Just very efficient and professional. Dealt with my issue quickly and provided advice and a good explanation of what was happening with my system. Also very polite and customer focussed (James).
Thank you so much for your 5‑star review! We truly appreciate your support and are delighted to know you had a positive experience with James. Your feedback motivates our team to keep delivering reliable solar solutions and excellent service.
We look forward to continuing to support your energy needs in the future.
– The Redback Technologies Team
Helen Coy2026.06.05
Dandy was really clear in identifying the issue with a new modem and how it can be resolved. Much appreciated. Helen
Thank you for your 5‑star rating! We’re thrilled to know you had a great experience with Dandy.
We look forward to continuing to support your energy needs in the future.
– The Redback Technologies Team
Roy Bull2026.06.02
We had an issue with the Pylon Batteries in our Redback System.
we reported this to Redback & although it took some time to resolve the matter, all the Pylon Batteries were replaced under the terms of our Warranty. The delay was not helped by changes with Technical Service staff, but once this was done, the issues were dealt with in a professional manner.
We were also unfortunate that the initial Redback system provider stopped trading & another professional Solar Installation Company had to be found to take over Warranty & service work. Fortunately we found Haynes Electrical & Solar in Hallam Victoria, who working together with Redback resolved this major issue.
We are still pleased with the performance of our Redback System, which is very compact & user friendly.
RB Berwick Vic
SCAM SCAM SCAM SCAM SCAM SCAM
UPDATE ON OUR SOLAR .....
IT IS STILL NOT WORKING.
IT HAS NOW BEEN 7 MONTHS SINCE WE PAID FOR THE UPGRADE AND IT IS STILL NOT WORKING.
DO NOT BUY SOLAR FROM THIS COMPANY
SCAM SCAM SCAM SCAM SCAM SCAM
Our Inverter has not been working for 6 months. We were advised that it would be replaced on 5 Dec 2025. It is now 24 Feb 2026 and after daily phone calls, we still have a broken system, and zero response from Redback. DO NOT BUY FROM THIS COMPANY. THEY ARE FRAUD.
I have lodged a complaint with Fair Trading and am considering legal action against Redback.
We’re sorry to hear about your experience and the frustration this has caused you. That’s not the level of service we aim to provide.
We’ve passed your feedback on to the relevant teams internally and you will expect to hear from us within 24 hours.
Thank you for taking the time to share your experience.
– The Redback Technologies Team
Nicolle Guzik2026.05.29
Rizza provided exceptional service when we had issues with delayed connection. Following me up rather than the other way around. Highly recommend Redback, after sales service is excellent.
Find yourselves an honest and reliable trader, not Redback.
My issue has now been ongoing for 2 years with minimal correspondence from Redback. I have been through the Qld Office of Fair Trading twice now and all that’s left is court appointed negotiation which will be my next move.
I seriously doubt the voracity of the 4 and 5 star reviews regarding the service and experience from this company because they are simply uncontactable and secretive. The one person who occasionally answered my emails has seemingly gone - Rizza, I can’t even find their email address in my emails, vanished. I doubt that I will ever see the replacement battery that I was told that I was approved for. Further, I have been told that the original warranty will apply to any replacement I might receive. This gives me no faith in the product and makes me wonder whether this will be an ongoing dance until the warranty runs out completely, just delay tactics, constantly. There is absolutely no place for this company to operate in the renewable energy space in this country given the questions over their honesty and reliability.
Date of experience: 27 March, 2024
James was very helpful supporting me moving the redback system from the old owners into my name. They had given me no information or documentation whatsoever.
My other impressions of redback technology have been good. The apps provide a greater deal of insight into the house's consumption compared to the fronius system I have elsewhere.
We're glad you had a positive experience and truly value your feedback. We're always striving to improve, so if there’s anything we can do to make your next experience a 5‑star one, please let us know
We look forward to continuing to support your energy needs in the future.
– The Redback Technologies Team
Allen Madsen2026.05.25
amazing service - top class. I had 2 calls during install for questions I had encountered and had super fast response, login and support given, issues resolved. Even had a call 3hrs after completion, just to check in how the install went and to say it looks all operational from their end.
