Verified Company
Very slow. Can't track. Terrible customer service as they don't return calls or emails. I will never use Sunset Pacific again. DO NOT USE Sunset Pacific. **I have to edit, as I can't reply, and they are still not answering the phone or replying to email? "tone of this review unnecessarily harsh" hahahahahaha and my load still hasn't delivered. I'm harsh with you, what do you think I'm getting from my customer? Sunset Pacific is terrible.
Reply from Sunset Pacific Transportation
2025.06.10
Dear Julian,
We’re genuinely sorry to hear you had a disappointing experience. At Sunset Pacific, we take all feedback seriously—positive or negative—and we’re always working to improve.
That said, we found the tone of this review unnecessarily harsh. While we understand frustration can happen in logistics, respectful communication leads to better resolutions for everyone. If there was an issue with tracking or a delay in response, we’d appreciate the opportunity to look into the details and make things right.
Please feel free to contact us directly at and we’d be happy to assist further.
Sincerely,
Sunset Pacific Transportation Team
We’re genuinely sorry to hear you had a disappointing experience. At Sunset Pacific, we take all feedback seriously—positive or negative—and we’re always working to improve.
That said, we found the tone of this review unnecessarily harsh. While we understand frustration can happen in logistics, respectful communication leads to better resolutions for everyone. If there was an issue with tracking or a delay in response, we’d appreciate the opportunity to look into the details and make things right.
Please feel free to contact us directly at and we’d be happy to assist further.
Sincerely,
Sunset Pacific Transportation Team
Cannot communicate
Reply from Sunset Pacific Transportation
2025.05.27
We're sorry to hear about your experience and truly appreciate your feedback. Clear communication is very important to us, and we want to understand what went wrong so we can make it right. If you're open to it, please contact us directly so we can address your concerns and improve going forward.
Tal vez me toco mal día.. pero 5 hrs para cargar?? , muy lento el servicio y exigentes sobretodo
Reply from Sunset Pacific Transportation
2025.05.27
Gracias por tomarse el tiempo para dejar una reseña. Lamentamos su experiencia y entendemos lo frustrante que pueden ser los retrasos. Si bien siempre buscamos brindar un servicio rápido y respetuoso, a veces circunstancias imprevistas, como la disponibilidad de remolques o la congestión, pueden causar retrasos. Le pedimos disculpas si esto afectó su día.
Agradeceríamos la oportunidad de investigar qué sucedió y ver cómo podemos mejorar. No dude en contactarnos directamente.
Gracias nuevamente por sus comentarios.
Agradeceríamos la oportunidad de investigar qué sucedió y ver cómo podemos mejorar. No dude en contactarnos directamente.
Gracias nuevamente por sus comentarios.
All in all service/dispatch work well. Invoiced amount same as rate quote. Deadline was breached slightly (Next AM) though given ample time (12 days) to get there prior to deadline. As a first time cust will use again but not for time sensitive freight. They will always wait to fill, vs deadlines. Nature of LTL-PTL. LA-Miami Lane. Good rate. Worthy of add'l loads.
Reply from Sunset Pacific Transportation
2024.12.24
Steve, thank you for your nice review and well thought out comments! We appreciate all our customers!
I used this Sunset Pacific They do not follow instructions well no communication. I don't know why this company is in business. Rude people from the office to the driver. Horrible experience. double stack pallet which clearly says Do not double stack, damage pallets. They are ban by multiple companies already.
Hauled a load for them with 6 stops to Chicago...... Took them 9 hours to load..... Got to the 1st stop an the cargo had shifted due to strap issue........they tried to blame the driver for not securing the load, refused to pay layover, rework fee, ect.......also, they deducted $45 from the rate sheet for "gap insurance".......they left the office for the day two days in a row at noon to avoid conversations about layover charges......Beware
UPDATE.....they short paid the load and owe me $1815.......will be taking this one to court.
UPDATE 10-29-24........To the owner who just posted a response.......I still have not been paid the $1815 that was contractually obligated or the $200 for the layover.......If you would like to settle on what is owed, I would be willing to delete this post.
Reply from Sunset Pacific Transportation
2024.10.29
Thank you for sharing your experience with us. We understand that consolidated loads, especially with multiple stops, can take more time to load. However, we want to clarify that we do offer detention pay, so if you haven’t requested it yet, please reach out to us directly.
Our rates reflect the complexity of multi-stop and consolidated loads, which is why you chose to take this load. We also want to remind you that, per FMCSA and DOT regulations, drivers are responsible for ensuring their loads are secure at all times. While our warehouse does its best to assist, the ultimate responsibility lies with the driver. If a load shifts, delays caused by that will not qualify for layover or reimbursement of fees.
Regarding the gap insurance, it is clearly marked on the rate sheet, which should have been reviewed prior to accepting the load. This insurance covers cargo limits significantly greater than your standard coverage.
Our office operates seven days a week with a dedicated team of 60 employees. While we strive to be available, it is challenging for us to leave the office for two consecutive days at noon.
We appreciate your feedback and encourage open communication. However, we kindly ask that any legal matters not be posted publicly on review platforms.
Our rates reflect the complexity of multi-stop and consolidated loads, which is why you chose to take this load. We also want to remind you that, per FMCSA and DOT regulations, drivers are responsible for ensuring their loads are secure at all times. While our warehouse does its best to assist, the ultimate responsibility lies with the driver. If a load shifts, delays caused by that will not qualify for layover or reimbursement of fees.
Regarding the gap insurance, it is clearly marked on the rate sheet, which should have been reviewed prior to accepting the load. This insurance covers cargo limits significantly greater than your standard coverage.
