Started in January, Left in December
A typical day was logging into slack to obtain your daily direction. What I believe I learned is not to ask questions and ask for help. Also do not speak up if you disagree with something because your opinion does not matter if you are working in a toxic environment and you go to report it to Human Resources because that will backfire on you. They do not care about you or your mental health and they are not empathetic Pros: Great Pay, Benefits Cons: Bad Management, Micromanaging
Lots of autonomy.
At Talkspace you can choose your own hours and set your own schedule. However, compensation is provided with bonuses for productivity, which isn't a good match for therapists preferring smaller workloads.
Does not support providers
Talkspace pushes you to take on as many clients as they want to send you (they continually tell you they need providers), but when there is an issue they are not there for you at all. Until it comes to their "quality support" - then they are able to communicate in a vague but threatening manner. If someone complains about billing (that you have no control over) or you send an email address to a client (to send them resources - and apparently they are monitoring messages), they send you a "Quality Management" email that is vague (they will not tell you the issue), requiring that you respond within 24 hrs (but they say they may take up to 5 days to respond), they suspend your ability to get referrals for a minimum of 30 days, and require that you meet with their "Quality Support Specialist" within 2 weeks - which means you have to cancel a client appt in order to make that happen because most of us book several weeks out. They threaten you with termination from the platform if you do not comply with their request within their timeframe (even if you have time off planned) and the times available are about 2 per week and in the middle of the day. Overall, not a great platform.
No referrals but they're looking for more therapists
A typical day at work consists of watching for "Waiting Clients" under "Grow Caseload," yet no clients have ever popped up. They send us emails and post on job sites to hire more providers, but they tell those of us here the client volume is low. When you contact support, they give you copy and pasted answers from the FAQ page you've already read. Their reimbursement would be so-so if it were even possible to get the clients needed to fulfill their requirements, but since we can't, the reimbursement is extremely low because it includes so much wasted time and none of the bonuses they say you can get for working more. I want to work more, provide the referrals and support that was promised. Cons: No referrals
Stay Away
I’ve been a licensed therapist for over 20 years. Referrals aren’t as plentiful as they once were and I thought I’d explore BetterHelp and Talkspace. While both platforms provide HORRIBLE compensation ($50 per hour NOT per session and $10 if a client no-shows or late cancels), the way Talkspace is structured, clients aren’t motivated to move into your private practice. They also expect a customer service approach with clients which is detrimental to patient therapist relationships. Pros: Work from home, set your own schedule Cons: Pay, payouts, can’t select clients based on search topics
would not recommend
Started off good but its seems they can stop you referrals at any time and threaten to take you off there platform. You start to question your abilities when they tell you that there is a quality issues
Punitive company
Back to back sessions! Your day will range. Sessions are anywhere from 30-60 min. The company also provides messaging therapy that you do in between sessions. Pros: Compensation Cons: Billable hours expectations, false flexibility
Generous pay when you work 40+hrs
Pay was great. Benefits nice. Productivity was difficult when long term clients could no longer pay. I saw at least 120 clients during my year at the company. The chat feature does not help with achieving productivity. And PTO time was counted against productivity. Pros: 50$ per month gift card Cons: Short breaks & mandatory meetings EST
Fantastic Remote Work for Neurodivergent Go-Getters
A typical day at Support usually consists of a few virtual work meetings, answering tickets, and engaging with operations on how to improve our system. You will need to quickly adapt to maximize your output on a virtual platform while collaborating with various, interdependent departments. The overall workplace culture is unmatched in its incredibly upbeat and supportive environment. The hardest part of the job is keeping up with the demanding needs of clients and providers while also remaining connected with colleagues and management. The most enjoyable part of the job is going at my own pace each week to get the needs of my department completed. It is refreshing and endlessly invigorating to be trusted and valued at Talkspace. The flexibility is invaluable despite the pay cut taken in comparison to my previous employment. Talkspace carefully reflects its considerations among its constituents. Pros: $50/mo personal benefit stipend, care packages, fantastic PTO Cons: Unclear advancement opportunities
Robotic Work Environment
Working as a therapist at Talkspace has revealed significant shortcomings in how the company approaches psychotherapy and the overall well-being of its therapists. Psychotherapy is inherently a sacred practice involving deep, human connections where one person holds space for another's healing. Unfortunately, at Talkspace, this essence seems overshadowed by a rigid focus on solution-based therapy, numbers, and standardized scripts.Workload and Hours:Talkspace requires a minimum of 30 clinical hours per week. This might sound reasonable, but the reality is quite different. Insurance defines a 60-minute session as up to 53 minutes, a 45-minute session as up to 38 minutes, and a 30-minute session as up to 16 minutes. Despite these variations, Talkspace's reviews and expectations are based on the actual number of hours worked, not the session length. This discrepancy means therapists often see double the number of clients to meet the 30-hour requirement, leading to overwhelming caseloads—sometimes exceeding 100 clients, far above the suggested 60-70.Impact on Work-Life Balance:This demanding schedule severely impacts work-life balance. Therapists are essentially working 