%title%
%offer%
Reviews (62)
julia hamilton
2023-04-29
MY HONEST REVIEW
overall I’m not happy I went over all of my inventory the first thing I mentioned during intake was that I had quite a bit a stuff in storage including the four major appliances the person then sent me a quote which I agreed on . On the day of the move they arrived a few mins late no problem . I believe that more hands are better then less hands since my storage room was upstairs I begin bringing things downstairs only to be told that I wouldn’t save money that way and I would only distract them which isn’t true but I let it be . A move that could have easily been done fast they took their time it would make sense for two movers to bring things from storage and two movers stay downstairs to load the truck but boop that all went up together the fourth guy was a lot older and did quite a bit of relaxing I ignored and kept going hoping for the best Although I told them about my appli at the end of the move they hit me with a hidden charge of 55$ per appliance as for my fridge they brought it only to the front door and said it couldn’t fit my little tiny sister and boyfriend ended up moving into the kitchen for experienced movers they should have tried harder . I’d also like to note that we made a second stop I brought everything downstairs with my sister and they were not light items it took us just twenty mins to do the job so I know they were taking their time to make sure they made enough money instead of just doing honest work and receiving a really great tip . They told me they did not charge me tax and that they were doing me a favour not charging two hours instead of one hour for travel time well that’s strange because they knew exactly where I was going. So let’s do the math 225x6=1350 and 55$x4 appliances is $220 totaling 1575 and they said I was not charged tax but refused to leave until they were paid 1751$ they were dishonest about the price and treated me less then because I was a woman they took their time and ripped me off very nice guys but they deceived me and that’s not cool save yourself some time and think twice Before booking with a company who lies takes advantage when they don’t think you know about moving and charges hidden fees when moving is already expensive . They told me that no movers in Ottawa move appliances because all homes come with appliances what the heck ????!!! Wanting cash to avoid taxes and still charging taxes and saying you didn’t ????? They will charge all kinds of hidden fees and that’s not what you want go with an Honest company who doesn’t take advantage of the situation
Sorry for the bad experience julia hamilton. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
Olivia
2023-03-06
Critical
Professionalism
They never showed up and didn't answer any calls on both phone numbers they provided. They called 1h30 and a half after my scheduled pick-up time to say they would be 3h late. My phone was on the entire time. Bunch of liars and a waste of time.
We called you multiple times as your phone was off so we left Voicemail and Texted you! Not fair!
Noor Ismaily
2022-11-26
Critical
Professionalism
Noor, We're sorry to see such a low rating and acknowledge that you didn't have the best experience. Would you be available for a call next week to resolve this?
We checked our records and don’t see your name or info. We believe you’re mistaken us with Stacking Sam’s Moving in Ottawa.
wendy hagan
2022-10-20
Critical
Professionalism
Quality
Reckless poor moving skills, slides wardrobes down stairs, damaged goods but refuses to compensate. Unprofessional all around. Avoid!
Wendy, Thank you for your feedback. I'm sure if you had the option of no stars you would choose that. I believe you booked with our company twice within the same month. I hope you're not doing this to take advantage of us. Ajay will be compensating you for any damages you claim were done. Have a good day!
karen oprea
2022-07-12
Positive
Professionalism
Quality
Responsiveness
Value
Very happy with the movers..professional friendly and fast! Thank you for ur service!
Yes! Thank you karen oprea, your feedback is very much appreciated. We are here for you, thank you.
C Therese
2022-02-24
Scam artist! He showed up with a truck and trailer, NOT a moving truck as promised for a Single home. He will harass you for additional costs and has a very bad attitude. PLEASE save yourself the headache and book anyone else but this guy!!
I think you're mistaken us with Sam's small moving.
We don't have small trucks like you describing.
J T
2022-01-27
Critical
Professionalism
Sorry for the bad experience J T. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
Manon Carrière
2022-01-26
Positive
Professionalism
Quality
Value
Thank you very much Manon Carrière for your positive rating. We sincerely appreciate it.
brett montsion
2022-01-25
Critical
Professionalism
Quality
When contacting the company originally for my scheduled move, they were very responsive and professional. Sam reached out multiple times prior to the day to confirm the time and location, and I was very satisfied and looking forward to their help.
