kind and professional. Even when she is not available the staff work well together to help as much as they can.

estela maris

2023.12.18

Today, I witnessed an unfortunate incident where a relative of a patient was yelling at the clinic's administrative staff. Obviously, I don’t know the details that led to this woman’s rage, but I would like to commend the staff who remained calm throughout the encounter. It must be challenging for you, being yelled at early in the morning, perhaps with this being your first patient of the day, and who knows how many times more throughout the day or the week. Your patience is remarkable. Just so you know, you are appreciated.

Allan Risdahl

2023.12.13

I just read Helen's long post about Terra Nova from only a few appointments 10 years ago. She gets bird brains who think they're doing right. (More like new people who simply want a job in the medical field.) The patient being just extraneous with often no eye contact made. I am also having concerns about medical records which they dont seem able transfer after ive paid them. I have a different situation but can entirely believe what Helen wrote. I have been a patient there almost 8 years who went through a major emergency surgury in 2022. This required more medical correspondence a year ago. I had unsolicited calls that weren't discussed with my Doctor with hard to understand English. I was accused of missing appointments when this entirely was not the case. They had some sort of strange fee system for non medical expense or penalties. That when I got mad at they're false penalties they made go away. Routine items were slowly done and overall not that efficient. It's been a hard time for the Medical system for sure. But with this clinic which I've attempted to leave. I just wanted to write in and say I could entirely believe Helen's post. They're eye was not on the ball ! It may not be hugely better elsewhere. (In the USA if you pay 1000$ a visit maybe). But certainly not a Terra Nova in my experience the last year and a half.

Reply from Terranova Medical Clinic (No Walk-Ins) 2023.12.13

Dear Allan, We're truly sorry to hear that you're not happy with your experience at Terra Nova Medical Clinics. We take your concerns seriously and want to make things right. We apologize if our service didn't meet your expectations. We're always looking to improve, and your feedback helps us do that. We'd really appreciate the chance to talk more about your experience and see how we can help. Could you please contact us directly? We want to understand better and make sure we address your concerns. Thank you for letting us know, and we hope to hear from you soon. Sincerely, The Terra Nova Medical Clinics Team

Keith Threadkell

2023.12.13

I've been very happy with the care I've received from my Family Doctor at this clinic.

Reply from Terranova Medical Clinic (No Walk-Ins) 2023.12.13

Dear Keith, Thank you so much for sharing your experience. We are so happy that we could provide you with excellent medical care and help you along your health journey. We appreciate you sharing your experiences with others! Warm wishes, Terra Nova Medical

Linda Ford

2023.12.05

I was suddenly in need of a family doctor for myself and my two adult sons, and was very lucky to be offered the services of a doctor at Terranova Medical Clinic. Dr. Chen (Christina) Wang is extremely professional and thorough and the staff are welcoming and efficient. If you are in need of a family doctor and Terranova Medical Clinic has availability, I highly recommend Dr. Wang!

Reply from Terranova Medical Clinic (No Walk-Ins) 2023.12.13

Hello Linda, Thank you so much for sharing your wonderful experience. Dr. Wang is indeed an excellent physician and this review will certainly make her day! We are very lucky at Terra Nova to be able to recruit many caring and well trained medical professionals to increase primary care services to those in need - like yourself and your sons. It is our goal to continue to provide more and more primary care during this time of stress on the Canadian health system. Your kind review helps us to recruit more professionals and encourage other patients in need to consider our doctors and nurses for their healthcare needs. Thank you very much and happy holidays! Warmly, the Terra Nova Medical Team

www.terranovamedical.ca

Terranova Medical Clinic (No Walk-Ins) Reviews

www.terranovamedical.ca

Reviews ( 381 ) 3.6