Our office operates seven days a week with a dedicated team of 60 employees. While we strive to be available, it is challenging for us to leave the office for two consecutive days at noon.
We appreciate your feedback and encourage open communication. However, we kindly ask that any legal matters not be posted publicly on review platforms.
The worst experience ever from a trucking company, NO Stars. Although the freight was picked up on time and then sent to their Chino warehouse it was never sent out, we have been given excuse after excuse about why. First they were waiting for more freight to consolidate the truck, then twice they said they had drivers call in "sick". What was supposed to be a four day transit time at 12 days elapsed time and no hope of being delivered anytime soon, we had to rescue the material spending more than $500 extra ($3600.00) with another carrier to get it to the destination even though it was still late, they almost cancelled the order. 15 days after their initial pickup.
Reply from Sunset Pacific Transportation
2024.10.29
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrations you experienced with your shipment to Montana. We understand how important timely delivery is, and we're sorry for not communicating the potential delays for such a remote area.
We appreciate your patience throughout this process and are committed to making it right. We would be happy to reimburse the $500 you incurred. Please reach out to us directly so we can assist with this.
We recognize that the route from California to Montana can be challenging, and your input will help us improve our communication moving forward. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
We appreciate your patience throughout this process and are committed to making it right. We would be happy to reimburse the $500 you incurred. Please reach out to us directly so we can assist with this.
We recognize that the route from California to Montana can be challenging, and your input will help us improve our communication moving forward. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Most certainly my favorite carrier to work with. Their rates almost give you that "too good to be true" feeling, but so far, they are the real deal!!! Customer service is on point, rates are exactly where we need them at (very very fair), response time is phenomenal and customer service is perfect. I can't find anything that I dislike. Thank you Sunset!
Reply from Sunset Pacific Transportation
2024.06.11
good morning, thank you so much for your review and kind words. Our volume LTL / partial TL niche is a great value and service . thank you!
It is very difficult to deal with this company.
Reply from Sunset Pacific Transportation
2024.01.08
Dear Mr. Zhai,
We appreciate your feedback and take customer concerns seriously. However, upon reviewing our records, it appears that we have not had the opportunity to conduct business with you in the past. In order to better assist you with your request for a container pickup from the port, it would be helpful for you to set up an account and provide relevant information.
Our sales manager is available to guide you through this process and address any concerns you may have. Before submitting a Google review, we kindly suggest working closely with our team to establish an account and share the necessary details to facilitate a smoother interaction with our company.
It's important to note that as a standard practice for new customers, our sales manager, Dakota, requested your information for a credit check to ensure a seamless and efficient service. Unfortunately, we did not receive a response, making it challenging to proceed with the requested pickup.
We understand that timely service is crucial, and we apologize for any inconvenience you may have experienced. Our team is committed to resolving any issues and providing you with the best possible service once the necessary information is provided.
Please feel free to reach out to our sales manager to discuss this further and address any specific concerns you may have. We value your potential business and look forward to the opportunity to assist you in the future.
We appreciate your feedback and take customer concerns seriously. However, upon reviewing our records, it appears that we have not had the opportunity to conduct business with you in the past. In order to better assist you with your request for a container pickup from the port, it would be helpful for you to set up an account and provide relevant information.
Our sales manager is available to guide you through this process and address any concerns you may have. Before submitting a Google review, we kindly suggest working closely with our team to establish an account and share the necessary details to facilitate a smoother interaction with our company.
It's important to note that as a standard practice for new customers, our sales manager, Dakota, requested your information for a credit check to ensure a seamless and efficient service. Unfortunately, we did not receive a response, making it challenging to proceed with the requested pickup.
We understand that timely service is crucial, and we apologize for any inconvenience you may have experienced. Our team is committed to resolving any issues and providing you with the best possible service once the necessary information is provided.
Please feel free to reach out to our sales manager to discuss this further and address any specific concerns you may have. We value your potential business and look forward to the opportunity to assist you in the future.
Been coming here for a while for my freight in cali an thus far have had alot of good encounters with sunset..always pleasant an awsome to work with,,the warehouse manager Mile Lizarraga one of the best people i know always professional curteous,,helpful an accomodating with me whenever i go in there,,so ide like to let everyone know treat them with respect an kindness an they will always give it back to a driver,,especially Mike Lizarraaga,,they are awsome to work with an load for...
Reply from Sunset Pacific Transportation
2023.12.01
Mr. Steward thank you for your kind review, more importantly we appreciate our drivers and customers even more!! Thank you so much
Horrible company, takes 5 hours to unload 10 pallets. Checked in at 12 got the door called to check at 2pm they claimed i just got here 10 minutes ago. 5:45pm they barely started unloading… unbelievable how these people work
Reply from Sunset Pacific Transportation
2024.10.29
Thank you for your feedback. We apologize for the long wait you experienced during your visit. Our warehouse can get quite busy, and we understand how frustrating it can be to encounter delays.
We do offer detention pay, so if you haven't requested it yet, please feel free to reach out to us directly, and we’ll make sure to address it.
We also want to emphasize the importance of maintaining professionalism in our communications. We appreciate your understanding as we strive to improve our processes.
Thank you for your patience, and we hope to provide a better experience in the future.
We do offer detention pay, so if you haven't requested it yet, please feel free to reach out to us directly, and we’ll make sure to address it.
We also want to emphasize the importance of maintaining professionalism in our communications. We appreciate your understanding as we strive to improve our processes.
Thank you for your patience, and we hope to provide a better experience in the future.