Verified Company
The insulation quote was reasonably priced, we got upgraded to a higher R-xx rating for free, and the work was completed very quickly.
The laborers however were not very good. They tracked mud through the house and only found boot covers after I asked as opposed to just putting them on anyway, which resulted in us having to clean the carpet on the stairs, an area rug, and an extensive path from our back door up to our attic access. They also got mud into our pet's water bowl somehow which contaminated his water. There was a cut in a floorboard from the ladder as it did not appear to have rubber feet on it. Furthermore there is a large scrape in the stairwell where they hit the ladder they used to access the ceiling hatch. The house is freshly remodeled, refloored, and painted so these damages were not present before.
I understand that English might have been difficult for some of the contractors we had, but if one paying four figures for professional work to be done they would have expected the execution to not result in having to clean and potentially repair floors more than a few scraps of insulation foam. I will not be returning my business to them.
Reply from Robinson Insulation
2025.11.24
Hi K.R.,
Thank you taking the time to share your feedback. We are truly sorry to hear about your experience and want you to know this is not the level of service we aim to provide.
We're glad to hear you were satisfied with the pricing, upgrade, and prompt completion, but we take your concerns regarding cleanliness and care in the home very seriously. We always expect our crew to protect our costumers' homes, use boot covers, and avoid any damage, and we regret that this wasn't your experience.
We would really appreciate the opportunity to speak with you directly so we can better understand what happened and make it right. Please contact our office at your earliest convenience so we can address this promptly.
Thank you again for bringing this to our attention.
-Robinson Insulation Company
Thank you taking the time to share your feedback. We are truly sorry to hear about your experience and want you to know this is not the level of service we aim to provide.
We're glad to hear you were satisfied with the pricing, upgrade, and prompt completion, but we take your concerns regarding cleanliness and care in the home very seriously. We always expect our crew to protect our costumers' homes, use boot covers, and avoid any damage, and we regret that this wasn't your experience.
We would really appreciate the opportunity to speak with you directly so we can better understand what happened and make it right. Please contact our office at your earliest convenience so we can address this promptly.
Thank you again for bringing this to our attention.
-Robinson Insulation Company
