SMPS Building Preservation Reviews

SMPS Building Preservation Reviews

4.9

Excellent - based on 73 reviews

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Reviews (71)
David Little
David Little
2024-02-17
A little while ago, we discovered that we had dry rot in our house. We were totally devastated and we thought that our house was going to fall down. We had no idea if the dry rot could be dealt with or not, nor how much it would be… We contacted three dry rot specialists. The first said that the job was too big for him. The second was Simon from SMPS. He looked at the dry rot and his first comment was that he had seen far worse and that he had no doubt that he could deal with our problem. His confidence and manner made us feel much better. He told us that he would let us have a price for the work over the next couple of days. The third looked at the dry rot and said that it was bad but again told us that it was treatable. He immediately gave us an estimated price making an assumption that further work would be required to ascertain the extent of the problem. A couple of days later, Simon came to our house again to discuss the work required. He stated a price to do the initial work but did say that the price could well rise as the extent of the damage became apparent. Simon’s price was quite a bit less than the other quote/estimate and we decided to go with SMPS. The main reason was not totally due to cost but mainly due to his demeanour and confidence. He showed us photographs of his previous work (which was uncannily similar to our problem) and reassured us that he would deal with the dry rot for us. We agreed a date for SMPS to start the work. Simon, Andy and Logan turned up exactly when he said that they would and they immediately went to work. After our period of despair, it was great to see professionals dealing with a problem that did not faze them at all. As anticipated, the initial work revealed that the dry rot had progressed further into the building. Simon kept us updated throughout and when he told us that he had found that the dry rot had progressed, he was almost apologetic BUT again he stated that it was not a great problem and even reassured us that it would not greatly increase his original estimate. The three of them worked tirelessly over a number of days. Throughout, they were courteous and showed great respect for our home. They were meticulous in the way that they worked and Simon provided me with photos all of the time. For a job that naturally created A LOT of dust and debris, the team managed to contain it in the one room and there was very little disruption to the rest of the house. The quality of their work has been superb and I am now confident that they have eradicated the dry rot. What has been really impressive is the fact that Simon has contacted us since doing the work to see that everything is OK which is certainly great customer service. The work has cost a lot of money, but SMPS have still worked out cheaper than the other quotations. I would thoroughly recommend Simon and SMPS for their manner, professionalism and value for money.
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Emma Harkess
Emma Harkess
2024-02-14
I can’t express enough gratitude to SMPS Building Preservation for the outstanding work they completed on my mother's property. Simon and his team went above and beyond. From the initial consultation to the final touches, their professionalism and attention to detail were truly commendable. Simon's expertise and dedication were evident throughout the entire process. He listened to our concerns and preferences, offering valuable insights and suggestions along the 6 months period of restoring a number of rooms in my mothers older period property. The quality of their work exceeded our expectations, and the results speak for themselves. My mother couldn't be happier with the outcome, and neither could I. I highly recommend SMPS Building Preservation to anyone looking for top-notch preservation services. Thank you, Simon, and the entire team, for your exceptional work and professionalism. You've truly made a difference, and we couldn't be more grateful for everything you have done.
Ben Walsh
Ben Walsh
2024-02-05
We would highly recommend SMPS to anyone who needs building preservation work. Simon and his team were really helpful and honest throughout their work in our house, which was particularly reassuring as we discovered more work was needed than we initially thought. The team’s work was of a really high standard and, despite the rain, they kept the house clean and tidy whenever they left.
Reply from SMPS Building Preservation 2024-02-07
Dear Ben, Thank you for your recommendation and wonderful feedback about our team. We're glad to hear that despite the challenges, our services met your expectations! We strive to provide this level of quality for every customer.
Julie Paterson
Julie Paterson
2024-02-02
We contacted SMPS looking for an urgent survey to allow us to have flooring fitted. Rotten joists were found but repaired the same day, allowing us to carry on with replacing the flooring. It was a fantastic service and the work was carried out to a very high standard. We would highly recommend SMPS
Reply from SMPS Building Preservation 2024-02-07
Dear Julie, we're thrilled to hear you found our service excellent and that we could assist promptly with your survey and repair needs. Your recognition means a lot to us. Thank you!
