Redback Technologies Reviews

Hi Rebekah,

We understand this process has been particularly difficult for you. I’ve checked in with our team, and I can confirm your case is continuing to progress through our warranty process as quickly as possible. We truly appreciate your cooperation and patience while we work through the necessary steps.

If you need any further clarification, please don’t hesitate to reach out to our customer support team directly so we can assist.

– The Redback Technologies Team

Thanks for leaving a review Ben!

Hi, thanks so much for taking the time to share this review. We really appreciate you recognising the work the new Redback team has been putting in.

It’s been a complicated transition for the business over the past year, and we know some legacy cases have been especially challenging. We’ll continue to work hard to support these customers wherever possible, including offering discounted upgrade paths, as you mentioned, to help get their systems back up and running.

Hearing from someone who understands that effort and recognises the progress we’ve made is incredibly encouraging. We’re committed to rebuilding trust and delivering a better experience moving forward for every customer, and feedback like yours reminds our team why that work matters.

Thanks again for your support!

– The Redback Technologies Team

Hi Justin,

Thanks for sharing your experience. We’re sorry to hear that the change in ownership and your local installer’s decision is making communication difficult. We understand how frustrating this must be, and it’s disappointing that it’s caused additional challenges for you.

Please know that we are working hard to improve our customer service and continuously enhance the support experience for all our customers.

– The Redback Technologies Team

Hi David,

We understand how frustrating it is when your system is not working as expected, and your feedback is completely fair. We're sorry for the lack of communication you experienced previously.

Our team has since been in touch and offered a resolution for your system, and we are really glad to hear you have accepted the upgrade option. We will continue working closely with you and your installer to make sure everything is completed smoothly from here.

Once everything is up and running and you feel confident in the outcome, we would appreciate it if you considered updating your review, but only if you feel the experience has improved. For now, we are focused on getting your system sorted as quickly as we can.

Thank you again for your patience.

– The Redback Technologies Team

Hi Jackie,

We’re very sorry to hear about the ongoing issues with your system and the frustration this has caused. Ideally, your installer would be assisting with contacting the battery manufacturer, but as this isn’t currently an option, we understand you’ve had to manage it yourself. For clarity, the company you were referred to is the global battery manufacturer responsible for your batteries under warranty — it is a third party, but not just “some Chinese company” as suggested.

As your system was installed in 2018, with 5 year warranty, please know that we are doing everything we can in line with our warranty and support policies to help coordinate a resolution.

– The Redback Technologies Team

Hi Kira,

Thank you so much for taking the time to share your experience, especially after so many years with your Redback system. We really appreciate your honesty about your experience over 7 years of ownership.

We’re sorry to hear about the challenges you faced early on, particularly with your installer, but we’re genuinely glad our team was able to step in, help get things back on track and continue supporting you whenever issues came up. Hearing that you’ve felt looked after by our team means a lot to us.

Thank you again for sticking with us and for taking the time to write such a thoughtful review. Your feedback has been shared with our support team, and it really does make a difference.

Thank you again for your trust, we look forward to continuing to support you with your solar journey.

– The Redback Technologies Team

Hi Jo,
We’re very sorry to hear about the repeated issues you’ve experienced with your system, and we completely understand your frustration given the time and effort you’ve already spent seeking a resolution. We know this is a significant investment and it’s not the experience we want for our customers.

We want to reassure you that your installer has been in direct contact with our technical team today, and together we’re working on a solution to get your system back online. We also appreciate that you’ve continued to go through your installer as the first point of contact — it allows us to coordinate more directly and provide the right technical support.

While our systems are designed and tested for Australian conditions, we acknowledge that in your case the finish and performance have not met expectations, and we sincerely apologise. While the priority is restoring your system’s performance, we’ll make sure your comments on durability are passed on to our product team.

Our customer support team will remain engaged with your installer to see this through, and we’re committed to ensuring the issue is resolved properly.

– The Redback Technologies Team

Hi David,
We’re sorry to hear about the ongoing issue with your system and the lack of updates. We understand how frustrating that has been. Our customer support team has reviewed your case and will be reaching out directly to discuss the available options and next steps, as your system is out of warranty.

We’re currently experiencing a high volume of enquiries, but please know that your case is in the queue and will be followed up as soon as possible. We’re also actively improving our support processes to help prevent delays like this in the future.