When the day finally arrived, the movers arrived 1h45mins late, not the end of the world, but definitely delayed my moving plans.
I was assured by Sam the owner that the movers would come A) prepared With shrink wrap and tarps and mats for large items and my floors B) and with straps and experience in lifting heavy awkward items up tight spaces; neither of which occurred C) also that my items would be packed with care
The 4 guys that came walked in and out of my house, on hardwood and carpet in dirty and wet snow covered shoes, so much so that I had to hire a carpet cleaning service for $400 for a full shampoo after the fact. Secondly, they did not have the correct equipment for moving heavy items in and out of the house. Lastly, they did not pack the truck with care - fragile items marked fragile were put at the bottom of piles of boxes, leading to some damage upon arrival. TV boxes were stored upside down and sideways, and although I’ll give them credit for really tetris’ing the truck, it was not done with care for my goods.
The actual movers were kind people and they worked hard, no question on their work ethic and they were polite men - and the sub freezing conditions certainly didn’t make it easy to work. However I think it’s incumbent on the owner of the company to ensure his team has tarps and coverings for floors and carpets, and straps and other aids to make their job easier. That lack of white glove service led to me requiring the carpet cleaning service and the delay in arrival hurt my travel plans. 2/5 stars
Thank you for your feedback, Mr. Montsion.
We promise to look into this and correct and improve what we can.
With labor shortages in most labor industries it presents a challenge that we face everyday. In 15 years this is become a day at a time type of situation. We wish you the best on your endeavors and we apologize for any inconveniences caused.
Joe Marano
2022-01-04
Positive
Professionalism
Quality
Responsiveness
Value
I’ve use this company twice and I have no regrets thank you so much for the wonderful service.
Thank you, Joe! We appreciate your repeat business. May 2022 be the best year for you and your family. Cheers!
sara salah
2021-11-16
Critical
Professionalism
Quality
Value
The worst of all if there is less than one I could rate them I will do ... we moved with them couple of days ago...no responsibility at all however I wrote on each box to be careful and I clarify each color were to go .. they just care about finishing early which ended up with scratches on the dinning table .. they hit the ceiling... wall frame broke.. we asked them to take off their shoes inside the new house they didn't and I suddenly found that they used my rug to step on it with their shoes in a rainy day they said they don't have enough when we told them however when I went outsideto tell them about everything where to go I saw many blankets...beside they smell smoke .. they left some stuff at the house we were moving from ( we didn't check everything unfortunately)
Sorry for the bad experience sara salah. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
Aline Mourão
2021-11-02
Positive
Professionalism
Quality
Responsiveness
I am very happy to have had the service of Sam and his team. They we're quick to reply to my message and to book me in. I needed to move a very heavy treadmill to the basement, and Sam and his team we're extremely careful and knowledgeable in disassembling part of the treadmill and finding the best way to move it without any damage to our home. I definitely recommend Sam's Moving Company and will contract again when needed!
Really appreciate your review Aline Mourão. Very grateful for the feedback and sincerely wish you all the best.
Aarika Ripley
2021-10-11
This is not Stacks Sam's Moving. I believe you're mistaken us for them there's multiple Sam's Moving in the Ottawa Regine. We would appreciate if you remove this 1 star review. Thank you in advance.
Nathan Murtha
2021-08-18
Critical
Professionalism
In April, I called Sam's moving to book a couple of movers to help me pack a shipping container at the end of August. Flash-forward to six days before my move, and I'm notified that my booking has been cancelled because they received a bigger order. To their credit, they told me that they would come in the evening for the same day as my original booking (rather than early afternoon, as originally booked)... but only if I paid for an extra hour than was originally agreed upon.
I understand that businesses have a bottom line to maintain, but I find it very unprofessional that this company tried to hustle me less than a week before my move. This is especially true given that I had booked with them months in advance. Very disappointed by this, and I opted to go elsewhere.
Thank you for providing us with your feedback.
