Verified Company
Purchased a cloud chair at Sam's Club. Needed more hardware to build a safe chair was able to get it through this service company. My $500 purchase was saved. Thank you!
My wife and I have been customers of Kane’s for several years and have purchased both office and home furniture from the Port Charlotte location. After our experience, I would strongly advise others to think twice before doing business with this company.
We purchased two expensive mechanical couches over the years for our living and entertainment rooms and spent thousands of dollars. Because these were complex pieces with moving parts, we also purchased warranties to protect ourselves. That turned out to be a mistake.
Kane’s uses ServeCo to handle warranty repairs, and the process has been nothing short of unacceptable. Our first couch took more than a year to repair. Our second couch had an even more serious issue: the USB-C port caught fire while no one was even using it. Fortunately, our cleaners were home at the time, because this could have easily turned into a much worse situation.
Kane’s removed the damaged console and left the couch with exposed wood. More than five months later, it still has not been repaired, and we are still being bounced back and forth between Kane’s and ServeCo. ServeCo says to call Kane’s, and Kane’s says to call ServeCo. No accountability, no urgency, and no resolution.
For a company that presents itself as selling quality furniture, this has been a very disappointing experience. In our case, even the more expensive couches began failing within 12 to 24 months, and the warranty service has been a frustrating waste of time.
I would be very cautious about purchasing from Kane’s, especially if you expect the company to stand behind its products after the sale.
SCAM, purchased through Steinhafels. Warranty said covers broken zippers. DENIED. Warranty said covers heat marks. DENIED. Absolute scam. SAVE YOUR MONEY DO NOT BUY!
6/24(6/24/25)-SERVCO didn't respond to the complaint sent to the Better Business Bureau.
8/12-Received replacement cushions for the couch. I had to install myself. Complete scam, useless customer service. BEWARE-ASSOCIATED WITH STEINHAFELS.
9/25-Replied via email to ServCO with the requested information
2026-I know your not going to believe it but ServCo never followed up after I responded with the information they requested. Basically theft.
Reply from ServeCo
We’re very sorry to hear about your experience and understand how frustrating this situation must have been for you. Please know that we take all customer concerns seriously and strive to provide fair and transparent service under the terms of the warranty.
We’d like the opportunity to look into this matter in more detail. However, the name provided is not pulling up a service request in our system, so we’re unable to review your specific case at this time.
If you're willing to share additional information—such as your full name, service request number, or the phone number/email associated with your original claim—we would be happy to revisit the situation and ensure everything was handled appropriately.
While we regret that your experience has led to this level of dissatisfaction, we are here to help if you’d like to continue the conversation directly with our team.
We’d like the opportunity to look into this matter in more detail. However, the name provided is not pulling up a service request in our system, so we’re unable to review your specific case at this time.
If you're willing to share additional information—such as your full name, service request number, or the phone number/email associated with your original claim—we would be happy to revisit the situation and ensure everything was handled appropriately.
While we regret that your experience has led to this level of dissatisfaction, we are here to help if you’d like to continue the conversation directly with our team.
Paid close to $1K for a plan that covers everything on a Sofa & loveseat combo from Lazy-Boy for 5 years. In year 4 we had to fight tooth and nail for someone to even look at the problem, then get a message saying its not covered because of (spin the wheel of excuses). Avoid company at all costs!!!
Reply from ServeCo
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating a service request denial can feel.
We would truly like the opportunity to look into this further and assist you. However, with the limited information provided in your review, we were unable to locate a service request in our system.
Please reach out to our Resolution Department with your name, service request number, or the phone number associated with your account so we can review your situation in detail and provide accurate support. We’re here to help and would welcome the chance to address your concerns.
We would truly like the opportunity to look into this further and assist you. However, with the limited information provided in your review, we were unable to locate a service request in our system.
Please reach out to our Resolution Department with your name, service request number, or the phone number associated with your account so we can review your situation in detail and provide accurate support. We’re here to help and would welcome the chance to address your concerns.
Purchased our sofa / loveseat set from Surplus Furniture & Mattress warehouse.
Also purchased the ServeCo 5 year Pet Warranty plan .
2 years later our cat caused some damage. We made a claim on line. Provided all information requested and photos of damage . Within a short period of time we were contacted by ServeCo agent confirming an appointment time for a service technician to look at damage.
