San Diego Pure Water Reviews

Bob is very smart and knows alot about the science behind water and the chemicals found in them. Compared to some companies that will just try to sell you an over priced system. He actually breaks down the science of how it works, why you need specific pieces, and the history behind San Diego water. I have heard sell pitches before and used some of my own. Pure water is not a sales pitch but will actually get you what you need at a REASONABLE PRICE. I've read previous reviews about Bobs and felt like something needed to be said about my experience compared to the last review. When it comes to the parts taking time to reach a customer it might have to due with that fact that there are only a few Brita distributor under contract and authorized to sell and install that system. No wonder why it would take forever to get broken valve pieces. Most water softener companies make their own system for that very reason. To keep business in house. Some of Pure water systems comes straight from Brita. Now his own system that he builds I am unaware of because I only have the Brita system. When I had Bob come over and explain everything to me I also felt as if he was condesending, at FIRST, but I realized by talking with him he was actually just very knowledgeable/Smart about the water business and passionate about his company and the systems that he builds and sells. Him and his wife built this and it's their lively hood so of course it may sound condesending. Even if he was, he still has been in water treatment business for years so he is an expert. The previous reviews just bashed Bob as a person not as a business nor the unit itself. It didn't add any relivent information or facts. For example what part of the system broke? How did it break? How long exactly did it take for the pieces to come? What did the warrenty cover? Did you need to get a whole new system? How much did it cost Pure water to replace it? Was it free? Did your insurance cover it? What other company did you go through? What was thier experience or expertise? Simple questions like that and not a single one answered just a rant about how they didn't like Bob. I'm in the Navy also since apparently that holds sway over a good business or not. Thanks again Bob and the Pure water team.

Absolutely the worst person I've ever dealt with in my life. The owner Bob is extremely rude, condescending, and very hard to deal with if you expect being talked to with dignity and respect. Bob initially comes off incredible. He will fake the funk to make a sale but once that sale is made it's not too long before he'll show you his true colors. And please don't be fooled by his spirituality. There's simply no way he can talk to people or conduct his business the way he does and still gets to think he's spiritual. A couple of examples: 1) Designs a system with cheap faulty parts and after they fail somehow puts the burden on the customer. When we continually kept running out of clean water and needed to override the system and had to use dirty water, Bob had the audacity to say it's because it was designed for a 4 person household, not 5. The immediate problem with this statement was that he was using my wife's sister who stayed with us for a month before moving into her own place but at that very same time, I was on a 5 month deployment which means for four of those months there was only 3 people at the house, my wife and two babies. 2) My pump died (as did other parts) and he tried to manipulate his paperwork in a sneaky way so that it appears he applied a "47% discount". When I did a parts search for that exact pump, I quickly noticed that the pump wasn't $2000 but ranged between $800 - $1200. These are only two examples but there's truly many more. It took months for me to get Bob to label the valves and he wouldn't explain the theory of operation to me. After having several other professionals look at his system, many concluded as nice as it was designed, Bob overly designs and complicates his systems so it essentially becomes proprietary and you rely on him for servicing which was the case for me. If you think "well, it is his system and business" then please think if that same logic was applied to your car, truck, bike, or boat. I'm a technical guy myself whos worked on military aircraft for 10 years and still works on my own cars. Changing pumps and filters is extremely easy but if your dealing with Bob, he's a piranha and wants every bit of business he can keep for himself all the while being rude and leaving you waiting for service for weeks and even at one point, months on end. I wouldn't recommend Bob to my worst enemy. I've had great conversations with some of his staff and they also acknowledge his rude behavior. Definitely not recommended. Find another business that is authentic because San Diego Pure Water is not it.