ShuttersUp

www.shuttersup.co.uk

ShuttersUp Reviews

Excellent rating
5.0
1801 reviews Verified
ShuttersUp
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Reviews ( 1568 ) 5.0

Georgia Sofia
Georgia Sofia
2024.06.04
Had a great experience with Shutters up. From the first visit for consultation/measurements to having our shutters fitted yesterday, we were kept up to date with everything and everyone was super friendly, fast at responding to any questions. We had Harvey fit our shutters and he did such an excellent job, especially since we have slightly wonky windowsills in one of our rooms! He was very tidy also. Thank you very much. Would 100% recommend Shutters Up.
Reply from ShuttersUp 2024.06.11
Hi Georgia, Thank you for choosing ShuttersUp to install your shutters! We are delighted to hear that you felt well-informed throughout the process and that our team was friendly and responsive. It’s great to know that Harvey did an excellent job, even with the challenge of slightly wonky windowsills, and kept everything tidy. I'll be sure to pass this on to him! Your 100% recommendation means a lot to us. If there is anything we can help with in the future, please be sure to let us know. - Chloe, ShuttersUp
Sam Sheterline
Sam Sheterline
2024.05.21
From our 1st consultation to our fitting and aftercare service, the Shutters Up team have been brilliant - professional, knowledgable and friendly. We're delighted with our shutters and also the experience of working with Shutters Up
Reply from ShuttersUp 2024.05.23
Hi Sam, Thank you for choosing ShuttersUp to install your shutters! Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience from your first consultation through to the fitting and aftercare service. Our team prides itself on being professional, knowledgeable, and friendly, so it’s fantastic to know we met your expectations. We’re thrilled that you’re happy with your shutters and enjoyed working with us. If there is anything we can help with in the future, please be sure to let us know. - Chloe, ShuttersUp
Nicola May
2024.05.18 2024.05.18 | United Kingdom
AVOID Why can't you give zero stars!!!!? 7 months ago took my money (in full as was given a discount this way) to be promised them installed in 3 months. 7 months on excuses after excuses.... then promised a refund.... premise after promise. Still no shutters. Still no refund
Anna-Lisa Perrett
Anna-Lisa Perrett
2024.05.13
Terrible customer service. Gave up trying to arrange for someone to come and quote.
Reply from ShuttersUp 2024.05.14
Hi Anna-Lisa, Thank you so much for taking the time to write us a review. We pride ourselves for delivering a customer services that provides a efficient and helpful experience throughout. On behalf of ShuttersUp we are very sorry to hear that we haven't responded in our usual timely manner. We will always share and discuss feedback with the team in order to learn and improve, and your review will help us to do this. If you would like to give us another chance, we will endeavour to show you our commitment to a service centred around our customers, otherwise we wish you the very best of your pursuit of beautiful shutters. Kindest regards, Chloe, ShuttersUp
Rose Downes
Rose Downes
2024.05.04
So pleased with everything. The fitters did a first class job yesterday. So quick and efficient and very courteous. Shutters Up have completed two separate projects for us and we will be using them again. Pricing is competitive and the quality of the product is tip top. The icing on the cake is the level of service.
Reply from ShuttersUp 2024.05.09
Hi Rose, Thank you for choosing ShuttersUp to install your shutters! We're thrilled to hear that you're so pleased with everything, from the efficiency and courtesy of our fitters to the competitive pricing and top-notch quality of our product. We're delighted that you've chosen ShuttersUp for two separate projects and that you plan to use our services again in the future. If there is anything we can help with in the future, please be sure to let us know. - Chloe, ShuttersUp
C Yoe
C Yoe
2024.04.16
We ordered 3 sets of shutters back in December 2023, a set for our front room bay window, a set for another front room, and a set for our two Velux skylights. The salesman Dan was very friendly, and explained everything about the materials, and the different styles and options. We chose hardwood shutters, as we didn't like MDF offered by other suppliers. The shutters were installed on 9 April 2024 by Jake, who did an excellent job. We asked for a bird friendly fitter, as one of the rooms was home to our flock of cockatiels and budgies, and Jake certainly took it all in his stride. The end result was very impressive, and we are extremely pleased with the whole project from start to finish. Thanks to all the staff at ShuttersUp who made this such a pleasant experience.
