rezStream Reviews

Joanne C. 2025.10.31

     

Excellent Customer Support Overall: Very positive and knowledgeable, excellent company to partner with. RezStream works well for our boutique hotel. Pros: Their Customer Support is above and beyond. Very responsive and always able to provide a solution to any issue or question. Cons: Sales report that displayed pie charts does not exist anymore. That was very helpful for my sales meetings. It would be great to get the pie/bar charts back.

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Reply from rezStream 2025.11.05

Thank you for the great review Joanne. I am glad to hear that you are loving our great support. I will make sure I send this message to the development team on the pie charts. Let's see if we can get those back for you! Thanks for being a loyal rezStream customer for over 2 years!

Teresa C. 2025.10.30

     

Excellent choice Overall: My experience has been perfect! From set up to integrations, along with excellent customer service, even on a Sunday, it has been great. Pros: Just enough structure and reporting capabilities; great price for service provided; ease of use for any user. Cons: There is nothing not to like absolutely a flawless product. Love the payment processing integration .

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Reply from rezStream 2025.11.05

Thank you so much for the review Teresa. We strive to offer a simple yet flexible software solution, and I am glad you are seeing that reflected on your end. I love seeing the support comment as well, since that is something we strive for. As always, let us know how we can help in the future!

Stephanie Heiser 2025.06.20

     

If you buy a business that uses RezStream do not take over their existing account and if you’re just starting a hospitality business there are many other options that are much more streamlined and have better customer service. Aside from the atrocious situation they put me in, my website developers said it was the worst booking management system they’ve ever experienced.

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Reply from rezStream 2025.08.22

Hi Stephanie,
We’re sorry to hear about your experience with rezStream. After looking into your situation, it seems the challenges stemmed from the account setup transition with the previous owner. While we did our best to accommodate those unique requests, the system unfortunately wasn’t designed to be used in that way.

We also appreciate your feedback about your web developers’ experience. While that hasn’t been the norm we’ve heard from our partners and clients in the industry, we value all input as it helps us identify ways we can continue to improve.

We truly hope you’ve found a solution that better fits your needs, and we wish you the very best moving forward in your hospitality business.
—The rezStream Team

Chrystal B. 2025.06.10

     

Excellent platform would recommend to anyone Overall: I have been using rezStream for 6 years now and I have always had my questions answered quickly and had ease of use with this platform. I have never had a issue and the updated add on like direct payments and connections to VRBO and booking.com are great! Pros: I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations. Overall this is the best platform that I have used for our cabin rentals. Cons: I least liked figuring out separating group reservations. I wish there was a easier way to get someone completely separate.

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Reply from rezStream 2025.06.12

Thank you so much for the great review, Chrystal. We focus our efforts on making the software easy to use and by having fantastic support. I am glad to see that it is noticed by our customers! Thank you for being a long time rezStream customer and looking forward to another 6+ years of working together!

John B. 2025.06.06

     

Good Team and they make it easy for me. Overall: Very Good! Each and everytime over an extended period of time. Great Team of folks that want to be helpful. Pros: They have always been very helpful for many years. Good response and will to be helpful, on each occasion . Cons: Not anything, I enjoy dealing with them. They treat me like a friend and want make sure I am satisfied .

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Reply from rezStream 2025.06.09

Thank you for such a great review and kind words John! We are glad you see the value of our support and customer success teams. We appreciate you.

Tara G. 2025.06.06

     

Great, very easy to navigate! Overall: Overall, my experience with rezStream was positive. The system was reliable, easy to learn, and helped streamline our day-to-day operations—from managing reservations to handling guest communications. Their customer support was also a strong point—always prompt and helpful. While there were a few limitations in terms of customization and integrations, it served our small property well and improved efficiency. Pros: Its Very efficient! What I liked most about rezStream was how intuitive and user-friendly the system was. It made daily tasks like reservations, check-ins, and reporting much smoother. The support team was also incredibly responsive and helpful whenever we had questions or needed assistance Cons: Can't add a pet fee to Reservation as a new booking. While rezStream was generally very effective, there were a few limitations—especially in customization options for reports and guest communications. Some features felt a bit rigid, and it would have been helpful to have more flexibility or integrations with other tools we use regularly.

