Cider Clothing Reviews

Test fallito I pacchi non arrivano nei tempi stabiliti. Il corriere continua ad effettuare tentativi di consegna in una città sbagliata perché gli hanno dato un'etichetta errata. Servizio clienti inutile. Sulla qualità dei prodotti vedremo se mai arriverà questo benedetto ordine diviso in più spedizioni.

Cider is a scam and customer service is horrible This company is a scam! I ordered items for several work trips. They sent the first half of an order via usps and I had no problems receiving the item. They then shipped the other half via and SCAM delivery company called UniUni who literally takes weeks to deliver, does not answer calls or emails, nor respond to tickets. You can’t get in touch with them and they barely provide tracking updates. They give you a week timeframe and say that your package will be delivered at some point. The updates on the website don’t move past your item being stuck in some warehouse. (Check their reviews on Trustpilot if you don’t believe me) because of this, I ordered my second batch of items for a work trip and expedited them at checkout. I made it a point to ensure they were expedited as I fly out of the country for work. The next thing I know, I get an email saying they are once more sending my items using UniUni and shipping is standard. They literally changed my shipping preference without my consent. I immediately contacted cider to cancel my order or change the delivery service, and even screenshotted proof that nothing had been shipped yet and my payment was still pending. They basically stalled for 2 days until the items were sent then told me there was nothing they could do. I have been filing complaints and trying to get them to assist and they literally keep telling me I have to wait and hope the packages get here. I’m disgusted and I will not be ordering from this company again. I leave for my first work trip tomorrow now I have nothing to wear. All because they want to use an unreliable delivery company to try and cut costs.

amazing the best customers service, high quality clothes and everything is so pretty. I can recommend this website with my whole heart

Packages never arrived after over a month of waiting I’ve placed an order on November 24th and was told the delivery time would be between 15-18 business days. My order has been divided to 4 different packages and during that time only 1 arrived while the others were stuck in the same place outside of my country for 26 days and every time I contacted costumers service to ask where are my orders and why one of them arrived while the others have not even gotten on a plane, my question was avoided and I was hold told to wait until the time frame has passed. After 19 business days (29 normal days) I have contacted them saying my orders are not even on a plane yet and I need something done about it and instead of telling what is going on I was told to wait another extra week. I have waited another extra week and contacted them again saying the packages have yet to arrive once again and I want a refund. The agent finally told me the first order was shipped from a different warehouse and that they have been stuck for almost for weeks waiting for a plane and told me that the packages have gotten on a plane a few hours prior and I could either be refunded or wait for the packages once again which she said should arrive within 7-18 days. At this point I was livid and just wanted my money back and requested a refund once again and was refunded for the part the didn’t arrive and instead of giving me the order like any company would do as compensation for waiting 2 months (as it would be if I had chosen to wait for the order) they shipped the packages back to the warehouse and even deducted from the points I received for my purchase. Now while I may have understood had I just cancelled my order after a week, I have waited at that point for over a month due to their issues and not my own which should not have become my problem but somehow did and I was not compensated in any way what so ever for the mistakes that they have made with my order. Over a month of waiting and being ignored when I was wondering what had happened to the packages that have been payed for with my money (253.57$) and all I got was a partial refund and a deduction from the points I received for making the purchase.

Date of experience: 29 December, 2023