Verified Company
They would constantly make mistakes and then gaslight you into thinking its somehow your fault. The owners and managers talk like AI chat bots. Fake personalities, and can't take ownership of their mistakes.
Reply from Service Center Pro
2025.08.08
Hi Timmy,
You're right about one thing - no matter how much we train and try to prevent them, we do make mistakes. Lots of them in fact! However, we usually find them and fix them before they become a problem, and in the rare cases where OUR mistake becomes a problem, we always own it and fix it and do whatever it takes to make it right. That’s part of our core value of accountability.
On the other hand, we expect the same from our partner clients. A great partnership requires accountability from both sides. When scripts or instructions aren’t updated, or we’re left in the dark about changes, big mistakes can happen, and when they do we will use kind candor and hold you accountable for your part as well as ours. Not everyone appreciates that level of transparency, and some don't like being held accountable for their mistakes and would rather just blame our agents for everything regardless of who's fault it really is. That doesn't work for us.
We’re not the “over-promise, under-deliver” type of service. We're the in the top 1% of our industry because we hold ourselves and our clients to the highest possible standard. Our best clients value open communication, collaboration, and the understanding that excellence is a team effort, and that both sides will have human error, but we'll work together to fix and improve the process together. For them, we work relentlessly to deliver world-class service. For those who are impossible to please and refuse to adapt or compromise, we'll pass, thanks.
We wish you the best in finding a service that fits your preferred style.
- Chadwick
CEO, Service Center Pro
(written by a real person, not an AI bot)
You're right about one thing - no matter how much we train and try to prevent them, we do make mistakes. Lots of them in fact! However, we usually find them and fix them before they become a problem, and in the rare cases where OUR mistake becomes a problem, we always own it and fix it and do whatever it takes to make it right. That’s part of our core value of accountability.
On the other hand, we expect the same from our partner clients. A great partnership requires accountability from both sides. When scripts or instructions aren’t updated, or we’re left in the dark about changes, big mistakes can happen, and when they do we will use kind candor and hold you accountable for your part as well as ours. Not everyone appreciates that level of transparency, and some don't like being held accountable for their mistakes and would rather just blame our agents for everything regardless of who's fault it really is. That doesn't work for us.
We’re not the “over-promise, under-deliver” type of service. We're the in the top 1% of our industry because we hold ourselves and our clients to the highest possible standard. Our best clients value open communication, collaboration, and the understanding that excellence is a team effort, and that both sides will have human error, but we'll work together to fix and improve the process together. For them, we work relentlessly to deliver world-class service. For those who are impossible to please and refuse to adapt or compromise, we'll pass, thanks.
We wish you the best in finding a service that fits your preferred style.
- Chadwick
CEO, Service Center Pro
(written by a real person, not an AI bot)