We are looking into adjusting our systems so we could accommodate smaller reservations without time/date interruptions. Please accept our sincere apology.
Brenda Brown
2021-08-16
Positive
Professionalism
Quality
Responsiveness
Value
I was able to get Sam's to help in a last minute move. They guys were fantastic. Quick, efficient and friendly. Very impressed, would definitely recommend to friends and family.
Thank you for the kind words, Brenda!
It was our pleasure serving you. and thank you for spreading the word :)
Margaret Hook
2021-07-11
Positive
Professionalism
Quality
Responsiveness
Value
Sam’s Moving is THE BEST! They did an awesome job moving us from Ottawa to Montreal, even on short notice. Professional, reliable, punctual, FAST and strong guys! Excellent customer service as well. We have a lot of fragile antique furniture and everything was handled with great care. They went above and beyond and I can’t recommend them enough for all your moving needs! Many thanks to Sam and Sam Jr. for the wonderful experience!
Thank you for your kind words and review! It was nice, meeting you and Matt and hope you really enjoy your new place in Montréal!
TARA FOSTER
2021-07-11
Positive
Responsiveness
Sam was absolutely amazing in our time of need.i had scheduled another moving company(I will write that review tomorrow), 😉 , but they didnt show up at all! So me and my husband did what we could which was about half the house. Were not scoring chickens and we are office workers, lol. Sam showed up within the hour, an helped us late into the evening! Great job!
Thank you for the kind words. We're glad that we were able to help rescue the day and complete your move smoothly. Thanks for the pizza and the tip :)
Skye
2021-06-10
Positive
Professionalism
Punctuality
Responsiveness
Value
Sam’s Moving Company is very professional. They reached out ahead of time to confirm the date and contacted me with an ETA prior to their arrival. Their help with moving between apartments really helped take some stress off my shoulders. The movers are really kind and always double checked with me on how I would like my things placed. The cost of their services is completely justified by their work. I very highly recommend their services!
Thank you for this wonderful review, Mélodie!
Jennifer Birch
2021-05-01
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Thank you very much Jennifer Birch for your positive rating. We sincerely appreciate it.
N
2021-04-07
Critical
Professionalism
Punctuality
Quality
Responsiveness
Value
Used these guys for two moves: myself and my mother. I would give them NEGATIVE STARS if I could! Stay away from these unprofessional con artists.
Strike 1: 45 minutes late for truck loading #1.
Strike 2: more than 2 hours late for truck unloading the next day. My boyfriend and I had to offload half the truck as we had no clue who/when/if was actually coming.
Strike #3: broke several wine glasses despite them being carefully wrapped and noted as fragile multiple times. Those small rubbermaid boxes were loaded sideways in the truck (so no wonder they broke!)
Strike #4: tried to scam me for costs and tried to make me pay for their services they didn’t render while I had to offload the truck myself due to their serious lateness. Insisted on cash to avoid taxes.
The owner offered a $100 discount for these issues towards my mother’s move and claimed the issues were because someone in the company was in the hospital.
Strike 5: broke the glass on a valuable antique cabinet that was shipped from overseas, causing several hundred dollars worth of damage on mother’s move.
Strike 6: tried to scam my mother for cost, not accounting for $100 discount for first move issues and not accounting for $130 deposit. Eventually corrected this but this is two attempts at scamming. Again insisted on cash to avoid taxes, went as far as following my mother to the bank to retrieve cash.
Strike 7: contacted them for repairing the broken glass cabinet. They sent me a blank moving contract to fill in after the fact (which they never provided before either of the moves), instead of something for a claim for the damage they caused. Ignored me when I requested a correct form. Damage they caused is $520!!!!!
Stay away from Sam’s moving. Any positive reviews must be fake. I’m also pretty certain they’re not an actual moving company but are a broker for random labourers.
Edit: Five months after the initial criminal service and this review, they decided to post on here that “they’re sorry and willing to remedy the situation”. I contacted them again for the upteenth time about it and they have again decided to ignore/ghost. These CRIMINALS belong in prison. Every one of them.
Sorry for the bad experience N . Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.