Skin Master Beauty UK

www.skinmasterbeauty.co.uk

Skin Master Beauty UK Reviews

Excellent rating
4.8
368 reviews Verified
Skin Master Beauty UK
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Reviews ( 368 ) 4.8

nassma sagouti
nassma sagouti
2024.05.21
welcoming girl who puts you at ease. to see in the next sessions but it's a good start
DJ LIL-E
DJ LIL-E
2024.05.13
Had a very nice first session with Jody from Skin Masters. The patch test went well so we were able to proceed with the first session there and then which was very convenient. Everything was explained well too which really helped to ease any last minute nerves I had. Overall really easy and good service to access would definitely recommend.
Reply from Skin Master Beauty UK 2024.05.18
Hi DJ LIL-E, It's great to hear that you had a positive first session with Jody at Skin Master UK! Having a smooth and convenient experience, especially during your first session, can make a significant difference in your overall comfort and satisfaction with the treatment. It's fantastic that the patch test went well and you were able to proceed with the first session immediately. This kind of efficiency and responsiveness is a real plus. It's also important that Jody took the time to explain everything clearly, which helped to ease any last-minute nerves you had, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Serkan Vasija
Serkan Vasija
2024.05.10
Sam is very good at her job and she’s very careful when doing laser !! Thank you sahbi
Reply from Skin Master Beauty UK 2024.05.13
Hi Serkan, It's wonderful to hear that you had a positive experience with Sam and that you feel she is very skilled and careful in her work, particularly during laser treatments. Sam's dedication to her job and attention to detail likely contributed to making your experience comfortable and successful, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Irma Dyneku
Irma Dyneku
2024.05.09
very disappointed and angry, due to unexpected medical reasons I had to cancel my appointment and I notified them in less than 48 hours, (but within the 48 hours), I did explain to them that the cancellation was unexpected and I could not notify them sooner I also sent them evidence with a letter from the hospital, but they continue to tell me that it is based on the contract and because the rule was violated by not notifying me within 48 hours, they considered my session lost, this is ridiculous. Also, the result of the hair is disappointing. I did 6 full body sessions and the conclusion is that the hairs have started to come out the same as I had before and the result is the same for my sister and nephew, (which I referred to them) Very high prices and not flexible, I wouldn't recommend it at all, very disappoint and i give one star
Reply from Skin Master Beauty UK 2024.05.11
Dear Irma Following from communication with you weeks prior to this review post, we explained to you that we need to ensure that your safety comes first. The doctors letter you provided us was not accepted as it was a few months old, we asked that you obtain a new letter to ensure that we are aware of your current medical conditions. In addition you informed us less than 48 hours before your appointment that you are unable to have treatment but as per the terms and conditions which you signed and also have a copy of, we ask that you provide us with 48 hours notice, in addition the letter was dated a few months prior to your appointment, therefore there was ample time to inform us you were unable to attend. We did state to you that if you provide us with an up to date letter we would wavier the 48 hours and allow you to keep the lost session, however we did not hear back from you. As for your results, in March 2024 you stated to the therapist that you have seen 80% reduction and at the time you then added an extra session to your package, therefore we are unsure as to why you have mentioned in your review that you feel your results are poor and we are too expensive. Please feel free to contact management to discuss further. Yours sincerely Management
Milda Mulokaite
Milda Mulokaite
2024.05.07
I was not rushing to write a review as I wanted to see the results first. Now that I had 4 sessions, I can definitely see the difference in hair growth and hopefully after 2 more sessions it will be completely gone. My therapist Sam is very friendly and professional. I feel very comfortable around her, so after my first leg session I decided to add underarms and Hollywood. It was a best decision!
Reply from Skin Master Beauty UK 2024.05.10
Hi Milda, It's fantastic to hear that you're already noticing significant results after four sessions of laser hair removal, and it's understandable that you wanted to wait until you could see the difference before writing a review. Making the decision to add additional areas like underarms and Hollywood (Brazilian) to your treatment plan shows that you have confidence in the process and trust in your therapist, Sam. Sam's friendliness and professionalism clearly made a positive impact on your experience, and feeling comfortable around her is key to a successful treatment journey. It's great that you feel at ease discussing your treatment goals and making decisions about additional areas to target. Seeing the difference in hair growth after just four sessions is promising, and it's natural to feel excited about the potential for even more significant results after a few more sessions. Sam's expertise and skill in administering the treatments likely contributed to the effectiveness of the process, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
aaron butler
aaron butler
2024.05.06
Kind, friendly and very informative about the treatment and procedures. Sylwia was very professional Highly recommended
Reply from Skin Master Beauty UK 2024.05.13
Hi Aaron, It's fantastic to hear that you had such a positive experience with Sylwia! Her kindness, friendliness, and professionalism clearly made a positive impact on your visit to the clinic. Being informative about the treatment and procedures shows her dedication to ensuring that you felt comfortable and well-informed throughout the process, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
ryan ayr
ryan ayr
2024.05.06
Ana-Maria, Tamara and Jody are incredibly welcoming and helpful. I had a wonderful experience and I would highly recommend Tamara and Skin Masters UK to others.