We truly appreciate your support and are delighted to know you had a positive experience with us. Your feedback motivates our team to keep delivering reliable solar solutions and excellent service.
We look forward to continuing to support your energy needs in the future.
– The Redback Technologies Team
Jo _Jo2026.05.22
My redback system is only 4 years old and we have had no end of problems. For the 3rd time our battery is not working. Redback took a prolonged time (months) to sort out the issue the last 2 times. This time the fix we have been waiting on hasn’t worked. They refuse to answer my emails or provide any solution to the issue and never reply to my electrician either.
The whole unit looks terrible with the paint about to flake off it all. Poorly designed and built product.
Many customers obviously seem to have the same problem looking at these reviews.
I’ll be going to the ACCC next week as this was a major investment and the product is still under warranty with the company seemingly wanting to do very little to repair or replace the defective equipment.
22/05/26
Put an application into QCAT - quickest way to make Redback respond - promising to have everything resolved by the end of the week!!! As if I’m falling for that!! See you in court.
30/03/26 - we now have a completely replaced brand new system that still doesn’t work. Redback are completely ignoring my emails and refusing to do anything about the issue.
Don’t touch these idiots with a barge pole.
If I could give them zero stars I would
04/03/26- The issue is still ongoing.
Redback finally replaced my whole system and it worked for 3 days and the batteries stopped charging again. They said they would replace the battery management system - the only part in the whole system they apparently didn’t replace.
I’ve been waiting another 6 week and nothing. I doubt the part even exists.
Any contact via phone and the promise they will be delivered in the next few days and…. Still nothing despite spending literally hours on the phone with them.
Don’t waste your money on this piece of crap system with zero customer service. I doubt the piece we are waiting for even exists.
26/10/25 - Addit: After agreeing to replace our inverter Redback have gone silent yet again. No resolution to our problem. Several weeks have passed. Our electricity bill mounts as we have no solar working and no battery. The only way to get through to these guys is negative google reviews.
I’m going to take this to ACCC and small claims court if this is not rectified within the next 2 weeks.
Hi Jo,
We’re very sorry to hear about the repeated issues you’ve experienced with your system, and we completely understand your frustration given the time and effort you’ve already spent seeking a resolution. We know this is a significant investment and it’s not the experience we want for our customers.
We want to reassure you that your installer has been in direct contact with our technical team today, and together we’re working on a solution to get your system back online. We also appreciate that you’ve continued to go through your installer as the first point of contact — it allows us to coordinate more directly and provide the right technical support.
While our systems are designed and tested for Australian conditions, we acknowledge that in your case the finish and performance have not met expectations, and we sincerely apologise. While the priority is restoring your system’s performance, we’ll make sure your comments on durability are passed on to our product team.
Our customer support team will remain engaged with your installer to see this through, and we’re committed to ensuring the issue is resolved properly.
– The Redback Technologies Team
Starksideofthemoon2026.05.20
Our SH-5000 Redback Battery system has not worked for 12 months and have been attempting to get Redback support for the duration via the help/support function, emails and via our installer to no avail.
We were simply told by our installer they are no longer an installer for Redback and stated their books are closed until the end of the year (7 months away).
The Battery has not been charging for over 12 months. Luckily the Solar has kept our bills down. It is concerning that lithium battery manufacturers and installers show no care for after sales warranty or customer service.
Definitely presents a huge fire risk with next to no customer support for lithium batteries.
Do not recommend at all!
We’re sorry to hear about your experience and the frustration this has caused. That’s not the level of service we aim to provide.
We're sorry to hear about your experience and would appreciate the opportunity to discuss it further. Could you please send us an email to customersupport@redbacktech.com and mention my name, James.
If you’re currently experiencing an issue with your system, we encourage you or your installer to contact our customer support team so we can look into your case properly.
Thank you for taking the time to share your experience.