Eleanor Dock
Eleanor Dock
2024-01-25
Absolutely first class! Simon managed the entire job himself coordinating other trades quickly and communicating with me at every step. He's clearly an expert on damp & rot which was reassuring. Professional throughout and really easy to work with. I'm very happy with the service and the end result - I would gladly recommend him.
Reply from SMPS Building Preservation 2024-01-29
We're delighted to hear you had a positive experience with Simon! Your satisfaction is our priority and your recommendation is greatly appreciated. Thank you for your review.
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Shafaatulla Property Management
Shafaatulla Property Management
2024-01-12
Simon came back out after a job a few years ago and did not shy away from taking ownership. Was very impressed and thankful that he was taking full ownership. Issue was unrelated to his work, but still very happy that he turned up and was willing to help and take ownership. That is very rare to have companies like this own up.
Reply from SMPS Building Preservation 2024-01-29
We're pleased to hear about your positive experience with Simon. Our team is dedicated to providing quality service and taking responsibility to ensure complete customer satisfaction. We value your feedback tremendously.
Barry Green
Barry Green
2023-12-22
Simon and his team dealt with a huge problem with dampness in our new house , his attentiveness and appreciation of the problem was greatly appreciated at an extremely stressful time , their professionalism and knowledge when undertaking the job was extremely impressive , Simon himself was always at hand if there were any issues whatsoever , I would highly recommend any one has any issue in this type area to use SMPS , totally professional experts in their field
Reply from SMPS Building Preservation 2024-01-09
Thank you for your kind words. We're thrilled Simon and our team could assist during such a stressful time. Your recommendation is greatly appreciated. We're always here to help with any future problems.
Gillian Cochrane
Gillian Cochrane
2023-12-22
Super fast and effective work . Simon was incredibly helpful and his team were professional, efficient and very tidy. I would highly recommend.
Reply from SMPS Building Preservation 2024-01-09
We're delighted to hear that you found our service efficient and professional. Your positive feedback about Simon and his team will surely be conveyed to them. Thank you for recommending us!
John Calder
John Calder
2023-10-29
Positive
Professionalism
Quality
Value
It is really refreshing to come across a company that delivers such outstanding work and delivers it with superb customer service. Simon responded to our call for a survey in impressively quick time. His discussion of the problem we had was free of jargon, reassuring and immediately reduced the stress we were undergoing on discovering wet rot in the bathroom we were having redone. He and his team were outstanding throughout and worked tirelessly to complete the work in a very quick turnaround. The quality of the work was superb - we can’t thank Simon and his team enough for helping us through it all. If you have any issues with rot in your house I would absolutely recommend SMPS.
Reply from SMPS Building Preservation 2023-11-15
Thank you for your review and kind words about Simon and our team. We're glad we could help with your wet rot problem and make the process less stressful. Your recommendation means a lot to us.
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Kirsty Heyes
Kirsty Heyes
2023-10-27
Positive
Professionalism
Punctuality
Responsiveness
Simon was very responsive and helped us quickly get rid of woodworm in our cellar. We really appreciate the fast turnaround and professional service. Highly recommend!
Reply from SMPS Building Preservation 2023-11-15
Thank you for your positive feedback. We're delighted Simon could assist promptly and professionally with your woodworm issue. Your high recommendation is greatly appreciated.
Gmo77
Gmo77
2023-10-21
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
The SMPS team repaired our bay window roof to an exceptionally high standard. They explained what they were doing throughout the process, took their time to ensure everything was done efficiently, and were very professional and tidy. Highly recommended.
Reply from SMPS Building Preservation 2023-10-25
We're thrilled to know our team met your expectations with the bay window roof repair. Your feedback about our professionalism, efficiency and tidiness is much appreciated. Thank you for recommending us!
Chris Shaw
Chris Shaw
2023-10-12
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Simon and his team helped us massively with our new home. From start to finish he made the full process very easy, updating us daily and delivered on every aspect of the works. Going above and beyond to put our house back together again from dry rot. Home report showed no signs of this and areas had been botched over by cowboys. The whole first level of our home was taken apart and put back together the correct way. This gave us peace of mind before fully revamping the property. We can't thank him and his team for all there hardwork.
