Scoop Masters DFW

www.scoopmasters.com/dallas

Scoop Masters DFW Reviews

Excellent rating
4.9
143 reviews Verified
Scoop Masters DFW
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Reviews ( 143 ) 4.9

Greg Ashby
Greg Ashby
2024.05.14
I’ve been using Scoop Masters for years, and thought it was time I leave them a good review. Everyone I’ve dealt with from management to the employees who show up and provide the service has been friendly, reliable, and responsible. I would recommend Scoop Masters DFW to my family and friends.
Reply from Scoop Masters DFW 2024.05.14
Appreciate the kind words Mr. Ashby.
Shelby C. Dewlen
Shelby C. Dewlen
2024.05.03
I love scoop masters DFW! Worth every penny!! Thank you
Reply from Scoop Masters DFW 2024.05.03
It's our pleasure.
Max Bajorek
Max Bajorek
2024.03.03
These guys do a great job every week and it is extremely affordable
Reply from Scoop Masters DFW 2024.03.03
Appreciate the solid feedback. Thank you.
Leonor Tucker
Leonor Tucker
2024.03.03
Reply from Scoop Masters DFW 2024.03.03
👍
Megan Lawton
Megan Lawton
2023.12.12
Great service! My dog always looks forward to getting his treat at the end of a pickup.
Reply from Scoop Masters DFW 2023.12.12
I appreciate the feedback. Please let us know if the level of service changes.
Lisa Speicher
Lisa Speicher
2023.12.11
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I've enjoyed the weekly pet waste removal services of Scoop Masters for over a year! Tim Stone is dedicated to making sure his clients are happy with the work his technicians perform. He is kind and responsive to every inquiry. On the rare occasion something isn't right, Tim makes sure it is addressed immediately. The customer service is "top notch"! I'm looking forward to another year of a "poop free" yard!!! Thanks Tim!
Reply from Scoop Masters DFW 2021.04.03
My pleasure. :)
Jim T
Jim T
2023.12.11
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Great company and service. We have them come twice a week to keep the yard clean for our two large dogs. The employees are always friendly and do a great job.
Reply from Scoop Masters DFW 2021.02.01
I appreciate the review and I am glad to hear the techs are taking good care of y'all.
Jessie Stout
Jessie Stout
2023.12.11
Reply from Scoop Masters DFW 2023.12.11
:)
Brian P
Brian P
2023.12.11
A fantastic job each time they come. Any questions are answered courteously and promptly. Highly Recommend
Reply from Scoop Masters DFW 2023.12.11
Thank you very much sir. I appreciate the feedback.
Christina Papaila
Christina Papaila
2023.12.11
Have used them for years and highly recommend! Reliable, good work and good value. They also clean and disinfect my turf which is so nice!
Reply from Scoop Masters DFW 2023.12.11
Appreciate the positive review. Hope yall have a great December.
Karoline Novac
Karoline Novac
2023.10.11
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I've been a loyal customer for years and consistently received excellent service. When I encountered a minor issue, the owner promptly reached out, and we resolved it together. Their client portal is user-friendly, but what I appreciate most are the helpful notifications. I receive one before they start the service, and another with a photo of the closed gate once they're done. Additionally, every technician who has come to service the yard has been great—very courteous and dog-friendly. It's a great overall experience!
Reply from Scoop Masters DFW 2023.11.13
Great to hear all the techs are taking care of yall's properly. As always, if there are any issues, please let me know.
Brendan McKelvy
Brendan McKelvy
2023.09.21
They will start charging you more without notifying you first. I noticed my subscription was recently changed. I didn’t not change the subscription and scoop masters never let me know about this update. There were no emails sent out to notify the customers of upcoming changes, only changes within the invoice. There were no alerts to inform the customer of these changes. When I asked about this I was met with excuses as to why the owner couldn’t inform his customers. There was never an apology only excuses similar to the response below.
Reply from Scoop Masters DFW 2023.11.13
