AVOID this company if you expect professionalism or basic respect.
Chris Larson gave me one of the most disrespectful service experiences I’ve ever had. The moment I explained that I smelled dog urine in the carpet, he immediately dismissed me, repeatedly telling me he’d “been doing this for 30 years” instead of actually listening to what I was saying.
The most disturbing part of the visit was that he eventually stopped speaking to me entirely and directed his attention only to the man who was with me. He even walked away from me in the middle of our conversation. I left feeling belittled, ignored and treated as though my opinion didn’t matter. Based on the way he interacted with me, I found his behavior toward me as a woman deeply disrespectful.
He also wore his outside shoes throughout my home, insisted the issue was candle residue despite there being no candle wax, and then left before completing the job. The carpet issue was never resolved.
If your first instinct when a customer raises a concern is to dismiss them, talk over them, ignore them and walk away without finishing the work, you have no business providing customer service.
This was an appalling experience and I would strongly encourage others to look elsewhere.
Reply from Sonoma County Carpet Care
2026.07.17
We're genuinely sorry this visit left you feeling upset.
We were asked by the property owner to inspect the carpet for a reported pet odor before performing any cleaning. During the inspection, neither I nor the other occupant present detected evidence of pet urine. After discussing my findings with the property owner, I was instructed to proceed with a standard carpet cleaning rather than additional odor treatment.
I never intend to make anyone feel unheard or disrespected. If my decision to end the conversation after it became clear we disagreed came across that way, I sincerely regret that impression.
For over 30 years I've built my business by treating customers with honesty and respect, and I'm proud that over 120 customers have taken the time to share positive experiences. I wish you the very best moving forward.
We were asked by the property owner to inspect the carpet for a reported pet odor before performing any cleaning. During the inspection, neither I nor the other occupant present detected evidence of pet urine. After discussing my findings with the property owner, I was instructed to proceed with a standard carpet cleaning rather than additional odor treatment.
I never intend to make anyone feel unheard or disrespected. If my decision to end the conversation after it became clear we disagreed came across that way, I sincerely regret that impression.
For over 30 years I've built my business by treating customers with honesty and respect, and I'm proud that over 120 customers have taken the time to share positive experiences. I wish you the very best moving forward.
Verified
AVOID this company if you expect professionalism or basic respect.
Chris gave me one of the most disrespectful service experiences I've ever had. The moment I explained that I smelled dog urine in the carpet, he immediately dismissed me, repeatedly telling me he'd "been doing this for 30 years" instead of actually listening to what I was saying.
The most disturbing part of the visit was that he eventually stopped speaking to me entirely and directed his attention only to the man who was with me. He even walked away from me in the middle of our conversation. I left feeling belittled, ignored and treated as though my opinion didn't matter. Based on the way he interacted with me, I found his behavior toward me as a woman deeply disrespectful.
He also wore his outside shoes throughout my home, insisted the issue was candle residue despite there being no candle wax, and then left before completing the job. The carpet issue was never resolved.
If your first instinct when a customer raises a concern is to dismiss them, talk over them, ignore them and walk away without finishing the work, you have no business providing customer service.
This was an appalling experience and I would strongly encourage others to look elsewhere.
Reply from Sonoma County Carpet Care
2026.07.17
We're genuinely sorry this visit left you feeling upset.
We were asked by the property owner to inspect the carpet for a reported pet odor before performing any cleaning. During the inspection, neither I nor the other occupant present detected evidence of pet urine. After discussing my findings with the property owner, I was instructed to proceed with a standard carpet cleaning rather than additional odor treatment.
I never intend to make anyone feel unheard or disrespected. If my decision to end the conversation after it became clear we disagreed came across that way, I sincerely regret that impression.
For over 30 years I've built my business by treating customers with honesty and respect, and I'm proud that over 120 customers have taken the time to share positive experiences. I wish you the very best moving forward.
We were asked by the property owner to inspect the carpet for a reported pet odor before performing any cleaning. During the inspection, neither I nor the other occupant present detected evidence of pet urine. After discussing my findings with the property owner, I was instructed to proceed with a standard carpet cleaning rather than additional odor treatment.
I never intend to make anyone feel unheard or disrespected. If my decision to end the conversation after it became clear we disagreed came across that way, I sincerely regret that impression.
For over 30 years I've built my business by treating customers with honesty and respect, and I'm proud that over 120 customers have taken the time to share positive experiences. I wish you the very best moving forward.
Amazing results and 10/10 customer service! Chris went above and way beyond! The care and consideration he paid to ensure we were 100% satisfied with the cleaning was impressive - in fact a lost art. I would recommend him without hesitation! I’d go so far as to say anyone else is likely a waste of your time and money. He was timely, pleasant, professional and just a true pleasure to work with. His passion for his trade is evident in the quality of his work. Will absolutely use again and endlessly refer.
Chris is friendly, responsive and efficient. I love that he uses eco-friendly products and that he allows us to get a high-quality cleaning for a reasonable price while also supporting a local family-owned business.Thanks Chris!
Reply from Sonoma County Carpet Care
2025.03.23
Thank you for your support and kind words. I value your business!
Chris is terrific and very responsive. He has worked his magic on my rugs many times. I have recommended him to neighbors and friends many times.
Reply from Sonoma County Carpet Care
2025.03.23
I am very happy to learn that you are happy with my service. And, thank you for the referrals!
