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**Comprehensive Airline Review: Pros and Cons**
Traveling by air is often a crucial part of modern life, whether for business, leisure, or family visits. The airline industry has evolved significantly over the years, offering a range of services that vary widely across different carriers. Here's an in-depth review highlighting some of the common advantages and disadvantages experienced when flying with a typical airline.
**Pros:**
1. **Convenient Connectivity and Extensive Network**
Most airlines offer extensive route networks that connect major cities and remote destinations alike. This widespread connectivity allows travelers to reach their destinations efficiently, often with multiple options for layovers and direct flights, making travel planning more flexible.
2. **Comfort and Cabin Amenities**
Depending on the class of service, airlines often provide comfortable seating, in-flight entertainment, Wi-Fi connectivity, and complimentary refreshments. Premium cabins, in particular, offer luxurious amenities such as lie-flat seats, gourmet meals, and enhanced privacy, elevating the overall travel experience.
3. **Safety Standards**
Airlines generally adhere to strict international safety regulations, with rigorous maintenance routines and highly trained crew members. The aviation industry maintains an impressive safety record, giving passengers peace of mind during their journeys.
4. **Frequent Flyer Programs and Loyalty Benefits**
Many airlines offer loyalty programs that reward repeat customers with points, upgrades, priority boarding, and access to exclusive lounges. These incentives can significantly enhance the travel experience for frequent flyers, providing additional comfort and convenience.
5. **Customer Service and Assistance**
Reputable airlines prioritize customer service, providing assistance during delays, cancellations, or other unforeseen issues. Ground staff and cabin crew are often trained to handle diverse situations professionally, aiming to ensure passenger satisfaction.
**Cons:**
1. **Pricing Variability and Hidden Costs**
Airfares can fluctuate dramatically based on demand, seasonality, and booking timing. Additionally, many airlines charge extra fees for checked baggage, seat selection, in-flight meals, and other services, which can inflate the overall cost of travel.
2. **Crowded Cabin Conditions**
Economy class sections can be cramped, especially on long-haul flights. Limited legroom, narrow seats, and crowded aisles can make comfort a challenge, impacting sleep and overall enjoyment during the flight.
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1. On-time departure was 10 minutes ahead of schedule, which was a pleasant surprise.
2. The check-in process was smooth and efficient, with minimal wait times.
3. The airline's website and mobile app were user-friendly, making it easy to book and manage my flight.
4. The airport lounge was clean and well-maintained, offering a comfortable space to relax before my flight.
5. The airline staff were friendly and welcoming, offering a warm greeting as I boarded the plane.
6. The seats were comfortable, with adequate legroom and adjustable headrests.
7. The in-flight entertainment system offered a wide selection of movies and TV shows, which kept me entertained during the flight.
8. The food and beverage service was satisfactory, although the options were a bit limited.
9. The flight attendants were attentive and prompt, refilling my drink and offering snacks as needed.
10. The plane was clean and well-maintained, with no signs of wear and tear.
11. The airline's baggage handling was efficient, with my luggage arriving promptly at my destination.
12. The airline offered a reasonable baggage allowance, which was a plus for travelers with multiple bags.
13. The airline's customer service was helpful and responsive, addressing my concerns in a timely manner.
14. The flight was relatively smooth, with minimal turbulence and no significant delays.
15. The airline offered a generous amount of in-flight amenities, including pillows, blankets, and eye masks.
16. The airline's loyalty program was straightforward and easy to understand, offering clear rewards and benefits.
17. The airline's safety record was reassuring, with a strong emphasis on passenger safety.
18. The airline's crew were knowledgeable and friendly, providing helpful tips and recommendations during the flight.
19. The airline's terminals were well-designed and easy to navigate, making it simple to find my gate and board the plane.
20. Overall, my experience with the airline was positive, with minimal complaints and plenty of positive surprises.
No accountability on damaged baggage
Upon arrival, the checked in baggage had the number lock cracked/missing making the entire contents accessible to any one to steal. Reporting to baggage damage of Singapore airlines was met with a standard reply with them not taking any accountability. Their claim on a great way to fly is closing on becoming another budget carrier and cutting corners.
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OK ... but not great
My wife and I flew to New Zealand via Singapore Airlines in November. On the outbound leg from Heathrow, we were unable to complete online check-in for my wife for some reason, so had to find someone at the airport. We reckon (but can’t be sure) that it might be down to some part of the process dropping my wife’s middle name. We are aware of guidance saying that details must be exactly as on the passport so had given the travel agent the full details and some documentation reflects this but the documentation from Singapore Airlines doesn’t. It caused some inconvenience at Heathrow but was sorted. On the way back, they excelled themselves, not. I completed online check in, ticking boxes for “all passengers” and “all flights” on the booking. We had our separate email addresses against our own detail so expected to get two boarding passes each, specific to ourselves, as one from AKL to SIN and one from SIN to LHR. Instead we both received the same email, containing the same two boarding passes - one for me from AKL to SIN and the other for my wife from AKL to SIN. This seems such a basic system error that I am astounded. When I spoke to Singapore Airlines help desk they said we should just speak to their staff when we arrived in Singapore and they would issue the relevant boarding passes for the SIN to LHR leg. Not good enough in my opinion. The good news is that we turned up at Auckland Airport early and related our tale to the lady at the Singapore Airlines check in desk. She printed our four boarding passes within a couple of minutes. But a very basic software error had caused 24 hours unnecessary stress. The flight itself was OK. We had booked extra legroom seats (I'm 1.94m tall) which was well worth it. The cabin staff were good but we both found the food somewhat underwhelming.