A few days after service technician took a look we received a call from store saying Serveco is replacing our furniture.
You can't expect better the that for insurance service.
Thanks ServeCo , professional staff and great service!
Reply from ServeCo
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that your claim process was smooth and that our team was able to assist you quickly and efficiently. Providing prompt, hassle-free service is exactly what we strive for, and it’s great to know we delivered when you needed us.
We truly appreciate your trust in ServeCo and are glad we could turn an unfortunate situation into a positive outcome. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you again for choosing ServeCo!
We’re thrilled to hear that your claim process was smooth and that our team was able to assist you quickly and efficiently. Providing prompt, hassle-free service is exactly what we strive for, and it’s great to know we delivered when you needed us.
We truly appreciate your trust in ServeCo and are glad we could turn an unfortunate situation into a positive outcome. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you again for choosing ServeCo!
WORTHLESS COMPANY. Waiting on a technician mid-February and it's March 3rd. Messages over and over they are working on it despite being unable to sleep on it since February 10, 2026.
UPDATE: Response from below - no action. I actually called 3 times to escalate - zero action. Sealy should terminate this contract because I will never buy a Sealy product again because the service is awful.
Reply from ServeCo
Hello,
We sincerely apologize for the delay and the frustration this has caused. We understand how difficult it is to go without proper rest, and we’re truly sorry for the inconvenience you’ve experienced while waiting for service.
Please know that we have just submitted an escalated request to the technician supervisor to prioritize your case. Our team is actively working to have a technician assigned as soon as possible, and you will be contacted shortly to schedule your appointment.
Thank you for your patience, and we appreciate you bringing this to our attention so we can address it promptly.
We sincerely apologize for the delay and the frustration this has caused. We understand how difficult it is to go without proper rest, and we’re truly sorry for the inconvenience you’ve experienced while waiting for service.
Please know that we have just submitted an escalated request to the technician supervisor to prioritize your case. Our team is actively working to have a technician assigned as soon as possible, and you will be contacted shortly to schedule your appointment.
Thank you for your patience, and we appreciate you bringing this to our attention so we can address it promptly.
At least I didn’t pay for a warranty, but I still will say company is shady! After the first company that LazyBoy sent out for a repair actually broke my couch more, i was promised a repair through this company. The technician was a no call/ no show on the day of visit. I called in and was hing up on 5 times before EMMA lied to me and said she would make sure i received an email relating to a different appointment date and time.
This company is just more customer NO SERVICE!
Reply from ServeCo
We sincerely apologize for the frustration and inconvenience you experienced during the service process. We understand how upsetting it can be when repairs do not go as smoothly as expected, and we are very sorry to hear about the difficulties you encountered while trying to reach our team.
After reviewing the service record, we do see that the repair has since been completed and the replacement mechanism was successfully installed, restoring the functionality of your couch. We are glad that the technician was ultimately able to complete the repair.
Thank you for your patience throughout this process and for allowing us the opportunity to complete the repair.
After reviewing the service record, we do see that the repair has since been completed and the replacement mechanism was successfully installed, restoring the functionality of your couch. We are glad that the technician was ultimately able to complete the repair.
Thank you for your patience throughout this process and for allowing us the opportunity to complete the repair.
Let me tell you about this no good company! They are a third party insurance company and if your belongings are lost, damaged etc during a large move m, you can count on this company to NOT reimburse you one red cent! I took several pictures of everything they asked me for and sent over a dozen emails and uploaded everything multiple times per their request only to be told they didn’t receive anything. Which is a LIE because one representative actually told me she’d seen the information come over. Then to make matters worse I paid them over $1100.00 for coverage and they literally sent ME an invoice to pay THEM $65.00 !!!! I wanted to just take a bat & hit the computer when I saw that! They expected me to pay a $35 processing fee and $15.67 for a remote that the movers lost to the bed! Take it from me, do not waste your money on third party movers insurance. Don’t waste you time packing up your house. Just take your clothes, family photos, heirlooms, and personals and leave everything behind and sell your house AS IS and buy all new appliances and furniture. I spent over $13k moving from NY to CA and I could’ve furnished my entire house for that and maybe a little bit more. Lesson learned the hard way!
