Verified
good service, nice speed, good customer service and trouble shooting.
Reply from Telair
2026.04.07
Hi Hamidreza, We really appreciate you taking the time to leave a review and share your experience. It’s great to hear you’re seeing strong speeds and that the team has been helpful with customer service and troubleshooting when needed. That combination of performance and reliable support is exactly what we aim to deliver. Thanks, Chris
We’ve been using Telair for our phones at work and couldn’t be happier with their service. They are always easy to deal with—friendly, responsive, and genuinely helpful. Their rates are also very competitive, which makes the experience even better. Whenever we’ve had an issue, they’ve managed to resolve it quickly and efficiently. Highly recommend their team for reliable and stress-free support.
Reply from Telair
Hi Chrisi,
We really appreciate you taking the time to share your feedback.
It’s great to hear the team has been easy to deal with and responsive when it matters. That’s exactly what we aim for. Clear communication, reliable support, and handling issues without adding stress.
We’re glad the experience has been a positive one for your team, and we’ll keep working hard to deliver on that every time.
Thanks,
Chris
We really appreciate you taking the time to share your feedback.
It’s great to hear the team has been easy to deal with and responsive when it matters. That’s exactly what we aim for. Clear communication, reliable support, and handling issues without adding stress.
We’re glad the experience has been a positive one for your team, and we’ll keep working hard to deliver on that every time.
Thanks,
Chris
Verified
We’ve been using Telair for our phones at work and couldn’t be happier with their service. They are always easy to deal with—friendly, responsive, and genuinely helpful. Their rates are also very competitive, which makes the experience even better. Whenever we’ve had an issue, they’ve managed to resolve it quickly and efficiently. Highly recommend their team for reliable and stress-free support.
Reply from Telair
2026.03.22
Hi Chrisi, Thanks again for taking the time to share your feedback here as well as on Google, we really appreciate the support. It’s great to hear the experience has been smooth and that the team has been responsive and easy to work with. That consistency matters, especially when your phones play such a key role in day-to-day operations. We’re also glad any issues have been resolved quickly when they’ve come up. That’s where support really counts. We appreciate the recommendation and the trust you’ve placed in us. Thanks, Chris
I was fortunate to have Jake supporting me on this issue. Communication, both by phone and email, was excellent and Jake did everything he said he would, and with minimal fuss. His follow up was first cladd and should there be issues in future I am hopeful that Jake will be around.
Reply from Telair
Hi Colin,
Thank you for taking the time to leave a 5 star review, we really appreciate it.
It’s great to hear Jake was able to support you throughout the process and deliver exactly what was discussed. Clear communication and following through on commitments make a real difference, so it’s fantastic to know this gave you confidence and peace of mind.
I’ll be sure to pass your feedback on to Jake.
Thanks,
Chris
Thank you for taking the time to leave a 5 star review, we really appreciate it.
It’s great to hear Jake was able to support you throughout the process and deliver exactly what was discussed. Clear communication and following through on commitments make a real difference, so it’s fantastic to know this gave you confidence and peace of mind.
I’ll be sure to pass your feedback on to Jake.
Thanks,
Chris
We use Telair for our full telco needs and have had a great experience.
Big thanks to Daniel Andreotti who has been easy to deal with, responsive, and genuinely helpful. He understood what we needed and made the whole process straightforward.
Would happily recommend Telair to other businesses.
Reply from Telair
Thanks Aaron, we really appreciate you taking the time to share your experience.
It’s great to hear Telair has been able to support your full telco needs and make things straightforward. Clear communication and responsiveness are exactly what we aim to deliver, so it’s fantastic to know Daniel made the process smooth and understood what your business required.
Your recommendation means a lot to us.
Thanks,
Chris
It’s great to hear Telair has been able to support your full telco needs and make things straightforward. Clear communication and responsiveness are exactly what we aim to deliver, so it’s fantastic to know Daniel made the process smooth and understood what your business required.
Your recommendation means a lot to us.
Thanks,
Chris
Great service and products from Telair. Highly recommend.
Reply from Telair
Thanks for your kind words, Wayne! We're glad to hear you had a great experience with our service and products. Your recommendation is truly appreciated. If there's anything we can do for you in the future, just let us know!
Regards,
Chris
Regards,
Chris
Excellent, professional service greatly appreciated. All our queries are met with patience and guidance to resolve.
