Subaru of Glendale Reviews

Queency Ignacio 2026.10.14

     

We had a positive experience working with Alexander (Alex) at Subaru. He listened to our needs, showed us vehicles that fit our requirements, and helped us understand our options. I was initially worried about feeling pressured, but Alex was patient, answered our questions, and gave us time to decide. We felt welcomed and treated with respect. We brought our kids, and the team was very accommodating to our family.

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Tamoghna Guha 2026.10.08

     

Subaru of Glendale is best. Service department is excellent here. Pedro from service department is a gem. He is asset to the company for sure. I had some critical issues with my car, he provided excellent support on getting my warranty working and finally get it fixed. Service department and Pedro is the reason I might comeback to this dealership to buy my next car. Thank you !!

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Weiching Yu 2026.10.03

     

I had a scheduled appointment at 8:45 AM for a routine oil change, but the service took approximately three hours. More importantly, this is not an isolated incident. My last three scheduled oil change appointments at your dealership have each taken more than 1.5 hours. I make appointments specifically to avoid excessive waiting, so having this happen three consecutive times is extremely frustrating. I had already submitted a complaint about my service experience, and what happened next was honestly unbelievable. Almost immediately afterward, I received three consecutive phone calls on my cell phone. I initially assumed someone from the dealership was calling to follow up on my complaint. Instead, all three calls were from sales representatives trying to sell me a new vehicle. Given that I had just submitted a complaint about poor service, receiving repeated sales calls instead of any meaningful follow-up only made the situation feel even more tone-deaf and frustrating.

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Fernanda Lopez 2026.09.29

     

Excelente personal muy amables ,definitivamente regresaré y recomendaría a familiares y amigos .

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The HighWay 2026.09.26

     

Terrible experience and huge waste of time at Subaru of Glendale. Unprofessional. They had my New car for 12 days and didnt fix any issues i brought in to address, denied a warranty issue w only 4000 mi on the car. Tried to overcharge me 2300$ to replace parking brk shoes! The mechanism was faulty and wore out one side of the rotor and shoe. It said on the invoice The Manager had the option to just fix this dangerous mechanical issue as a courtesy goodwill repair, but for unknown reasons just straight up said No. its very unlikely to wear out parking brake shoes in 3 months, they said i must of drove with the handle engaged. This car has brand new factory tires its entirely brand new , no signs of abuse ,worn tires nothing! well maybe another dealership will take care of a new subaru customer like they actually care if you come back. I would go elsewhere with your car, do not expect any goodwill from this dealer.

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Matt T. 2026.09.26

     

Verified

Called the service department w a quick question. Was put on hold. Told I was first in line and my hold time would be 10 mins. I waited a half hour and finally had to give up. Really disappointing.

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Betsey Haren 2026.09.22

     

I was visiting the area and noted I needed maintenance on my Subaru. I scheduled an appointment for an Subaru maintenance work with Subaru of Glendale. I was greeted with a smile, Sardon G with a smile. I asked about a place to go for lunch while work being done, and received an excellent recommendation. The oil change, tire rotation and inspection were completed in less than an hour. I received a video of the inspection. I couldn’t be more pleased with the service. I would recommend Subaru of Glendale to any Subaru owner.

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Валентин Борисенко 2026.09.18

     

I had an excellent experience at Subaru of Glendale. Pedro did an outstanding job managing the entire service process from start to finish. He was always available, kept me updated, communicated directly with my warranty company, and made sure everything involving my car was handled properly. This was honestly one of the best experiences I’ve ever had with a major vehicle service. Pedro was professional, responsive, and genuinely cared about helping me. I’m very grateful to him and the entire Subaru of Glendale team for their excellent work. I will definitely return for future service. Highly recommended!

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Pandas Orozco 2026.09.15

     

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Spencer R. 2026.09.15

     

Verified

New Subaru in for 1st service, I have never been to Subaru of Glendale but i was looking for a good dealership to trust my new car with that i just bought 3 months ago but it was a huge let down. There was an issue with my parking brake not engaging which is dangerous! and they would not fix it even tho its brand new! Apparantly it was my fault they were stuck and worn out even tho i just bought it. Obviously a mechanical failure of the springs or faulty cable. The Manager who i have never met before had the option to fix the issue as a goodwill customer service but for whatever reason chose not to . I will definately not be returning to Subaru of Glendale for ANY reason. What a horrible way to treat a brand new customer.

