Rose's Alterations Ltd Reviews

Rose's Alterations Ltd reviews

4.5

Excellent - based on 113 reviews

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Reviews (113)
Kevin Levy
Kevin Levy
2022-05-14
Verified
Good job and nice service.
Sue Logan
Sue Logan
2022-05-12
Verified
Hi Occasionally over the years I have used Roses and other than once the alterations have been done well. However I have rung twice now about small alterations and they seem now to have standard charges that are simply too high for such little simple jobs. Maybe they are too busy to want this work and that is why this has occurred.
Reply from Rose's Alterations Ltd 2022-05-12
Good morning Sue, thank you for your feedback. We have had minimum charges in place for many years now, which is adjusted along side any price increases, to ensure wage levels are maintained and to keep in line with cost increases. Unfortunately, these can seem out of step with the apparent size of the job. However, there are a lot of fixed costs associated with any job, big or small, such as consultation, quality control processes, packaging etc. Feel free to contact me directly at rachel@roses.co.nz if you would like to discuss anything further.
Bev Neal
Bev Neal
2022-04-28
Verified
From my first enquiry to collecting my altered wedding dress the service from Roses was great. A growing baby bump meant there was a bit of guess work in the measurements, but Sarah did a wonderful job and even improved the overall fit across my shoulders! Really really pleased and it was a stress free experience :)
Helen Arnold
Helen Arnold
2022-04-23
Verified
Lynley, VERY helpful
Peter Hemmingsen
Peter Hemmingsen
2022-04-16
Verified
Quick service, great quality
Jane Wilson
Jane Wilson
2022-04-12
Verified
Quick turnaround and garments look great. Highly recommend.
Gibraltar British68
Gibraltar British68
2022-04-09
Verified
Good, professional staff but MY GOD it was expensive. 2x A3-sized cushion covers (each cushion only cost £15 each, I might add) - $50 to dry clean them? I know it's Epsom but really?
Doug Newson
Doug Newson
2022-03-06
Verified
Very professional service and was finished on time, the job was of a very high standard can recommend this place
Reply from Rose's Alterations Ltd 2022-03-06
Thanks for the feedback Doug, I will be sure to pass it on to the staff members involved. We look forward to seeing you again in the future.
Mary Brookes
Mary Brookes
2022-02-15
Verified
Great seamstresses that complete alterations quickly and expertly
Brian Radich
Brian Radich
2022-02-04
Verified
Friendly, prompt service. Fantastic job on a difficult repair. Linley, you are a miracle worker.
Reply from Rose's Alterations Ltd 2022-02-07
Thanks for your kind words Brian. We are very pleased to hear you were pleased with your repair. Lynley is a very talented lady and I will be sure to pass your review onto her. We look forward to working with you again in the future.
shane D
shane D
2022-01-22
Verified
Positive
Quality
Needed custom curtains for my camper. Lynley went above and beyond for me as i was leaving auckland in a few days. Quality service and lovely ladies.
Reply from Rose's Alterations Ltd 2022-01-23
Hi Shane, thank you for your feedback. It was a very interesting job for Lynley indeed! Pleased it all went well, I shall definitely let her know. We look forward to seeing you again in the future.
Grace Harford
Grace Harford
2022-01-21
Verified
Positive
Professionalism
Quality
Lovely ladies, did a great job on my dress and pants - very careful and considerate when making alterations. Have been coming here for years from school uniforms to ball dresses to work wear. Highly recommend
Reply from Rose's Alterations Ltd 2022-01-23
Hi Grace, thank you for your feedback, it is much appreciated and will be passed onto our staff. We look forward to seeing you again soon.
Jillian de Beer
Jillian de Beer
2021-12-22
Verified
Positive
Professionalism
Quality
Responsiveness
Value
Extremely happy with the outstanding quality of work in mending trousers.
Reply from Rose's Alterations Ltd 2022-01-11
Hi Jillian, many thanks for the positive feedback. Pleased to hear your mend worked out so well, I will let the team member that worked on your trousers know:)
Susan Harland-Smith
Susan Harland-Smith
2021-12-08
Verified
Vinu V Pillai
Vinu V Pillai
2021-11-26
Verified
Christine is wonderful and the work done here is priced reasonably and is executed professionally.
Reply from Rose's Alterations Ltd 2021-11-26
Thanks Vinu for the great feedback. I will be sure to pass it onto Christine :)
Sandra Y
Sandra Y
2021-09-25
Verified
Critical
Professionalism
Value
The person who helped me when I picked up one of my dresses was unfortunately very rude and unprofessional. The alteration on this dress was fine but quite costly. It is quite expensive and advised it would take several appointments for an alteration to another gown I had brought in at the same time. I ended up getting that dress altered elsewhere for a fraction of the cost.
Jennie Rissetto
Jennie Rissetto
2021-08-13
Verified
Just love this place. Friendly classy and good pricing. Just wonderful sewing and alterations. Love the cuppa offered too.
Sound Advice NZ Ltd
Sound Advice NZ Ltd
2021-06-30
Verified
Positive
Professionalism
Quality
Responsiveness
Value
Amazing service and a willingness to help solve a problem with a broken zip urgently, Lynley (hope I spelt your name correctly) is an absolute legend 🙌🙏
Barbara Burgess
Barbara Burgess
2021-05-30
Verified
Excellent service. Coffee while you wait. I have never been disappointed. Very friendly and talented staff.
Angelique Keene
Angelique Keene
2021-05-13
Verified
Critical
Professionalism
Had previous good experiences. But recently customer service is poor. No greeting whatsoever on entry into the store even though there was salesperson standing at the front desk. Even if you’re busy a simple hello goes a long way. It made me feel extremely awkward. Second person that came out also had poor customer service skills. You would expect a business of this calibre to have great customer service. But no. Sadly won’t return. I’m sure they do not care. Gave two stars because the garment at least was fixed.
Reply from Rose's Alterations Ltd 2021-05-17
Hi Angelique, we are very sorry that your experience was not a positive one. We strive to provide the highest standards of customer service so it is disappointing to hear that we have let you down on this instance. We appreciate your feedback as it provides us an opportunity to improve. With this in mind we will be undertaking some additional customer service training with the staff members who interacted with you on your last visit. We would love to see you back at Rose's and have applied a discount for the next three months should you give us the opportunity.