Rouse Bathrooms Reviews

Rouse Bathrooms Reviews

4.8

Excellent - based on 100 reviews

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Reviews (100)
john warner
john warner
2024-02-21
Showroom has a lot of choices. Sam was very helpful( and patient) . We investigated a lot of combinations and prices were competitive.
Reply from Rouse Bathrooms 2024-02-21
Hello John, thank you so much for your kind review. We are thrilled you are happy and felt you got the right options for you. Sam works hard to make sure he is honest and ticks all clients needs boxes so it’s great to hear he did you a good job 😀 best wishes from Team Rouse
Teija Jones
Teija Jones
2024-01-26
We would Highly Recommend Rouse Bathrooms! From our first step into the show room until the completion of the bathroom the service was fabulous! Very knowledgeable, they listened to our brief and ideas and helped us along the way with other ideas to, helped us to stay in budget. Great service and we will be back!
Reply from Rouse Bathrooms 2024-02-21
Hello Teija, thank you so much for your kind review. We’re super pleased you got everything you needed. We hope you’re very happy with your new bathroom 😀
Anna Pollock
2023-11-01
Excellent service We were looking to renovate our bathroom and cloakroom so after reading Rouse Bathrooms excellent reviews online we decided to pay them a visit. We were asked if we needed any help by Sam which we welcomed as we were unsure of what we wanted. We really appreciated his help and guidance. Sam is very knowledgeable about his products and couldn’t have been more helpful in helping us to decide what would work for us. He put together a design for us which we were extremely happy with. We didn’t have a plumbing company in mind and usually have difficulty in choosing someone we trust to carry out work for us. Sam was able to recommend A A Cooper who he has used countless times and after getting a quote from Ashley we decided to go ahead. Sam liaised with Ashley throughout to make the process as easy and stress free as possible and kept us informed throughout. The work has recently been completed and we are very pleased with the final look and quality of the finish. We do not hesitate to recommend Sam and Rouse Bathrooms for your future projects.
Isabella Tornieri
Isabella Tornieri
2023-10-22
I have just finished my loft conversation with bathroom suite which is small and i am extremely pleased with the service that i have received from Rouse Bathrooms. Claire helped me to find the perfect tiles and the appropriate furniture to create a beautiful and stylish ensuite that reflects perfectly my own personal taste. Claire supported me step by step from the choice of the tiles, that should reflect the light, to the proper use of the space. I was impressed by the comprehensive range of products to suit any style and need that i have found in the shop. The quality is of high standard. Claire is friendly, very knowledgeable and professional and she made the whole process a wonderful and enjoyable experience. I had an issue with an item that arrived damaged but thanks to Claire the problem was solved promptly. My bathroom is beautiful, well thought out, look neat and stylish. i strongly recommend Rouse Bathrooms and Claire.
Reply from Rouse Bathrooms 2024-02-21
Hi Isabella, You have been a dream to work with, thank you so much for choosing Rouse Bathrooms. We hope you are enjoying your new bathroom 😀
Susan K
Susan K
2023-10-19
I am over the moon with my new, tranquil bathroom. From the first design conversation to the careful selection of high quality products I felt very confident that the end result would be exactly what I wanted. Sam was always super helpful and extremely diligent in terms of customer care throughout and once completed. I would not hesitate to use Rouse again.
Reply from Rouse Bathrooms 2023-10-19
Hello Susan, Thank you so much for your review. We are really happy that you found everything you needed with Rouse Bathrooms. It was a pleasure 😊
Bob Mumford
Bob Mumford
2023-10-12
Earlier this year we decided to completely have our bathroom refurbished. We visited the Rouse showroom and were very impressed with their range of products and arranged an appointment to discuss and come up with a plan that could work for us. At the meeting with Claire she was very helpful giving us advice on suitable products and after which she came up with a plan and costing. There were a couple of tweaks after this to the plan and the ordering and delivery process went very smoothly. The bathroom was installed in May by A A Cooper who again were very efficient. We have found the service from Claire at Rouse to be excellent and have no hesitation in recommending them and their products.
