Riverside Health Centre Reviews

I am finding it impossible to get into my Anima account. Why should it be so complicated

I love Retford Riverside,Quick response from anima and team. Lovely, problem solving team.Thank you so much for your service and support.

I needed to speak to a medical professional today so, I messaged the surgery. I recieved a phone call from reception within the hour. The receptionist couldn't have been more helpful and kind. I explained my problem and she arranged for a medical professional to call me. Again, the call was within an hour and a prescription was sent to my local pharmacy. The treatment I received was first class from start to finish. I really feel that the staff at Riverside don't get the respect and praise that they deserve. Thank you all.

Fabulous care received today . Contacted surgery by the anima system this morning , given a blood test appointment this afternoon & seen by gp after. Thank you Riverside

I think the surgery has done well in what are very difficult times for the NHS. They are making efforts to improve their service and the new on line system for booking appts etc works very well from my experience.

Appalling. Lack of everything, care, responsibility, knowledge

I saw Lucy Deakin Nurse practitioner on Friday. The appointment was easy to make on the Anima system, I was asked to come in for a F2F appointment. It was on time and Lucy was thorough, friendly, kind, and overall I felt listened to. Happy I no longer have to wait on hold on the phone. This system really works for me, especially if I have to make an appointment when I’m at work.

Always had a good experience with this practice, myself and my daughter have had to see a doctor/nurse a couple of times and theyve always been professional, calm and very thorough, especially when it comes to children. Very quick at getting referals/tests done. Lovely staff that Ive met and very helpful. I do see how busy they are which all gp practices are and I do think they handle it well from what Ive observed.

Unfortunately the constant issues I have had with this practice over the past year has been very stressful. Put a google review last year but it seems to have disappeared. The list is endless however I have enclosed recent examples. 1...Around august last year I was told I needed an urgent liver test and after 6 weeks I had not received the results. I was told they would make an appointment with the hospital to discuss the issue and this has not happened. 2...Had an ECG at the practice and the machine failed as it linked to a laptop and it took 10 attempts to get a blood sample. In fact the nurse asked me to come back another time and I refused. Doctor said he would sort out an appointment at the hospital....never happened. 3...I was due to work abroad for a few months and I contacted the practice 2 months prior for 3 months medications. After 2 months they had not sorted it out and I had to seek private medical assistance abroad for the medications I need. 4...In December I asked to see a doctor reference to discuss my medication. They said a doctor will call you in in 3 weeks time. The doctor called and I was driving and the doctor left a message to say she would call back so I returned home so I would not miss the call. The doctor never called back and that was nearly 3 weeks ago. 6 weeks on and I still cannot speak to a doctor reference my medication. 5. In the past one of the call centres they use gave me false results on a test I had . She later apologised .

Useless beyond belief, the receptionist staff have zero sympathy and just want you to get off the phone line, there online system is even worse than the receptionist staff but atleast you get less attitude from it.

Brilliant doctors staff are very helpful never had a problem they above and beyond to help

I cannot put it into words how terrible this surgery has become. I have lost all trust and confidence that they can deliver any level of quality care. Quite simply and evident from recent reviews, you are failing your patients. The care of your patients should be your first concern and never compromised, however this is not the case. The online system Anima, (although it saves you spending two hours in a telephone queue to speak to someone) is a complete joke. Literally, god help any patients that can’t use technology or have no family support in this situation. I guess these will fall through the incompetence net that this surgery has created and their lives will be put at risk. I am sure that this review will get a cut and pasted reply from whoever oversees this shambolic surgery. Saying how great everything is. But, get into the real world, as you are failing many of your patients. Fingers crossed that things improve the new Year. After my 3 Month wait for a face - face appointment. I am hoping for a Xmas miracle and I manage to get an appointment or any level of care in 2024! Anyway I will plod on in pain (accurate at times), thanks Riverside you are doing a tremendous job!

Not impressed at all av been with this GP practice for 10yrs and since this silly online stuff come out trying to get an appointment is a waste of time you sing up to it set it all up and as per there are no slots and you have to register every time and when you call them you are on hold for over a hour to be told you need to do it online I would not be call if I could do it online it's silly and needs to be relooked at

My wife has been trying to sort an issue with her Knee, the level of service from Riverside , is disgusting bordering on dangerous, if you think elderly patients or non tech savvy will use the Anima app then you are living on in Dreamland. So we have A&E say go to your GP the Anima app saying go to A&E, Riverside might as well save time and just send a message to the patients saying " get stuffed you fool" , Riverside are an embarrassment to the NHS

These Doctors are making big mistakes, there booking system is a complete mess, it's impossible and they don't seem to care at all, now they want you to book on line, it too is a complete shambles, we live near Retford in Nottinghamshire, there system wants to book for a Doctors in London 😳 Nightmare It's been going down hill for a while but this is now an impossible situation It's disgraceful

I’ve been with this practice for about 10months now and have been so happy with the quality of care I am receiving. The surgery itself is a very pleasant environment and all the staff are warm and friendly. I feel welcomed when I need to go.

4th day in a row I'm trying to get in contact with the practice, was 1st in the queue multiple times and always time out no response I've been calling multiple times a day and nothing, this is the worst practice to get hold of.

Very impressive. Efficient, thorough and quick service. Will definitely use again and would encourage other people to use it

Nice staff very friendly and helpful