SatFocus Security Solutions

SatFocus Security Solutions Reviews

Excellent rating
4.9
199 reviews Verified
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Reviews (198)
2024.02.16
10
Alarm/CCTV install (NW9) Thiru just installed CCTV and replaced old alarm with the new Texecom wireless version. Quick, friendly and very professional. Would highly recommend.
2024.01.18
Verified
Endorsement Reference Thiru installed my whole security system. Installed cameras, and alarm system. Had other companies in to do it but hadn't completed it properly. Thiru came along and solved it. He was very forensic with his approach. Thiru made it happen and came back to check it was as it should be. Would recommend and have already done so.
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2024.01.18
Verified
Endorsement Reference Thiru installed security alarms and CCTV cameras for me. He did a good job, was clean and organised. Would recommend to others.
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2024.01.18
Verified
Endorsement Reference Complete CCTV and Burglar alarm system fitted and serviced annually by Thiru at SatFocus.
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2024.01.18
Verified
Endorsement Reference Thiru installed a CCTV system at my house. He carried out the job in a thoroughly professional manner. He was polite and respectful. He cleared away any rubbish. He arrived when he said he would and at a reasonable price. He had previously replaced my old alarm system in the same manner.
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Rishigar Selvarajah
Rishigar Selvarajah
2023.08.11
Positive
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We were looking to install some CCTV for quite some time and we weren't sure who to go with. After carrying out research we had came across Satfocus. Thiru had come to visit the property and had recommended plenty of ideas and packages we could go with. Once we had an idea of what we actually wanted we chose the suitable package for us. Thereafter, Thiru had organised a date for installation. He offered excellent service, displayed nothing but professionalism in his work and was also patient to teach us how to access the CCTV on our devices. I would highly reccomend Satfocus and Thiru to anyone. We felt confident from the first day we liaised with him intially till the final installation.
Reply from SatFocus Security Solutions 2023.08.11
Hello Rishigar, Thank you so much for taking the time to share your experience with Satfocus and your kind words about Thiru. We're incredibly proud of our team's dedication, and it's always heartening to hear about instances where our colleagues exceed expectations. Your trust from the initial consultation through to the final installation is exactly what we aim for. It’s essential to us that our clients are not only satisfied with the product but also feel confident in using it. We’re pleased to know that Thiru guided you through the process seamlessly and ensured you’re well-equipped to utilize the CCTV system on your devices. Thank you for choosing Satfocus and for your high recommendation. We're here to support and assist you anytime you need. Warm regards, SatFocus Security Solutions
Mark Fox
Mark Fox
2023.07.26
Positive
Professionalism
I recently used this company for a CCTV system around my house, covering the front the side and the rear as well as the garden and was very impressed with both the price and the professionalism of the fitter that fitted the system. I now have the system linked to my mobile phone, which allows me to look at all four cameras whilst away from the house, and also a full recording system of 2 TB which allows me to keep recording continuously and able to go back and find things that may have occurred on any of the four cameras in the past. Would recommend this company to anybody thinking of installing a similar or same system . From a very happy customer, Mark Fox
Reply from SatFocus Security Solutions 2023.08.11
Thank you immensely for your detailed and positive feedback Mark. We're elated to hear about your satisfaction with our CCTV system and the benefits it has brought you. At SatFocus, our goal is to offer top-tier products coupled with unparalleled professionalism, and it's heartening to see that reflected in your experience. If you know of anyone else in need of a similar security solution, please don't hesitate to refer us. Your recommendations mean a lot to a growing business like ours. Thank you once again, Mark. We're here to support you whenever you need us. Stay safe! Warm regards, SatFocus Security Solutions
Rose Mary
Rose Mary
2023.06.09
Positive
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Very pleased that I chose SatFocus Security, I called this company when I was doing my full house renovations and I looked for someone who can do multiple things like AV and Security Systems. We had Alarm, CCTV, Video Doorbell, WiFi Access Points, Cat6 Sockets and Home Cinema systems from first fix to second fix, all completed and we started to using. Excellent and Very professional and extremely friendly. Highly recommended
Reply from SatFocus Security Solutions 2023.06.09
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Avinash Bhogun
Avinash Bhogun
2023.05.05
We hired Thiru of SatFocus via local Google search. Thiru visited our property and made recommendations based on our house. I requested a certain setup and Thiru recommended we add an additional camera. All relevant paperwork was sent through promptly. Thiru arrived in good time and based on my requirements conducted the work with myself present. I would class the installation and instructions as adequate. Thiru provided instructions and recommendations as per installation. Such app and login information. Thiru requested payment before he left and we obliged, then he left. Within ten months of the installation a camera became faulty and stopped working. Thiru was informed and after several WhatsApp messages Thiru visited our property. Thiru had to make another visit as he didn’t have the correct equipment on his person. When Thiru came back he verbally confirmed the camera was faulty, he replaced this camera and left. Within six months of his visit the same camera stopped working. Granted this was before Xmas I messaged Thiru and he didn’t respond but I could see my messages were read. I messaged again just after the holiday period and the messages were read but no response; Thiru eventually replied stating we needed to book an appointment and we did. Thiru confirmed he was busy with pre booking appointments and a back log of appointments. We exchanged WhatsApp and call’s before he eventually agreed on visiting us in early February. However he would not book unless we paid a call out charge. We disagreed with him and we refused the booking. We contacted trading standards and based on our call we can refuse faulty goods. In total we sent two letters to Thiru before he called us to come to our home to review the issue, for free. Thiru said he suffered from back problems hence his delay and lack of communication but on the day of his arrival he seemed fine to us. He verbally spoke to me and said this is a separate issue and that we had to pay for suspected faulty cables. We did ask why this wasn’t checked last time but we could not get a straight answer from him. Thiru verbally agreed to us paying later that month. He completely the cable work but left the old cables behind and did tidy up. This remedial work was classed as ok/poor. He left and invoiced us. Thiru became aggressive with WhatsApp messages and calls for a few days when he didn’t receive immediate payment despite our verbal agreement. We contacted trading standards again and we decided to pay Thiru as his messages and calls became frequent and aggressive in nature. We paid and sent him the confirmation. I would not recommend Thiru based on the above and despite his nature and attitude as described, we recommend you receive multiple quotes before hiring. One star for the work carried out before the faults. One star for being local trader. NB. We have since booked and trader to install more equipment; this work would have gone to Thiru but his attitude and behaviour were not good towards the end of our time with him.