Reply from Rouse Bathrooms 2023-10-17
Thank you Bob, It was a pleasure to assist you with your new bathroom from start to finish. If you ever need anything let us know. Happy to help.
Small Bathroom design and installation Chislehurst Great service, support and guidance provided by Claire from start to finish. No question was treated as a stupid question and Claire helped us with the design of a new small bathroom to maximise much needed storage space. We are so pleased with the end result and wish we had done it earlier! Claire made the whole process so easy and introduced us to AA Cooper who were similarly excellent. Thank you so much for everything 🙂
Samia Malik
Samia Malik
2023-08-15
Sam is incredibly professional, helpful and knowledgeable. I was 7 months pregnant when we had the bathroom done and he made the entire process so simple and easy. This is the one service/contractor that gave us no headache or stress. A year later and we are still very happy with everything in our bathroom.
Reply from Rouse Bathrooms 2023-08-16
Hello Samia, Thank you so much for choosing Rouse Bathrooms and for taking the time to write this review. We really appreciate it. We are very pleased to hear that you are enjoying your new bathroom and that the process was successful. We hope you and your young family can enjoy the bathroom for many years to come 😊
Sally Pitham
Sally Pitham
2023-08-13
Although I live nearly 25 miles from West Wickham, I was recommended to visit Rouse Bathrooms by my fitter just to get some ideas. Well, if you’re looking for a new bathroom suite or just to revamp your “small room” then look no further than Rouse Bathrooms. A family run business who are passionate about service to customers. Both Claire and Sam are extremely knowledgeable of all their products. I dealt mostly with Claire as she created my designs and made them come to life, offering great suggestions and advice. My finished ensuite surpassed the look I was aiming for and without exceeding my budget. I still love the “Swirl” Loos which I’ve had installed thanks to Claire! What was a daunting task ahead of me at the planning stage became an enjoyable experience with Claire being there every step of the way. Its very rare still to find companies who provide traditional personal customer service at very competitive prices. I certainly wish Rouse a very long and prosperous business. Thank you Claire and Sam.
Kept Crude
Kept Crude
2023-08-12
Good products + quality service
Reply from Rouse Bathrooms 2023-08-16
Thank you very much 😊
Natalia Lesz
Natalia Lesz
2023-08-08
Claire and Sam are both so proactive and helpful! Made a slightly daunting task of finding replacement items for my new-build house very simple. Customer service is excellent.
Reply from Rouse Bathrooms 2023-08-08
Hi Natalia! Thank you! 😊😊😊 Glad we could help.
Sally Pitham
2023-07-21
You'll be hard pushed to find a better new Bathroom experience..... Although I live nearly 25 miles from West Wickham, I was recommended to visit Rouse Bathrooms by my fitter just to get some ideas. Well, if you’re looking for a new bathroom suite or just to revamp your “small room” then look no further than Rouse Bathrooms. A family run business who are passionate about service to customers. Both Claire and Sam are extremely knowledgeable of all their products. I dealt mostly with Claire as she created my designs and made them come to life, offering great suggestions and advice. My finished ensuite surpassed the look I was aiming for and without exceeding my budget. I still love the “Swirl” Loos which I’ve had installed thanks to Claire! What was a daunting task ahead of me at the planning stage became an enjoyable experience with Claire being there every step of the way. Its very rare still to find companies who provide traditional personal customer service at very competitive prices. I certainly wish Rouse a very long and prosperous business. Thank you Claire and Sam.
Peter Brannan
Peter Brannan
2023-07-10
We were very impressed with the personalised service and attention to detail. In the showroom, the manager worked with us to supply what we wanted at a price we could afford, and the work was carried out by a friendly and efficient team of experts. We are very pleased with the result.
Reply from Rouse Bathrooms 2023-07-11
Hello Peter, Thank you so much for your kind review. We are really glad you found the right bathroom for you and you are happy with your experience. Sam really enjoyed helping you with your bathroom project. It means a lot to us. If you need anything at all please let us know. We are happy to help. 👍🏼
John
2023-07-10
Fantastic Experience! Fantastic bathroom shop, Sam gave us lots of ideas and benefit of his experience, from going thro the front door of the showroom (which has a large range of products and mock ups) to walking out fully spec’d with the products we needed in about 1.5 hrs the whole exp was brilliant. Nothing was too much trouble - Sam glided thro all the options! Business deserves to go from strength to strength!
