T Mobile Reviews

Been dealing with TMobile for over 2 months a few times per week. Long story short, we are in an area that we can not make or receive phone calls at a place we bought where T mobile insists there is coverage. We have been lied too multiple times with "the guys are on the tower, it's almost done, any day, it hasn't been looked at. I'll call you back" and they don't. Hours and hours I even stayed on the phone and drove to the place without service and of course it cut out. Mary (5 different times) called back. Of course I can't answer. It didn't ring. WE DON'T HAVE COVERAGE!!! She and other supervisors at the call center say, "Well since you didn't call us back we assume everything is fine." SERIOUSLY???? Been with them for 19 years. Now I have a vacation place we bought that they insisted time and time again there is coverage and there isn't. Being lied to by my cell company paying for a service I can't use is like owning a boat with a hole in it and letting it sit in my driveway. I'm done with T mobile!!!

I walked in with my husband and the representative said she could not help us. She said dial 611. Mind you I am a returning customer of 8 yrs. She didn’t ask for ID and my pin # would not help her locate my acct.

T-Mobile is amazing, only carrier that won’t tack on new fees or raise your rates randomly without telling you. Great promotions on phones and best employees. Plus the coverage is second to none. Absolutely amazing experience, all the bad reviews out there could be for “Authorized Retailers” beware of them, they are not owned by T-Mobile and are slowly being shut down as their leases end, they are the ones scamming people.

We had 2 lines with T-Mobile for several years that worked well. In fall 2023 ads were emailed to us by T-Mobile several times saying that we could add a third line for free. In December 2023 we decided to add a third line. The salesman and store manager at the Colfax Avenue store in Denver said the added line would be free and we went ahead and purchased a new phone, third line, and internet service. As soon as our first bill was posted online we realized that the ads and store employees had made an agreement with us and closed the deal with us, but that agreement was not honored by T-Mobile. We were charged $30 every month for the new phone line and this increased to $35 in June 2024. We went back to the store and made multiple customer service calls starting in January. One rep said we deserved to get a credit but he could not change amount in the system. A month later a supervisor agreed that we were due the credit and it would start in one to two billing cycles. We continued to examine our bills and found no changes made. When we confronted new customer service reps, always getting a different person, they came up with a new excuse one after another to invalidate our agreement—primarily that our plan was not eligible for this promotion. We could only get the credit if we switched to a new, more expensive plan. So we consider this to be a fraudulent bait and switch by a large business. Promises were made and not honored. We feel this to be unethical on the part of T Mobile. We honored our part by buying a new iPhone and an internet connection for it. However the company repeatedly finds excuses to invalidate our agreement. This is just Wrong!

I am writing to share my extremely disappointing experience with the local T-Mobile store (2257 Shattuck Ave, Berkeley, CA 94704), which I believe engaged in fraudulent practices. I initially visited the store to sign up for three phone lines on April 2024. Without informing me, they enrolled me in a business account with up to five lines, all of which I was charged for. Additionally, they gave me a tablet, claiming it was free of charge, only for me to later discover it had a monthly service fee. When leaving the store, I was told my monthly payment would be under $100. Instead, it turned out to be on April: $265.00, May $363.75, June: 735.07 and July $169.62. I called T-Mobile customer service and they asked me for pin number and I mentioned I don't have it and that time I found out the store created a business account with no name!!!! The only way to cancel the account was by paying off for 2 new phones they had provided, costing me nearly $3,345.04. Despite closing the account on June 10th, I am still receiving statements. They also took my old phones and not paying for that!!!! This store’s practices are deceptive and fraudulent. I strongly advise avoiding this store at all costs. They are not to be trusted.

T Mobile is one of the worst companies. Saying they care about the customer. They care about getting your money and once they have it then you mean nothing to them. Being a client in amazing standing, never missing a payment, holding a business account, buying equipment from them. None of that matters. You think buying your phone outright and not owing money would be a benefit, I have learned that it is not. 216 hours (that's 3 72 hour allotments) I have waited for them to unlock my phone. I lost a chance at gaining clients had to buy a temp garbage phone on the promise that the next 48 would unlock my phone, that was all last week. Yesterday I was told today and today I was told another 72 hours. No bill owing, no missed payments I was a solid customer for years, but I cannot afford their bloated fees and charges for services I don't use. I tried to stay with them by calling several months ago to lower my monthly, they moved a bunch of stuff around and never lowered the bill. They should be ashamed but I know that are not. Once you pay that's where their loyalty ends. As a business owner I pay a lot of attention to how other companies act and treat clients, if this was reversed they would not stand for it. I'm exhausted of this issue and decided to go buy an unlocked phone....I don't know if seeking legal advice would even do anything, but I feel so cheated and used. I do not recommend going into business with TMobile, if you want to use that network go with Metro PC or Mint Mobile. Both use the same network. Both are hundreds of dollars cheaper than TMobile.

