T Mobile Reviews

Have had to call T-Mobile month after month to have charges removed/credited. About 5 hours of time. They offer payment plans in which they break your bill into 2 parts. "It’s FREE to set up a payment arrangement online...". But then they charge you $7 late fee. Also, if you pay off your phone, they continue to charge you for jump insurance and extra $4 month. Lame excuse that most people upgrade. So those of us who can least afford to upgrader, are paying extra money for nothing EVERY MONTH. The $5 discount for using a bank account instead of CC, Is recouped under plan... "T-Mobile fee" of $5.02. They've credit it all back but not without monthly calls. Was mostly keeping them because of international travel convenience, but also spent HOURS in calls to get refunded for $200 in charges that they assured me wouldn't occur. I was proactive to understand the terms. Stayed with them for over 25 years for the customer service. Paying a premium. They are no longer worth the extra $$ because they're not trustworthy. It was my choice to spend more with them, but seeing too many hidden charges. The reps want you to be grateful for giving your money back. Am not a Karen, but also not a dope. I started the evening with a bill for $105 and now down to $49.10 for this month because of lots of different overcharges. 2 more hours wasted - Disappointed and Done. Hope to find a simpler more transparent billing system with the next company.

I canceled my service with TMobile in August of 2024, but for some reason they continued to charge me for my watch line. I called in again in November of 2024 to cancel my service again. They stopped auto drafting the charge from my account but sent me a bill instead for the months of November and December. Called in to customer service twice and was told it was a valid charge. Even though I've canceled the service twice and never even used the service for my watch.

Very poor customer service. Money oriented and definitely would NOT recommend for private or business. Multiple calls and given the run around. Outsourced to another country. No call back as promised. Wasting time.

My account is due the 17th of each month. I signed up for auto pay years ago. I never put money in an account that has auto pay for obvious reasons. When it gets close to the withdrawal date I transfer the money into the account to pay the debit. I have noticed the greedy T-Mobile folks often take their payment early!!!! This month I transferred the money on the 14th 3 days earlier than my contract payment date of the 17th. I wake up to a harassing text your payment was turned down on the 14th. I check with my bank and it was presented on the night of the 13th!!!! 4 days early. When I confronted their rep they stated that the 5% discount for auto pay allowed them to debit funds when they see fit!!!! Then charged me 10.00 to resubmit the payment in the 16th!!!! NEVER give them autopay!!!! They can’t be trusted to debit when the bill is actually due they claim it can be when they want to debit a bill not yet due. Low, low, low company.

TMobile charging me for equipment (2) hand devices $9.50. $19.00 added to bill monthly. We brought our own phones and our own numbers Wed Jan 15, 2025 10:56pm est. Just spoke with the representative And she just give me a bunch of double talk and was very light, very dishonest and? Deceiving.

They charged me for a year, 2 phone lines while I didn't have a single one! When I looked at the account, there's a random number I've never had! You'd think they'd apologize and refund me, but instead, they told me I should've checked my account! Pathetic! T-Mobile = Scammers.

Made switch to T-Mobile and it was the worse decision I have made. When bill is due you get a text and let's say your bill came due on the first and you get text from T Mobile on the 2nd if you do not set up payment then they will cut off your service. I am switching to Spectrum next week. Had enough of T Mobile. They have horrible customer service and never had issue with any cell providers like I have with T Mobile. Look anywhere else to get service or you will be very disappointed.

I’ve been lied to, and have been told multiple promises but all they do is say sorry and just leave you hanging. I did the home internet and they had a promo stating you get a $300 Visa card after 90 days. I went to follow up on it after 4 months and they told me they would look into it. Then it was put in and I would receive it after 7-10 business days. I followed up after a month. I then find out they didn’t put in for it, so I was told via chat and phone I would get a $150 evisa. Guess what. That didn’t happen either. It just sucks when they get you to switch with a promise and then not deliver. It is false advertising at its best.