Went in for an appointment and heard no response for 2 weeks. Upon following up, we were gaslit (gas lighted?) about receiving follow up communication. The team here seems to spend a lot more energy covering up their tracks than with the actual ring purchasing experience.
Thank you for taking the time to share your experience. We believe your partner may have already reviewed our business earlier. The conduct you described, along with other complaints we had already received, led us to dismiss the employee with immediate effect. This is absolutely not how we conduct business. Since our launch in 2013, we have taken pride in delivering exceptional, personal customer service across all our locations worldwide. We are currently in the process of filling the LA position with the right person as soon as possible. We sincerely apologise for the inconvenience caused.
Christian Casazza2025.08.30
Reve Diamonds provides a very human and pleasant experience in buying your ring. Isadora went above and beyond in everything we needed.
DO NOT COME HERE.
If I had known this is where my fiancé was planning to take me, I would’ve honestly cancelled just based on the unprofessional review responses alone (seen here).
My fiancé Jake booked several appointments for us up in this area all in the same day since we were coming from out of town. The first one was Reve with Emily.
Prior to our traveling from out of town, he was very specific in our appointment notes about the exact diamonds we wanted to try on. We booked the appointment 2 weeks in advance, giving ample time for somebody to see our appointment and notes and let us know if there was an issue.
When we arrived, we were gathered from the lobby and led into a tiny windowless room that hardly fit the 3 of us. Unfortunately, no one ever looked at the notes we put on the appointment. Emily asked us questions that were already in the notes that she had pulled up in front of her, and informed us she had nothing we wanted to see in person - really nothing to see at all, because they would’ve had to order it in advance and don’t keep any stock there.
Mistakes happen. What really set us off is that she *then* went on to say that the first appointment is just to talk about what we like. Why was this not communicated at any point after our appointment was made? Do you not realize people come from out of town or go out of their way with their scheduling to be available for these things?
We were asked incredibly basic questions which could’ve taken place in the format of a phone call, email, Zoom, anything. You could even make it an auto-form that sends once an appointment is booked and not have to do anything yourselves if labor is an issue.
Whether this comes down to “growing pains” (I saw a review saying this location is new), or sheer incompetence, it’s unacceptable and I have shared this experience with everyone we’ve spoken to since.
When I shared with Emily that I didn’t care for a traditional wedding band and was leaning towards not doing a band with my engagement ring, she made a poor-taste comment that bands are what makes the marriage official.
As a final cherry on top, we never received any post-appointment information or follow up. We actually had to follow up ourselves on the one thing we did see, and Emily said she would look into it, and never got back to us.
I am appalled at the way this “luxury” company operates, how we were spoken to and treated, and the absolutely careless experience we had.
Thank you for taking the time to share your experience. The conduct you described, along with other complaints we had already received, led us to dismiss the employee with immediate effect. This is absolutely not how we conduct business. Since our launch in 2013, we have taken pride in delivering exceptional, personal customer service across all our locations worldwide. We are currently in the process of filling the LA position with the right person as soon as possible. We sincerely apologise for the inconvenience caused.
Ron Hanson2025.08.21
I purchased a diamond tennis bracelet from Reve for my wife’s birthday. The purchase was easy and effortless. The bracelet itself truly exceeded all of my expectations. The “4 Cs” of the diamonds were exactly as described. I decided to increase the size of the stones as I wanted my wife to have a more substantial bracelet. The exchange was seamless, including obtaining a certification for the diamonds in the upsized bracelet. Tal, the owner, personally communicated with me during the course of the certification process. I rarely have experienced this level of engagement from other organizations with whom I have done similar transactions!
The Reve team demonstrated an unparalleled level of professionalism, execution and client service!
Reve has earned my HIGHEST recommendation!
Thank you so much for your kind words and for entrusting us with the creation of your bracelet. We’re delighted to hear that you’re happy, and if you ever need further assistance or service for your jewelry, please don’t hesitate to reach out.
Bridget Sanders2025.08.11
Reve was so accommodating and made my dream ring into a reality! Customer service was fantastic. Thank you, Reve!
My partner and I had an initial consultation a few weeks ago. Said they would follow up with me in a couple days with some diamond options and to see if they could find the setting I liked available for shipping from another location for viewing. Haven’t heard back at all with any updates and followed up last week through their site with still no communication from them.
I have decided to go elsewhere for my customized ring given zero basic updates or communication from them. Not exactly sure what happened but definitely unfortunate.
EDITED in response the owner to include the conversation I had one day after I left this review. I never said anything went to spam, I said I checked my spam and nothing got sent there as you can see. You noted you “tried to email” although I’m not sure what that means. As soon as I put this review I was asked multiple times to remove it even though all I did was share my genuine experience.