40 hours, with 30 hours dedicated to client sessions and the remainder for administrative tasks. This includes responding to messages twice daily, five days a week, and completing documentation—often while still in session with clients. Failure to meet the 30-hour target results in micromanagement from the administration.Quality of Therapy:The business model at Talkspace prioritizes quantity over quality, treating therapy like a factory line. This approach is detrimental to the therapeutic process and contributes to high client turnover. Moreover, therapists are not given the flexibility to choose their preferred modalities for delivery (audio, video, or chat) which would significantly enhance the therapeutic experience for both the therapist and the client.Client Surveys and Ratings:Another issue is the client feedback system. Clients can complete multiple surveys from a single session, and a single low rating can disproportionately affect a therapist's overall score. Factors like lack of immediate access over weekends can unjustly result in poor ratings, misrepresenting the therapist's quality of care.Compensation and Benefits:While the pay at Talkspace is competitive, the workload makes it unsustainable for maintaining mental health and peace of mind. The company offers some decent benefits, such as paid time off, a $50 wellness stipend and recognizing Juneteenth plus other days as mental health days. However, these perks are overshadowed by the immense pressure and unrealistic expectations placed on therapists.Conclusion:If Talkspace continues to operate with a factory-like mentality, prioritizing quantity over quality, it risks not only the well-being of its therapists but also the integrity of the therapeutic process itself. Providing therapists with the flexibility to choose delivery of therapy modalities (audio, video, or chat) and ensuring reasonable workloads would be steps in the right direction. Without such changes, the company's current trajectory seems unsustainable, risking the downfall of what could otherwise be a valuable mental health service. Pros: Paid time off, wellness benefits, create own schedule, competitive salary Cons: High client turnover, factory-like operations, high number of clients
Poorly run company
The company was run by a lot of pretentious Ladies who have no ability to be effective. Looking at the ratings of this company it shows I stopped working for them a year ago. The pay is sub-par. They car little about therapy or ethics. They tried to tell me I have to take every client they send me. They also tried to force me to do 10 min intro sessions with people. Why would I take time out of my day to schedule to meet someone for 10 min? This company is sad, with poor leadership. Run!!!!!!! Pros: flexibility unlimited clients Cons: poor organization and inept leadership/ recruiters
Love it
I think its a great company to work for. I wish that I could do more for them. I really believe in this company. They have a great platform that is easy to use and constant clients.
Good side gig
A good side opportunity for clinicians. The platform can be a bit tricky to get used to at first, however, once you get the hang of it, it’s not bad at all!
Would not recommend
Talkspace is capable of providing excellent care to so many patients in need of behavioral health services. Unfortunately the present leadership team is in the process of destroying the company and has created quite a toxic working environment. Pros: Remote work Cons: Leadership, toxic culture, Fwa
No Support, Unethical
Talkspace is very unethical. The platform adds clients to your caseload and you have no method to transfer them to another therapist or decline working with them if they are not a good fit. The caseload can easily becomeoverwhelming even if only doing part time work. Without any discussion, notice or explanation, Talkspace can disable your provider account, rematch all your clients in the middle of treatment and not provide the opportunity to transition clients appropriately to another therapist. This is very unethical micromanagement and is common practice at Talkspace. The compensation is about 1/2-2/3 of what licensed providers can get being credentialed independently through insurance companies. There are better platforms to work through as a therapist. Pros: Remote work Cons: unmanageable caseload, unethical practice
Lots of flexibility in schedule
Talkspace was a great place to work for the autonomy one could exercise over one’s schedule. The mix of audio, video, and chat-based therapy sessions also were a great feature!
Not worth it
Difficult to engage with clients via text not very therapeutic. Pay is poor as well. Difficult to remove difficult clients from caseload. Support was ok.
Negative vibe, low pay
I worked here for 2.5 years as a side gig. The overall pay is low, but they did have decent bonuses during that time, however, then they stopped offering those. It's about 1/2 of what you would make working for a private practice with a 60/40 split. The management is very negative and culture of the company is not good. I have worked for other online therapy companies and this one by far was my leave favorite and most negative. You don't have control over the clients you get, but you do have a flexible schedule. Other companies have better supports in place. Not sure if any of this has changed in the last few years. Pros: flexible schedule Cons: pay
Productive with fun coworkers
They hire people in low need states and then expect them to build 30 hr despite them working on multistate licensure. They start disciplinary actions against you despite them hiring on. Run if you want job security Pros: Pay Cons: Management
High stress job
All they care about is billing and productivity. You’re told that productivity does not go into effect till after 3 months of employment but that is a lie. They do a performance review your first month in. The platform is challenging to use. You’ll get messages on your personal phone to text messages clients on your days off, holidays and all hours of the night. The good reviews from clients get unnoticed but if you have a bad review they want to have a meeting about it. It is highly stressful and you’ll get assigned a caseload of 130+ clients one month one employment. They make you see live clients without proper training of the platform. It’s not worth the stress and the pay is not good either.
Verified
