Riverbend Sandler Pools

www.riverbendsandler.com

Riverbend Sandler Pools Reviews

Excellent rating
4.5
633 reviews Verified
Riverbend Sandler Pools
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Reviews ( 633 ) 4.5

Cristina Lopez Sordo
Cristina Lopez Sordo
2024.05.22
James' level of customer service was outstanding! He tried three things to fix the pool and spa lights that were not working until they finally turned on! Thank you very much, James!
Reply from Riverbend Sandler Pools 2024.05.22
Thank you for recognizing James! We appreciate your feedback, Cristina Lopez Sordo!
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Alyson Lupo
Alyson Lupo
2024.05.21
When we experienced some complications during our salt cell replacement, James at Riverbend Sandler came to our rescue first thing the next morning, prioritizing our easy job in his busy day. We couldn't have been more appreciative or impressed. They do hire the best, and we can attest to that!
Reply from Riverbend Sandler Pools 2024.05.22
Thank you for sharing your experience, Alyson! We're delighted we could assist you promptly and efficiently. Appreciate your kind words and trust in our team!
Bill Sei
Bill Sei
2024.05.21
Ryan has been great. Shows up on time, gets the job done in a timely manner, and does great work having our pool ready to use every week. Thank you!
Reply from Riverbend Sandler Pools 2024.05.22
We appreciate your kind words, Bill. Thank you for trusting your pool to Riverbend Sandler.
Trey Finley
Trey Finley
2024.05.19
They did a good solid job for us. We had an occasional miscommunication but it’s nothing that would keep me from calling them first when we have a need. Can recommend.
Reply from Riverbend Sandler Pools 2024.05.22
Thank you for your feedback, Trey! We appreciate your support.
bob moreland
bob moreland
2024.05.17
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Did a pool remodel with Riverbend. Sean and his crew(s) did a great job. all the workers were polite, enthusiastic and skilled.
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Rick Churchill
Rick Churchill
2024.05.16
James was great as always, prompt and found the problem right away and replaced the defective part
Reply from Riverbend Sandler Pools 2024.05.17
Thank you for recognizing James' prompt and efficient service. We appreciate your feedback!
Adam Ridzinski
Adam Ridzinski
2024.05.16
Riverbend designed and built us a fantastic pool! Amy was a tremendous help throughout the entire process. Through all the intricacies of purchasing, designing, and building, Amy made sure we understood all the details, were comfortable with the process, and answered all of our questions. Highly recommended! Mike is great as well! Brandon just helped us and was fantastic and walked us thru everything!
Reply from Riverbend Sandler Pools 2022.06.29
Thank you for the 5-star review, Adam. We are thrilled that you would recommend us. We put customer experience and satisfaction as our priority. So thanks for the kind words and we look forward to working with you again. Sincerely Riverbend Sandler Pools
Ron Netherland
Ron Netherland
2024.05.14
Filter cleaning time. Dustin called ahead to make sure it was a convenient time. He did an amazing job and now the pool circulation is better than I can remember. Dustin is very thorough, cleaned up after himself, and we are very pleased with the job.
Reply from Riverbend Sandler Pools 2024.05.14
Thank you so much, Ron! We're glad to hear that you are satisfied with your filter clean. We look forward to working with you again in the future.
Nancy Pitcock
Nancy Pitcock
2024.05.12
Paul is a great technician! He’s the best!
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Nancy Pitcock
Nancy Pitcock
2024.05.12
Paul is a great technician! He’s the best!
Reply from Riverbend Sandler Pools 2024.05.14
Thank you for your 5-star review!
Richard Sheffield
Richard Sheffield
2024.05.11
Our technician Mike Long was extremely helpful in getting out pool repaired and ready for summer. He quickly diagnosed the problems and made repairs the same day. He has worked on our pool a few times and always does a great job!
Reply from Riverbend Sandler Pools 2024.05.14
Thank you, Richard! We're so glad to hear Mike provided excellent service and got your pool summer-ready. We'll be sure to pass along your kind words to him!
Shelby Smith
Shelby Smith
2024.05.11
