redlevel Reviews

Dear Mr. Taylor, Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. We are thrilled to hear that the comfort and location of our sanctuary met your highest expectations, offering a perfect blend of nature's magnificence and our dedication to a life well-lived. Your recognition of our staff's commitment to providing intuitive personal service brings us great pride, as it is the epitome of the iconic luxury and signature warmth we strive to deliver. It is wonderful to note that our meticulously curated amenities were to your liking, resonating with our vision of elegance and cultural significance. While we rejoice in your positive feedback, we understand that there is always room for improvement, and your comments regarding our facilities are taken with genuine interest. We continuously seek to enhance our guests' experiences and value your insight as it is essential in achieving the excellence we aspire to. Rest assured that our team is devoted to ensuring that every detail of your stay is imbued with the understated elegance and exclusive experiences characteristic of Gran Meliá. We look forward to seeing you again on another occasion. Best wishes, María Fdez. de Valderrama Voice of Customer Coordinator

Dear Ms. Gemma, Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. Your words paint a picture of the serene and luxurious retreat we strive to provide, and we are thrilled to hear you enjoyed the friendly atmosphere that our staff works passionately to cultivate. It is heartening that you found both comfort and relaxation during your stay, as our dedication to a life well-lived is reflected in the sumptuous rooms and state-of-the-art facilities we offer. We are also delighted that our location provided the perfect backdrop for your rest and relaxation break. We look forward to welcoming you back on a future occasion. Best wishes, María Fdez. de Valderrama Voice of Customer Coordinator

Dear Mr. Raphael, Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel! We thank you for sharing this feedback on your recent stay. We are thrilled to hear that our facilities and the serene ambiance of the Red Level room and pool provided the relaxation you sought. Your experience, enveloped in the elegance of our hotel and the beauty of Tenerife, is a testament to our dedication to a life well-lived. It is regrettable, however, to learn that your dining experiences did not meet the exceptional standards we strive for. Our array of dining options, including the gourmet offerings at La Terrasse by Jorge Peñate, are designed to provide an unrivalled fine dining experience. We take your feedback seriously and are committed to ensuring that every aspect of our service exudes the iconic luxury and Spanish fervor Gran Meliá is known for. We look forward to welcoming you back on a future occasion. Best regards, María Fdez. de Valderrama Voice of Customer Coordinator

Cher Monsieur Philippe, Salutations du RedLevel du Palacio de Isora, un Hôtel Gran Meliá ! Nous vous remercions pour ce retour très positif. Nous sommes ravis que notre personnel ait su vous charmer par sa prévenance et son attention dédiée à une vie bien vécue. Votre appréciation des installations et du confort de notre établissement résonne avec l'engagement de notre équipe à offrir une expérience exceptionnelle et des services de qualité supérieure, dans un cadre d'élégance et d'exclusivité. Au plaisir de vous accueillir à nouveau, María Fdez. de Valderrama Voice of Customer Coordinator

Kära Herr Kevin, Hälsningar från RedLevel at Gran Meliá Palacio de Isora, ett Gran Meliá hotell! Tack så mycket för er fina recension. We are thrilled to hear that you found our hotel to be a great place for a couple's holiday and that our staff, especially Luis and Damian, provided you with exceptional service. It is our aim to offer a sanctuary of elegance and exclusivity, from our infinity pools to our gourmet dining options, ensuring every moment is imbued with Spanish fervor and the warmth characteristic of Gran Meliá. Our dedicated team is committed to providing intuitive personal service, and we are delighted to have achieved this during your stay. We look forward to seeing you on your next visit to our hotel. Best wishes, María Fdez. de Valderrama Voice of Customer Coordinator

Hej Jens Damgaard, Tak for din anmeldelse og for at dele dine oplevelser fra dit ophold hos os. Det glæder os at høre, at i nød hotellets privilegerede beliggenhed. Vi bestræber os på at tilbyde en uforlignelig gastronomisk oplevelse, og det er en fornøjelse at høre, at i værdsatte kvaliteten og serviceniveauet i vores buffetrestaurant. Vi beklager, at jeres oplevelse med Red Level ikke levede op til jeres forventninger. Vi værdsætter ligeledes jeres bemærkninger vedrørende senge komforten og vil sikre os, at vores faciliteter afspejler den standard, man kan forvente af et hotel af vores kaliber. Vi håber, at du vil overveje at bo hos os igen næste gang. María Fdez. de Valderrama Voice of Customer Coordinator

Dear Mr. Sean, Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel! Many thanks for your review of your recent visit. We are thrilled to hear that our facilities met your expectations for spaciousness and cleanliness, embodying our dedication to a life well-lived with every carefully-designed touch. It delights us that our staff's signature warmth and style contributed to making your stay fantastic, exemplifying our commitment to intuitive personal service. We understand that the grandeur of our hotel may be overwhelming for some; however, we take pride in our architecturally exquisite and culturally significant property that offers a rare fusion of international luxury innovation and the charm of Spanish culture and hospitality. We are grateful for your acknowledgment of our efforts to provide an unrivalled fine dining experience and sumptuous rooms that are a testament to our privileged location and avant-garde design. We look forward to welcoming you back on a future occasion. Best regards, María Fdez. de Valderrama Voice of Customer Coordinator

Dear Ms. Pamela, Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel! We thank you for sharing this feedback on your recent stay. We are delighted to hear that our gardens and pools provided a great setting for your stay and that the comfort of our beds contributed to your restful experience. It's also a pleasure to learn that the selection of drinks and snacks available to our RedLevel guests added to the enjoyment of your day. We sincerely apologize for the discomfort caused by the unwelcome visitors in your bathroom. Rest assured, we maintain the highest standards of cleanliness and our team is dedicated to ensuring that every aspect of our guest's experience is in line with the exclusivity and elegance that define Gran Meliá. We are grateful that you brought this to our attention and have taken immediate steps to address it. Your appreciation of the special touches we provide for our RedLevel guests reinforces our commitment to delivering a rare fusion of international luxury innovation and the charm of Spanish culture and hospitality. We invite you to once again step into a world of the exceptional with us in the future. We look forward to welcoming you back in the future. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator

Dear guest Vedat, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience. It is a delight for our team to know that you have appreciated our exclusive facilities created for each of our guests to find their made-to-measure experience. In addition we genuinely appreciate your kind words about our staff’s aim and Bistrot Provincial. We are looking forward to welcome you back soon for your next holiday. Kind regards, Manuel Barrios Guest Experience Manager

Dear Guest Luca. Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards, Manuel Barrios Guest Experience Manager

Dear guest Samuelle, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your opinion. We are delighted to know that you have enjoyed a lovely holiday with us, as your satisfaction is the best reward to our team’s dedication to the service excellence. We are looking forward to welcome you soon. Kind regards, Manuel Barrios Guest Experience Manager