Reply from SMPS Building Preservation 2023-10-25
We're thrilled to hear Simon and his team made the process smooth and gave you peace of mind. Your appreciation for their hard work is highly valued, thank you for your great review!
Christopher Quigley
Christopher Quigley
2023-10-12
Positive
Professionalism
Quality
Responsiveness
Value
Ive used Simon and the SMPS team on multiple occasions on my jobs , anything from joists replacements to dealing with woodworm. Work is always first class and I never hesitate to recommend them. If you looking for a professional, knowledgeable company then look no further!
Reply from SMPS Building Preservation 2023-10-25
We're thrilled to hear you've had such a positive experience with Simon and our team. We pride ourselves on our expertise and quality of work. Thanks for recommending us!
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Liam Brennan
Liam Brennan
2023-10-11
Positive
Professionalism
Punctuality
Quality
Responsiveness
If you have a dry or wet rot issue in your home, get SMPS Building & Preservation to do the restoration work for you. From the outset, Simon was very quick to give an assessment in the issue and the works required. Communication throughout the process was frequent and very clear. The team were incredibly professional and the quality of work was outstanding. Finally, they did a superb job cleaning the area afterwards. I cannot overstate what an incredible job SMPS Building & Preservation did and would 100% recommend them to anyone.
Reply from SMPS Building Preservation 2023-10-12
Thank you for your kind words and strong recommendation! We're thrilled to hear our team provided outstanding service and met your expectations. Ensuring excellence in our work is our top priority.
Catriona Squires
Catriona Squires
2023-09-25
SMPS Building & Preservation fixed a major problem with damp and dry rot in our tenement flat. They were extremely professional, neat and tidy and were able to move their schedule around us because we needed the work done quickly. Great communication and very reliable. Highly recommended.
Reply from SMPS Building Preservation 2023-09-26
Thank you for your kind words. We're overjoyed to hear that our team was able to address your issue promptly and professionally. We appreciate your high recommendation.
Martin Duncan
Martin Duncan
2023-09-18
Simon and his team went out of their way to make sure that the work was done properly from start to finish.
Reply from SMPS Building Preservation 2023-09-26
We're thrilled to hear Simon and his team ensured a thorough job from start to finish. Your satisfaction is our top priority. Thank you for your kind words.
Trevor Wilson
Trevor Wilson
2023-08-27
First class service. Very friendly & helpful. They did what it says on the tin!
Reply from SMPS Building Preservation 2023-09-26
We're thrilled to hear you found our service top-notch and our team friendly & helpful. Thank you for your recognition. We aim to always deliver as promised!
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Matt Gill
Matt Gill
2023-08-25
Rarely do you come across a company that offers such high professionalism combined with excellent customer service. Simon was brilliant from start to finish offering a really thorough consultation in which he gave honest advice. Communication also stood out for me and I was never left with any questions unanswered which really put my mind at ease. Work was completed in a timely manner and at fairly short notice which was really appreciated. I would have no hesitation in recommending SMPS to friends and family. Thanks again Simon.
Reply from SMPS Building Preservation 2023-09-26
Thank you for your kind words! We're thrilled Simon could provide great service. We appreciate your recommendation and look forward to serving you, your friends, and family in the future.
John Devlin
John Devlin
2023-08-25
Simon and the team responded quickly, carried out a very professional survey and submitted a competitive quote. Great job on completion with no mess. As well as the high quality work the communications were good throughout. Thanks!
Reply from SMPS Building Preservation 2023-08-25
Thank you for your feedback! We're thrilled to hear about your positive experience with Simon and the team. We strive for efficient communication and high-quality work.
colin lapsley
colin lapsley
2023-06-30
Professional, manage expectations, job well done. Couldn't recommend highly enough.
Reply from SMPS Building Preservation 2023-08-25
Thank you for your kind words and recommendation! We're pleased to hear that you're satisfied with our professionalism and quality of work.