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Reviews (135)
Brendan McKelvy
2023-09-21
They will start charging you more without notifying you first. I noticed my subscription was recently changed. I didn’t not change the subscription and scoop masters never let me know about this update. There were no emails sent out to notify the customers of upcoming changes, only changes within the invoice. There were no alerts to inform the customer of these changes. When I asked about this I was met with excuses as to why the owner couldn’t inform his customers. There was never an apology only excuses similar to the response below.
Howdy. All invoice emails in the month of August mentioned it. Unfortunately, I am unable to make clients read emails. Hopefully the service is still going well though.
Wendy Cashion
2023-08-25
Critical
Professionalism
Quality
Responsiveness
Value
I would give 0 stars if I could. This company has repeatedly missed more than 20 poops in my backyard (which is not a big backyard at all), and despite my even going so far as to spray paint the missed poops so they would see them, I found out today when they never even bothered to show up for service, that THEY have decided that it's too hard to see poops in my backyard, so they are canceling my service. I have NEVER dealt with such an unprofessional organization. The fact that you're ONLY JOB is to see & pick up poops, and your excuse is you think it's too hard to see them, is absolutely pathetic.
According to you, multiple companies had had the same issue with your yard so it is not just us. The lack of grass and mostly dirt makes the piles difficult to find especially when dirt covers them up. With 5 dogs and once a week service there is over 100 piles in your yard each week, and with the poor state your yard is in, some are bound to get missed even by me. I sent several different techs to service your yard with the same results. I also didn't charge you for the last visit. I do apologize for the issue with communication. My email letting you know about the storage of service was sent to our crm software and not to you. I do take the blame for that as I should have caught that. I still wish yall the best.
Dean Allen
2023-08-02
They do the doo. My dogs like the biscuits ;)
We doo our best. Thanks for the 5 stars.
Travel More
2023-06-08
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Highly recommended. Christian was very helpful while signing up and explaining our options
Appreciate the feedback.
Mr. Trevino
2023-03-11
Positive
Professionalism
Very professional and courteous staff!
Thank you for the review.
Cory Huffman
2022-12-02
Positive
Professionalism
Punctuality
Responsiveness
these guys are great, they come every week and pick up our two little doggies waste and they are always courteous and on time. best money we have every spent
I appreciate the feedback. Happy to hear it.
Doug Brown
2022-10-11
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
These guys are really great and I highly recommend them to anyone needing pet waste removal in the DFW area.
They are always reliable and closed our fence gates including a photo in their follow up texts.
A great company with great employees.
I greatly appreciate the review. :)
Dawnya Torres
2022-07-23
Critical
Professionalism
Very unprofessional! Goes back and forth instead of handling situations like a business owner! Very disrespectful! Talks down to customers! Very argumentative does not take responsibility! And He details your reviews if there not 5 stars to hide the truth about this company !!! Worst customer service!!!!!
Howdy. I don't recognize you as a customer either past or present. My guess is you are related to the most recent review on Yelp as she probably didnt like that i told her the world does not revolve around her. All the 5 star reviews on Google seem to say the opposite. Again, I'm sorry for the selective hearing yall have. Now I know how my wife feels when she says she just told me something 5 minutes ago. 🤣
Cayce Stone
2022-05-12
Positive
Professionalism
Quality
Scoop Masters if professional and easy to work with. They have a portal users can log into and manage their subscription and communicate with them. Our family enjoyed working with them every step of the way.
Appreciate the review. Hope y'all enjoy your new home.
kristy lamb
2022-04-12
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Very thorough! Great customer service too!
I appreciate it. Please let me know if the service level ever changes. :)
Megan Vassh
2021-10-21
Positive
Professionalism
Punctuality
Quality
Responsiveness
Scoop Masters is always timely and does a thorough job. I would definitely recommend their services!
Appreciate the review. Happy to be of service.
Shelly Akerly
2021-10-21
Positive
Quality
Our pooch loves the days when Scoop Masters visit. He's happy, I'm happy the mess isn't building up, my hubby is happy he isn't being nagged to clean it up. This service helps everyone!
Happy to help yall and Coop. :) I do miss scooping yall myself and seeing him.
Steve's Certified Auto Repair
2021-10-21
Positive
Professionalism
Quality
Responsiveness
I haven't used them very long but the service is actually perfect. I have never had a single complaint. They are fast and communicate well. I have never been able to clean up after our dog without throwing up -- SO THANKFUL for Scoop Masters :)
I appreciate the review. Hope to be able to service yall for many years to come.
Mindy Stoker
2021-10-07
Positive
Professionalism
These guys are friendly and do a good job cleaning up the doggie waste from our yard. I would recommend them!
Thank you very much Mrs. Stoker. Glad to know Darryl is taking great care of yall.
Lil Sunflower
2021-08-19
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Very happy! My husband hired this company as he works 6 days a week and I stay home with 3 kiddos and 2 very goofy dogs who are careless where they walk in the yard. They are quick, clean up all the pieces and even leave treats for the pups. No complaints and when I do talk to the techs they are very sweet and welcoming.
Howdy. I appreciate the review. :)
Jason Hedberg
2021-06-18
Howdy. I don't have you listed as a customer of ours past or present. Was this review meant for another company or are you from a competitor of ours? Since no comment as to why your gave us 1 star was left, I would think the latter.
casandra caballero
2021-04-01
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Thank you for the review.
Catlin Hale
2021-04-01
Positive
Professionalism
Punctuality
Responsiveness
? Thank you.
Nikita Patel
2021-03-26
Positive
Professionalism
Punctuality
Quality
Thanks for your timely and prompt services. Setting up the service was a breeze. Tim is super friendly and adjusted the service time to suit our convenience. The auto pay feature is very helpful. They make sure to lock the yard gates securely every time. Our dogs love the treats left behind by you guys - though I am pretty sure our Beagle eats up both of them! We are happy to support this local business.
Appreciate the review. I try my best to be accommodating. :)
Christina Fackler
2021-03-14
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
We were very happy with Scoop Masters. We joking called them the Poop Fairy because they took the poop and left treats for our dogs.
Appreciate the review. :)