SiteMinder Reviews

Amy S. 2025.07.02

     

[sensitive content hidden] was a brilliant help Pros: Ease of use. [sensitive content hidden] who assisted me this time was brilliant, really timely and her instructions were easy to follow. Cons: support can be hard to connect with. would be brilliant if there were account managers that you can connect with to assist.

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Reply from SiteMinder 2025.07.06

Hi Amy, Thank you for sharing your experience! We're delighted to hear that your recent interaction was smooth and that the guidance provided was clear and timely. We appreciate your suggestion about having dedicated account managers. We'll definitely pass this feedback on to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Balu B. 2025.06.30

     

User Friendly and Good Customer Service Pros: User Friendly and Good support Service ([sensitive content hidden]). Top channel manager with professional customer service.

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Reply from SiteMinder 2025.07.06

Hi Balu, Thank you for the kind words! We're pleased to hear you find the platform user-friendly and that Abigail provided you with such professional support. We'll be sure to share your lovely feedback with her and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Julian D. 2025.06.27

     

Super Support Service! Pros: SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service! Cons: There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch!

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Reply from SiteMinder 2025.07.06

Hi Julian, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a consistently positive experience with our support team — your satisfaction means a lot to us, and we'll be sure to share your kind words to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Barbara T. 2025.06.27

     

Best Channel Manager Overall: Consistently excellent, particularly with chat agents such as [sensitive content hidden]. Always responsive and capable of addressing any inquiries I have or providing assistance with the challenges I encounter. Pros: * Easy to use * I love the insights tab because it offers us a wealth of information * The 24/7 live chat feature facilitates prompt access to answers. Cons: The updated version. I still favor the previous Siteminder version. There is nothing else significant aside from the above mentioned

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Reply from SiteMinder 2025.07.06

Hi Barbara, Thank you for sharing your feedback! We’re glad to know you’re enjoying the ease of use, the value from the Insights tab, and the convenience of our 24/7 live chat. We also appreciate your input on the updated version and will make sure your thoughts are shared with the team. It's wonderful to hear Alyssa has been consistently helpful – we’ll be sure to pass along your kind words to her. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

ines T. 2025.06.25

     

Good service Overall: Good Pros: Fast replies and attentive support. Nice support.. Cons: Sometimes not personalized replied and sometimes it takes some time to reply.

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Reply from SiteMinder 2025.07.06

Hi Ines, Thank you for your feedback! We’re glad to hear you’ve found our support team responsive and attentive. We do apologise if some replies felt less personalised or delayed — we’ll continue working on improving our response experience to make sure it’s both timely and tailored to your needs. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Mina T. 2025.06.25

     

Excellent Service Pros: Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance. Cons: Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions.

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Reply from SiteMinder 2025.07.06

Hi Mina, Thank you for your feedback and for recognising Damini’s support — we’ll be sure to pass that along! We truly appreciate your feedback regarding live chat wait times and will share this with the team as we continuously work to improve response speed and overall experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Paresha P. 2025.06.23

     

excellent service. Overall: my experience was relay good. [sensitive content hidden] was amazing with knowledge and with my queries she did short out one by one. [sensitive content hidden] very calm and softly spoken and also make you understand how SiteMinder works. Pros: Quick reply with my queries. very knowledgeable customer service. very easy to use. user friendly. And support ant time. Cons: Mapping issue and rate code difficult to understand some time. also you can not discount entry level room if you need to discount.

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Reply from SiteMinder 2025.07.06

Hi Paresha, Thank you for sharing your experience and for highlighting Priya’s exceptional support — we’re thrilled to hear she was able to guide you through your queries with such clarity and care. We also appreciate your feedback on the mapping and rate code complexities, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Betsabe R. 2025.06.20

     

Excelente atención Overall: Abigail fue concisa y rápida en atender el problema que tenía y lo resolvió en poco tiempo lo que me permite seguir con mis pendientes. Pros: Que es fácil de usar la herramienta, es muy intuitiva, tiene una cartera muy amplia de agencias con las que se puede colaborar. Cons: Que no siempre hay agentes que no sean virtuales disponibles y a veces el agente virtual no entiende lo que se necesita.