Reply from ServeCo
We’re very sorry to hear about the experience you’ve described and regret the frustration this situation has caused. We understand how concerning it can be when you feel your claim and communications were not handled as expected, especially after the time and effort you spent providing the requested information.
We would appreciate the opportunity to look into this further to better understand what occurred and see if there is any way we can help review the situation. Unfortunately, the name listed with this review is not pulling up a service request in our system.
If possible, please contact ServeCo and ask to speak with the Resolution Department so we can locate your account and review your service request in more detail. We would welcome the opportunity to assist and see if there is anything further we can do to help address your concerns.
We would appreciate the opportunity to look into this further to better understand what occurred and see if there is any way we can help review the situation. Unfortunately, the name listed with this review is not pulling up a service request in our system.
If possible, please contact ServeCo and ask to speak with the Resolution Department so we can locate your account and review your service request in more detail. We would welcome the opportunity to assist and see if there is anything further we can do to help address your concerns.
WARNING ‼️ DO NOT buy their protection plans! People buy these plans because we all know life happens and this product is supposed to protect your $$$ purchase. Google does not let you post a review without at least 1 star, but if I could they would get 0 stars.
I have had an open claim with them for over 7 months because they continually drop the ball. Nobody can ever answer any questions other than the scripted answers they’ve been provided. They say they’ll call back and don’t call. Not only is it not in a timely manner, but they literally NEVER call. I’ve had replacement parts sitting in my home for the last 3 months and they can’t seem to get someone here to install them. I have spent more than 4 hours on calls with them when I look at my call log over the past 7 months trying to get my furniture fixed and the problem resolved. This company is one who happily takes your money for a service plan, but then has no intention of following through to help you when you file a claim. Save yourself the aggravation, dissatisfaction, disappointment, and literal time by saying no to their protection plans.
Reply from ServeCo
We sincerely apologize for the disappointing experience you’ve described. This is certainly not the level of service we strive to provide, and we understand how frustrating it must be to deal with ongoing delays and a lack of follow-up, especially after having an open claim for such a long period of time.
We would truly like the opportunity to look into this further and see if there is any way we can help improve your experience and move your service request toward resolution. Unfortunately, the name listed with this review is not pulling up a service request in our system.
If possible, please contact ServeCo and ask to speak with the Resolution Department so we can locate your account and assist with moving your service request along. We appreciate the opportunity to review the situation and work toward resolving this for you.
We would truly like the opportunity to look into this further and see if there is any way we can help improve your experience and move your service request toward resolution. Unfortunately, the name listed with this review is not pulling up a service request in our system.
If possible, please contact ServeCo and ask to speak with the Resolution Department so we can locate your account and assist with moving your service request along. We appreciate the opportunity to review the situation and work toward resolving this for you.
I’m extremely disappointed with ServeCo. It has been over two months just to receive a replacement remote, and I still haven’t received anything. I paid $70 for the remote and another $40 just for an administrative fee to create an invoice, which is already ridiculous.
When you spend around $4,000 on a mattress, you expect basic customer service. Instead, I’ve dealt with delays, no real updates, and no urgency to resolve the issue. At this point, it feels like they took my money and have no intention of delivering the product or refunding it.
This level of service is unacceptable. If I had known this is how ServeCo treats paying customers, I would have never purchased a mattress connected to their service. Absolutely horrible experience.
Reply from ServeCo
We sincerely apologize for the disappointing experience you’ve described. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to wait this long for a replacement remote, especially after paying the associated fees.
We would like the opportunity to look into this further and see if there is any way we can help improve your experience and move your request forward. Unfortunately, the name listed with this review is not pulling up a service request in our system.
If possible, please contact ServeCo and ask to speak with the Resolution Department so we can locate your account and assist with moving your service request along. We truly appreciate the chance to review the situation and work toward a resolution.
We would like the opportunity to look into this further and see if there is any way we can help improve your experience and move your request forward. Unfortunately, the name listed with this review is not pulling up a service request in our system.
If possible, please contact ServeCo and ask to speak with the Resolution Department so we can locate your account and assist with moving your service request along. We truly appreciate the chance to review the situation and work toward a resolution.
If I could leave zero stars, I would.
We purchased this warranty to protect my father, who has severe mobility limitations and relies on his chair every single day. He has now been without it for over a month.
