Finding a counselor or therapist that immediately creates a safe space and shares useful tools can be a daunting task. I have been with Restorative Counseling as both a client, and a place of referral for my clients, and recommend them without hesitation. I have personally connected with Marissa and Jacqueline and have the highest praise and gratitude for them, but the whole practice seems to be comprised of compassionate, dedicated clinicians.
Reply from Restorative Counseling Services2024.05.29
Thank you Dawn! Your words sum up our mission to offer excellent care in a warm and safe environment so well. We appreciate you!
Jennifer Birch2024.02.13
Marissa with Restorative Counseling Services is incredible as a clinician and provides attentive and quality care. She is highly skilled and collaborative in her care of clients.
Reply from Restorative Counseling Services2024.02.13
Thank you Elizabeth! We love the work we do here at Restorative and appreciate the review.
Traci Thomason2023.01.03
It took me a while to submit this review (over a year) because my exposure to another practice helped me validate just how poor my experience was at Restorative.
I had temporary concerns about cost at this practice during a time that I was caring for a very sick parent, who passed just months after my last visit here. I was given a form to request a sliding scale but it was rejected solely based on income with no considerations for circumstances. Not that Restorative invented the sliding scale process or anything, but it is inequitable to assess affordability solely on income and legal dependents. The right thing to do is simply work with each client and their individual circumstances if your goal is to actually create opportunities. To avoid a change in care during this tough time, I decided to continue visits at a pace I could afford, which was 1-2x a month, and looked to supplement with other affordable forms of care. At a later point, I requested help from my therapist, Kat, with resources (outside of this practice) I believed I needed in addition to my current care plan with her. As a result of that request, I was dropped by the practice because I did not come often enough. I was told that I am welcome to come back only if I change my pace to coming in once a week or every other week, but until then my chart will be closed, meaning that I am no longer seen as a client and my upcoming session would be canceled. This is not an assumption or exaggeration, but the exact explanation I was provided in an email. How confusing is it that this is the same practice that refused to work with me on cost so that I could come more often? And now I was being REQUIRED to come more often to receive any care whatsoever. Looking back, I cannot imagine a more inconsiderate approach. A client- oriented solution could have been to offer a specific number of discounted sessions until I found a new practice OR to simply allow me to continue to come at the pace I was comfortable paying for. But it is clear that this decision was more about their needs than mine.
To summarize my experience at Restorative, there was an aura of privilege that made me feel as if I was not welcome with my particular set of circumstances. It really is not hard to recognize that someone who is high earning from an underprivileged background and someone who is high earning after countless years of generational wealth and stability do not have the same economic access and opportunities. And while I did not have issues directly tied to my race, I do believe my experience reflected an inability to recognize and empathize with the indirect implications of a Black experience. This was not a safe space for me as a Black woman from an underprivileged background. I write this in hopes that no one else has this experience. And to be as fair as possible, I am only addressing my experience outside of actual sessions with Kat. I am giving some stars because I do not have concerns about the sessions. This is in regards to cost, scheduling, external resources, determining a plan of care, and how I did not feel valued as a client here overall, which required interaction with the director, Marissa in addition to Kat. As I mentioned before, this experience was a little while ago and I genuinely hope that this practice has already improved their support for clients from all walks of life, especially those who are committed to growing with this practice. And if not, there are better options out there.
Reply from Restorative Counseling Services2023.01.17
Hi Traci,
Marissa Mundy here, the Clinical Director at Restorative Counseling Services. Thank you for taking the time to share your experience and concerns, and my hope is that we can connect one-on-one soon. The relationship between our team of therapists and clients is of the upmost importance to us, so please contact me or Kat soon.
Due to confidentiality, we never speak about any of our clients or their experience online or elsewhere. But I’d like to share some key points about our practice in general.
We take the ethical responsibility to effectively treat our clients very seriously. When clients begin therapy with us, we collaboratively identify therapeutic goals and develop an evidence-based treatment plan, which includes how frequent sessions need to be in order for therapy to be effective. It’s so important that our clients get the right kind of therapy at the right frequency. Anything less would be poor care, and we believe our clients deserve to have their concerns treated effectively, even if it means referring them out to another practice.
If clients are unable to afford services at the frequency necessary to treat their presenting concerns, we always provide a minimum of three referrals to other practices that either take their insurance or are at a lower price point. And we encourage clients to sign a form which allows us to coordinate care with their new provider. This ensures a seamless handoff from one therapist to another.
Again, I would love to speak with you, so please contact me or Kat directly. Your story matters and I look forward to hearing from you.
Jody Baumstein2022.11.16
Marissa is an exceptional clinician. She’s warm, engaging and committed to providing quality services. I have known her for years and am continually impressed by her desire to stay informed of and trained in evidence-based treatments. I fully trust her clinical knowledge and judgment. She’s an expert in the field and someone that I feel extremely confident referring to.