Reply from Skin Master Beauty UK 2023.06.03
Hi Ryan, I'm thrilled to hear that you had an incredibly welcoming and helpful experience with the staff at Skin Masters UK! It's wonderful when the staff goes above and beyond to make clients feel comfortable and supported, we now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Curious Local
Curious Local
2024.04.28
Nice environment and accommodating reception/booking service. Treatment itself was with a range of staff some inexperienced and one very unprofessional (repeated lateness with treatment being rushed, alongside complaints about their workplace) which is disconcerting as a customer. I wouldn't go back here.
Reply from Skin Master Beauty UK 2023.03.23
Hi Curious, We happy you found Gosha Knowledgeable and she reassured you at your laser hair removal treatment at our Kings Cross Clinic, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
2Sour
2Sour
2024.04.22
Reply from Skin Master Beauty UK 2024.04.23
Hi 2sour, Thank you for taking the time out of your day to leave a review, we are so pleased you are really happy with your laser hair removal treatment, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Yasmin Duale
Yasmin Duale
2024.04.20
Reply from Skin Master Beauty UK 2024.04.22
Hi Yasmin, Thank you for leaving a 5-star review, we are very happy you had a great experience with your laser hair removal treatment, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Chahad Barkat
Chahad Barkat
2024.04.18
Reply from Skin Master Beauty UK 2024.04.22
Hi Chahad, It's fantastic to hear that you had such a positive experience with laser hair removal treatment, thank you for taking time out of your day to leave us a five star review, we will see you soon, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Pedro Catarino
Pedro Catarino
2024.04.17
Sam was really nice and answered all my questions very clearly.
Reply from Skin Master Beauty UK 2024.04.22
Hi Pedro, Firstly thank you so much for taking the time to leave a five-star review It's fantastic to hear that you had a positive experience with Sam! Having a friendly and knowledgeable therapist who takes the time to answer your questions and address any concerns can make a significant difference in your overall experience. Sam's clear communication and willingness to ensure that you fully understand the process of your laser hair removal treatment you're undergoing demonstrate her dedication to providing excellent service and ensuring satisfaction, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Luca L
Luca L
2024.04.17
great professional service. clean and welcoming environment.
Reply from Skin Master Beauty UK 2024.03.13
Hi Luca, It's fantastic to hear that you received great professional service and enjoyed a clean and welcoming environment at our Clinic! A clean and inviting atmosphere can greatly enhance the overall experience of visiting our clinic, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
marwa alsaedi
marwa alsaedi
2024.04.17
Yara was my therapist for todays treatments. She made me feel very comfortable and the atmosphere was lovely. Excited to do my follow up treatments with her! :)
Reply from Skin Master Beauty UK 2024.04.22
Hi Marwa, It's wonderful to hear that you had a positive experience with Yara during your treatments today! Feeling comfortable and at ease during your sessions is essential for a successful and enjoyable experience, and it's clear that Yara excels in creating a welcoming atmosphere for her clients. It's great that you felt comfortable with Yara and are looking forward to continuing your treatments with her, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Tanisha Thumber
Tanisha Thumber
2024.04.17
First time ever going to a laser clinic. Felt very comfortable and Slywia answered all my questions and cleared all my fears and doubts! Had a patch test done on my face and was super nervous but literally felt no pain and was so comfortable! Can’t wait to start the full treatment.
