Rose's Alterations Ltd Reviews

Rose's Alterations Ltd reviews

4.5

Excellent - based on 100 reviews

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Reviews (100)
Sandra Y
Sandra Y
2021-09-25
Verified
Critical
Professionalism
Value
The person who helped me when I picked up one of my dresses was unfortunately very rude and unprofessional. The alteration on this dress was fine but quite costly. It is quite expensive and advised it would take several appointments for an alteration to another gown I had brought in at the same time. I ended up getting that dress altered elsewhere for a fraction of the cost.
Jennie Rissetto
Jennie Rissetto
2021-08-13
Verified
Just love this place. Friendly classy and good pricing. Just wonderful sewing and alterations. Love the cuppa offered too.
Sandra Y
Sandra Y
2021-08-06
Verified
Critical
Professionalism
Value
The person who helped me when I picked up one of my dresses was unfortunately very rude and unprofessional. It was also over-priced and not a good value for the alterations I did receive on one dress. I was advised it would take several appointments for an alteration on one gown. I took that gown elsewhere and it was completed correctly (and beautifully) on just one visit and at half the cost. If you are looking for affordable options there are better options that are local or just up the road in New Market.
Sound Advice NZ Ltd
Sound Advice NZ Ltd
2021-06-30
Verified
Positive
Professionalism
Quality
Responsiveness
Value
Amazing service and a willingness to help solve a problem with a broken zip urgently, Lynley (hope I spelt your name correctly) is an absolute legend 🙌🙏
Barbara Burgess
Barbara Burgess
2021-05-30
Verified
Excellent service. Coffee while you wait. I have never been disappointed. Very friendly and talented staff.
Angelique Keene
Angelique Keene
2021-05-14
Verified
Critical
Professionalism
Had previous good experiences. But recently customer service is poor. No greeting whatsoever on entry into the store even though there was salesperson standing at the front desk. Even if you’re busy a simple hello goes a long way. It made me feel extremely awkward. Second person that came out also had poor customer service skills. You would expect a business of this calibre to have great customer service. But no. Sadly won’t return. I’m sure they do not care. Gave two stars because the garment at least was fixed.
Reply from Rose's Alterations Ltd 2021-05-17
Hi Angelique, we are very sorry that your experience was not a positive one. We strive to provide the highest standards of customer service so it is disappointing to hear that we have let you down on this instance. We appreciate your feedback as it provides us an opportunity to improve. With this in mind we will be undertaking some additional customer service training with the staff members who interacted with you on your last visit. We would love to see you back at Rose's and have applied a discount for the next three months should you give us the opportunity.
Sanjeev Karippail
Sanjeev Karippail
2021-04-14
Verified
I have always been impressed with their service. Always go to them for any alterations.
Robin Day
Robin Day
2020-12-29
Verified
It seems these people have been there for ever. Top quality service and work never seems to vary. An institution!
John Garlick
John Garlick
2020-12-17
Verified
Always reliable.
Peter Braun
Peter Braun
2020-11-28
Verified
Julia Mason
Julia Mason
2020-11-06
Verified
Great service and a high standard of workmanship
Louise Brown
Louise Brown
2020-10-31
Verified
Charmaine
Charmaine
2020-09-11
Verified
Understood instructions and was able to give good advice.
Hannah Brand
Hannah Brand
2020-07-03
Verified
Positive
Professionalism
Quality
I was looking to have a couple knit items repaired. Two cherished sweaters, hand-knit by my Nan. I'm SO GLAD I found Rose's. Repairs on knit items are tricky. They did an absolutely beautiful job. Not only do they look perfect, but the repairs strengthened the items, giving me more confidence to wear them. HIGHLY RECOMMEND for anything special.
Reply from Rose's Alterations Ltd 2020-07-06
Thanks for the review, Hannah. I will certainly pass your comments onto Sharon who undertook the repairs for you. Thanks Richard
Mel Harris
Mel Harris
2020-03-14
Verified
Paul Ropiha
Paul Ropiha
2020-03-13
Verified
Cris Serrano Rueda
Cris Serrano Rueda
2020-02-27
Verified
Very kind and helpful :) thank you!!
Reply from Rose's Alterations Ltd 2020-03-02
Cris, thanks for the comments, very much appreciated. Pleased to help.
trish wall
trish wall
2020-02-17
Verified
Reply from Rose's Alterations Ltd 2020-03-02
Many thanks for the 5 stars Trish, always great to get the feedback.
Melanie
Melanie
2020-01-30
Verified
Highly recommend Rose's. Lovely people and excellent service. Special thanks to Christine for doing a wonderful job for me last minute. Will definitely be coming back.
Sue Dawson
Sue Dawson
2020-01-24
Verified
Fabulous service. Very quick turn around. Being open till late is great. Will come here always now, and I will recommend to others.
Gauthaman Karthigesu
Gauthaman Karthigesu
2020-01-18
Verified
Olga Garkavenko
Olga Garkavenko
2019-12-10
Verified
Good quality work. Friendly and quick.
Reply from Rose's Alterations Ltd 2019-12-18
Thanks for the positive feedback Olga, great to hear.
Y “Ydog360” F
Y “Ydog360” F
2019-12-05
Verified
Reply from Rose's Alterations Ltd 2019-12-18
Many thanks for the 5 stars, pleased that we could provide a great service.
Gigi Gigi
Gigi Gigi
2019-11-28
Verified
The ladies are lovely here but SUZANNE you are AMAZING!! I took my item in last minute to be altered & needed it for the weekend , my dads 60th bday , they said it wont be done till th following week cause Suzanne who usually alters my items wasnt in till next week. Which was totally understandable , i should of taken it in earlier!! Anyway, Suzanne rang me the next morning & told me she had done my item for me!!! I am so truely greatful Suzanne, thank you so very much!!! Truely truely greatful.
Reply from Rose's Alterations Ltd 2019-12-18
Thanks Gigi, we agree, Suzanne is amazing...
Phoebe Bannerman-Oxley
Phoebe Bannerman-Oxley
2019-11-26
Verified
great experience and lovely people
Reply from Rose's Alterations Ltd 2019-12-18
Thanks for the great review Phoebe, we think the team are pretty special as well.
Jaimee Barwood
Jaimee Barwood
2019-11-25
Verified
Always good service and reasonable price
Reply from Rose's Alterations Ltd 2019-12-18
Many thanks for the feedback Jaimee.
Lindsay Curnow
Lindsay Curnow
2019-11-14
Verified
Very professional, very fast, very pleasant.
Ash Ogden
Ash Ogden
2019-10-20
Verified
I had such a wonderful wedding dress consultation at Rose's Alterations. They were really thorough and I felt like they really cared about ensuring I look amazing on the day as well as giving me some good options to help me keep to budget. You're in good hands if you go to Rose's!
John
John
2019-10-11
Verified
Rude lady who seemed to be cashier, laughed when I gave my name, pretty shocking way to treat paying customers.
Reply from Rose's Alterations Ltd 2019-10-14
John I am very sorry to hear your experience was not as professional as we would expect. If you could provide me with some additional details I will check who you dealt with and address the situation accordingly. I hope your initial visit, consultation and the work we undertook were provided in a professional manner and you were happy with this part of the relationship. Feel free to contact me direct on richard@roses.co.nz Kind regards Richard Beechey Director
Lisa Robinson
Lisa Robinson
2019-09-09
Verified
Outstanding alterations and friendly service.
Reply from Rose's Alterations Ltd 2019-09-09
Many thanks Lisa, I will be sure to pass your feedback onto the team.