At Restorative Counseling, there are a team of clinicians who offer a range of services and specialties. As a therapist myself, I wholeheartedly recommend Marissa and the team at Restorative Counseling! So grateful to have a place like this to refer people to in our community.
Reply from Restorative Counseling Services2021.04.02
Thank you for taking the time to leave a review Jeremy! We couldn’t agree more - Ashlyn is an incredibly skilled therapist and we are so glad she is a part of our team!
David Sturgess2021.01.21
I've known Marissa for several years and have sat with her in clinical consultations, as well as discussed business development and consulting. She genuinely desires to serve the client and her team, and does so wisely. Restorative Counseling is a reliable and safe place to go when needing help. I would trust my family and friends with her or the team she leads.
Reply from Restorative Counseling Services2021.01.26
Really appreciate your review David Sturgess . Very grateful for the feedback and sincerely wish you all the best.
David Tolbert2021.01.15
As a counseling practice owner I can always be confident that clients we refer to Restorative Counseling Services will have a positive experience. Their clinicians are first rate, the support staff is kind and professional, and the facilities are clean and comforting.
Reply from Restorative Counseling Services2021.01.18
Really appreciate your review David Tolbert . Very grateful for the feedback and sincerely wish you all the best.
Chelsea Gray2020.11.13
Marissa is truly wonderful. She’s a great listener, professional, intuitive, helpful and compassionate. I highly recommend using her for counseling services. Especially during such a tumultuous time, it’s so essential to have a voice of reason and perspective.
Reply from Restorative Counseling Services2021.01.09
Thank you very much Chelsea Gray . We sincerely appreciate you taking the time to leave us such a wonderful review filled with kind words. You are always welcomed here, and we wish you all the best.
Jenna Welch2020.11.13
Marissa is amazing! She is a wonderful listener and provides such helpful feedback. She makes you feel comfortable and is encouraging. Would HIGHLY recommend her!!
Reply from Restorative Counseling Services2021.01.09
WOW! Thank you very much Jenna Welch . Your kind words and satisfaction mean everything to us. Sincerely grateful for the positive rating and recommendation.
Shannon Hay2020.11.13
Marissa is an amazing counselor! I trust her completely, as she’s always made me feel like I can be fully transparent without fear of judgement. She’s a great listener, and I value my time with her immensely.
Reply from Restorative Counseling Services2021.01.09
Really appreciate your review
Shannon Hay . Very grateful for the feedback and sincerely wish you all the best.
Madison Brooks2020.11.13
Kat was a colleague of mine during our time in graduate school. I can attest to her warm, healing energy that provides her clients with a feeling of safety and tranquility. She meets her clients where there are to allow for growth in the context of their journey. Any person would be in great hands with Kat as their therapist.
Reply from Restorative Counseling Services2024.02.13
Thank you Madison. We agree - Kat is fantastic and we love having her on our team.
Carissa Stalnaker2020.10.21
I went to grad school with Kat for 3 years, and I wholeheartedly recommend her as a counselor. She is kind, encouraging, and brings excitement into the counseling room. She is a life-long learner and constantly reading the latest counseling book, which is something I truly admire. Although this review has been mostly boring, Kat is definitely not. If you want a counseling who is dedicated, empathic, caring, but can also appreciate a good laugh, Kat is definitely for you!
Reply from Restorative Counseling Services2021.01.09
Thank you very much
Carissa Stalnaker . We sincerely appreciate you taking the time to leave us such a wonderful review filled with kind words. You are always welcomed here, and we wish you all the best.
Heather Medley2020.10.14
Restorative Counseling Services has an excellent staff of counselors. I highly reccommend Ashlyn Burns and have referred several indiviuals to her care. She is a skilled therapist who is attentive and present with her clients. She is dedicated to her craft and is equipped in evidence based modalitites of treatment. Ashlyn radiates warmth and safety and is a great option for anyone looking to heal past trauma.
Reply from Restorative Counseling Services2021.01.19
Thank you!
Kim DeRamus Lareau2020.10.06
As a therapist, I love building relationships with other therapists in order to partner together in consultation and to be able to refer clients or connections to someone I trust! I’ve referred clients to most of the therapists at Restorative Counseling! I really value their professionalism and their strong value to grow and expand their skills as therapists! They are a great practice to partner with and send clients too!
Reply from Restorative Counseling Services2021.01.09
Really appreciate your review Kim DeRamus Lareau . Very grateful for the feedback and sincerely wish you all the best.
Catherine Moon2020.10.06
Highly recommended! I have referred clients to RCS, specifically to Blair and Marissa, and I am amazed by the quality of their assessment skills and therapeutic work. They are lovely to consult with, and I have even referred some of my dearest friends to Marissa. If a therapist refers people she loves to you, you know they’re high quality!
Reply from Restorative Counseling Services2021.01.09
Thank you very much Catherine Moon . We sincerely appreciate you taking the time to leave us such a wonderful review filled with kind words. You are always welcomed here, and we wish you all the best.
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