Tail Waggers Dog Grooming Reviews

This is another review from a client that cannot accept what has happened is 100% down them their lack of action. You called to book Dollie in for a groom while she was pregnant with her puppies. For you to even think that a full groom was appropriate while she was pregnant is questionable. I told you that I would be happy to shave around where her teats are so the puppies would have easy access. There was no charge for this. After the phone call yesterday I looked back and listened to the CCTV we have on our counter. I can categorically tell anyone that you were told that Dollie was going to be take as short as she was. This is a transcription of what was said as you walked to the counter: You: “She’s a mess I have tried brushing her but she’s got loads of knots” After assessing Dollie’s coat my groomer: “Obviously she’s going to have to go short, short” You: “Yeh, whatever you need to do”. My Groomer: “It will grow back but there’s no way I can brush her out I don’t want to hurt her”. You: “This is the thing. I’ve been trying but she pulls away” You then to talk about the puppies, her mastitis, show pictures of the puppies and say that you’ve not chosen a name for the puppy that you are keeping. My Groomer then repeated the situation: “Like I said we’re going to have to go short short” You: “Yeh yeh no problem” You then discussed phone numbers on our system and left. When you arrived to collected Dollie you didn’t say that you were upset at the groom, in fact you, I and my groomer were quite chatty and friendly. As you didn’t bring a collar or lead when you dropped her off nor bring one back you were finding difficult to tap the payment terminal with your phone so I asked if you wanted me to do it for you. It’s on the CCTV. 15-20 minutes later you Mum called shouting down the phone “You’ve skinned Dollie………” after she had finished I told her that there are plenty of other groomers out there you’re welcome to go and find another. She did not like this as I was not capitulating to what she was saying. As far as I was concerned it was made clear to you when you dropped her off exactly what would be happening. She then went on to say she was going to destroy Tail Waggers on social media. I have to admit that I could have handled that call a little better but my heckles were up because we always put the dogs welfare before any of our customers vanity and will always defend my employees when they have done nothing wrong. You took over the phone and complained about being charged £52. You were charged the same price for her last groom on the 15th December last year. Why would I give you a refund for you not looking after her coat for 130 day! As per our Terms and Conditions there is an additional fee for de-matting for the extra time it takes and we to have our tools re-sharpened as they are blunted when we use them on an unwashed coat. I waived this charge which would have been £15 as a gesture of goodwill. One of the last things you said was “How am I supposed to sell the puppies when the Mum looks like this”. People can read into that what they will I guess. If anyone reads your review and decides not to become a client that is fine as they would not be the right client for us. Like our profile says we work with clients but they have to keep their side of the bargain too which you didn’t this time unlike previously. We get that life and things get in the way sometimes and dogs become matted and we would never judge an owner for this but they have to accept responsibility for it. Clipping a dog short properly and without causing damage to the skin is not quick nor something for the unskilled. We would rather not do it to dogs with the type of coat Dollie has. The job satisfaction from fluff drying and scissoring a fabulous trim is way more than what was done.