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Reply from SiteMinder 2025.07.06

Hola Betsabe, Gracias por tus comentarios y por reconocer el soporte rápido y eficaz de Abigail: nos alegra que haya podido ayudarte a solucionar el problema rápidamente. Agradecemos tu observación sobre la experiencia con los agentes de soporte y entendemos lo importante que es el soporte humano oportuno; tus comentarios han sido registrados y serán compartidos con el equipo. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane D.

Lina M. 2025.06.20

     

Excelente.. Overall: Hasta el momento excelente, sin contratiempos en la solución de problemas........................... Pros: Solucion rapida por parte de Soporte, rapidez en la integracion de reservas con mi PMS. Cons: En muy pocas ocasiones ha habido demora en la respuesta por parte de soporte tecnico.

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Reply from SiteMinder 2025.07.06

Hola Lina, Gracias por tus comentarios. Nos complace saber que la integración con tu PMS y el soporte han funcionado bien para ti. Agradecemos tu paciencia y comprensión en las pocas ocasiones en las que hubo algún retraso, y siempre estamos trabajando para mejorar nuestros tiempos de respuesta y asegurar que recibas la ayuda que necesitas rápidamente. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane D.

Payhton W. 2025.06.19

     

Makes life much easier when dealing with OTA's Pros: The quick responses in the chat from the SiteMinder team. Friendliness of support staff. Ease of stop sells for multiple channels. Cons: There needs to be a log on the user side to see when changes have been made, i.e., when stop sells are activated for room types and by who, who created room types, when inventory updates were last received

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Reply from SiteMinder 2025.07.06

Hi Payhton, Thank you for your feedback. We're pleased to hear you’ve had a positive experience with our support team and find the platform easy to use, especially when managing stop sells across multiple channels. Your suggestion regarding a user-facing log for tracking changes is a great one and has been noted for consideration in future improvements. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Khuong V. 2025.06.19

     

E-Commerce Manager Overall: SiteMinder has been a useful tool for managing our online distribution. While it covers the essential features well, there are areas that could benefit from improvement, such as more advanced reporting and a more intuitive user interface Pros: The best part of SiteMinder is its seamless channel management. It helped us avoid overbookings and saved a lot of manual work. Cons: Sometimes the system can be a bit slow when syncing with certain OTAs, which causes slight delays...

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Reply from SiteMinder 2025.07.06

Hi Khuong, Thank you for sharing your experience. We're glad to hear the Channel Manager has helped streamline your operations and reduce overbookings. We’ve noted your feedback on advance reporting, OTA syncing and interface improvements — it's incredibly helpful as we continue to enhance the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Sophia O. 2025.06.18

     

SiteMinder Review Overall: It's been mixed but as long as the issues between the CM and the channels, and the permission granting are better supported, we would be completely satisfied Pros: There's 24/7 human assistance, and the agents are very pleasant. And they help as much as they can. The website is very intuitive. Cons: We dont get assistance regarding issues that need contact between Siteminder and the channels, like a connectivity issue we've been experiencing with Expedia.

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Reply from SiteMinder 2025.07.06

Hi Sophia Thank you for sharing your feedback. We’re really glad to hear you’ve had positive experiences with our 24/7 support team and find the platform intuitive. We completely understand how frustrating connectivity issues can be. Please know we’re here to support you through these cases, and we’ll make sure your concerns are noted. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Pratik V. 2025.06.17

     

Great channel manager. Pros: Getting used to using site platform. Mapping rates and channels is easy enough and when needed support staff is super friendly. Cons: Need to add a way to display stay restriction in place on distribution grid without having to search for them. Adding a small icon may help.

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Reply from SiteMinder 2025.07.06

Hi Pratik, Thank you for your feedback and for highlighting the ease of use and the support you've received—it's great to know you're finding the platform manageable as you settle in. Your suggestion regarding stay restriction visibility on the distribution grid is appreciated and will be passed along to our product team for consideration. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Sawat B. 2025.06.14

     

Yhe best channel manager Overall: This is the best channel manager I’ve ever used. Its strongest points are its user-friendly interface, ease of managing channels, and reliability. Pros: The system delivers stable and fast performance, making daily operations smooth and efficient. Its user-friendly interface allows for easy navigation, and managing channels is straightforward, even for new users Cons: The AI support was not very responsive and did not provide direct or helpful answers to the issue. other is good.

