%title%
%offer%
Reviews (175)
A L Lomas
2023-11-30
Expensive but excellent quality. Julie was patient and very skilled
Dear A L Lomas, we're delighted to hear you appreciated Julie's skills and our quality. We're always striving for excellence to justify the pricing. Thanks for your review!
Terry Lewis
2023-11-22
Had a dress altered by Naomi, it was so great she did another for me. Then got Sarah to alter a blouse. This summer my wardrobe looks like it was mad for me .. you ladies are amazing. Thank you.
Thanks so much for the positive feedback, Terry. It is always great to hear when we have done a great job and it will be passed onto our staff! We look forward to seeing you again in the future:)
Felicia Felice
2023-11-06
It's ok. A bit pricy though.
Ryan Blackmore
2023-11-03
As an alteration specialist this location is overpriced and under-delivering. The service in multiple instances had been derogatory to the point of rude.
The pricing scheme is ridiculous compared to other drycleaners/alterations. Costs for small suit alts were barely proportional and in one case cost the value of the suit itself just to take up the sleeve.
Incredibly disappointing experience.
Hi Ryan,
I am sorry to hear that you had a less than satisfactory experience at Rose's.
We aim to offer the very best in customer service and quality and it is concerning to hear that you did not receive this level of service.
Our costs are based on the amount of work involved. It is important to us that our staff are paid a wage that reflects their skills and expertise, while considering the high cost of living in Auckland. This can sometimes lead to an alteration cost appearing out of alignment with the garment cost, especially when compared to garments manufactured in markets with vastly different cost structures.
Our records indicate your last visit was in July. If you have visited more recently, could you please provide the date and time of your visit, so that we can further investigate your customer experience with the staff involved.
Feel free to contact me directly at rachel@roses.co.nz. I look forward to hearing from you and addressing your concerns.
Sudeshna kundu
2023-10-18
Good
Melaney Tkatch
2023-10-06
Ruined a jacket that went in for a minor belt loop repair. Came back with holes and a ripped lining. Will never come back and trust for care or repairs again. Would not recommend, stay away.
Hi Melaney, I am sorry to hear that your experience was not satisfactory. This outcome does not reflect the level of care and quality that we strive to provide to our customers. After conducting an investigation, we acknowledge that there was a misunderstanding on our part regarding the instructions. We believed this issue was resolved when the garment was collected, and we were under the impression that you were satisfied with the result. However, if you are still not completely satisfied with the outcome, please feel free to contact me directly at rachel@roses.co.nz. WE are committed to finding a resolution that will meet your expectations. Kind regards, Rachel@Rose's
Matt Fallon
2023-09-09
Got a couple of pairs of jeans taken in, and the work was flawless, and the sizing perfect based on the measurements they took, and how I wanted them to fit. I’ll be back again next time I need something done!
Thanks for the great review Matt! We look forward to seeing you again in the future:)
Jo Olsen
2023-09-07
Absolutely wonderful service
Thank you for your positive review Jo. We look forward to seeing you again in the future:)
Lynnette Rosenberg
2023-08-19
Quick efficient service and a good Job was done. It is rather expensive, but I am happy with the dress. Thank you.
Thank you for your feedback Lynnette, it is very much appreciated. Unfortunately, with costs increasing everywhere, we have had little choice but to follow suit. I am pleased to hear you were happy with your alterations. We look forward to seeing you again :)
Susan Watene
2023-07-31
excellent service and top quality work
worth it ⭐⭐⭐⭐⭐
31/07/23
had my jeans hemmed, also replaced a new zip...very very happy with the results ❤
Thanks for the positive feedback Susan:) We look forward to seeing you again soon!
Bethne Clark
2023-07-21
The ladies that do the repairs are so helpful, and always do awesome work. Monday to Friday front counter not always polite unfortunately.
Hi Bethne, we're glad to hear that you found our repair service helpful and the work awesome! We apologise for any inconvenience you experienced at the front counter, we'll address this issue with our team. Thank you for your feedback!
James Theakston
2023-07-15
Adnan Khan
2023-07-04
Great people great service
Thanks for the 5-star review Adnan! We look forward to seeing you again soon:)
Carissa Fleury
2023-06-30
Thank you for your 5-star rating, Carissa, it is always appreciated when our customers take the time to rate their experience with us. We look forward to seeing you again soon:)
Shona McIntyre-Bull
2023-06-29
Excellent, professional service and delivered before schedule
Thank you for your kind words, Shona. We're glad to hear that you had an excellent experience with our professional service and that we were able to deliver before schedule. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.
Carol Ainger
2023-06-26
Always such a helpful team and so talented at what they do. I'd highly recommend them.
Thank you so much, Carol, for your kind words. We are thrilled to hear that our team was helpful and talented in assisting you. We appreciate your recommendation and look forward to serving you again in the future.
Scott & Rachel Blackwood
2023-06-07
Fantastic repair to 2 pieces of cycling kit damaged in a crash - would highly recommend them!
Thanks so much for the positive feedback! We look forward to seeing you again soon:)
Aaron Gerrard
2023-05-29
Amazing service. Can not fault.
Thanks so much for the positive feedback Aaron. We look forward to seeing you again in the future:)
John Beechey
2023-05-18
Thank you for your feedback, John. We appreciate it.
Ignacio Devoto
2023-05-06
Want to thanks Lanley for going above and beyond and sorting out my golf bag.
She did an amazing job with a side pocket that was broken.
I really appreciate your service and friendliness.
10/10
Thanks so much for your excellent review Ignacio. I will pass your comments onto Lynley, as I know she will appreciate it. We look forward to seeing you again in the future:)