Riverbend Sandler Reviews

Felicia Siepker 2026.06.10

     

Where our initial pool put in by Riverbend Sandler pools over 20 years ago they did an amazing job and we loved it when we had to get our pool plastered. We went back to our Sandler pools to get a quote and talk to the sales resource about what we wanted to do and how we wanted to get it done. We were clear that we wanted the same color that we had previously, which was a nice deep blue color or look. When the sales rep showed us the color that they recommended we had concerns that it wasn’t very blue. It looked more green and swampy. He sure does that. No no this is the color you want. The next color blue will be Smurf and that we wouldn’t like it so we referred to the expert and went with their recommendation. The pool color turned out to be exactly what we thought it would be more green than blue. We escalated and talk to the management at Riverbend Sandler pools. We didn’t have them come out to that. House expressed our concerns and when we talked to the sales rep that we went with you basically said you signed the contract and that was it after multiple contacts and conversations ever been Chandler pools they kind of just blew us off and never really got back to us. I said well let me go talk to XYZ person and they continue to just give us the runaround after a year of attempting to try to make it right. We finally gave up and decided to write this review and give them one star very disappointed for a company that we’ve worked with for over 20 years and would give them five stars in the past we feel like we gave them every opportunity to try to do the right thing and they ignored us at every opportunity, but we’re given them one star and did not recommend you use Riverbend sand pools. If you do use them make sure that you go look at a pool that they’ve installed with the color that you want to look at or you want your pool to be. Do not trust them to give you the right information that the right time in the sales office.

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Reply from Riverbend Sandler 2026.06.12

Felicia, I’m sorry to hear about your disappointing experience with the pool color and the lack of effective communication from our team. Your feedback is important, and I understand how frustrating this must be after such a long history with us. We appreciate you bringing this to our attention. A representative from our company will be reaching out to you soon. Thank you for your honesty.

M Young 2026.06.04

     

Love our pool thanks to Riverbend! Their service is outstanding and keeps our pool swim-ready year after year.

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Reply from Riverbend Sandler 2026.06.04

Thank you, M! We're so glad to hear that you're loving your pool and appreciate our service. It's great to know we keep it swim-ready for you year after year!

Steve Marcus 2026.06.03

     

Virtually never return calls, until after multiple messages are left. Takes weeks to get any repair scheduled. Simply and completely nonresponsive. Pool cleaning is often half-ass. During summer months, as algae potentially becomes an issue, they'll often come and completely ignore the algae

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Reply from Riverbend Sandler 2026.06.03

I understand your frustration, Steve, and I apologize for the inconvenience you've experienced with our communication and service. Your feedback is important to us, and we are committed to improving our response times and the quality of our pool cleaning. We are looking into this matter and someone from our team will be reaching out to you soon.

B Gordon 2026.06.03

     

UPDATE: Riverbend had someone come back out to discuss all of my concerns after my initial review and was assured they would be addressed. We scheduled a time for a crew to come out, but they canceled and never followed up with a return date. After that initial meeting and despite multiple follow ups to coordinate a time, no one ever returned to fix any of my issues. Extremely disappointed all around. I would not recommend this company for pool renovation or maintenance services. While our initial sales experience was positive, things quickly went downhill once the renovation began. The project took FAR longer than expected, and even after completion, there were unresolved items that remain unaddressed. We also tried their maintenance services via trial that came with the renovation, but the experience was so poor we chose not to continue. Given the significant investment we made we expected timely service and professional follow through, but unfortunately, that was not the case. From what I understand, recent changes in upper management may have caused the company to take on more projects than they could reasonably handle. Regardless of the cause, our experience was disappointing from beginning to end and not once was a rebate or discount offered to make up for the inconvenience. I strongly recommend looking elsewhere.

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Reply from Riverbend Sandler 2025.05.02

We sincerely apologize for the experience you had with your pool renovation and maintenance services. A member of our renovation team will be reaching out to you. Your feedback regarding the delays and issues is valuable, and we are committed to improving our processes.

Frank DaCosta 2026.06.02

     

Unresponsive! They installed a pool rail for us a couple of years back, but it has always been loose and in need of securing. We have reached out repeatedly on and off, via email and phone and text, and we have not yet received a response. Granted, post-installation support is not a lucrative activity, but clients expect it from a well-respected company. Come on, RS, just drop by and stand behind your work! UPDATE: I received a call a few days after posting the review. A friendly support person came a couple of days later and resolved the issue in perhaps five minutes.

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Reply from Riverbend Sandler 2026.05.27

I understand your frustration, Frank, and I apologize for the lack of response regarding your pool rail issue. We value our customers and their concerns, and I appreciate you bringing this to our attention. A member of our management team will be reaching out to you soon. Your satisfaction is important to us.

Steve Pruss 2026.05.27

     

Robert did a great job taking care of our pool. We appreciate his attention to detail, the pool looked great when he finished.

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Reply from Riverbend Sandler 2023.03.31

Hi Steve, Thank you for taking the time to share your feedback. We are glad to hear that you are satisfied with your pool maintenance.

Carrie Caulkins 2026.05.18

     

Similar experience to other reviews- we pay for weekly maintenance and now have algae growing in our pool that was recently completely redone- brand new plaster and tile is now green and disgusting due to inept pool cleaners that are constantly changing and lack proper training on how to maintain the chemicals for the pool

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Reply from Riverbend Sandler 2026.05.18

Carrie, we’re very sorry to hear about your experience and understand how frustrating this must be, especially with a newly renovated pool. Unfortunately, we’re unable to locate your account based on this review alone. We take concerns like this very seriously and would appreciate the opportunity to investigate and make things right as quickly as possible. Please contact us directly at (972) 985-2373 or maintenance@riverbendsandler.com at your earliest convenience so we can ensure your pool is properly taken care of moving forward.