Howdy. All invoice emails in the month of August mentioned it. Unfortunately, I am unable to make clients read emails. I do find it funny that out of 1400 customers, you were the only one who was angry that they didnt read the emails. The 5-10 other customers that asked me about it simply said, I was right and that they didnt read them once I pointed the emails out to them. You on the other hand turned into a Karen and I don't put up with that.
Wendy Cashion
Wendy Cashion
2023.08.25
Critical
Professionalism
Quality
Responsiveness
Value
I would give 0 stars if I could. This company has repeatedly missed more than 20 poops in my backyard (which is not a big backyard at all), and despite my even going so far as to spray paint the missed poops so they would see them, I found out today when they never even bothered to show up for service, that THEY have decided that it's too hard to see poops in my backyard, so they are canceling my service. I have NEVER dealt with such an unprofessional organization. The fact that you're ONLY JOB is to see & pick up poops, and your excuse is you think it's too hard to see them, is absolutely pathetic.
Reply from Scoop Masters DFW 2023.08.25
According to you, multiple companies had had the same issue with your yard so it is not just us. The lack of grass and mostly dirt makes the piles difficult to find especially when dirt covers them up. With 5 dogs and once a week service there is over 100 piles in your yard each week, and with the poor state your yard is in, some are bound to get missed even by me. I sent several different techs to service your yard with the same results. I also didn't charge you for the last visit. I do apologize for the issue with communication. My email letting you know about the storage of service was sent to our crm software and not to you. I do take the blame for that as I should have caught that. I still wish yall the best.
Dean Allen
Dean Allen
2023.08.02
They do the doo. My dogs like the biscuits ;)
Reply from Scoop Masters DFW 2023.08.03
We doo our best. Thanks for the 5 stars.
Travel More
Travel More
2023.06.08
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Highly recommended. Christian was very helpful while signing up and explaining our options
Reply from Scoop Masters DFW 2023.06.08
Appreciate the feedback.
Mr. Texas
Mr. Texas
2023.03.11
Positive
Professionalism
Very professional and courteous staff!
Reply from Scoop Masters DFW 2023.03.11
Thank you for the review.
Cory Huffman
Cory Huffman
2022.12.02
Positive
Professionalism
Punctuality
Responsiveness
these guys are great, they come every week and pick up our two little doggies waste and they are always courteous and on time. best money we have every spent
Reply from Scoop Masters DFW 2023.02.26
I appreciate the feedback. Happy to hear it.
Doug Brown
Doug Brown
2022.10.11
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
These guys are really great and I highly recommend them to anyone needing pet waste removal in the DFW area. They are always reliable and closed our fence gates including a photo in their follow up texts. A great company with great employees.
Reply from Scoop Masters DFW 2022.10.11
I greatly appreciate the review. :)
Dawnya Torres
Dawnya Torres
2022.07.23
Critical
Professionalism
Very unprofessional! Goes back and forth instead of handling situations like a business owner! Very disrespectful! Talks down to customers! Very argumentative does not take responsibility! And He details your reviews if there not 5 stars to hide the truth about this company !!! Worst customer service!!!!!
Reply from Scoop Masters DFW 2022.10.11
Howdy. I don't recognize you as a customer either past or present. My guess is you are related to the most recent review on Yelp as she probably didnt like that i told her the world does not revolve around her. Arriving at 930 am is with normal business hours. She got mad because she said it was too early for her and wanted us to come back later in the day even though we have an optimized route and 32 other customers to service on her day. Smh. All the 5 star reviews on Google seem to say the opposite. Again, I'm sorry for the selective hearing yall have. Now I know how my wife feels when she says she just told me something 5 minutes ago. 🤣
Cayce Stone
Cayce Stone
2022.05.12
Positive
Professionalism
Quality
Scoop Masters if professional and easy to work with. They have a portal users can log into and manage their subscription and communicate with them. Our family enjoyed working with them every step of the way.
Reply from Scoop Masters DFW 2022.05.12
Appreciate the review. Hope y'all enjoy your new home.