Temecula Auto Repair & Transmission Reviews

We take concerns like this very seriously and want to provide clear context for anyone reading.

David, we respectfully disagree, as there is no realistic way for another shop to determine or verify what specific testing procedures were performed at our facility, let alone conclude that a different battery was tested. We stand fully behind our documented diagnostic process and the integrity of the work completed.

You brought your Honda in specifically requesting testing for a parasitic draw, and we clearly reviewed and agreed upon the diagnostic fee in advance before any work was performed. We completed that testing thoroughly over multiple days (to allow the vehicle to remain parked relative to a potential draw over extended time), and the results showed the draw was within manufacturer specifications - meaning there was no excessive parasitic draw present. At the same time, our testing identified a failing Battery with a bad cell, which can cause intermittent dead battery conditions even if the Battery is relatively new.

It's important to understand that our shop's (or any shop's) fees for diagnostic services are not based on a hoped-for outcome. They are based on the time, equipment, and expertise required to determine what is and isn't wrong with a vehicle, and the results are dictated by the vehicle's actual condition - not something within our control. In this case, we performed the exact testing requested and provided clear, documented findings.

We're also unclear where the $700 figure mentioned in this review came from, as our estimate for the Battery was $273.84 plus a modest installation charge.

As part of our process, we also performed a courtesy inspection and noted additional items, including worn Brakes and fluid leaks. This is never an upsell - it's our responsibility to notify clients so they can make informed decisions about their vehicles.

When you picked up the vehicle, we applied a goodwill discount to the diagnostic charge, reducing the total charge to under $200 for an inordinate amount of work performed. A refund was later requested merely because the results did not match expectations; however, the testing was completed as authorized, and the findings accurately reflected what was - and was not - wrong with the Honda van at the time of testing. These results were thoroughly and accurately documented.

Our goal is always to be thorough, accurate, and transparent. We stand behind our testing, our recommendations, and our commitment to treating every client with honesty and respect.

Thank you so much, Melissa, for your business and for taking the time to share such kind words. We’re glad we were able to make the process easy and comfortable for you. We truly appreciate your trust in Dale and our team; and look forward to serving you again in the future.

Brian, it was truly our pleasure helping you bring your family heirloom `64 Corvette back to safe, road-ready condition. We know how much that car means, and we’re honored you trusted us with it. Enjoy every mile, and thank you again for your confidence and trust in our team.

Thank you, Joe, for trusting us with your truck. It was truly our pleasure serving you, and we're grateful for the opportunity to earn your confidence.

Gregg, thank you for your business and for the great feedback! We appreciate you taking the time to share your experience, and we're glad our team could provide knowledgeable, quality service. We look forward to being here for you whenever you need us.

Thanks so much for the great feedback, Dan! We appreciate your business and look forward to serving you again!

Thank you so much for your review! We appreciate your trust, Betty, and we felt honored to take care of the transmission fluid service on your GMC truck. We look forward to helping you again whenever you need us.

Thank you for the kind words, Danielle. We truly appreciate your business and loyalty.

Frank, Thank you for the 5-star rating and for trusting us with your Mazda! We appreciate your confidence in our team.

Thank you, Donna, for your kind words and for trusting us with your Ford Crown Victoria. We truly appreciate your loyalty and look forward to serving you again in the future.

It's a great pleasure serving you, Daniel. Thanks for your business and thank you for serving our country.

Thank you for your feedback, Ms. Smith, and for your opening line, which is absolutely correct: we do take pride in providing excellent service at a fair price. That has never changed and remains the foundation of everything we do at Temecula Auto Repair & Transmission.

To anyone reading this review, we’d like to provide some context and clarity.
There are several important reasons why we do not accept client-supplied parts for any repair related to safety or the operation of the vehicle. When a shop installs outside parts, we cannot verify their quality, compatibility, or reliability, and doing so exposes both the client and the shop to significant risk. In addition, California law holds repair facilities legally liable for any failure of parts installed by them, even if those parts were supplied by someone else.

In Ms. Ann Smith’s case, about 18 months ago, we made an exception to this rule and installed a water pump she provided. Unfortunately, that water pump has since failed. Because it was a client-supplied part, there is no warranty coverage, meaning the repair has to be redone at her expense. Had this client agreed to use one of our quality parts back then, it would have now been covered under our 5-year/50,000-mile nationwide warranty, and she would not have to pay for the repair again.

To address the statement about pricing, our labor rate and pricing have not increased. Eighteen months ago, Ms. Smith paid $767.15 in labor for the water pump replacement - she supplied her own part at that time. On her most recent visit, we quoted the exact same labor amount (approximately $800) for water pump replacement, which is what she refers to in this review.

The claim that “what used to cost 800$ now costs $2,400” is inaccurate and misleading. The higher figure that we quoted this time includes much more extensive work than before. This most recent estimate included not only a new water pump, but also timing belt replacement and multiple oil leak repairs. Additionally, since we no longer install client-supplied parts, the cost of high-quality, warrantied components is now part of that total we quoted - not something the client sources and pays for separately.

Ms. Smith, we sincerely regret that your experience did not meet your expectations. Client satisfaction has always been and remains our top priority. Ironically, our policy of using only our own warrantied parts is intended to enhance customer satisfaction by ensuring reliability, protecting your investment, and backing it all with a 5-year/50,000-mile nationwide warranty that few shops in the industry can match. That warranty is only possible because we use high-quality parts that are proven to stand the test of time.

We wish you the best and hope this explanation helps others understand the care and high standards behind our policies.

— Temecula Auto Repair & Transmission

Thank you so much for the kind words, Joanna. We’re thrilled we could help and truly appreciate you trusting us with your car. It means a lot to welcome you as a customer for life!

Thank you, Kim. It was our pleasure serving you.