This review does not reflect a genuine experience with our service, which is highly personal due to the custom nature of our jewelry process and the one-on-one consultations we offer at our Beverly Hills showroom. We followed up promptly, and you later confirmed that our emails had ended up in your spam folder. We kindly ask that you remove this misleading review.
RANDY MOLINA-AGUILERA2025.06.25
I recently purchased a wedding band for my fiancée through Reve, and the experience was nothing short of exceptional. Emily was incredibly helpful throughout the entire process—her customer service was outstanding!! She took the time to understand what I was looking for, offered thoughtful suggestions, and made sure I felt confident in every decision. I am a big procrastinator and waited til last minute to get a custom ring done and Emily made it happen getting the final ring ready on time🙂🙌🏼 The final result was beautiful, and my fiancée absolutely loves it! Thanks again!!
My experience with Ashley was up and down, but after all the hard work, the vision came through. Very accommodating Great at Customer Service great at everything. Perfect, customize salt and pepper diamond. Thank you for the beautiful service you have given
I had an amazing experience at Reve diamonds. Everything was perfect from the consultation, to the showing, to the design/modeling, and the final product. Emily was very helpful and personable, and assisted me every step of the way in obtaining my perfect engagement ring. They offer great pricing and will help you find something perfect within your budget.
It is truly beautiful, and I’m so excited to propose to my girlfriend with it. Thanks Reve diamonds! I would recommend to anyone.
I got my wife’s engagement ring at Reve and both of our wedding bands. It was a terrific experience. They worked with me on a beautiful bespoke ring. Ashley was terrific!
Customised our engagement ring here. Ashley was detail oriented and wonderful to work with. The entire process was very smooth. I had fun trying on many different rings at the initial meeting with my sister. After seeing the finished product, I wanted the prongs shaved down smaller and they turned that around over 5 days (including the weekend). My fiancé exchanged countless emails with Ashley because he wanted to surprise me on a specific date. Reve diamonds delivered! Final product is exactly what I wanted and I am so happy with it. Highly recommend!!
I felt the need to be extremely critical when it came to perfecting my engagement ring, and Emily was considerate, understanding, patient, and above all, an experienced talent. An amazing listener and jewelry architect, she sat with me throughout multiple meetings, frequently shifting her busy schedule around, and compassionately making time to help me visualize, customize, and scrutinize my dream ring. I feel truly blessed to have been her client, for she has equipped me with confidence and a most beautiful piece of art.
We were unable to find any customer matching the name provided. This review appears to be spam and has been reported to Google for further investigation.
Miss Tigra2024.09.23
This was the first (and hopefully also last) time we bought wedding rings so not at all familiar with the process and we were not aware this usually takes some time. Despite being on a short deadline, Rêve Diamonds made it possible without an issue at all. Thanks to the professionalism, competence and quick reactiveness of Ashley, we had our dream rings well on time and everything went just nice and smoothly. Big thank you again for everything, Ashley, especially for creating memories for the future! 🙏 All the best to you and your future family! It was lovely meeting you and keep up the excellent work 💪 🫶
Absolutely amazing service and process. My fiancé worked with Ashley to create a custom engagement ring. It is absolutely beautiful and he was able to do it all on a budget. I could not be happier with how it turned out!
Ashley at Reve is truly a gem! My fiancé and I had the pleasure of working with her to find the perfect engagement ring, and we couldn't be more grateful. Ashley's hard work, patience, and expertise made the entire experience seamless and enjoyable. She took the time to understand our preferences and budget, and helped us find the most stunning stone and design. Her guidance and advice were invaluable, and we're thrilled with the final result. I can't recommend Ashley enough - she's a true professional and a master of her craft. If you're looking for a personalized and exceptional experience, look no further than Ashley at Reve. Thank you, Ashley, for helping us create a memory that will last a lifetime!
I was going to buy a $200,000 Cartier diamond for my bride, but we decided that lab grown would be a better value & then we could design our own. We decided to replicate a Cartier engagement ring with a yellow diamond + a replica of a Graff necklace + matching earrings. Total approximate carat weight = 50!
Ashley the General Manager was extremely professional and helpful and had incredible design sense to help realize our vision. She’s been in the industry for 13 years and it shows
Everyone is slack-jawed when they see the ring, and I’m sure Mariia will cry when I present the necklace at our ceremonial wedding in the Caribbean. It will be breathtaking;)
I’m very critical so very rarely give 5 star reviews and they deserve it!
Amazing experience made effortless by the faultless service going above and beyond to make everything possible. Special mention to Ashley who went the extra mile and kept me informed about everything along the way.
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