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Reply from SiteMinder 2025.07.06

Hi Sawat, Thank you for sharing your experience. We're delighted to hear that the system’s performance and ease of use have made a positive impact on your daily operations. Your feedback on the live chat support has been noted—we're always looking to improve every part of our service. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

Madison S. 2025.06.13

     

Excellent Service Overall: I sincerely thank you for the exceptional assistance provide. Your team was not only knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. From the moment I reached out, the response was prompt and the guidance I received was clear and effective. It's reassuring to know that we can rely on such a responsive and professional team when we need help. Additionally, I want to express my appreciation for the SiteMinder platform itself. It continues to be a reliable and user-friendly solution that supports our daily operations seamlessly. Thank you once again for your excellent service. Pros: knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. The response was prompt and the guidance I received was clear and effective. Cons: Sometimes the channel name on a booking gets changed when the reservation is interfaced to Opera. This causes confusion for the front office team, as the original source of the booking becomes unclear such as Trip.com changed to TIP. Ensuring that the correct channel name remains consistent during the interface process would improve accuracy and operational efficiency.

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Mohamed A. 2025.06.13

     

Assistant Director Of Sales & Rev Overall: Superb . Pros: Very user-friendly and easy to use, agent is always availale, respond is very quick . Cons: sometimes disconnects .

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Reply from SiteMinder 2025.06.26

Hi Mohamed, Thank you for your feedback! We're glad to hear you find the platform user-friendly and that our team has been quick to assist when needed. We’ve taken note of the occasional disconnection issue — if it continues, please don’t hesitate to reach out to our 24/7 live chat support so we can look into it for you. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

Panadda P. 2025.06.11

     

Powerful Channel Manager That Streamlines Daily Operations Overall: SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. Pros: I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. Cons: the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff.

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Jordi M. 2025.06.09

     

opinión del primer mes Pros: Los informes, el poder revisar el funcionamiento de otros establecimientos de la misma zona que la mia. Cons: Algunas funciones que obtengo con otros channel manager no están disponibles aquí, cómo que no sincroniza las reservas viejas.

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Reply from SiteMinder 2025.06.15

Hola Jordi, ¡Gracias por compartir tus comentarios! Nos alegra saber que estás disfrutando de las funciones de informes y las capacidades del sistema. Con respecto a la sincronización de reservas anteriores y cualquier otra función que pueda faltar, ten en cuenta que disponemos de chat en directo 24/7 en español, y nuestro equipo de soporte está preparado para ayudarte. No dudes en contactar con nosotros si continúas experimentando problemas con la sincronización de canales. Un cordial saludo, Zidane

Phanitphat W. 2025.06.08

     

SUPPORT IS THE BEST EVER Overall: We love the flash response from them. That’s a key strength when doing business with any partner. Quick and efficient communication helps us solve problems faster and gives us confidence in the service. Their responsiveness truly sets them apart. Keep it up! Pros: SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence. Cons: While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios.

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Sam D. 2025.06.07

     

Great expererience Overall: Easy to use and meets all expectations. Onboarding was good with knowlegable resources. Siteminder went the extra mile to assist us with onboarding with a distribution partner. Every time i have interacted with the support team it has been a pleasure. Pros: Since the time we were 'live' I have found the platform very easy to use, I like the UI it is self explanatory and the sync to partners is nice and quick. Cons: Haven't found any cons with the platform, granted we are fairly new to Siteminder but so far everything has been great :)

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Reply from SiteMinder 2025.06.15

Hi Sam, Thank you so much for your lovely feedback! We're thrilled to hear that your experience with SiteMinder has been smooth so far and that the platform is meeting your expectations. It's great to know our team was able to support you during onboarding and with your distribution partner setup. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane