Redback Technologies Reviews

Mark Brustolin 2025.12.15

     

I have tried calling them many times about my battery issue but guess what they don't answer there phone they don't return your call it is almost 1 year now I tried to leave no no stars but it won't let you post unless you give one Tried again on the 15th Dec same as many other times the auto message system timed out asking to leave a message which i did see what happens

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Reply from Redback Technologies 2025.12.16

Hi Mark,

We’re sorry to hear about the ongoing difficulty you’ve had reaching us and the time this has taken. We understand how frustrating that would be, especially when you’re trying to get help with an unresolved issue.

Please be assured that your case has been reviewed internally. Our customer support team is currently working through a high volume of enquiries, and we’re actively strengthening our support processes to improve response times and follow-up for customers.

Thank you for your patience, and we appreciate you taking the time to share your experience. Your feedback help us to improve our support processes moving forward.

– The Redback Technologies Team

Tom Keel 2025.12.14

     

Installation has taken 8 weeks till this review date, across 4 visits, with numerous emails and phone calls. We had working solar for years, but since Redback’s installers were here we’ve had no solar and now have a new but non-charging battery. The cabling/wiring remains incomplete and it seems Redback are too short staffed (even with contractors) to finish the job. It’s strange, as they setup the battery, installed a new fuse box, put in meters of cabling, but just won’t connect them all up. I’ll leave this review here till installation is complete, hoping that someone in management reads it and arranges for the installation to be finished. (We have a Redback battery in another property that has worked well for years, so we know it can be a good system … once fully installed)

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Reply from Redback Technologies 2025.12.16

Hi Tom,

Thank you for taking the time to share this. We understand how frustrating it is to be without a fully functioning system, especially after multiple visits and an extended installation period.

We acknowledge that the installation has taken longer than it should have, and we’re actively working with the installer to ensure the remaining cabling and configuration are completed so your system can operate as intended. Your feedback has been escalated internally so this can be followed through to completion.

We’re also glad to hear that your Redback system at your other property has been performing well over the years. We know the technology can deliver when everything above expectations when it is properly set up, and we want to make sure this system reaches that same point as soon as possible.

Thank you for your patience and understanding.

– The Redback Technologies Team

Eden Smith 2025.12.12

     

Have had constant issues for two years with random disconnections and they are impossible to get in contact with. No replies to emails and phone number suggest talking to installer and disconnects. Appalling. Will not be recommending to anyone and will be taking to consumer affairs if not resolved.

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Reply from Redback Technologies 2025.12.16

Hi Eden,
We’re really sorry for the ongoing issues you’ve experienced and for how difficult it’s been to get timely support. We understand how frustrating repeated disconnections and lack of communication can be.

We’re glad your installer was able to speak directly with our team recently, as that allowed the technical details of your system to be discussed properly and a clear path forward to be agreed on. Your installer will be best placed to keep you updated as the next steps progress.

We appreciate your patience so far and are focused on ensuring this is properly resolved.

– The Redback Technologies Team

Annon Omos 2025.12.11

     

Avoid at all costs AVOID AVOID AVOID. After spending approximately 27K to have 2 batteries and solar panels installed on my property, it's taken over 3 months (to date) to have a simple warranty issue with one of the batteries sorted out. At the time of this review, the issue still hasn't been rectified. Excuses, excuses and more excuses is all I get. A rude and unprofessional technician who refused six separate requests to transfer me to a manager, a technician who offered a 'new for old' replacement but neglected to mention that I'd have to give up both battery packs and get ONE in return, a technician who decided that it was his job to parent me and directed me to not repeating myself while raising his voice, to promises of callback to update progress that never occur, to a technician who wanted to get some of his 'friends' who aren't affiliated with Redback to fix the problem, to a technician who belittiled me for a conversation I was having with my wife (who was sitting next to me), a technician who accused me (an ex-Queensland Police Officer) of threatening him over the phone and demanded that I stop recording the conversation, to finding out on my last call (of many) to Redback that my replacement battery has been sitting in a Sydney warehouse. I'm now regretting giving my business to an Australian Company, and wished that I had of gone with my 1st decision of Tesla.