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Reply from rezStream 2025.07.14

Thank you, Tara for your kind review! I'm thrilled to hear that you’ve enjoyed rezStream’s ease of use and experiencing the great support our team strives to provide. We work hard to keep the system flexible without being overly complex. I’d love to learn more about your mention of the pet fee option. We do offer a way to add pet fees, so if there’s something missing or unclear, we’d appreciate the feedback to make it even better. Thanks again for taking the time to share your experience with rezStream—we truly appreciate it!

jerry C. 2024.07.25

     

Switching from Cloudbeds to rezStream Overall: People/company seem to care. Only early in the relationship but seem to be reliable and honest. Cloudbeds billing and customer service poor and inept. Pros: Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds. Cons: Minor issue - would be good to get itinerary of onboarding process/training ahead of time

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Reply from rezStream 2024.08.01

Thank you for the early review, Jerry. I'm happy that you're seeing the value of our support team. I also appreciate the feedback on onboarding and will make sure we review that. Looking forward to a long and happy relationship!

Wendell Mazelow 2024.07.11

     

You can't get a better hospitality service provider than Rezstream. From Websites and service, to the best Booking Engine in the business, Rezstream solves all your hotel and hospitality business issues at a price conscious, service oriented, technology backed provider with a friendly professional talented staff in one location. Check them out. My provider for over 14 years at Seashell Suites Resort.

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Jenifer V. 2024.07.09

     

GREAT Service ALWAYS Overall: GREAT! We are grateful for all the time [sensitive content hidden] spent with us explaining the product without being pushy. Making us feel comfortable Pros: We have been very pleased with RezStream ever since we found them at a trade show. They walked us through all the things we did not understand and have been kind when we are unsure of how it all works. They are always available to answer questions and help. They were willing to work with us to make it "ours" rather than forcing us to change the way we do business. Cons: We do not have a con. All of our experiences have been good.

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Reply from rezStream 2024.07.15

Thank you for taking the time to post a review of rezStream Cloud Jenifer. We appreciate the callouts for customer service! We strive to provide the best possible service and glad to see it's showing. Let us know if there's ever a "con" that we can help with! Thanks again.

Amanda M. 2024.02.27

     

Awesome customer service Pros: $3 Cons: Absolutely nothing!!! They go above and beyond for there customers!!

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Reply from rezStream 2024.03.08

Wow! Thanks, Amanda for your fabulous review! we're thrilled you're a rezStream customer and are seeing the value that we provide. As always, let us know if we can help with anything!

Catherine S. 2024.02.04

     

The software does what it needs to do Overall: I find it easy to use and the support is awesome Pros: It works very well and the support staff our great Cons: The fact that you can not reinstate a canceled reservation

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Reply from rezStream 2024.02.07

Thank you for the great, honest review of rezStream Cloud. I am so happy to hear you are loving the support and find the software easy to use. 2 of the things we really try to focus on here at rezStream. As always, let us know how we can help. And yes, I will add another vote on the reinstating a cancelled reservation!

Daniel M. 2024.02.04

     

Excellent software Pros: All features and the cooperation with the people at rezstream Cons: Noting that we are not happy with! All perfect

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Reply from rezStream 2024.02.07

Thanks Daniel! We love hearing this feedback. We are working hard to keep the new features coming and glad you feel it is "all perfect"! Let us know if we can help at all and thank you for being a loyal rezStream customer!

Will T. 2024.02.02

     

Satisfied with RezStream Overall: We really enjoy the personalized customer support and fast response times from real human beings. Pros: Ease of use, intuitive design, and excellent customer support. Cons: Sometimes it lacks a functionality that seems obvious, like being able to add a promotion related to Gift Certificate purchases. They are fairly quick to implement changes when they're asked for.