Norman Kaucher 2026.05.18

     

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Reply from Riverbend Sandler 2026.05.18

Thank you for your 5-star review, Norman!

Meghan Ciganik 2026.05.17

     

Riverbend Sandler designed and built our swimming pool based on our needs. It is everything we wanted. We use them for weekly pool service (cleaning and checking the equipment). They also clean the filter when needed. Response time to any communication from us is quick and resolute. My only complaint is that we picked travertine for our decking and were not told that each wet spring season, the ground might swell/shift and displace some of the stones. We keep having to use mason workers every year to address the issue. It would have been nice to know this was a possibility in advance.

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Reply from Riverbend Sandler 2026.05.18

Thank you, Meghan, for your feedback! We are delighted to hear that you are satisfied with your swimming pool and the service you received. We appreciate your comments regarding the travertine decking, and we will ensure to communicate this information more clearly in the future. The heat and weather in Texas can cause ground movement in some areas, which is why pavers are a great option here; they can be re-leveled at a later date if needed. Your satisfaction is very important to us!

Dan Bourland 2026.05.17

     

Steven is a great tech. On time and very thorough. Answers any questions we may have

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Reply from Riverbend Sandler 2024.09.18

Thank you, Dan! We appreciate your kind words and are glad to hear about your positive experience with Steven.

Siavosh Tarighi 2026.05.14

     

I want to recognize Hector and James from Riverbend Pool for their outstanding customer service and professionalism. Both of them have been exceptional with communication, always keeping me informed and following up every step of the way. What really stands out is how much they truly care about their customers. Hector and James consistently go the extra mile to make sure everything is handled properly and that the customer feels valued and supported. In today’s world, it is rare to find people so dedicated, responsive, and committed to excellence. Riverbend Pool should be extremely proud to have team members like Hector and James Guice representing their company. They have made a stressful situation much easier, and their hard work and dedication absolutely deserve recognition. Thank you both for the excellent service!

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Reply from Riverbend Sandler 2026.05.14

Thank you, Siavosh, for your kind words and for recognizing Hector and James for their exceptional service. We're glad to hear they made your experience easier and that you felt valued and supported. Your feedback means a lot to us!

Jeffrey Lane 2026.05.14

     

Great pool cleaning service, hands down!

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Reply from Riverbend Sandler 2026.05.14

Thank you, Jeffrey! We're glad to hear you enjoyed our pool cleaning service. Your satisfaction means a lot to us!

Mike Keller 2026.05.12

     

Riverbend built my pool 25 years ago and has done all my service since. James Guice of Riverbend has been by service support for years and he does a great job. I appreciate his professionalism and customer service focus. I highly recommend Riverbend and James Guice. Mike Keller

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Reply from Riverbend Sandler 2026.05.14

Thank you, Mike! We appreciate your long-standing support and are glad to hear about your positive experiences with James and our team. Your recommendation means a lot to us!

dann foster 2026.05.11

     

Had one of your service name is James Guice he was a great help to tell me what is going on told me what I had to do. I rate him a Five star DAnn Foster. 2617 Winterplace Circle Plano, ,75075

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Reply from Riverbend Sandler 2026.05.11

Thank you, Dann! We're glad to hear that James was able to assist you effectively. Your feedback means a lot to us!

Amanda Jordaan 2026.05.11

     

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Reply from Riverbend Sandler 2026.05.11

Thank you, Amanda, for taking the time to leave a review. Your feedback is appreciated!

Mary 2026.05.08

     

We are the neighbors. I can’t speak to the quality but as the neighbors we had men walking across our property. We had concrete dumped on our property. If we hadn’t removed it immediately it would have become permanent. We even had a large ditch witch machine parked on our lawn. Poor supervision.

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J H 2026.05.06

     

Chad came out to diagnose and replace a timer issue with my cleaner pump. He was extremely professional, patient, and knowledgeable. He answered all of my questions and was an absolute pleasure to deal with. This is my first home with a pool, so the fact that he took the time to ensure that I understood everything is a huge relief. If you use Riverbend Sandler Pools, you are in good hands!

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Reply from Riverbend Sandler 2026.05.06

Thank you, J, for your wonderful feedback! We appreciate your kind words about Chad and are glad to hear he made your experience so positive. Enjoy your pool!

Lorena Santibanez 2026.05.04

     

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Reply from Riverbend Sandler 2026.05.04

Thank you, Lorena, for your review. We appreciate the five stars!

Bish Mubarak 2026.04.29

     

I generally don’t write reviews, but I had such exceptional service From Chad Yesterday that I had to give him five stars. Great work and thank you!

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Reply from Riverbend Sandler 2026.04.29

Thank you, Bish! We appreciate your kind words and are glad to hear that Chad provided you with exceptional service. Your feedback means a lot to us!

Irfan Walimohammad 2026.04.28

     

Amazing pool service from James Guice! He is an amazing communicator and great to work with. They are a company to work with and take care of everything from building to service.

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Reply from Riverbend Sandler 2026.04.28

Thank you, Irfan! We're glad you had a great experience with James and our pool service. Your feedback means a lot to us!