Sadly deteriorated over the years
I found the seats hard small with cramped knees hitting the seat in front and uncomfortable arm rests. Herding too many people into an area and passages too small. I mean for a long haul flight and an airline that used to have a luxurious reputation what has happened? Sure the staff looked beautiful but you could tell they are under more stress to perform and this came across as professionally curt. I don’t know how those poor few staff attend to a huge packed aircraft and stay standing and occasionally superficially smiling? The food was pretty poor bits of pizza at midnight which we don’t eat and no alternatives. Small paper cups of soft drink which they quickly ran out of and you don’t even get the whole small can. Breakfast was semi ok but again not enough choice youghurt was sugary which with the amount of diabetes around these days a plain version would have been better. I didn’t get offered coffee couldn’t get the attention of any flight attendant. Not enough water. Our first leg from siem reap to Singapore was delayed due to awaiting a part for the aircraft and I heard this is not unusual for Singapore airlines these days. Some distressed passengers missed their connecting flights. One good thing they got us to our destination alive.
You can't trust their pricing -- raised a promised (and confirmed) rate and then said it was their "right."
I received an offer from Singapore Airlines the day before I was due to fly from FRA to JFK, upgrading me to Business from $808. I agreed immediately and wrote back accepting the price. Then I was told to call the airline, which I did immediately but they would only speak to me if I was First Class. So I sent another note of confirmation after I couldn't get through. When I showed up at the gate, after confirming twice, they raised the rate to more than 1000 EUR. I was shocked -- don't they keep their word? -- but gave them my card figuring out all would be fixed when I brought this to their attention. To my amazement, they would not although the admitted I had confirmed. They were so nice to me on the plane but if you can't trust them not to raise your price at the last minute by almost $500, how can you believe them?
Worst customer service amongst any airline - never using Singapore Airlines again
If I could give Singapore 0 I would. Their food, service and flight was all well and dandy but the moment you have an issue with refunds, they will do loops to not pay you back. You spend hours on the phone and via e-mail hearing promised of an 8 week turnaround only till deal with 4 months of no refund when they already approved the money being refunded. Their service staff have the worst record keeping and couldn't care less about your issue. I have gone as far as lodging a formal complaint after they refunded the money to an incorrect bank account twice even though we filled several forms confirming ours!
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Standards have gone down
I agree with other economy travellers re the decline in SQ flight comfort, food and service. Cramped seating with knees knocking on front seat. I am not even an exceptionally tall nor bigmade person. For the first time on an SQ flight I was told that Singapore sling is no longer served in Economy. I had this every flight including in April and May 2025. Dessert is always icecream and this time it was served with main meal and was on top of the hot food! No tea/ coffee was served with snack after main meal. Bathroom is so small that a big made person will hardly fit in! I will be checking out other options for my next flight.
Great Experience
First time flying with Singapore Airlines and can't rate them highly enough. Service was excellent from start to finish. All the crews were so friendly, attentive and extremely professional as well as very engaging. All flights arrived on time or early and everything was seamless. Will certainly be using Singapore Airlines again.
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エコノミー満席のSIN→JNB深夜便
シンガポール発の深夜便です。 チャンギ空港の搭乗待合室では、日本人ツアー客も見かけ日本語も耳に入ったのですが、全員が経由地のヨハネスブルグで降機して行きました。 実際に搭乗してみるとエコノミー席はほぼ満席でしたが、たまたま隣席の2人が体調不良らしく出発前に降機し、隣席が空席と自分には喜ばしい機内となりました。その所為もあったのか、結局出発が1時間以上遅延し、ヨハネスブルグ到着も遅延となりました。 機内サービスはフルサービスキャリアとあって期待していたのですが、特質するものは無く、シンガポール時間の午前4時台にがっつり機内食がサービスされたのは困りました。多分、ディナーのつもりなのでしょう。 ほぼ最後尾に近い席に座ったいた為、後部ギャレーのスナック類や飲物が自由に頂けるのは有難いサービスでした。 猶、ヨハネスブルグ到着時にケープタウンまで向かう乗客は機内待機となっており、良く云えばラクでした。
HORRIBLE & DISAPPOINTING EXPERIENCE WITH SQ
HORRIBLE & DISAPPOINTING EXPERIENCE WITH SQ I booked a single ticket to Tokyo (Haneida airport on 5 November 2025, the flight number was SQ 5908. My return flight was on 8 November 2025, and the flight number was SQ 5907. I AM VERY VERY VERY SURE when I booked the flight(s) that I had booked them on the SQ website and I had selected SQ flights. On 5 November 2025 when I arrived at T2 of Changi airport, the Departure Board pointed me to go to Lane 8. I went to Lane 8 and was told that SQ was taking travelers checking in at another Lane, so I had to lug my luggage to the "other lane". When I arrived at the second lane, the indian girl (wearing an SQ uniform) there was very rude and she told me to go to another lane,"the Third Lane". So basically I was being thrown around, without being told that SQ had happily assigned all of us unsuspecting SQ passengers onto their partner airline ANA. Luckily I arrived at the "third Lane" and that was