Thank you for your patience while we work to resolve this for you.

– The Redback Technologies Team

Hi Mr Emerson,

Thank you for sharing this feedback, we understand how frustrating this experience has been and appreciate you taking the time to outline the challenges you’ve faced.

Our marketing team monitors these reviews and has passed your comments (and system serial number) directly to our customer support team for follow-up. If you’re uncomfortable having that number visible publicly, you’re welcome to edit your review to remove it, as we’ve already recorded it on our end.

We’re currently undertaking large-scale efforts to strengthen our support systems and improve communication with customers and installers, including how requests are logged and tracked internally. Your feedback highlights exactly why this work is so important, and we’ll continue to make improvements to deliver the level of service our customers deserve.

You can expect to be contacted soon by our team regarding your case, and we’ll continue working to deliver a better experience moving forward.

– The Redback Technologies Team

Congratulations on your new home — and we’re sorry to hear about the trouble you’ve had getting your Redback system ownership transferred. We completely understand how frustrating that must be when you’re just trying to get everything up and running.

Our team can absolutely help finalise this for you. As this process involves verifying system ownership details, could you please email sales@redbacktech.com. The marketing team monitors these reviews and will make sure your message is directed to the right person to assist with your ownership transfer.

In your email, please include the following details:
- Your full name
- Phone number and email address
- A photo of your system’s serial number
- Proof of ownership (such as a recent rates notice or energy bill in your name)

Once received, our team will verify your information and ensure your account is set up correctly.
Thank you for your patience — and welcome to the Redback community.

– The Redback Technologies Team

Hi Toby,

We understand your frustration and sincerely apologise for the delays and repeated site visits. Your case involved multiple component issues, and we acknowledge that the repair timeline has been unacceptably long. Our team is reviewing this urgently to ensure all necessary parts and actions are in place. Under new management, we are committed to resolving these legacy cases more efficiently and rebuilding trust with our customers.

- The Redback Team

Update: September, 2025
Hi Toby, thank you for updating your review. We’re glad your earlier issue with the inverter replacement was ultimately resolved, but we’re very sorry to hear that new disconnection problems have since occurred.

We acknowledge that both the time it took to complete your initial warranty claim and the subsequent delay in arranging inspection for the more recent issue were unacceptably long. While the inspection team did not find a hardware fault on site, we recognise that this does not change the experience you’ve had with repeated disconnections — and we understand how frustrating this has been, especially given the impact on your electricity bills.

We’re continuing to strengthen our processes so cases like yours are managed with greater urgency, and so customers aren’t left waiting extended periods for updates or resolution. Our customer support team will remain across your case, and we’re committed to making sure any further issues are addressed more effectively.

We sincerely apologise again for the inconvenience caused. Please don’t hesitate to keep in touch with our support team directly — that’s the best way for us to provide timely updates and practical assistance.

– The Redback Technologies Team

Hi Aaron,

We’re really sorry to hear about the ongoing issues you’ve experienced and how difficult it’s been to get support – that’s understandably frustrating, and it’s not the experience we aim to provide.

We’ve recently brought in a new team who are currently addressing some legacy issues and working to improve how we support our customers. While we’re still strengthening our systems, please know these challenges are being actively worked on so we can deliver a better experience moving forward.

Looking into your case, your system is now back online, though the battery is still reporting a fault. We believe an electrician will need to check the system – this may involve replacing a fuse and charging the batteries.

If you’re open to continuing the conversation, please reach out to customersupport@redbacktech.com and cc sales@redbacktech.com as the marketing team monitors these reviews and this allows us to ensure your case is appropriately addressed.

Thanks again for bringing this to our attention – we’d really like to help get this resolved properly for you.

Amendment (02/09/2025):
Hi Aaron, thank you for updating your review. We understand the delays have been frustrating and apologise again for the time it’s taken.

As you know, we have been in contact with you throughout this process, and the delay in finalising this repair relates to the availability of replacement components from the original battery manufacturer. While supply has not been as timely as we’d like, please know that we are continuing to work closely with them to secure what’s required for your case.

We recognise how long this has taken and sincerely apologise for the inconvenience. Our customer support team will continue to monitor your case until resolution, and we’ll update you as soon as there is progress.
– The Redback Technologies Team