The process has been beyond frustrating. I was first asked to send photos and essentially self diagnose the problem. When I could not diagnose it myself, the email was forwarded to a supervisor and then… nothing. I had to call multiple times before I finally reached a very kind representative who helped move the ticket to the right place. It should not take repeated phone calls just to get a repair request routed correctly.
After finally getting someone out to look at it, we are now being told it will take another three to four weeks for parts. On top of that, I received an email suggesting that we can either install the parts ourselves or schedule someone after they arrive.
We did not purchase a warranty so that we could troubleshoot and repair equipment on our own. We purchased it so trained professionals would handle issues quickly and properly.
This entire experience has been disorganized, delayed, and completely lacking urgency.
******UPDATE*******
Servco I’ve called and was told they cannot transfer me to Stacie! Why in the world are you telling me wrong info.
I’ve now been told 3-4 weeks is up to 14 weeks now…
For the amount of money spent this is ridiculous
The account is #697912 so you can find it. Since I can’t talk to Stacie now what??????
Reply from ServeCo
We’re very sorry to hear about the experience you and your father have had, and we sincerely apologize for the frustration and delays. We completely understand how critical it is for him to have a fully functioning chair, and we want to help.
We would love the opportunity to look into the details of the service request and assist with an accelerated resolution. However, the name associated with this review is not pulling up a service request in our system. Please feel free to contact us at 888-818-3229 and ask to speak with Stacie in the Resolution Department. She will personally work with you to ensure this matter is addressed as quickly as possible.
We appreciate your patience and the chance to regain your trust in ServeCo.
We would love the opportunity to look into the details of the service request and assist with an accelerated resolution. However, the name associated with this review is not pulling up a service request in our system. Please feel free to contact us at 888-818-3229 and ask to speak with Stacie in the Resolution Department. She will personally work with you to ensure this matter is addressed as quickly as possible.
We appreciate your patience and the chance to regain your trust in ServeCo.
Garbage...Absolute garbage...really this review should (and I will after this) to the furniture store and the couch manufacturer for even offering an extended warranty through a garbage company like this. Lesson learned...whenever considering the warranty, look up the warranty company first, and if the reputation is a scathing as Servco's, I would refuse to buy the couch or any couch from a company that would subject me to this kind of establishment. Its not like this review matters, this company clearly doesn't care and apparently, doesn't have to. GARBAGE.
I have been working with ServeCo for the past three months regarding a chaise replacement, and the experience has been extremely frustrating. I have provided all requested documentation in a timely manner, yet communication has been inconsistent and lacking transparency.
Despite multiple emails and phone calls, I continue to be given little to no information about the status of my claim, including when the replacement will occur or how much longer the process will take. I have been repeatedly redirected without clear answers.
Additionally, the professionalism of this experience has been concerning. On more than one occasion, it has seemed as though calls are being handled in an unprofessional setting, which further undermines confidence in the process.
While I understand that delays can happen, the lack of communication and clarity is unacceptable. At this point, I have lost confidence in ServeCo’s ability to handle claims effectively. I will not be purchasing third-party coverage like this again and will be sharing my experience with others.
Update…..Thank you for the respond in Google…I found out when the chaise was arriving from this post! I called your company to confirm. So you continue to not communicate with customers…truly unbelievable
Reply from ServeCo
We’re very sorry to hear about the frustration you’ve experienced throughout this process and sincerely apologize for the lack of communication and clarity.
We do see that a replacement for your chaise was authorized. The request has been processed and sent to the manufacturer to execute. We received confirmation the unit is estimated to be delivered between Mar 15th - Mar 22nd, 2026. While we understand that waiting can be frustrating, please know that your claim is moving forward, and we are committed to seeing it through to completion.
We truly appreciate your patience and feedback and apologize for the inconvenience this situation has caused. If you have any further questions, please don’t hesitate to contact ServeCo directly so we can assist you.
We do see that a replacement for your chaise was authorized. The request has been processed and sent to the manufacturer to execute. We received confirmation the unit is estimated to be delivered between Mar 15th - Mar 22nd, 2026. While we understand that waiting can be frustrating, please know that your claim is moving forward, and we are committed to seeing it through to completion.
We truly appreciate your patience and feedback and apologize for the inconvenience this situation has caused. If you have any further questions, please don’t hesitate to contact ServeCo directly so we can assist you.