Reply from ShuttersUp 2024.04.22
Hi Mr Yoe, Thank you so much for taking the time to write and post such a lovely review for us. We are delighted to hear how happy you are with the shutters we have installed for you and the service we provided throughout. We have passed on your feedback to our lovely team with plenty of praise for living our shared values and for the care they have shown you. Please do not hesitate to contact us in the future if there is anything we can do for you, we will be delighted to help. Best of wishes, Ashley - ShuttersUp
sarah davidson
sarah davidson
2024.03.05
Fantastic! Excellent customer service throughout from placing my order to the finished product being installed. The Shutters are excellent and of a high quality. The installation process was treated with this same quality finish. They look amazing, thank you ShuttersUp
Reply from ShuttersUp 2024.03.21
Hi Sarah, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had a fantastic journey with ShuttersUp, from placing your order all the way through to the final installation. Providing excellent customer service and delivering high-quality products is what we strive for every day, so it's incredibly rewarding to hear that we hit the mark. We're delighted that you're loving your new shutters and that they've added that extra touch of elegance to your space. Your satisfaction is our top priority, and we're honored to have been a part of enhancing your home. If you ever need anything else or have any questions in the future, don't hesitate to reach out. We're always here to help! Warm regards, Kadie ShuttersUp Team
katie hunter
katie hunter
2024.03.05
I would happily give them 6 stars, they are the most professional and knowledgeable company. I met 4 different people who came to my house throughout the whole process, explaining, measuring and fitting, and the experience was faultless in every encounter. All were beyond reproach, it was the most painless experience of having work done, their manners, knowledge of the product, the quality of the product and of the work. I could not recommend them more highly. Also the office and admin staff were more than 100% helpful and nothing was too much trouble for them.
Reply from ShuttersUp 2024.03.21
Dear Katie, Thank you so much for your incredibly kind words and glowing review! We're absolutely thrilled to hear that you had such a positive experience with our team. Our goal at ShuttersUp is always to provide the highest level of professionalism and expertise, so it's fantastic to know that you found our team to be knowledgeable and courteous throughout the entire process. We take great pride in ensuring that each step of your journey, from the initial explanation to the final fitting, is nothing short of exceptional. It's wonderful to hear that our office and admin staff also made a positive impression on you. We believe in going above and beyond for our customers, and it's incredibly rewarding to know that our efforts were appreciated. Thank you once again for your kind words and for recommending us so highly. It was truly a pleasure serving you, and we look forward to any future opportunities to assist you. Warm regards, Kadie ShuttersUp Team
Emily Dawson
Emily Dawson
2024.03.02
Fantastic shutters! They have really transformed my apartment and Jake was a superb technician, very detail-oriented and fitted them to perfection! Cant wait to get my matching terrace door shutters now in pure white so the set is complete. Highly recommend Shutters Up for their excellent service and quality fittings!
Reply from ShuttersUp 2024.03.21
Hi Emily, Thank you so much for your glowing review! We're thrilled to hear that your experience with ShuttersUp has been nothing short of fantastic. Jake takes great pride in his work, and we're delighted that his attention to detail has left you with perfectly fitted shutters. It's wonderful to know that they've transformed your apartment so beautifully! Matching terrace door shutters in pure white sound like they'll be the perfect finishing touch. We can't wait to assist you with completing your set! Your recommendation means the world to us, and we truly appreciate your kind words about our service and fittings. If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help! Warm regards, Kadie ShuttersUp Team
Jenny Hartman
Jenny Hartman
2024.02.27
Very pleased with the whole process from start to finish. Survey excellent and all options advised. Kept updated throughout and delivery and installation carried out on time and very professional. Would highly recommnend
Reply from ShuttersUp 2024.03.21
Hey Jenny, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us from start to finish. Providing excellent service and guidance throughout the process is what we strive for, and we're delighted to hear that our surveyors and team kept you informed every step of the way. Ensuring timely delivery and professional installation is crucial to us, so we're pleased to know that you found our services up to your expectations. Your recommendation means a lot to us! If you ever need anything else or have friends or family in need of shutter solutions, don't hesitate to reach out or refer them our way. Warm regards, Kadie ShuttersUp Team
Danny Tickner
Danny Tickner
2024.01.30
Superb service from enquiry to installation. 10/10
Reply from ShuttersUp 2024.03.21
Hey Danny, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our service superb from start to finish. Delivering top-notch service and ensuring our customers' satisfaction is what drives us every day. We appreciate your perfect 10/10 rating and look forward to continuing to exceed your expectations in the future. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us! Warm regards, Kadie ShuttersUp Team
Sam McDonagh
Sam McDonagh
2024.01.19
I had three sets of shutters installed by ShuttersUp in December 2023. Overall I was incredibly impressed by the service and speed of the company (and price). They were communicative throughout the process and the installation team were brilliant. Would thoroughly recommend.
