Smoke N Fire Reviews

Hi Hot Take, I’m sorry you had a disappointing experience. What exactly occurred to illicit this review?
We have the largest selection of in stock BBQ equipment and accessories. We are competitively priced.
Our customer service has kept us in business for 26yrs with over 100k customers served. We would appreciate some specific constructive criticism and who you dealt with, please.
Unless this is a TROLL or a competitor, we sincerely want to address this.

We find so often people are unwilling to resolve anything anymore and just turn to the internet to vent, which is not constructive and hurts our local family owned business's reputation.

I would appreciate if you would respond.

Jim Cattey

Andrea, the chimney report did say that the fireplace was functional which is on the chimney inspection company for giving us a false report. I would recommend you give them this one-star review. Also, consider it had been a few years, and the problem may have developed afterward. We sold you the product that was in your budget at the time and was safe. Regardless of what the new report found or when what they found occurred! We are very stringent about asking the correct questions and selling the correct product. We are a locally owned family business of 26yrs having serviced 100k+ customers and this review is unwarranted. Also, the logs were installed correctly as we take pictures of all our installs. This is kind of our wheelhouse. We would have been happy to work with you had you not already purchased a new product from the new inspection company. You came in demanding a refund on an appliance, which you had for almost two years that was working perfectly. Again, reach out to the first inspection company.
Jim Cattey

Hi Tom,

Thanks for your feedback. We're sorry your experience wasn't perfect. Please reach out to our customer service so we can address any concerns and improve 😊.

Jim Cattey

Thanks for visiting us, we’re glad you enjoyed the variety of BBQ items! If you have any questions or need help finding something specific, feel free to reach out. Hope to see you again!

Jim Cattey

Thank you, Tiffany! We're thrilled to hear about your great experience with John and Sam. Your recommendation means a lot to us, and we look forward to serving you again soon! 🍖🔥

Jim Cattey

Thank you, Stella! We're thrilled you enjoyed our selection and appreciate your kind words about John and Joan. It truly means a lot to us. Hope to see you again soon for your grilling needs!

Jim Cattey

Hi Galynn,

We’re really sorry for the experience you had and how it was handled. Please reach out to our customer service team so we can address this properly. We truly value your feedback and want to make it right.

Jim Cattey

Thank you, Chris! We’re thrilled you enjoy our spices and sampling options. Your kind words mean a lot to us. Hope to see you again soon for more culinary adventures! 🍴

Jim Cattey

Reximus, we value transparency but encourage personal experience to better understand us. If your friend had issues, our customer service is here to help resolve any concerns 👍.

Jim Cattey

Hi Michele, we're sorry to hear about your experience. Your feedback is appreciated, and we’ll work on improving our site’s usability. Please reach out to our customer service for any immediate assistance.

Jim Cattey

Thank you, Ryan! We're thrilled you enjoyed your visit and found our selection and team engaging. Looking forward to welcoming you back soon for more fantastic finds!

Jim Cattey

Thanks, Nikki! We're glad you found our selection helpful. Let us know if you need any recommendations or assistance anytime. 😄

Jim Cattey

Thanks, Mark! We're so glad you had a great experience and love the product. Your kind words mean a lot to us! Feel free to visit anytime. 👍

Jim Cattey

Thank you, Thomas! We’re thrilled you’re enjoying our offerings and service. If you ever need grilling tips or recommendations, feel free to reach out. Happy smoking and grilling!

Jim Cattey

Thank you, Alex, for your support! We're so glad to hear you had a great experience. 😊

Jim Cattey

Thank you, Adam! Your kind words mean a lot to us. We're thrilled our team and selection left such a great impression. Come back anytime for more samples and BBQ talk—always happy to help!

Jim Cattey

Thank you, JimandWes! We appreciate your feedback and are glad you had a positive experience. If there’s anything more we can do, feel free to let us know 😊.

Jim Cattey

Thanks for sharing your experience, Amanda! We’re glad we could provide a prompt solution and get your order to you quickly. Your satisfaction with our customer service means a lot to us. Enjoy the seasoning!

Jim Cattey

Thank you, Noah! We're thrilled to hear you had a positive experience with our team. Your satisfaction and support mean a lot to us. 😊 Best, Jim Cattey