when it dawned on me that SQ had happily (and sneakily) just "discharged me and others"to take an ANA airlines flight!!!! Yes yes I know that SQ and ANA are Star Alliance partners. But couldn't they(SQ) at least have called us or emailed us before the trip to say so? If we had been forewarned, hey I could have taken a crash course in speaking Japanese. I find this kind of treatment by SQ really low and base and uncalled for!!! Did they think that if they had informed us, then some of us would have cancelled our flights? I could easily have booked on UA. On the flight to Tokyo and back, both with ANA, sorry to say the airhostesses couldn't speak good English,not even basic English. THey kept talking to me in Japaneses. I am CHinese and I dont speak Japanese. I told my husband and my sister-in-law about this horrible experience They said "Hahahaha you paid SQ price for another airline's service" Yes how true!!!! I am aghast with SQ and how they treat customers like that. I have since written into their customer service platform only to be told that they have every right to decide for us., THe guy who replied to my email even challenged me to produce my e-ticket. LOOKS LIKE SQ AND EMPLOYEES LIKE HIM DOUBT MY CREDIBILITY!!! I AM WRITING THIS REVIEW TO WARN YOU FOLKS OUT THERE!!! WHAT YOU SIGN UP FOR AND WHAT YOU PAY FOR, MIGHT NOT BE WHAT YOU GET ON THE DAY OF TRAVEL!!! LOL So with that, SQ has successfully gotten rid of a die hard fan like me...My family and my husband could never understand why I always insisted on flying SQ to places like SEA and the US. Thank you SQ for treating your loyal customers like junk!!!!
Singapore airlines is overrated
Everytime I’ve been on Singapore airlines there has always been a delay, one time we even had a connecting flight we missed due to wheel issues. For a well respected and reputable airline, there should not be this many issues like wifi never working as well and it is an overrated airline just save your money.
Jeder Zeit wieder
Eine sehr angenehme Fluggesellschaft. Bereits das Einchecken in Frankfurt war sehr schnell und problemlos. In der Lufthansa Lounge fanden wir sofort einen freien Platz. Einchecken erfolgte pünktlich uns schnell, der Service an Board lies für uns nicht zu wünschen übrig. Personal, Essen, Komfort alles ausgezeichnet. Die Filmauswahl in deutsch könnte etwas besser sein. Ankunft pünktlich, auschecken schnell und problemlos.
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Singapore airlines
Can’t moan at all The flight was long but doable The staff were so professional and so beautiful, nothing was a problem The flight it self was smooth and all luggage was dealt by them only touched my bag twice once when I left my home then at my resort the service is out of this world As for Singapore airport You could spend your whole holiday here the airport is incredible so much to see and do butterfly gardens in an airport Shopping is wow could spend a fortune Best airport I’ve ever been
Seat selection
Singapore Airline, where I was being tricked in buying a seats which cost me $60 each( total $120) . During the time of selecting seats while booking , I clearly selected the window seats but during the flight I was given a corner seats. I have completely no idea for what I have made extra payment for. I have always traveled with this airline and this was the first time I bought the seat hoping I would have a different experience. But unfortunately nothing changed . Hence my loyalty with Singapore airlines ends.
Superb. Experience
I flew from Brisbanexto Mumbai via Singapore on 24th Nov. Had to take 2 flights. After checking in Brisbane proceeded to lounge. It is nor.al nothing extraordinary. Menu selection limited in lounge also they had water problems and most bathroom facilities were not functioning in Brisbane lounge. The Business Class in both the flights was excellent with pleasing decor and very comfortable and modern seats. The food menu was excellent with blend of various cuisines. The drinks selection was also very good. I found the Business Class cabin was far ahead in terms of decor and comfort than other airlines in which I have flown. The icing on cake was the very courteous cabin crew in Business class who attended to every request promptly with a smile. They were very warm and friendly in their approach and made me fell very elevated and comfortable in both flights. What impressed me most is their innovative idea of giving a small gift with a card signed by entire Business class cabin crew welcoming me and Thanking me for flying Singapore Airlines. All in all it was an Heavenly experience in both flights. The Singapore Airlines Business lounge in Changi in also superb offering wide variety of food and drinks and other comforts like showers.
Not as good as they claim to be
I’ve enjoyed travelling with Singapore Airlines many times before in both Business and Premium Economy. This was part of multiple flights from Melbourne to London, Europe and then from Paris to Melbourne with a four day Singapore stopover. Flights were fine, staff efficient and food on the better side of good. However, in Premium Economy all cold drinks were served in plastic cups. Even worse that our luggage was still in Paris when we arrived in Singapore. We could see our AirTags showing the luggage location. SA took 50 hours to deliver our luggage and offered no apology.
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