5 mile disaster move
Arrived late. Took 5 hrs to load 5 rooms; no boxes & minimal furniture. Brought no tv boxes but charged for 2. Left t1 tv, patio furniture, 3 tables & grill for disabled veteran owner to contend with. Damaged furniture (sofa leg) & rammed wall & tile floor moving furniture into new home. Left items unpacked. Non communicative w/ the owners' repeated stress phone calls. Nonresponsive to BBB complaint.
Today 3 guys from Swamp Rabbit Moverz packed up all our townhouse belongings to move to storage. It was a last minute move when the house we were buying fell through. Everyone from the office was very helpful. The guys who came to pack, Zak. Ty and AK were a pleasant and efficient group. We feel very good so far, and look forward to the move to storage and return of our things once we get into a new house
Things could not have gone better! This is my 3rd move with them and each time they exceed my expectations. Not one thing was damaged and they did not mar or scratch up my walls. Averick, Keondre, and Camron were polite, professional and got things done as quickly as possible. They even rearranged a few items after they were placed because I changed my mind on placement. Is this the cheapest company you could use? Probably not. However, they are extremely reasonable and efficient and it was certainly worth every penny! They set the standards high and don't disappoint. Thank you guys ~ It was a pleasure meeting you!
I selected Swamp Rabbit Moving because of their excellent reviews and was willing to pay their premium prices. Having just restored our home after a fire, we didn't want to risk inexperienced movers handling our belongings or damaging our newly renovated home.
While about 80% of our move went smoothly, several significant issues occurred that I cannot overlook:
- A mover placed a heavy laundry basket directly on top of my expensive LG monitor, causing a deep screen scratch
- Crew members pushed heavy boxes across our new hardwood floors instead of lifting them, causing visible scratches
- They packed all our shoes together in a single box regardless of cleanliness, including $200+ motorcycle boots with dirty running shoes
- Our aloe plant was killed by wrapping it too tightly during packing
- Our Le Creuset cast iron pot was cracked after being placed at the bottom of a box with insufficient protection and other heavy cookware stacked on top
- During unpacking, clothes were not organized as requested despite specific instructions
- They forgot the TV stand during the move, requiring an additional trip to retrieve it
- One mover wore heavy cologne which was quite overwhelming in our enclosed space
When the monitor damage occurred, the lead mover immediately called his manager and promised they would "take care of it." However, when I filed a claim, they denied responsibility for the monitor, shoes, and plant damage.
After several back-and-forth emails, they agreed to cover only some items, but pressured me to sign an extremely restrictive contract that would prevent me from sharing my honest experience. When I refused, they reduced their offer to just the floor repair and $0.60 per pound for the damaged items and - nowhere near the replacement cost.
I even contacted the owner, Chris, hoping for better resolution. Instead, he gave me a 24-hour ultimatum to accept their terms or lose the offer entirely. Throughout this process, it became clear they were more concerned with protecting their reputation than making things right.
For a premium-priced moving service, I expected much better training, care with our belongings, and a fair resolution process when things went wrong. I'm thoroughly disappointed with the way Swamp Rabbit Moving handled this situation.
Just got my grill out that was moved by this company and found out a piece of it was broken and placed back inside the grill in pieces had to leave a vm hope they call me back!!!
I hired Swamp Rabbit movers for my move from NC to SC, the guys showed up, 3 very nice young men who worked so well together, they were professional and very friendly and answered all my questions and concerns. I would highly recommend then, not only are they a great company but the price they gave me was so much lower than any other movers.
These guys are amazing! Not only were they professional, punctual, and communicative. They wrapped all of my furniture in blankets and shrink wrap, and they moved everything fast and efficiently with care. Not to mention, these guys were so funny! They had me laughing so hard and made the whole experience fun! I HIGHLY RECOMMEND SWAMP RABBIT MOVING! I will never use any other company.
We had an unsatisfactory experience with Swamp Rabbit Movers over this last weekend, November 26, 2021. Originally, I called three separate moving companies to receive quotes and we selected Swamp Rabbit due to having the lowest prices. We even changed our moving day to a day when Swamp Rabbit Movers was available in order to use them for this service. My first call, I was given a price of $170/hour.
I called to book the movers and the price all of a sudden adjusted to $180/hour since it was on a weekend. It was clear in our initial phone call that the move would be taking place on a weekend, but I was given an incorrect price. Additionally, there was a heavy-item fee added and a travel fee added that were not included in the initial inquiry. However, we went ahead and booked with Swamp Rabbit due to a good reference from a friend. I received an estimate in my email with the $180/hour price.
Our move went smoothly and all of our furniture was moved very carefully. The men worked hard, but the 7 hours that were estimated turned into 11 hours, which increased the price significantly. The foreman had me sign the final invoice, and he verbalized that I had a rate of $180/hour. I did not take the time to look over the invoice thoroughly as I had reviewed everything via the emailed estimate that I received the previous week.
I received a final invoice in my email the first business day following our move. The breakdown of price indicated $210/hour for 11 hours. I immediately emailed back and then called and left a voicemail a few hours later. The owner returned my call within a few hours and apologized. He knew that she had made a mistake and told me that he went back into the original estimate to change the price without notifying me as the customer. He continued to assure me that the salesperson I spoke with was no longer working at Swamp Rabbit and he offered to split the difference of the mistake that she made by refunding me $165. He vocalized that he thought this would be fair. I disagreed and said that it would only be fair if we were given the price that we were originally quoted.
Overall, we were happy with the quality of work that we received by contracting with Swamp Rabbit Movers, but extremely dissatisfied with the owner's ethics and the final price of our move.
-Lindsey and Nathan Parker
We hired Swamp Rabbit Moving to help with unloading a 28ft trailer into a storage unit. Tas, Lee and Jason were extremely awesome in getting the trailer unloaded and packing our stuff in the storage with such care. They made sure to maximize the space and to get all of our stuff in the unit. I have already booked them to move me out of the storage and into my new home in 2 weeks. I very highly recommend this company for your moving. They are very hard workers and awesome people. Customer Service is top notch. You don't find this kind of service around much. Thanks for making my moving easy and affordable !!
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