Date of experience: 11 December, 2025

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Rebekah De Pasquale 2025.12.09

     

Still waiting months promised new converter on phone 25 minutes still no idea. Time to go to Fair Trade. Abominable

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Reply from Redback Technologies 2025.12.12

Hi Rebekah,

We understand this process has been particularly difficult for you. I’ve checked in with our team, and I can confirm your case is continuing to progress through our warranty process as quickly as possible. We truly appreciate your cooperation and patience while we work through the necessary steps.

If you need any further clarification, please don’t hesitate to reach out to our customer support team directly so we can assist.

– The Redback Technologies Team

Benjamin Hassall 2025.12.08

     

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Reply from Redback Technologies 2025.12.12

Hi Benjamin,

Thank you for leaving a rating. As there’s no comment included, we’re unsure what went wrong, but we’re keen to help. Please feel free to contact our support team so we can look into your case properly.

– The Redback Technologies Team

Michael Roberts 2025.12.06

     

Never buy from this company. I bought a system 4 years ago and is nothing but problems. Very disappointing customer relations.

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Reply from Redback Technologies 2025.12.12

Hi Michael,

We’re really sorry to hear about the experience you’ve had — that’s not the standard we want for any of our customers. We’ve passed your feedback on to the relevant teams so they can review what’s happened and ensure our support processes are being followed consistently.

We’re continually reviewing and improving the way we support our customers. If you’d like further assistance, please feel free to reach out to customersupport@redbacktech.com, or have your installer contact our technical support team directly.

– The Redback Technologies Team

Kathy Faithful 2025.12.03

     

We bought Redback made in Australia just 3 years ago & batteries keep failing, not working. I emailed & get no response & rang & get disconnected, the installer also emailed & rang & was told after he tested thd system : batteries are useless & then never gets any more response. What do we have to do to get new batteries installed. The installer just wants answers. All I’m getting is high electric bills . Please contact me & get this resolved. Very frustrated customer. K

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Reply from Redback Technologies 2025.12.12

Hi Kathy,
I’m really sorry to hear how difficult this has been — you shouldn’t have had to chase answers like this, and I can understand how frustrating that would be.

I’ve passed your message on to our support team so they can review what’s happened and get clarity on your case. Thank you for bringing this to our attention — we’ll do our best to help get this moving.

– The Redback Technologies Team

Less Energy 2025.11.28

     

The bad reviews refer to the previously insolvent company that sold hardware too close to the end of manufacture which meant the gear couldn't be serviced. The new entity is globally backed and supplying the latest technology. Even though there is no legal commitment to maintain the previous companies hardware. The new business has spent a lot of time and money trying to make these customers happy. The truth is they would rather complain than appreciate the offer of discounted equipment upgrades at cost which is a lot better than what most customers would get from a company that went broke. NOTHING. Having said that, the way they carry on thats probably what they deserve.

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Reply from Redback Technologies 2025.12.02

Hi, thanks so much for taking the time to share this review. We really appreciate you recognising the work the new Redback team has been putting in.

It’s been a complicated transition for the business over the past year, and we know some legacy cases have been especially challenging. We’ll continue to work hard to support these customers wherever possible, including offering discounted upgrade paths, as you mentioned, to help get their systems back up and running.

Hearing from someone who understands that effort and recognises the progress we’ve made is incredibly encouraging. We’re committed to rebuilding trust and delivering a better experience moving forward for every customer, and feedback like yours reminds our team why that work matters.

Thanks again for your support!

– The Redback Technologies Team

Justin Libke 2025.11.27

     

They have been taken over since we had our system installed. Now our local technician will not use them anymore and communication is almost impossible. If customers service is the key to success these guys are on the way out unfortunately.

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Reply from Redback Technologies 2025.12.02

Hi Justin,

Thanks for sharing your experience. We’re sorry to hear that the change in ownership and your local installer’s decision is making communication difficult. We understand how frustrating this must be, and it’s disappointing that it’s caused additional challenges for you.

Please know that we are working hard to improve our customer service and continuously enhance the support experience for all our customers.

– The Redback Technologies Team

David Provan 2025.11.06

     

Had a Redback system installed last year, support Australian, easier cantact for aftercare service if a problem. How wrong I was. Initially smart meter not working, was replaced. Now batteries have gone offline, later came back on but now remain 100% charged, don"t discharge. Asked by "customer support" to send in details and photos which I did but no acknowlegement or response from Redback, no reply to multiple emails. My installer has also not heard from them. Redback please offer some customer service (or at least let us know what is going on!

