I'm a local and this is my honest opinion of dealing with this business over the past few years. They are the strata company that manages the complex I live in at 222 Grafton St Cairns.
We were disappointed to receive a 1 star review from you, Chalky. We pride ourselves on our service and the high quality standards we maintain; therefore if you've had a negative experience, we would like to make things right. Your manager would be happy to discuss your concerns with you if you're willing to reach out.
Jo Mojo2024.02.12
TCM Strata provides a consistently good standard of service. Kelly Lindner is our Body Corporate Manager and she is efficient, reliable, transparent and has a can do attitude with a pleasant personality. Always a pleasure to deal with you Kelly, keep up the good work.
Kind Regards
Jo
Angela, thank you so much for your wonderful review!
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Coral Wilkinson2023.12.27
So disappointed with the lack of communication and support from TCM for the 131 residents of Kamerunga Villas at Lake Placid.
It’s been 7 days since the site was flooded and the Villas have been without power. We’ve heard on the grapevine and from social media that power might be restored at the earliest next Tuesday, after Christmas.
Even the suburbs Machans Beach and Holloways Beach that were flooded worse than Lake Placid have power.
Champs Electrical have been amazing in working onsite but TCM you have been MIA.
Edit.
Thank you for your reply.
Today will be 12 days these residents are without power.
There have been 3 emails from TCM, two on the 19th Dec and one on the 20th.
These emails relayed little information on what we already knew, that there was a problem with the power supply.
The frustration of residents is that communication has come via the electrical contractors to some residents who have then relayed this info to other residents via the villas social media.
I have not seen any rep from TCM onsite and none of the many residents I have spoken to have met anyone from TCM.
That the last email on 20th advised likely increased levies is an affront to people who have been left to rely on eachother for support.
It seems ‘purely administrative’ negates a caring aspect to your role.
Was Steve or anyone from TCM at the meeting yesterday to support the committee address the residents with the update? Sorry, I forgot, your office is closed for your Christmas break.
Dear Coral. We understand that you, Alan, and residents at Kamerunga Villas must be feeling incredibly frustrated. Our hearts go out to everyone in Lake Placid and Caravonica as we know these areas were badly affected by flooding.
Per our reply to Alan Wilkinsons similar review, we were disappointed to read you felt TCM Strata was unavailable during this time. We confirm that multiple communications were issued to owners, both before and after Cyclone Jasper and the subsequent flooding. These circulars contained comprehensive information to assist those who had sustained damage during the floods. Further to this, we have provided regular updates on our social media pages and website. Your Strata Manager, Steve, has also spoken to many owners and has been assisting in any way he can.
Please understand that our role is purely administrative - Strata Managers are not Caretakers/Onsite Managers, and we certainly don't have any control over power outages resulting from severe natural disasters, nor do we have the capacity to supply generators (as suggested by Alan). This is from a practical perspective, not through lack of compassion. We are doing all that we can to assist in this situation, however support from governing authorities and the community is also essential given the magnitude of this event.
We are willing to accept blame and consequences where appropriate and will always endeavour to make things right. However, in this case, the blame seems unwarranted, given our team acted without delay for your community, and have been working tirelessly over the last few weeks, helping those who have endured flood damage.
We assure you that we are here to assist as are the electricians on board, and are all doing all that we can and hope that the power can be reinstated to all lots as soon as possible.
Julie Rolskov2023.06.23
It's not often that I am moved to leave a review but in the case of our Strata Manager, Samantha Remmington of TCM Strata, I feel compelled to share my admiration and commendation for her work.
Samantha has consistently demonstrated exceptional levels of professionalism, efficiency, and commitment. Her command over strata management is unparalleled and her knack for resolving complex issues in a seemingly effortless manner is remarkable.
Samantha's consistent delivery of prompt, clear, and accurate communication keeps us well-informed about all matters concerning our property. She adeptly handles the day-to-day running of our strata scheme, ensuring that everything runs smoothly. Whether it's about budget management, maintenance scheduling, or dispute resolution, Samantha tackles each task with aplomb.
