Storage King Reviews

If I could give a ZERO I would!! Sneaky with the costs! Very disappointed in Storage King. Been a customer for 4 years! Paid ahead every month and had no issues. I had a credit where Xolani (sales) authorized money to be taken from my account without my consent for fees that were not discussed with me. I had to repeatedly ask for a recon. He has now shafted me to Wilma (finance) who promises payment every week but never delivers. I'm the one who needs follow up every week while they saiy being disrespectful and dismissive. Its been over a month of this back and forth!! On the ground staff is great, but Wilma and Xolani have made this a very sour experience with no one willing to talk to me or give assistance. This morning I was informed that the GM, Brent, does not take calls when I asked to have this matter escalated. VERY DISAPPOINTING! VERY DISRESPECTFUL! THEFT AND UNPROFESSIONAL BEHAVIOUR!!

Stay away from this storage. Very disappointing and not worth every cent! I am very disappointed with this storage together with its employees. From the general workers, sales person, accounts department and the general. Manager. When I moved my things into the storage I was told of its convenience and affordability, however that’s not the case. They sell you dreams. The quotation that I did with the sales guy named Thabo was definitely a lie! He never mentioned a lot of things. There were hidden costs. Don’t be fooled by no deposit interest. That’s a way to win customers then treat them like shit ones you have signed a contract with these people. I spent over 20k for two units in 6 months of storing my stuff with storage king. The interests that incurred over night on my account was absolutely bizarre. They tried to fool me with giving me a thousand rand discount which was very calculative because the money that I paid on interests which they advised were going to be credited back are over 6000rand. When they came to wrap my stuff. I was advised that I will receive an invoice of that separately and it wasn’t going to be more than 2000. Within 30 days of receiving that invoice I was owing this storage 7k. How did wrapping stuff with mere bubble wraps amounts to 7k! OVERALL the service is very bad. My couches were stored in some unsafe place inside that warehouse. I was paying rent for that separately. Like what!!! That was never mentioned to me at all. I was surprised by the statement. I saw where the couches were stored when I took my stuff out. It is shocking. The general workers were even fighting to take things that I wanted to give away when they came to collect my stuff. Anyway they took it without my permission. Very selfish people. They complained about how heavy my stuff were. How is that my problem! The units are very small. Infact those are not units. It’s a box!