– The Redback Technologies Team
Haydn Downes2026.05.18
I have 3 REDBACK systems over 2 properties - my advise is avoid REDBACK at all costs.
System 1 (9.6kw system) - Identified as failing (by REDBACK and myself) and identified by REDBACK that it needed a new Ouijaboard and 1 battery in Sept 2025 and is still failing today (May 2026). They originally said they would repair same under warranty and then a month later offered me an upgrade as part of the warranty fix from 9.6 to 50kwh which I accepted in the required time frames. There was a lot of runaround ie, send us the meter number, photos etc of the installation which they already had. Then after a couple of months trying to chase up the upgrade I finally got advice from them "we are now not doing the upgrade" with no reason given.
They now advise they don't have an installer in my area and could I try to find one to do the job (Why is this responsibility?). I nominated the original installer who REDBACK contacted, the original installer who accepted the job but they only sent him the Ouijaboard but not the battery that was required. As the installation site was 225 km each way for the installer to travel he sent them a quote for travel which they knocked back as being too expensive. Funny it wasn't too expensive for them to pay his travel when I signed up for the installation (Approx 16K).
System 2 (9.6KW System) again the system was identified as failing and need a new Ouijaboard and battery check. Once again a couple a month later they advised they would upgrade the system as per above but then reneged on same.
I've been in communication with them since Sept 2025 trying to get these issues to be resolved (mostly 1 sided as they rarely reply, or answer their phones).
My latest communication was today (I was lucky to get through on the phone) and was advised someone from management would email me next week. I am sick of hearing this as that is all I have heard over the last 8 months and get no reply. They also state I will give you my personal email address at work and I will ensure you I will give you updates - Have heard zip since Sept 2025.
It is extremely hard to get through to REDBACK on the phone, they don't return calls when you leave a message as requested by them and they don't return emails.
If you are looking to get batteries, I highly encourage you to find someone else as in my opinion they are a crap company and a complete was of money.
I have submitted this issues to VCAT (Victoria Civil and Administration Tribunal) for attempted resolution as I am sick of dealing with them.
Absolutely Hopeless.
Haydn
Update 07/05/2026 - Finally got through on the phone and was advised that once again my issue had been escalated to Management and that some would be in touch with me in the week commencing 11/05/2026.
Update 18/05/2026 - no contact from anyone at REDBACK in the week commencing 11/05/2026
Update 18/05/2026 - Finally got through on the phone and once again had to explain the whole situation again. I apologise says the lady, I will escalate your issue to Management - no I said, I won't to speak to someone who can make a decision, this has been ongoing since Sept 2025 and the advice is always I will escalate the issue to management, She replies I will see if someone is available and then puts me on hold - and after 31 minutes they cut me off. Rang them again, spoke to the same lady who advised no-one from management was available to speak to me and then asked me to find someone to fix it under the warranty, she then cut me off again. Rang back again and spoke to Kane who looked at the file and said he will leave it with the team and someone will ring me back. I enquired if someone would actually ring me (and made sure they had my correct mobile phone number) and he said I told them they had to. I won't hold my breath. Wait for the next exciting instalment of this saga
We sincerely apologise for the prolonged delays and the frustration caused.
Your concerns have been escalated to management, and we are actively working to secure an available installer in your area to complete the required warranty work.
We understand the impact this has had and remain committed to resolving your case as quickly as possible.
Thank you for taking the time to share your experience.
Lack of customer service
After reading the recent reviews, it does seem to be an ongoing issue. I suspected Redback were making intentional delays to ‘upgrade offers’ to make it impossible to complete by Redback’s deadlines.
I am hoping this review reaches ‘James’ and he can also look into our claim. System installed in August 2025 and hasn’t worked since and offer received. Now they have retracted the offer at the last moment.
Date of experience: 01 May, 2026
Avoid at all costs. My Redback system started failing in October 2025, and is still failing today (May 2026). They originally offered me an upgrade as part of the warranty fix from 14kwh to 50kwh.
I've been in communication with them ever since trying to get this to happen (mostly 1 sided as they rarely reply, or answer their phones). Yesterday they reneged on their offer, and have reverted to a simple inline fix, which would've been fine 7 months ago.