Amanda Price
2023-06-01
New family bathroom I have just used Rouse Bathrooms to supply the fixtures and fittings for my bathroom renovation. Claire was brilliant - from my initial visit to the showroom, advising on the best fixtures and fittings and then liaising with the building company she recommended until the job was completed. I would highly recommend Rouse and Claire. Claire made what could have been a daunting experience, easy. Her knowledge during the design and purchasing process and support throughout the installation was great.
Michael Parker
Michael Parker
2023-05-26
Many thanks to Sam for guiding us through the design and selection of our new bathroom, which we are extremely happy with. Sam knowledgably advised us on all the choices and options. We would definitely recommend Rouse Bathrooms.
Reply from Rouse Bathrooms 2023-05-26
Hello Michael, thank you for your review. We are very happy that you are pleased with your new bathroom. There are many elements to consider so it’s great Sam has been helpful in assisting your decisions. We hope you have many happy years enjoying your new bathroom. If you need any help in future, please just let us know.
Tracey Ann Willis
Tracey Ann Willis
2023-05-15
We are so pleased with Rouse Bathrooms. Sam is very friendly and professional he acted as the project manager liaising between the builders he recommended and us. We now have a beautiful bathroom and downstairs cloakroom. The whole process went very smoothly from start to finish Sam has a very good knowledge of the products they sell. Nothing is too much trouble the customer service is excellent. We wouldn’t hesitate in recommending Rouse Bathrooms.
Reply from Rouse Bathrooms 2023-05-15
Hello Tracey, thank you so much for a lovely review! Your experience is so important to us and we are thrilled you are so happy. If you need anything, please let us know. That you for sharing your thoughts. We really appreciate you taking the time 😊
Ally Ayres
Ally Ayres
2023-05-09
We cannot recommend Claire at Rouse Bathrooms enough. Her customer service is second to none. From start to finish she has gone above and beyond for us. She made choosing and styling our bathroom so much less stressful. We did have a few minor hiccups. Nothing to do with Rouse, but Claire sorted it out and replacements were sent immediately. Our new bathroom is stunning and that is thanks to Claire and her design. I have recommended Claire and Rouse Bathrooms to family and friends and will definitely use them again.
Reply from Rouse Bathrooms 2023-05-09
Hello Ally, thank you so much for your review. We are so pleased you are happy - it really does mean so much. You have been a dream to work with. I hope you have many years ahead enjoying your beautiful new bathroom 😊
David Hopkins
David Hopkins
2023-05-03
We are absolutely delighted with the quality of the sanitary ware, fittings and cabinets supplied by Rouse Bathrooms and the friendly expert advice provided by Sam throughout the renovation process for our two bathrooms. All quotes provided were very clear, and Sam demonstrated flexibility throughout, as we decided to order some items elsewhere for specific design reasons. This was not a problem for Rouse, who were only interested in ensuring the client was happy with the service and products they provided and the end result, which you can judge for yourself.
Reply from Rouse Bathrooms 2023-05-04
Dear David, Thank you very much for your feedback. I’m so pleased that we have offered a great service. Receiving happy comments means so much to us. Sam is a very hardworking member of our team so I’ll make sure he sees your review. Enjoy your beautiful new bathroom! If you need anything, please let our know 😊
S Bartliff
S Bartliff
2023-05-02
Our second project with Rouse and would highly recommend them. We were given valuable advice on all aspects and all items were excellent quality. Rouse also liaised with the installers and dealt with any merchandise/installation queries for us. Excellent service. Thank yoy
Reply from Rouse Bathrooms 2023-05-03
Hi Sue, Thank you so much for your review. I have just seen photos and think that the shower room looks fabulous! So pleased you are happy. If you need anything at all please let me know 😊