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Dream32 Comes true 2026.09.14

     

I don’t usually write reviews, and honestly, I don’t go into a dealership expecting someone to do everything for me. I do my homework, I research online, and by the time I walk in, I usually already know exactly what I want. I’m also a pretty sarcastic person, so I definitely gave Nilu a little bit of a hard time. 😂 But I have to give credit where it’s due. Nilu was genuinely great to work with. She was patient, respectful, calm, and actually listened to what I was telling her instead of trying to push me into something I didn’t want. I didn’t need five test drives or someone to convince me what car to buy. I knew the model I wanted, the color I wanted, and even the specific car I was looking for. The part that really impressed me was that she didn’t give up when it came to putting the numbers together. My credit wasn’t perfect, but with my down payment and the options available, she worked with me and helped get the payment where I needed it to be. At the end of the day, I drove home in a brand-new 2026 Subaru Forester Limited Hybrid—the exact car I was looking for. I’m genuinely happy with my purchase, and I appreciate the way Nilu treated me throughout the process. She was kind, straightforward, and never made me feel uncomfortable or pressured. And one thing I want to make clear: this review is based on my personal experience with her. I’m not saying this because I expect anything from her or the dealership. I’m saying it because she did a good job, and I think good service deserves to be recognized. Nilu, thank you for helping me find the car I wanted and making the process a lot easier than I expected. You’re a good person, and I appreciate you. Enjoyed working with you—even with all the sarcasm. 😂 If you’re looking for someone who will actually listen and treat you with respect, ask for Nilu.

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Martha Sun Hwi Kim 2026.09.13

     

Nilou i test forester rest driving feel free wa your service is excellent and was very friendly!!!

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Ruzhdije Begu 2026.09.11

     

I highly recommend you look elsewhere if you’re trying to buy a Subaru. I came here as a loyal Subaru customer of 6 years to lease another vehicle and ended up spending weeks fighting for answers about my own money (there still is no resolution). When I went in for my appointment, Mazi made the sale feel easy and reassuring, but I later discovered important financial details that were never clearly explained to me. He told me to cancel my August payment because they were buying out my previous lease on August 1, but the payment had already processed early. The payoff quote the dealership received showed a credit on my account, yet no one informed me of it (until 3 weeks later). When I later questioned why a payment for a car I had already turned in came out of my account, Mazi gave me an explanation that even his leadership said “he should have never said that.” After weeks of being bounced between Subaru and Chase, Chase finally confirmed that my payment had already reduced Subaru of Glendale’s payoff by approximately $350, and that the dealership was the only party that benefited from it. Trying to resolve it with this dealership was awful. Baris raised his voice at me during a phone call and later denied doing so in person. Naser dismissed me completely and Sean, while ultimately taking the time to go through the transaction with me, also confirmed details about how my trade equity was used that had never been clearly explained to me during the sale. I have now given Subaru of Glendale Chase’s findings in writing and submitted a formal grievance to the Jobe from HR or the manager? I honestly don’t even know because it’s been almost 2 weeks and still no response even after following up 2 times. This isn't even just about $350 anymore. My money reduced what this dealership had to pay, the bank confirmed it, and I was treated like I was the problem for asking where my money went. I have documentation and recordings supporting what I’ve written here. I would never purchase or lease from Subaru of Glendale again.

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Peter S. 2026.09.09

     

Verified

One of the worst service station I have ever brought my car to! Brought my car in for malfunction trunk. Waited for a week and a half - no reply from service adviser. Had to do personal follow up and reschedule my car brought back on my own. Spent over $2000k on this shit and had my car serviced too! Not even a week later, my battery dies and stranded in Idyllwild. You would think after a full service on my car, they would have told me my battery is dying....what a joke!

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KE C 2026.09.04

     

Bought a Subaru here. After paying off the loan early Chase Auto has refused for over a year now to process the paperwork for the title. Buyer Beware if they attempt to have you use Chase Auto. I have been forced to put the car in storage for almost a year because they refuse to give my 85 year old father who purchased the car a title to the car. He's out of state and in ill health and Chase will not give my father the title he is needing to plate the car.

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Andrea James 2026.09.03

     

Customer service is unfortunately lacking.

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Barbie B. 2026.09.02

     

Verified

Great inventory of cars. Only went in to look and left with a car! Great customer service and sales people. Thank you!

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Del T. 2026.08.23

     

Verified

Here's how this Subaru put me in danger... I bought my car last month and today, it stalled in the street, and I am calling the dealership for help... After my initial call, when the sales person said he would transfer me to the GM, my call went straight to voicemail. Now they are screening my call and not answering. Stranded on the road with a new car. This is unacceptable. Save yourself - literally (this is a safety issue) and from the mental chaos I'm about to enter.

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Jimmy Robles 2026.08.20

     

I came in for service on my car and i got excellent attention! The work was done precise and promptly. Definitely recommend coming here

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Joel Salgado 2026.08.18

     

I recommend NOT going here. When they rotated my tires, they found a nail and told me the entire tire needed to be replaced instead of repaired. I took my car somewhere else afterward, and they repaired the tire easily with no issues. It was frustrating to be told I needed to buy a whole new tire when that clearly wasn’t necessary. Whoever looked at my car either didn’t know what they were doing or didn’t properly evaluate the tire.

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