If you are looking to get solar & batteries, I highly encourage you to find someone else.
We're sorry to hear about your experience and would appreciate the opportunity to discuss it further.
We’ve passed your feedback on to the relevant teams internally so this can be reviewed. If you’re currently experiencing an issue with your system, we encourage you or your installer to contact our customer support team so we can look into your case properly.
Thank you for taking the time to share your experience.
– The Redback Technologies Team
Joanne Butterfield2026.04.30
Absolutely the worst company I’ve ever had to deal with. Tens of thousands spent on their product that stops working after a couple of years and then next to zero customer service. They ignore all emails, refuse to offer any solution to the problem and expect to keep your money.
Do not even consider this company if you are looking for a solar battery system.
We're sorry to hear about your experience and would appreciate the opportunity to discuss it further.
Please send us the details so we can look into this further on customersupport@redbacktech.com and mention my name, James.
If you’re currently experiencing an issue with your system, we encourage you or your installer to contact our customer support team so we can look into your case properly.
Thank you for taking the time to share your experience.
– The Redback Technologies Team
Alvin Brenner2026.04.24
2025 onwards: Yes they need to improve their customer service and warranty. Even just tell us something is happening in the back ground.
We've had two Pylontech batteries fail and extremely slow warranty procedure. But they've just upgraded our 14kwh system to 50kwh and no longer using Pylontech batteries. We've had no power bill since installation in 2022 and coupled with our EV and fuel savings we've probably saved $24,000 meaning our system has paid itself off. Based on recent reviews it looks like customer service is improving.
2022-2024 Review: Recently had a 14kwh battery and new 10kw solar system installed in Kangaroo Point and it's been a great system so far. We lived off grid with it for two weeks while waiting for our energex connection and it was amazing.
We run an electric car and all electric appliances and we're virtually drawing nothing from the grid and feeding our solar back into the grid for others to use. With no fuel bill and no utility bill the payback time will be very quick, seem like a good Qld company so get one!
It's DC coupled so allowed us 10kw of solar on top of the battery that others don't and for reference our system was $20,450.
Hi Alvin,
Thanks for your extremely positive feedback, we'll make sure we let our whole new team know!
- The Team at Redback
David Wilson2026.04.23
I have 40 redback systems out in the field and some of them have had issues with the legacy batterys from another company PYLONTECH, not redback fault but they hussled for the customer and JAMES managed to work his magic negotiating with pylon tech and have got a quick resolution to the problem and keep redbacks customer happy.
Hi David, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with your Redback system. At Redback, our customer’s satisfaction is our priority, and your comment reaffirms the hard work we put in every day.
Thanks, the team at Redback
alan rettke2026.04.21
Shocking company should not be in business. Been without batteries for 12 months, marketed as australian product but chinese with their own trash firmware giving constant failures. Overseas support are useless at problem solving and often don't even respond. Ripping the system out and replacing. If you buy one of their systems you are in for a world of pain.
We’re sorry to hear about your experience. To clarify, your batteries were online during the past 12 months and only became disconnected on 6th February 2026. We have passed this on to our customer service team and you will receive a correspondence from them soon.
Thank you for taking the time to share your experience.
– The Redback Technologies Team
Russell Burdett2026.04.17
Great customer service, in response change ownership request.
We truly appreciate your support and are delighted to know you had a positive experience with James. Your feedback motivates our team to keep delivering reliable solar solutions and excellent service.
We look forward to continuing to support your energy needs in the future.
– The Redback Technologies Team
Peter Sherrard2026.04.15
I found that James was extremely helpful. Got on top of the problem very quickly and involved others in the company to resolve the issues we had. Time well spent.
Thank you for working with our team while this issue was investigated.
We’re glad to hear that progress has now been made toward resolving the situation and we will share this feedback with James. Your feedback motivates our team to keep delivering reliable solar solutions and excellent service.
Thank you again for your patience throughout the process.
– The Redback Technologies Team
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