HORRIBLE Customer Service.
I ordered what I thought was a iPhone case - to receive just the "skin" - (though they do sell the case AND the pictures under the "skin" show it as a case). Ok - I made a mistake. Can you return it for mistakes -NO! 100% Customer Guarantee is NOT what Skinit can claim! First I contacted through website - ZERO response. Then I emailed directly, which took another 3+ days to respond to be told they don't do returns for mistakes! When I complained about the 100% guarantee - I was told "if" I am "able" to return the product the same way it was received, and followed ALL the directions - I could get a "voucher" ($$ not mentioned!!!). When I "asked" about amount - I was told I would get a store credit for the amount minus shipping -- but I don't have an account? So not sure where that money will really be!!! HORRIBLE!! Beware!!
If all you want is an expensive sticker to put on your things (though looks nice and they were very timely on shipping) then make sure you don't make any "mistakes" because the email customer service isn't that helpful.
The skin is excellent for the Xbox, but I ordered the bundle that was supposed to include skins for both the console and the controller. I received only the Xbox skin; the controller skin was missing. In hindsight, I should have read the reviews before placing my order. Be aware that ordering from here will only guarantee a partial shipment.
While this sticker looks nice, it's not what expecting for 17.99, just got my son his first cell phone and searched phone cases for his phone, let him pick one and no where on this did it say it was a sticker, I'm beyond pissed that this company is overcharging for sticker! Will not recommend to anyone!!
This company has declined in their customer service and I guess lost touch with their own website. I ordered something and got something totally different. When I questioned them they said that what I ordered had long been discontinued. Why was it listed on the website then??? Oh, and no refund. I will never buy here again. This was my 4th time ordering from them. They had no record of my previous purchases either.
Verified
Support is non-existing
Place an order for 2 cases on 10/16/2021. The order went into production on 10/19/2021. The cases then sat in QA Review status since 10/19/2021. It's now 10/23/2021 and the order is still not shipped. I called and left a voice mail, sent 3 emails, filled out a contact us form on their website, and even sent a facebook messenger message. No response, no answer. Nothing. Their support is non-existing.
I initially ordered this item mid-late November but did not receive the items until 17 January 2020. This was intended as a stocking stuffer Christmas present.
I had written a review featuring 2 stars based on the massive shipping delay as it took almost 2 weeks before the order had been mailed. it spent an additional 6 weeks in the mail system. I would suggest that persons ordering products here to Canada expect 6-8 week delays vice the typical 2 weeks as recommended on website.
otherwise the product seem of great quality and they include spares in case the mounting process is unsuccessful. But, the overall process was quite easy.
I would recommend this product to others.
Verified
Scam
Ordered 2 skins one for my driver & the other for my 3 wood. I Never received the order. There is no way to get ahold of this company for dispute.
Great group of business professionals! A gift that was ordered for my husband had the wrong delivery address (not Skinit's fault!). I reached out to customer service and they resubmitted the order and are sending out the new order to the correct address, no additional charge. This is awesome customer service. I highly recommend this company for all your electronic "skin" needs. I am sure their product will be as wonderful as their service.
Received my case for my Nintendo Switch Console through the mail from here about a month ago. It looks AMAZING! Everything looked absolutely stunning! It's awesome how you can customize almost any case to your liking. I would highly recommend to anyone who loves/ is into customizing and decorating! Thank you guys!
