Absolutely the worst person I've ever dealt with in my life. The owner Bob is extremely rude, condescending, and very hard to deal with if you expect being talked to with dignity and respect. Bob initially comes off incredible. He will fake the funk to make a sale but once that sale is made it's not too long before he'll show you his true colors. And please don't be fooled by his spirituality. There's simply no way he can talk to people or conduct his business the way he does and still gets to think he's spiritual. A couple of examples:
1) Designs a system with cheap faulty parts and after they fail somehow puts the burden on the customer. When we continually kept running out of clean water and needed to override the system and had to use dirty water, Bob had the audacity to say it's because it was designed for a 4 person household, not 5. The immediate problem with this statement was that he was using my wife's sister who stayed with us for a month before moving into her own place but at that very same time, I was on a 5 month deployment which means for four of those months there was only 3 people at the house, my wife and two babies.
2) My pump died (as did other parts) and he tried to manipulate his paperwork in a sneaky way so that it appears he applied a "47% discount". When I did a parts search for that exact pump, I quickly noticed that the pump wasn't $2000 but ranged between $800 - $1200.
These are only two examples but there's truly many more. It took months for me to get Bob to label the valves and he wouldn't explain the theory of operation to me. After having several other professionals look at his system, many concluded as nice as it was designed, Bob overly designs and complicates his systems so it essentially becomes proprietary and you rely on him for servicing which was the case for me. If you think "well, it is his system and business" then please think if that same logic was applied to your car, truck, bike, or boat. I'm a technical guy myself whos worked on military aircraft for 10 years and still works on my own cars. Changing pumps and filters is extremely easy but if your dealing with Bob, he's a piranha and wants every bit of business he can keep for himself all the while being rude and leaving you waiting for service for weeks and even at one point, months on end. I wouldn't recommend Bob to my worst enemy. I've had great conversations with some of his staff and they also acknowledge his rude behavior. Definitely not recommended. Find another business that is authentic because San Diego Pure Water is not it.
Joe - We apologize for you misunderstanding with Bob. I can assure you that our technicians, product and customer service is top quality as we have been supported by BritaPro Water and have become one of their prestigious Dealers in the San Diego area. Please feel free to call the office to discuss your issues further with the Office Manager. Thank you.