We used Riverbend Sandler to do a complete remodel of our pool 3 years ago. We chose them because from our research, they had great reviews and our neighbor had just used them for a new pool construction and had been happy. What we learned after getting into this is that their new pool construction division is completely separate from their remodel division and the remodel business is completely subpar. I can't describe how horrific the experience was for us. It took me a long while to decide to write a review because while there were SOOO many mistakes made during the process, Riverbend Sandler did graciously acknowledge the mistakes and did their best to make it right. However, a few years into our remodeled pool, it is literally falling apart. Before the remodel, we had a pool that had been built in the 80s but was not missing one single tile-- it was in great shape-- just extremely outdated. Now that Riverbend Sandler has remodeled it, it appears that the pool surface is holding up great. However, the pool tile and the mason work around the spa has literally fallen apart. After only a few years, the grout has fallen out almost all the way around the edge of the pool between the tile and the deck, we are missing SO MANY tiles and the stone around the spa is chipping away. Our 40 year old pool was in FAR better condition than it is now since they remodeled it only a couple of years ago. We thought we were doing this the right way and instead of going with the cheapest quote, we tried to choose a company that was reputable and long-standing in the community. That backfired. We now have a pool that we are about to have to sink a small fortune into repairing because of Riverbend Sandler's shotty work. Moral of the story, I only hear good things about their new pool construction division. However, if I had to do it over again, I would most definitely not do a remodel through them.
Reply from Riverbend Sandler Pools 2024.05.16
We're sorry to hear about your disappointing experience with the pool remodel. We genuinely appreciate your feedback and concerns. Our renovation manager will be reaching out to you so that we can discuss this further.
A Reding
A Reding
2024.05.10
Diego is awesome!! He dresses so professional.. He takes his time cleaning the pool.. It sparkles after he is finished. He also goes in the pump area to check it out..We Do not want to lose him.. Mike Arlene Reding
Reply from Riverbend Sandler Pools 2024.05.14
Thank you so much, Mike and Arlene! We're delighted to hear Diego's professionalism and thoroughness make such a positive impact on your pool. We'll definitely share your appreciation with him!
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Mike Burns
Mike Burns
2024.05.09
Jason is the best, never an issue
Reply from Riverbend Sandler Pools 2024.02.09
Thanks for the kind words, Mike! We're so glad to hear that Jason provided you with exceptional service.
Chris Crawford
Chris Crawford
2024.05.09
Once again James swooped in and saved our bacon. We are in the process of selling our home, the inspection was due and we found the pool heater had a leak! James fixed and the inspection went great.
Reply from Riverbend Sandler Pools 2024.04.19
Thank you for your loyalty and kind words, Chris! It's been a pleasure assisting you with your pool needs for over a decade. Your satisfaction is always our priority!
Chris Crawford
Chris Crawford
2024.05.09
Riverbend Sandler built our pool 15 years ago, for many of those years James has been handling our maintenance issues with unfailing professionalism, expertise and friendly guidance, great guy.
Reply from Riverbend Sandler Pools 2023.02.20
Hi, Chris. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
W Carp
W Carp
2024.05.08
Our pool is always clean and running smooth thanks to Riverbend Sandler!
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Hamdy Shalabi
Hamdy Shalabi
2024.05.08
DJ Moore
DJ Moore
2024.05.08
Reply from Riverbend Sandler Pools 2024.05.08
Thanks for your feedback.
Travis Foster
Travis Foster
2024.05.08
Steven performs my weekly maintenance on my pool. He is there bright and early on my schedule day, which I appreciate. He completes all the necessary checks and I feel like my pool is being taken care of with care. Thank you, Steven!
Reply from Riverbend Sandler Pools 2024.05.08
We're delighted to hear that Steven's punctuality and attention to detail have made such a positive impact on your pool maintenance routine. Thank you for sharing your experience with us!