Shayde Reviews

Hi Jack, I think it’s worth noting here that you are not actually a customer of ours, you are a contractor who requested a price from our online calculator and automatically asked for a trade discount despite not offering any alternative quotes from other companies, nor have you purchased from us before in any capacity. You have since been chasing me to offer you a discount and have now emailed me to graciously offer me the opportunity to resolve the situation by offering you an acceptable trade quote and “if it leads to an order, you will remove the negative review upon completion of the job” I will not be blackmailed or held to ransom by a review from someone who has never spent a penny with us. We are fortunate to not be in the position to chase work as we work with a number of great contractors, commercial clients and domestic customers who value our expertise, products and knowledge of the external shading market. I wish you all the best with your search for an awning supplier but we are not in the market for your business, now or in the future.

Updated response to Mr Wettons reply; Email correspondence offering both rectification of the snags you were unhappy with and the offer of mediation was sent on the 27th of July. Your acknowledgment and response of the same date stated you reject the offer as I have already detailed below so I am not sure how any of that is nonsense when the correspondence is there in black and white? Thank you for the scathing review Carl, I have thought about whether or not to respond to this but I think it is only fair we establish the facts here so that any reasonable person can make their own mind up on the situation; firstly you were not home when we finished the installation; when you did contact me to say there were some snags you would like sorting I came back on the same day to rectify them. Instead, when I arrived, you decided to show me the snags and quite aggressively demand a complete refund from me; at which point I felt would be best if I left your property, to which you agreed. This was followed up by you with a threatening email stating that I had to give you your money back immediately if I wanted to avoid negative reviews and bad press. I think perhaps you were surprised when I didn't immediately roll over to your demands and decided to defend my business and myself and pointed out that it seemed you were attempting to blackmail me. In response to your demand; you were offered an appointment with a dispute resolution service in which an independent inspector who is an expert in shutters would come to your home and establish the facts and decide on the outcome of the shutters, I stated that I would abide by any decision they made as long as you did the same. We are members of the British Blind & Shutter Association, this is the correct process to go down in a situation such as this this. It was repeatedly declined by you and in your own words you stated that you didn't want them looked at, you didn't want them replaced and that everyone would be wasting their time as you would accept nothing but a full refund. You then dictated to me you would be placing a chargeback on the purchase via American Express and would not be accepting any form of dispute resolution which was offered to you in line with the Consumer Rights Act as a fair and amicable dispute resolution. It is strange that despite your insistence that the shutters were plagued with issues; you were not happy to have an independent, non-bias and experienced shutter expert look at them, we didn't have much of a chance as a small family business against a multinational credit card company who have no experience in shutters or their installation. Thank you for your attacks on my personal character and for trying to steer custom away from my business. I am not going to engage any further on them and instead will end by saying that your comments on the quality of the shutters are sadly misinformed, CostCo use the same independent factory as we do in the Far East for their shutters, so I am unsure how the quality can be any different.

Thank you Kevin, really glad you're pleased!

Thank you for your lovely review Gail, we really enjoyed installing your new shutters!

Thank you Cath! We really appreciate you taking the time to write a review :) Thank you for the coffee and cakes as well, they were lovely!

Thank you so much Cayleigh, we’re really pleased with how your shutters turned out and we’re so glad you like them! Thank you for going with us and for your lovely review!

Wow John and Matthew, thank you so much for that great review. You’ve been an absolute pleasure to work for - we’re very sad you’ve ran out of windows to put shutters on! Thank you for going with us, we really appreciate it!

Thank you Alan, your review is very much appreciated! Enjoy your new shutters!

Thank you so much Tom, hope you and Sarah enjoy your new shutters!