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Reply from rezStream 2024.02.06

I love this review, Will. Thank you so much for the detailed information. We really strive to provide the best possible support and happy to see that it shows. Keep requesting features/needs, I promise we pay attention! Thanks for being a wonderful rezStream customer!

Alla B. 2024.02.01

     

Functionality is perfect Overall: I was explained it ones and took from there, it shows how easy it is to navigate when just shown ones. Pros: Clarity, functionality, feels good to use it, user friendly, colors are soothing, everything is self explanatory and thought through. Cons: When using a reservation map the color pallet is too bright on my taste. Softer color pallet would be nicer to the eye.

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Reply from rezStream 2024.06.13

Thank you for the review Alla. I am glad you find the software easy to use. I'll be sure to share with our development team since that's the goal they have. Since you mentioned color pallet, you can customize those colors you see on the screen. Reach out to our support team and they can review with you or just search colors in the knowledge base. Thanks again!

David F. 2024.01.30

     

Good system Overall: Has worked well for our needs. We don’t need the online booking or credit card system. Pros: It works well for our resort reservation needs Cons: Hard to get it to sync for mailing address printing. But that could just be user error too

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Reply from rezStream 2024.02.02

Thanks for the great review, David. I see you've been with us for more than 2 years. Thank you for your continued loyalty. If you reach out, we can send you the instructions for exporting your list and then using Word or another label printing tool to mass print labels. Appreciate you sharing that feedback though! Thanks again.

Venice Beach Villas 2024.01.29

     

My experience with the entire RezStream team has been nothing short of phenomenal. The guidance the team provides in helping us to navigate the ever changing trends in the hospitality industry along with the endless ideas on how to grow sales has been second to none. Should we have any questions, they always answer promptly and provide support. Our hotel has seen excellent year over year growth, and the RezStream team is a big reason why. So grateful to have them as a trusted business partner.

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Reply from rezStream 2024.04.30

We’re with you every step of the way! Thank you for taking the time to share your feedback.

Willow Winds Info 2024.01.29

     

GREAT company to use! Awesome at marketing and reservation system. Amazing customer service.

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Reply from rezStream 2024.04.30

Thank you for being a GREAT customer! If there is anything else we can ever do for you, please let us know.

Mike W. 2024.01.29

     

Efficient and Effective! Pros: That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency. Cons: I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.

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Reply from rezStream 2024.01.31

Thank you, Mike for the wonderful review! I love that you called out the ease of use and efficient. Our development team will love to hear this! I'd love to learn more on your request for add-ons since we have that capability. Let us know how we can improve that for you! Thanks again and thank you for being a loyal rezStream customer!

Eric F. 2024.01.25

     

Easy System with GREAT customer service. Overall: Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response. Pros: The platform is easy to manage and use. The customer service is outstanding! Cons: Just hard to change reservations once made. You have to find just the right screen.

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Reply from rezStream 2024.01.29

Thank you for a great review Eric. We're so happy to hear that you love rezStream and our amazing support staff. We appreciate you and appreciate the feedback.

Roger M. 2024.01.24

     

Rezstream for a small Bed & Breakfast Pros: Great support staff that walked me through the initial onboarding, and have been very helpful since when I have encountered any issues or concerns. Cons: So far nothing major has come up. A minor nitpick is the number of emails from a simple inquiry due to their call ticket system, but better that they have a call tracking system.

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Reply from rezStream 2024.01.25

Thank you for such a detailed review, Roger! We are so happy to hear that things are going well. We appreciate your feedback on our ticketing system as well. I will pass along that feedback to see if there's anything that we potentially could do to eliminate an email or two. But you are right, maybe more tracking is better than no tracking at all! Thanks again for your review and let us know if you need anything in the future.