Reply from Skin Master Beauty UK 2024.04.22
Hi Tanisha, It's fantastic to hear that you had a positive experience during your first visit to the laser clinic and that Sylwia helped make you feel comfortable and at ease! First-time experiences can be nerve-wracking, especially when undergoing a new treatment like laser therapy, but it's clear that Sylwia's expertise and reassuring demeanor made all the difference. It's great that Sylwia took the time to answer all your questions and address any fears or doubts you had about the process. Effective communication and clear explanations can help alleviate anxiety and build confidence in the treatment. Feeling no pain during your patch test and being comfortable throughout the process is a testament to Sylwia's skill and professionalism. It's understandable that you're excited to start the full treatment, especially after such a positive initial experience, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Hollie Hennessy
Hollie Hennessy
2024.04.09
Sylwia is great! She is very kind and efficient, making sure to minimise pain as much as possible. She also recommended some brilliant products to help with ingrown hairs while shaving during the laser course. Soprano ice has worked really well for me so far, I just finished my second session but had a significant reduction in hair after my first session - it was much much thinner. Hoping to see more positive results!
Reply from Skin Master Beauty UK 2024.04.22
Hi Hollie, It's fantastic to hear that you had such a positive experience with Sylwia and that you're already seeing promising results from your laser hair removal treatments with the Soprano Ice system! Sylwia's kindness, efficiency, and dedication to minimizing discomfort during the process are truly commendable. It's great that Sylwia recommended products to help with ingrown hairs and provided valuable advice to enhance your overall experience with the laser course. Effective communication and personalized recommendations can greatly contribute to the success of your treatment journey. Seeing a significant reduction in hair thickness after just your first session is an excellent sign of the efficacy of the Soprano Ice system and Sylwia's expertise in administering the treatments. It's natural to be hopeful for even more positive results as you continue with your sessions. We will let Sylwia about the positive impact she had on your experience and the effectiveness of the treatment Thank you for sharing your positive feedback, and I'm glad to hear that Sylwia's care and the Soprano Ice system have been beneficial for you! Wishing you continued success with your laser hair removal journey, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Lenka Cervikova
Lenka Cervikova
2024.04.07
Yara is great.
Reply from Skin Master Beauty UK 2024.04.08
Hi Lenka, It's wonderful to hear that you had a great experience with Yara! I can see Yara provided you with excellent service, it's always appreciated to acknowledge her effort, Recognising her professionalism and dedication can be very meaningful to her and we will pass it on to Yara, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
H F
H F
2024.04.04
Paid £230 for 6 sessions and only ended up having 4. Waste of money and time ultimately. They know exactly what they are doing having a 24 hour reminder and a 48 hour reschedule and cancellation policy. Mentioned this the fast time and they said sorry will pass on the complaint, and the same second and final time I was supposed to have an appointment, that was 2 weeks ago and now leaving a poor review as there has been no effort to reach out.
Reply from Skin Master Beauty UK 2024.04.06
Dear HF, Thank you for your email, As discussed with you previously, you have rescheduled within hours of your appointment for a large amount, we have tried to be understanding but as per the signed terms and conditions that you have a copy of, it does state that there would be a reschedule fee if you use a the free reschedules allowed. Your reschedules have been executivly for the past 4 months and therefore, as a compaby we need to ensure our diaries for other clients as well as our time is managed correctly. We are sorry you feel its a waste of time, but with the multiple areas you were having treated, it caused large gaps in our diary where other clients could have booked in. We make our terms and conditions very clear and always obtain signature from client prior to even doing a patch test let alone treatment. All terms are sent to the client via email prior to attending any clinic so that there is no misunderstanding and the client has time to cancel the appointment and obtain a refund if they are not happy with our terms. We can see you have already spoken to management and this has been explained to you, however please feel free to contact us with further questions.
nidhi maniar
nidhi maniar
2024.04.04
Yara is good at her job. She gets onto the job without wasting time or further communication. She understood my concern and provided solution.
Reply from Skin Master Beauty UK 2024.04.06
Hi Nidhi, It's great to hear that you had a positive experience with Yara and that she efficiently addressed your concerns without delay. Yara's ability to understand your concerns and provide suitable solutions highlights her attentiveness to your needs and dedication to delivering quality service. It's evident that she values clear communication and takes action promptly to resolve any issues, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/
Eda P.
Eda P.
2024.04.04
Experienced, knowledgeable, friendly Sylwia, you are great!
Reply from Skin Master Beauty UK 2024.04.06
Hi Eda P, It's wonderful to hear that you had such a positive experience with Sylwia! Being described as experienced, knowledgeable, and friendly is high praise indeed, and it's clear that she made a lasting impression on you, Thank you for sharing your positive feedback, and I'm glad to hear that Sylwia's qualities made your visit great!, We now have a limited refer friend scheme where you can get FREE unlimited treatments, check it out https://skinmasterbeauty.co.uk/rewards/