Reply from SatFocus Security Solutions 2023.05.07
We really appreciate you taking the time to share your rating with us. It's a long story to explain about our side of reasons, Above all just for my callout charge after warranty expired. We have dealt with thousands of customers in our 12 years of business life, I didn't met person like this customer, it was a nightmare for me giving explanation about products and service warranty. This customer behavior is like an uneducated, money minded person, who tried to cheat us and threatening us with multiple way. finally we received payment after 2 weeks of legal action message.
kozo fujiwara
kozo fujiwara
2023.04.05
Positive
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Thiru is very punctual. Calm & steady approach toward the job. Very professional & tidy job. Good after service! Highly recommend !
Reply from SatFocus Security Solutions 2023.04.05
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Rahul Kapur
Rahul Kapur
2023.04.01
Positive
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I got in touch with Thiru to enquire about home security cameras and the alarm system and found his recommendations and quotation reasonable. Thiru is a true professional who is responsive , knowledgeable and knows the trade of home security very well. I’ve had to call Thiru a couple of time during odd hours and he has always been around to help and resolve any issues and answer any questions . If you are looking for someone to help make your premises more secure, look no further . Thank you Thiru for all your support and help.
Reply from SatFocus Security Solutions 2023.04.01
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
2023.03.21
10
Installation of CCTV cameras (HA5) I wanted to take a moment to express my gratitude for the excellent service SatFocus Security provided. From the initial consultation to the final installation, the entire process was seamless and stress-free. We were particularly impressed with the quality of the CCTV system you provided, which has exceeded our expectations in terms of both performance and user-friendliness. Thank you.
Pritesh Patel
Pritesh Patel
2023.03.21
Positive
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I recently had the pleasure of working with SatFocus Security company who installed a state-of-the-art security system in my home. The installation process was seamless and efficient, and Thiru was incredibly professional and knowledgeable throughout the entire process. Not only did Thiru take the time to explain the features and benefits of the CCTV system, but he also provided excellent customer service, ensuring that all of my questions and concerns were addressed in a timely manner. Overall, I am extremely pleased with the quality of the CCTV system and the level of service provided by this supplier. I would highly recommend them to anyone in need of home security solutions.
Reply from SatFocus Security Solutions 2023.03.21
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Gurpreet Matharu
Gurpreet Matharu
2023.03.20
Positive
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Very good services on time done the work on time recommend
Reply from SatFocus Security Solutions 2023.03.20
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
2023.03.03
10
Professionally install an alarm system needed to meet insurance requirements (HA1) Thiru is friendly and professional. I would recommend. Quote/Estimate contained all information required to make an informed decision. He kindly provided 2 quotes with different equipment, providing customer with the choice. Arrived promptly, courteous to residents, carried out work meticulously and with care. Good local business.
rishi dilchand
rishi dilchand
2023.02.24
Positive
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Had an additional camera added to our existing one and a new 16 port recorder fitted. I have to say what a fantastic job!!! I'm very please with their service and top quality camera with outstanding image . Thank you Rishi
Reply from SatFocus Security Solutions 2023.02.24
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Kanwal Sohal
Kanwal Sohal
2023.01.07
Excellent services received for burglar alarm and CCTV. Highly recommended
Reply from SatFocus Security Solutions 2019.03.20
Thank you so much
Uday Shah
Uday Shah
2023.01.06
Positive
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Excellent Service. Will recommend.
Reply from SatFocus Security Solutions 2023.01.06
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Samuel Dean
Samuel Dean
2023.01.06
We had a fully CCTV system installed and all of our requirements were met. Will 100% be using them again and would highly recommend to anyone.
Reply from SatFocus Security Solutions 2023.01.06
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Phil Wilson
Phil Wilson
2023.01.02
Positive
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Great service, needed installing in a short time frame and they delivered exactly as they said they would. Back up service has also been excellent. Highly recommended.
Reply from SatFocus Security Solutions 2023.01.02
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.