We could not find any record of working with you on a project or consultation. If this review was left in error, we kindly ask that you reconsider or contact us directly to clarify any concerns. We take feedback seriously and are always open to resolving genuine issues.
Everything is going good so far
I love the design and i like the designer too she is creative , she gave me what i wanted
I like it when people understand what i want and she did
People like this are rare
I guess they got a great designers
Thank you so much for the lovely compliment Jazz! Each designer brought onto our team is talented, special, and unique. We love that you are so happy with yours and look forward to seeing this project into completion.
The whole team. Just fantastic. We've gone through the full design and build experience with Secret Garden and can say that they are absolutely fantastic. From first design meeting in their office, through design revision to construction and final completion certificate they have been fantastic. Their communication has been amazingly good. The handholding when we needed it was fantastic. The construction crew and project management was brilliant.
This isn't our first large garden build or villa renovation. Secret Garden have been our best contractor by far.
I had a truly disappointing experience with this company. They were hired to handle my landscaping and pool renovation, but the results have been nothing short of frustrating. The management is unprofessional and often rude, displaying a dismissive attitude toward their clients.
Within just three months, the grout in the pool has started to deteriorate, and there’s a noticeable leak. The infinity pool feature isn’t functioning, and it’s disheartening to see that everything was in perfect order before their intervention. Additionally, the electrical work appears to be poorly executed, and the travertine tiles were installed without proper polishing or grouting, leading to a mismatched appearance.
The barbecue area is already falling apart, and the pool room is in complete disarray. Electrical issues are rampant, causing frequent tripping. It’s frustrating to pay top dollar for such subpar service, especially when they don’t fulfill their contractual obligations and respond with an unhelpful attitude. Overall, I would not recommend working with them, as they lack skilled labor and professionalism.
We thank you for your comment, please note that the work in question was out of our scope and we did our best to accommodate your concerns and assist where we could regardless. We wish you well on your future landscape endeavors.
I recently had the pleasure of working with Secret Gardens on a landscape design & build project in Palm Jumeirah, and I am beyond thrilled with the results. From start to finish, the experience was nothing short of exceptional.
The team at Secret Gardens showcased an unparalleled level of dedication and professionalism. Their expertise in landscape design and execution is truly commendable. They took the time to understand my vision and incorporated it seamlessly into the stunning design for my property.
What sets apart is their meticulous attention to detail. Every element of the project, from the selection of plants to the installation of intricate hardscaping, swimming pool, softscape was executed with precision. The result is a breathtaking outdoor space that exceeds my expectations.
Communication throughout the project was transparent and efficient. The team kept me informed at every stage, ensuring that I was comfortable and informed about the progress. The project was completed on time, showcasing their commitment to deadlines without compromising on quality.
I highly recommend Secret Gardens to anyone seeking top-notch landscape design services. Their expertise, professionalism, and the ability to transform ideas into reality make them the go-to choice for landscape projects in Palm Jumeirah.
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