Reply from ShuttersUp 2024.03.21
Dear Sam, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you were impressed with our service, speed, and pricing when you had three sets of shutters installed by ShuttersUp in December 2023. Communication is key for us, and we're glad to hear that you found us to be communicative throughout the entire process. Our installation team works tirelessly to ensure a smooth and efficient experience for our customers, so it's wonderful to hear that they left such a positive impression on you. We truly appreciate your recommendation and trust in our services. If there's ever anything else we can assist you with, please don't hesitate to reach out. Warm regards, Kadie ShuttersUp Team
Marilyn Manderson
Marilyn Manderson
2024.01.17
Recently had shutters fitted by Shutterly Fabulous. I'm extremely happy with the outcome. The same person measured and fitted the shutters. He was very professional and left the areas very clean.
Charles Turner
Charles Turner
2024.01.04
Very good service and product
Reply from ShuttersUp 2024.03.21
Hi Charles, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service and product to be of very good quality. At ShuttersUp, we pride ourselves on delivering excellent service and top-notch products to our customers. It's fantastic to know that we hit the mark with you. If you ever need anything else or have any questions, don't hesitate to reach out. We're always here to help. Warm regards, Kadie ShuttersUp Team
M H
M H
2023.12.10
Good experience & communication from start to fitting to finish. Thank you Shutters up team we were really pleased with the process & product. Did not want shutters all through the house it solved one difiicult window to dress.
Reply from ShuttersUp 2024.03.21
Hey, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive journey from start to finish. At ShuttersUp, we pride ourselves on clear communication and ensuring our customers feel supported every step of the way. We're delighted to hear that our shutters solved the challenge of dressing a tricky window in your home. It's all about finding the perfect solution tailored to your needs and preferences. If you ever need anything else or have more windows to dress in the future, don't hesitate to reach out. We're here to help! Warm regards, Kadie ShuttersUp Team
Eileen Hassard Symes
Eileen Hassard Symes
2023.10.01
We recently had shutters installed by Shutters Up …from start to finish the staff have been friendly and professional and have a good knowledge of their products all our questions were answered …would not hesitate to recommend
Carly Moulding
Carly Moulding
2023.08.19
Used shutters up in our new house as part of a big renovation we are doing. They were really accommodating to the fact we had to sort out new windows first and would need to split the order as some would be coming sooner than others. The customer service was very good, all questions sorted promptly and they kept us updated with the wait for delivery. Installation was also faultless. Will be using them again when we get to sorting out our downstairs windows
Mauro Tocco
Mauro Tocco
2023.07.29
After enquirying from many different suppliers, I found ShuttersUp on Google at the top of my search. What caught my attention was the possibility of a finance because shutters are not a cheap option, so I decided to give it a go and I couldn't be happier. The service was brilliant from start to finish! In particular, I would like to thank Ben Murphy (Design Consultant), who visited our home and made all the magic happen creating the design and explaining all the different options, including the payment. We gave a deposit and applied for a 0% APR finance for 18 months. We also did not want screws on the floor due to the underfloor heating, and he listened to our request. I would also like to mention the surveyor Dan Chick; the Office Manager Karen Disberry; Karen McCallion who helped with the contractual agreement and have swiftly corrected once I noticed an error; the Logistics Manager Tracy Webb who arranged the installation date, and finally the fitting technician Jake, who took less than 5 hours to install the shutters all by himself. The communication was always on point with everyone in the team working at ShuttersUp Ltd. From start to finish, it took us about 4 months to have our beautiful shutters at home. I definitely recommend Shutters Up!
Michele Lockie
Michele Lockie
2023.05.19
Very happy with my shutters and service provided. From the initial contact to the finish product I can not fault this company at all. Very professional and easy to deal with. If your looking for shutters/blinds etc I'd recommend this company 100%
Len Gooblar
Len Gooblar
2023.05.10
Extremely pleased withShutters up. They were not pushy, kept to their words, always turned up on time, very polite and respectful in our house, timelines were very accurate and kept us informed, good quality, decent price, nice people to do business with and sorted out finance as well. Would certainly recommend them