Reply from Telair
Hi Jennifer,
Thank you for your 5 star review and for sharing your experience. It’s great to hear that our team provided professional service and took the time to answer your queries with patience and clear guidance.
Supporting our customers through each step and making sure everything is resolved properly is always the goal. We appreciate you taking the time to leave your feedback.
Thanks,
Chris
Thank you for your 5 star review and for sharing your experience. It’s great to hear that our team provided professional service and took the time to answer your queries with patience and clear guidance.
Supporting our customers through each step and making sure everything is resolved properly is always the goal. We appreciate you taking the time to leave your feedback.
Thanks,
Chris
Rubbish company. Phone system stopped working and they couldn’t find it or fix it. The only reason we discovered it is because customers complained.
Months of lost revenue and zero recourse. Avoid at all costs
Reply from Telair
Hi Mike,
Thank you for taking the time to share your experience.
We understand how important reliable communications are for your business, and feedback like this is taken seriously by our team. We would welcome the opportunity to review your situation further and work with you directly to understand the details and address any concerns.
Please contact our support team on 1800 835 247 or email support@telair.com.au so we can prioritise your enquiry and assist you as quickly as possible.
We appreciate you bringing this to our attention and look forward to working with you to resolve the matter.
Thank you,
Nick V
Service Delivery Manager
Thank you for taking the time to share your experience.
We understand how important reliable communications are for your business, and feedback like this is taken seriously by our team. We would welcome the opportunity to review your situation further and work with you directly to understand the details and address any concerns.
Please contact our support team on 1800 835 247 or email support@telair.com.au so we can prioritise your enquiry and assist you as quickly as possible.
We appreciate you bringing this to our attention and look forward to working with you to resolve the matter.
Thank you,
Nick V
Service Delivery Manager
Very poor experience.
Reply from Telair
Hi Rob,
We’re sorry to hear your experience didn’t meet expectations. We’d like the opportunity to understand what’s occurred and review your concerns properly.
Please contact us at complaints@telair.com.au so we can look into this with you directly.
Thanks,
Nick V
Service Delivery Manager
We’re sorry to hear your experience didn’t meet expectations. We’d like the opportunity to understand what’s occurred and review your concerns properly.
Please contact us at complaints@telair.com.au so we can look into this with you directly.
Thanks,
Nick V
Service Delivery Manager
Verified
Non existent support. You always have to keep chasing them to get a fault rectified. They keep charging you even after you have moved to another service provider. They wouldn’t provide the info we needed to change NBN to Aussie Broadband even through legally required to do so
Reply from Telair
2026.01.26
Thanks for your feedback, Ross. We’re sorry to hear this was your experience. We can’t discuss account-specific matters in a public space like this, but we can clarify a couple of general process points. When customers move nbn services between providers, Telair will always provide the AVC ID when it’s requested for that purpose. In some cases, our team may ask clarifying questions first if a request appears unrelated or unclear, simply to make sure the correct information is being provided and to avoid confusion. AVC IDs are also available on invoices and through the Telair customer portal. To ensure services are cancelled correctly and to avoid unintended disconnections, Telair requires a clear, written request to disconnect. Until that occurs, services may remain active and billable. We understand how frustrating service issues and provider changes can be, and we’re happy to review concerns directly. Please contact us via billing@telair.com.au so we can assist further. If you’re not satisfied with the outcome, you can also reach our complaints team at complaints@telair.com.au. Regards, Lucy H Billing & Collections Manager
Telair is definitely a telecommunications provider that I would recommend. Their support team is always friendly, helpful and knowledgeable.
Reply from Telair
2024.03.11
Hi Bernadine, thank you for your wonderful review! We're thrilled to hear about your positive experience with our support team, especially with Aaron. It's great to know he went above and beyond to meet your needs. I've passed your feedback on to Aaron and the team. - Chris
Totally agree with Robbie.
We had a similar experience after being with Telair for quite some time. Non existent support and when we finally decided to move to Aussie Broadband they were uncooperative and would not provide a NBN code required for us to transfer services even though they were legally required to do so.
We’ve been charged for services we haven’t had for months and their excuse is we didn’t cancel via their portal even though their so called tech support guy Matt was fully aware we were changing service providers as was their business manager. Telair's support person categorically refused to provide the NBN code and this can be confirmed in emails.
Stay away from these guys, definitely do not recommend as they will keep charging for non existent services.