I am extremely dissatisfied with the handling of my service request. I purchased a three-year warranty, which is still active, yet my claim was dismissed without any meaningful review.
No one contacted me to gather additional information. No one attempted to inspect the furniture in person. No effort was made to research the issue beyond a surface-level assessment. Instead, I received a generic message stating the damage was not covered and was redirected to a non-warranty department.
What makes this more concerning is the request for additional fees — a $35 non-refundable processing charge, $175 for an initial visit, and hourly labor — despite my extended warranty still being in effect. There was no clear explanation provided as to how the determination was made or why the active warranty does not apply.
A warranty is purchased for protection and service. In this case, neither was demonstrated. The lack of investigation, absence of direct communication, and immediate shift to out-of-pocket charges reflect poor service standards and a disregard for customer obligations under an active warranty agreement.
I expected accountability and a proper evaluation. What I received was procedural deflection.
Purchased very nice furniture from Lazy Boy and was talked into the Serveco Total Care power Plus Pet protection. Ironically it protects you from nothing. $1885 thrown away. I felt like the salesperson from LazyBoy was being honest. Clearly this was a huge mistake. Serveco’s communication has been all in email and they made me jump thru hoops to explain the damage, only to tell me sorry. The damage is scratched areas from paws and a few small punctures. I never buy protection plans. This is why. It was all too good to be true. Lesson learned.
Reply from ServeCo
We’re truly sorry to hear that you’re disappointed with your experience. We understand how frustrating it can feel to invest in a Protection Plan and not receive the outcome you were hoping for.
After carefully reviewing the photos and information provided, the service request was determined not to qualify based on the overall extent of the damage and the indication that the wear had occurred over a period of time. The plan is designed to cover sudden, single-incident damage, and when the condition reflects multiple areas and progressive wear, it falls outside of those guidelines.
We also want to clarify that your Total Care Power Plus Pet Protection Plan through La-Z-Boy includes power coverage, which remains active. That portion of your plan is still in place and will continue to provide coverage for any future qualifying power-related issues for the remainder of your term.
We genuinely regret that this experience has left you feeling this way. If you would like to discuss the determination further or review your remaining coverage, we would be happy to speak with you directly.
After carefully reviewing the photos and information provided, the service request was determined not to qualify based on the overall extent of the damage and the indication that the wear had occurred over a period of time. The plan is designed to cover sudden, single-incident damage, and when the condition reflects multiple areas and progressive wear, it falls outside of those guidelines.
We also want to clarify that your Total Care Power Plus Pet Protection Plan through La-Z-Boy includes power coverage, which remains active. That portion of your plan is still in place and will continue to provide coverage for any future qualifying power-related issues for the remainder of your term.
We genuinely regret that this experience has left you feeling this way. If you would like to discuss the determination further or review your remaining coverage, we would be happy to speak with you directly.
I don't usually write bad reviews, but this is absolutely the worst company I have ever worked with. Their communication and response time is terrible - no one gets back to you. We have been working on our warranty now for 9 months.
The electronics failed on our recliner about 1 year after we bought it due to it being improperly assembled. I set up a service request and it took several weeks to get a technician to come out and look at it. Then it takes them 13 weeks to get parts, then you need to set up a service appointment for them to install the parts (which takes over a month and several phone calls because they don't get back to you). Then you find out they sent the wrong parts and you start all over again. So frustrating!!!
I will give them 1 star because their technician was friendly (once we got him here).
Reply from ServeCo
We’re very sorry for the frustration and inconvenience you’ve experienced throughout this process. We understand how upsetting it must have been to wait for the repair and deal with multiple delays.
The good news is that the correct part has now been received, and a service order has been opened. We’ve contacted you and your appointment has been scheduled with a technician to install the part. We hope this repair will restore your recliner to full functionality and help rebuild your confidence in ServeCo.
We truly appreciate your patience, and we’re committed to making sure this final step is completed smoothly.
The good news is that the correct part has now been received, and a service order has been opened. We’ve contacted you and your appointment has been scheduled with a technician to install the part. We hope this repair will restore your recliner to full functionality and help rebuild your confidence in ServeCo.
We truly appreciate your patience, and we’re committed to making sure this final step is completed smoothly.