What sets Samantha apart, though, is not only her technical expertise but also her personal touch. She takes the time to understand our specific needs and preferences and integrates them into her management approach. This level of personalised attention has helped create a harmonious and thriving community at Trinity Cove.
Samantha’s problem-solving skills are exemplary. She has successfully navigated numerous challenges with skill and grace, always demonstrating a keen ability to think strategically while maintaining a calm and composed demeanour. Her commitment to her role and to our strata is deeply appreciated.
Samantha embodies the ideal qualities of a Strata Manager - highly knowledgeable, tremendously efficient, impeccably organised, and deeply dedicated. As chairman of the Trinity Cove body corporate committee, I could not be more satisfied with the services she has provided.
I wholeheartedly recommend Samantha Remmington for her excellent strata management services. TCM Strata is indeed fortunate to have such a dedicated and capable individual in their team. Five stars do not seem enough for her outstanding performance.
Hi Julie. We are so pleased to hear of your positive experiences with Samantha and agree wholeheartedly; she really is a shining star! Thank you for taking the time to write such a wonderful review.
Thank you so much Kevin and Ryoko! We too enjoy working with you and find your service efficient, friendly and professional!
Tina McLeod2023.05.16
As an owner we would not hesitate to recommend TCM. Kelly and her team do a great job in looking after the management and maintenance upkeep of our unit complex. Always responding in a timely manner to questions and concerns.
We have used TCM Strata as our Body Corporate Managers forever and our recent Manager of our Scott Street Premises Cairns Kelly Lindner has been the best Manager we have ever had!
Hi Peter, that is great news and we are so pleased to hear this! Thank you for your 5 star review and praise for Kelly Lindner's services.
Ann Sherwood2023.04.26
Samantha Remington of TCMStrata Cairns has been an invaluable resource for our committee. She provides helpful advice whenever needed and has been proactive in helping us reduce costs where possible. Her exceptional people skills have been invaluable when handling difficult situations. With Samantha as our reliable partner, being on the committee has become more manageable. Thank you for your excellent service!
Hi Ann, thank you for leaving such a lovely review! Samantha certainly goes above and beyond and we are so pleased you are happy with the service that she provides.
Yvette Reghenzani2023.04.26
Samantha Remmington is a fantastic body corporate manager, who is on the ball with anything related to body corporate matters. She is always polite, professional and efficient and a pleasure to deal with.
Yvette, thank you for your kind words about Samantha! We are so pleased you are happy with the service that she provides.
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Stefan Saw2023.04.26
Sam , during my time on this committee has been fantastic , always gets back to me , Is very helpful with the many issues we have to deal with Sam's commitment is to her owners
Thank you, Stefan for your glowing review about Samantha! We're so pleased to hear of your positive experience.
Leanne Hardy2023.04.26
Carissa Young from TCM Strata is our BC strata manager. I have found Carissa to be very helpful and knowledgable in terms of Strata Management for our property. Carissa has a large portfolio and always manages to make time to respond to our queries and requests for the property in a really helpful way.
Hi Leanne, thank you for leaving such a lovely review! We are so pleased to hear you are finding Carissa so helpful and have had a positive experience!
Bozena Makarewicz2023.04.25
I've no hesitation in recommending Kelly Linder from TCM as I've always found her to be kind, helpful, courteous and very efficient in dealing with all matters pertaining to our body corporate.
Thank you for leaving such a lovely review, Bozena! Kelly certainly goes above and beyond and we are so pleased you are happy with the service that she provides.
Ree2023.04.25
I highly recommend Kelly Lindner from TCM Strata. We moved into our complex the end of 2021. Kelly has always shown professionalism and certainly has a lot of knowledge.
Personally, I find Kelly approachable and always willing to answer calls and reply to emails quickly while spending the time to explain any matters of concern. Being new into a complex scenario rather than personal residence, Kelly has been ever so helpful.
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