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Reviews (150)
Durr-e-Shahwar Syed
2023-03-25
Nice decent and clean office, friendly staff and owner. Everything about them seems comfortable.
Thanks for the positive review Durre:)
Susan Watene
2023-03-25
excellent best alterations in auckland
Thanks for the positive feedback Susan:) We look forward to seeing you again soon!
Jeremy Walters
2023-03-11
They are kind, professional and provide excellent customer service
Thank you for the positive feedback Jeremy. We really appreciate it and look forward to seeing you again soon.
Xenia Lucic
2023-03-07
Took a dress to have zip realigned. Simple job to do. Have newborn baby so for me to make a trip out the house is pretty difficult. Dropped my dress off early Monday morning and was told it would be ready for pickup Wednesday. Went to pick up my dress Wednesday at 11am, only to be served by a young blonde hair girl who was very rude and inconsiderate towards me and said the dress won’t be ready until 3pm that day. I advised that I was told it be ready on Wednesday and she just replied with it’s on the jobs to be done next. No apologies or anything for being an inconvenience to me. Won’t be coming back here ever again!
Hi Xenia
We are very sorry to hear that your experience was not the positive one that we strive to offer all our customers.
We have just become aware of this review so one of our Manager's will be following up with you by phone shortly. If you do have any concerns or queries we would invite you to contact us via phone (09) 5205290 or email retail@roses.co.nz so we can work on a prompt resolution.
Elizabeth McEwan
2023-01-27
Excellent service as always. I have not been disappointed in 22 years of service from Rose's. Staff are very professional and friendly. Perfect.
Thanks for the great rating Elizabeth! We look forward to seeing you again soon :)
Elizabeth McEwan
2023-01-26
Thanks for the great rating Elizabeth! We look forward to seeing you again soon :)
Sound Advice NZ Ltd
2023-01-20
Positive
Professionalism
Quality
Responsiveness
Value
Amazing service and a willingness to help solve a problem with a broken zip urgently, Lynley (hope I spelt your name correctly) is an absolute legend 🙌🙏
Thank you so much for your kind words, Lynley! We are so glad we could help you out.
Jason Wordsworth
2023-01-11
Thank you for your feedback, Jason! We appreciate your support.
evan joseph
2023-01-06
Lovely shop great service by the staff have had great service in the past would thoroughly recommend Roses Alterations to all my friends
Thanks so much for the great review Evan. We look forward to seeing you again in the future :)
Bex Taylor
2022-12-23
Great service, had my wedding dress altered here. Price was good. They called and said they needed extra time which was fine with me, could tell they were busy.
Thank you for your kind words, Bex! We are so glad that you were happy with the service and the price. We appreciate your understanding when we needed extra time.
Jan Keating
2022-12-16
Jan is very pleased with the work you did on the frayed seam Linley and really thrilled that you took the time to complete the task at Home last night. It now looks more fashionable. Looking forward to wearing it on Christmas Day at our family get together.
You are a master. Thanks again.
Love from Jan Keating
Thank you for your kind words, Jan. We are delighted to hear that you are pleased with the work we did and that you are looking forward to wearing it on Christmas Day.
Adriana Schekotova
2022-12-16
Exceptionally great service! My dress was done at short notice and it was resized perfectly.
Thanks so much for the positive feedback, Adriana. We look forward to seeing you again in the future:)
Tony Walton
2022-12-05
Thanks for the 5-star review Tony. Looking forward to seeing you again in the future :)
evan joseph
2022-12-01
Lovely shop great service by the staff have had great service in the past would thoroughly recommend Roses Alterations to all my friends
Thanks so much for the great review Evan. We look forward to seeing you again in the future :)
Craig Gibbon
2022-11-21
Thank you for the positive feedback Craig. We look forward to seeing you again soon.
Jubin J Kottiri
2022-11-01
Good
Thanks for the positive feedback, Jubin. We look forward to seeing you again in the future:)
debbie simpson
2022-10-11
Friendly service and very quick.
Thanks for the positive feedback, Debbie. We look forward to seeing you again soon :)
Kirsty Thomas
2022-10-08
Rose's are the best. If you need something to do with your clothes, trust them. They take care with your favourite trousers or must-revive top. The bonus is that, without fail, they're professional - yet always warm, personable, and friendly.
Lots of parking down the back (if you're stopping by and have kids in the car or when the clearway is on).
Alex Emirali
2022-10-05
Quick and easy service that went really well. I got my dress shortened and they charged me less than originally quoted and got it done in one day. Very happy with the result.
Mnt Tol
2022-10-04
Thanks for the 5-star review! We look forward to seeing you again in the future :)