I have been a T-Mobile customer for almost 5 years, never missing a payment and bought my original phone. When the phone stopped working through no fault of my own, the customer service told me I could get a used, "refurbished' phone through a warranty exchange at no charge to me so I did not have to buy a new phone. I did this and was hit with an $850 account charge and service shut off until I paid it. They said it was because I did not return the old, broken phone but they won't accept it. They don't accept my mail, and I even offered to personally drive the phone to any authorized T-Mobile location in Los Angeles. They refused that offer as well, saying $850 or nothing. I have a Samsung A71 and $850 is more than the price of that phone NEW. This is extortion. I am a senior caregiver for a sick, elderly parent and now cannot receive texts or calls from pharmacies, hospitals or anyone as the T-Mobile number is registered through Medical. This is pure extortion. I still have the broken old phone and they won't accept it. I'll drive it to any T-Mobile center TODAY if T-Mobile responds. This is a disgraceful, immoral company, especially for a faithful customer who had never missed a payment. All my info is here, including phone number, I'll verify any of this.

T-Mobile. Phone our junk. When you stich from metro to T-Mobile try to keep your phone. The free one you're stuck with is junk. I haven't had T-Mobile service long enough to tell you anything about that yet. But their phone they have you switch to. It's junk.

This is nothing but a money grab. I ordered T-mobile WiFi and could not get a good hot spot per their app. I returned the equipment within 5 days of receiving it. I was told I had to pay the 70,00 for the first month because I did not notify them that I was canceling. Apparently returning the equipment is not blue enough for this people. If I don’t pay I will be sent to collection. I didn’t think any company could make Comcast look good but t mobile certainly does.

T Mobile said that they would pay off the $600 balance on my phone when I switch all 4 lines from AT&T and that has yet to happen. I have been very patient but it is running out. Starting to regret the whole process of switching.

Don't do the review thing but beware. I left them after 3 plus years. Got a final bill months later off over 500 dollars. I disputed this and was told multiple different reasons. I had to give up as I won't pay for their mistakes. So now my credit will be hit for this. Stay away from this company.

T-mobile have been the worse company since I upgraded my line and ask to switched my phone. Since March I have been fighting with T-Mobile, so many promises was make and nothing happened. I was paying $70 dollars for 1 line and now I'm paying between $130 and $160 for one line. All the mess they can do, they did on my line. They included another line with my permission, change my plan. I’m exhausted just this back and forth talking to many different representatives and nobody does anything.

In short: I am a recent T-Mobile customer out of necessity. I am a disabled senior who is currently Homeless. I contacted T-Mobile this month to make a payment arrangement this month till benefits resume in August this year. The Agent was very helpful and stated all I needed to keep the account current was a payment of 34.86. I made the payment and set up auto pay for the remainder in August. I was happy with the quick prompt response and caring attitude. Two days later T-Mobile withdrew without my permission another 34.87, Placing my account in jeopardy. A call was made and escalated to a supervisor who stated the agent overstepped her authority to offer that payment. Supervisor 1 apologized and put in for a refund. Next day T-Mobile sent a text stating the refund was denied. Supervisor 2 stated that Supervisor one overstepped his boundaries and T-Mobile does not refund money in that case even though supervisor 1 had approved it. Supervisor 2 stated that he used the wrong "Verbiage" in his explanation. Supervisor 2 stated, "In no uncertain terms that if you apply for a refund (with no guarantee) your account will be cancelled. You will be place in collections and still owe us the money refunded" and disengaged the conversation abruptly making it seem I was wrong for incompetence and training at T-Mobile. Resolution I could write to Executive Resolution team in New Mexico. I have no income, I am wheelchair bound, and suffer the inability to write longhand due to Parkinson's Disease. There is no phone number for NM Office given upon request. I need the phone for my verification process on my other accounts. Contacted selling agents store for help, agent who sold me the phone and plan vowed to escalate to Store Manager who go a different venue when resolving issues. No further action received. T-Mobile lauds this incident with draconic resolve. My opinion is customer care is none existence. Conclusion: While I find T-Mobile a good carrier with good service I will NEVER again suggest them as a provider. I simply suggest that interested parties take a closer look at customer service before buying. This is simply a public announcement of a true incident. God Bless and keep you safe.

Absolutely the worst. I cancelled my family account in the fall 2023. I am still having automatic withdrawals taken from my bank account for a non existent bill. I have called, emailed and visited the store! Don’t use TMobile!

I joined T-Mobile when it was the "uncarrier" under John Legere. The service wasn't always great, but they tried, and I wanted to support that. We were on a family plan, and after about 15 years, and as the kids aged, it made sense for us to switch to a different carrier that better fit our needs. That's when the nightmare started. I got an letter saying that I never returned a 4G range extender that I received in 2012. Yes, 4G and 2012. It had never worked for us, so we returned it to the store at least 7 years ago. There was no indication on our account that T-Mobile still thought we had it, so I had long since lost any receipt -- it was off the account, so why hold it? So I called T-mobile at least 10 times over 7 months. First they said they were trying to locate it, then said I'd receive a credit since they found it. The credit hadn't been issued, so I called again, at which time they said that since they had no record of it, I owed the full original price, plus a late fee, and there was no way to appeal. Remember: this was a 4G (which is seldom used) device that was over 12 years old and they told me that they would issue a credit... until today. Oh, and if I didn't pay, they'd ding my credit rating. So today I paid over $200 to be done forever with T-mobile. I hope other people have better experiences, and I loved "old" T-mobile, but I couldn't recommend T-mobile of today. To say for months that I was all set, then to turn on a dime -- for a device with no value that they should have known I returned -- is (IMO) terrible service, so to anyone who asks, I'd recommend trying another carrier.