You can bet their response if they bother will be a lot of blah blah blah
Reply from Telair
2026.01.21
Thanks for your feedback, Ross.
We’re sorry to hear this was your experience. We can’t discuss account-specific matters in a public space like this, but we can clarify a couple of general process points.
When customers move nbn services between providers, Telair will always provide the AVC ID when it’s requested for that purpose. In some cases, our team may ask clarifying questions first if a request appears unrelated or unclear, simply to make sure the correct information is being provided and to avoid confusion. AVC IDs are also available on invoices and through the Telair customer portal.
To ensure services are cancelled correctly and to avoid unintended disconnections, Telair requires a clear, written request to disconnect. Until that occurs, services may remain active and billable.
We understand how frustrating service issues and provider changes can be, and we’re happy to review concerns directly. Please contact us via billing@telair.com.au so we can assist further. If you’re not satisfied with the outcome, you can also reach our complaints team at complaints@telair.com.au.
Regards,
Lucy H
Billing & Collections Manager
We’re sorry to hear this was your experience. We can’t discuss account-specific matters in a public space like this, but we can clarify a couple of general process points.
When customers move nbn services between providers, Telair will always provide the AVC ID when it’s requested for that purpose. In some cases, our team may ask clarifying questions first if a request appears unrelated or unclear, simply to make sure the correct information is being provided and to avoid confusion. AVC IDs are also available on invoices and through the Telair customer portal.
To ensure services are cancelled correctly and to avoid unintended disconnections, Telair requires a clear, written request to disconnect. Until that occurs, services may remain active and billable.
We understand how frustrating service issues and provider changes can be, and we’re happy to review concerns directly. Please contact us via billing@telair.com.au so we can assist further. If you’re not satisfied with the outcome, you can also reach our complaints team at complaints@telair.com.au.
Regards,
Lucy H
Billing & Collections Manager
Jake .A from Telair goes over and above to offer great service . He’s so helpful great at sorting our issues out wouldn’t go anywhere else keep up the great work
Reply from Telair
Hi Chris,
Thanks so much for the lovely feedback. It’s great to hear Jake was able to step in, get things sorted, and make the experience a positive one for you. He’ll really appreciate the recognition.
We genuinely value your support and are glad to have you with Telair.
Cheers,
Chris
Thanks so much for the lovely feedback. It’s great to hear Jake was able to step in, get things sorted, and make the experience a positive one for you. He’ll really appreciate the recognition.
We genuinely value your support and are glad to have you with Telair.
Cheers,
Chris
Good Service and Very Reasonable Pricing. Always quick to respond to requests to change redirections etc.
Reply from Telair
Thanks so much for your review, Debra.
Great to hear you were happy with the service and found the pricing reasonable. We really appreciate you taking the time to leave feedback and for choosing Telair.
Cheers,
Chris
Great to hear you were happy with the service and found the pricing reasonable. We really appreciate you taking the time to leave feedback and for choosing Telair.
Cheers,
Chris
Extremely poor experience. Reception is rubbish and unreliable, and customer service is no better. I ported my number out on the same day the billing period started, yet Telair still charged a full month and refused any pro-rata adjustment, despite the service being unusable after port-out. Multiple emails and a support ticket resulted in nothing but rigid “policy” responses. Unfair billing practices, no common sense, and zero effort to resolve the issue. Be very careful when leaving Telair — you may still be charged for services you cannot use.
Would not recommend.
Reply from Telair
2026.01.15
Hi Robbie,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating issues like this can be.
We’d like the opportunity to review your situation properly and ensure it has been handled correctly. To do that, please contact our complaints team at complaints@telair.com.au with your details so the matter can be reviewed in full.
We appreciate you taking the time to raise this.
Thanks,
Chris
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating issues like this can be.
We’d like the opportunity to review your situation properly and ensure it has been handled correctly. To do that, please contact our complaints team at complaints@telair.com.au with your details so the matter can be reviewed in full.
We appreciate you taking the time to raise this.
Thanks,
Chris
A very smooth transition from the traditional telecommunication system and the benefits were quickly realised when Perth went into lockdown less than a month after installation - the system allowed us to work remotely and relatively seamlessly. The after sales service from Nicholas and the support team has also been beyond expectation.
Reply from Telair
2021.03.01
Hi Damien, thanks so much for the great feedback! I've passed it along to the team. - Chris W