Very unprofessional, manipulative, and disorganized.
We asked for their service in June 2023 and sent pictures of our properties to them. They got back to us that we will need 3 storage boxes which we agreed to and paid R8000 +.
On the day of moving out, June 30, 2023, they came with their storage but our properties couldn’t fit, they added extra storage which we didn’t plan for, and had to go twice from Century City to Brackenfell. This resulted in extra costs we didn’t budget for but we agreed to carry on. While moving our properties, their staff members were very slow and disorganized, they damaged our TV stand that cost over R12,000, things were not done in an orderly manner and they only finished close to midnight. Upon that, they gave my husband a draft letter to sign at midnight when it was dark without informing him what it contained.
We laid our complaint to them via email about our dissatisfaction with their staff but we were ignored. Instead, they sent outrageous invoices of R30,000 + and demanded we pay. We paid R5000 and asked for time to complete the payment.
When we called them to clear our outstanding bills, we were informed that all our properties were sold. We never received calls from these people before selling off all our properties (our blood and sweat) and when my husband called them, they spoke to him rashly and ignored our emails. Our lawyers said they took advantage of the contract we signed. All these happened between July to October. I am still in shock.
We would like to take this opportunity to bring to light certain points that have been left out.
All notices were sent to you for your overdue account in line with our outstanding debit process and as set out in our Terms and Conditions that you accepted and signed when you completed the documents on 19 June 2023 at 11h03.
Original payment was received for services on 30 June 2023. Quote was sent based off the inventory sent via WhatsApp images. After the quote was sent you then sent more images of goods that you forgot to list, and you wanted to know if we would be able to assist with the additional goods. My team informed that we would, but further costs will be incurred if more storage units are needed because of more goods being added that had not been accounted for in the quotation provided. At the time of collection there were more goods in the roof that were not accounted for at time of inventory sent that the quotation was based on. It is also noted that you also moved date of services out to the 30 June 2023 and insisted that everything had to be completed on the Friday. This resulted in the team working until midnight to ensure the clients goods were removed and stored as per your request. Our standard practice is that we would have returned the following day once we reached the end of business hours on that day.
Please also note late notices were issued for non-payment of this account. Despite multiple notices via email and phone call you still did not make payment to settle the large outstanding debt with us.
An arrangement was then made where we would give a settlement discount if the account could be settled but even this was not adhered to.
As a result of the above we were forced to act on this account in accordance with the Terms and Conditions you accepted with us.