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Reply from Redback Technologies 2025.12.02

Hi David,

We understand how frustrating it is when your system is not working as expected, and your feedback is completely fair. We're sorry for the lack of communication you experienced previously.

Our team has since been in touch and offered a resolution for your system, and we are really glad to hear you have accepted the upgrade option. We will continue working closely with you and your installer to make sure everything is completed smoothly from here.

Once everything is up and running and you feel confident in the outcome, we would appreciate it if you considered updating your review, but only if you feel the experience has improved. For now, we are focused on getting your system sorted as quickly as we can.

Thank you again for your patience.

– The Redback Technologies Team

Jackie S 2025.11.05

     

5 Nov 2025 - 4 months since I left my review and I’m yet to receive a response to that, or to the 4 emails I’ve sent regarding a compensation claim.. This company should have stayed on the brink of bankruptcy, and then fallen off it. I hope everyone is reading these reviews and this company does Australia a favour and shuts down. Would give this pathetic excuse for a business -1000 if I could. I’ve spent 7 months chasing these clowns to fix my system. I’ve had no help, was eventually told to contact some Chinese company because they were too lazy to do it themselves, and Office of Fair Trading couldn’t do a thing. Steer clear of this shady, foreign owned, rip off piece of trash company!!!!!

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Reply from Redback Technologies 2025.12.02

Hi Jackie,

We’re very sorry to hear about the ongoing issues with your system and the frustration this has caused. Ideally, your installer would be assisting with contacting the battery manufacturer, but as this isn’t currently an option, we understand you’ve had to manage it yourself. For clarity, the company you were referred to is the global battery manufacturer responsible for your batteries under warranty — it is a third party, but not just “some Chinese company” as suggested.

As your system was installed in 2018, with 5 year warranty, please know that we are doing everything we can in line with our warranty and support policies to help coordinate a resolution.

– The Redback Technologies Team

Kira Samurae 2025.11.03

     

I installed my Redback system and battery back in 2018.I didn't pay my electricity bill for the first 5 years, because FiT was really good before. I started paying some bills in this year due to very lo FiT. To be very honest, we did have some issue on our inverter in first 2-3 yrs, and unfortunately my installer wasn't never helpful with that. So it was stressful, dealing with them. Due to the ongoing issues, Redback reinstalled a brand new inverter for us in 2021. As I mentioned before, my installer was not helpful so I started contacing Redback directly whenever I had any issues....I must say Redback Technologies team was always helpful. They always tried their best to solve even minor issues. So I actually think Redback Technologies are not bad, many solar companies do have issues with their system unfortunately, I had that with Redback Technologies as well, but Redback team always acts on the issue with integrity. This is how I feel about my 6 yrs of experience with this company.

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Reply from Redback Technologies 2025.12.02

Hi Kira,

Thank you so much for taking the time to share your experience, especially after so many years with your Redback system. We really appreciate your honesty about your experience over 7 years of ownership.

We’re sorry to hear about the challenges you faced early on, particularly with your installer, but we’re genuinely glad our team was able to step in, help get things back on track and continue supporting you whenever issues came up. Hearing that you’ve felt looked after by our team means a lot to us.

Thank you again for sticking with us and for taking the time to write such a thoughtful review. Your feedback has been shared with our support team, and it really does make a difference.

Thank you again for your trust, we look forward to continuing to support you with your solar journey.

– The Redback Technologies Team

Jo _Jo 2025.10.26

     

My redback system is only 4 years old and we have had no end of problems. For the 3rd time our battery is not working. Redback took a prolonged time (months) to sort out the issue the last 2 times. This time the fix we have been waiting on hasn’t worked. They refuse to answer my emails or provide any solution to the issue and never reply to my electrician either. The whole unit looks terrible with the paint about to flake off it all. Poorly designed and built product. Many customers obviously seem to have the same problem looking at these reviews. I’ll be going to the ACCC next week as this was a major investment and the product is still under warranty with the company seemingly wanting to do very little to repair or replace the defective equipment. 26/10/25 - Addit: After agreeing to replace our inverter Redback have gone silent yet again. No resolution to our problem. Several weeks have passed. Our electricity bill mounts as we have no solar working and no battery. The only way to get through to these guys is negative google reviews. I’m going to take this to ACCC and small claims court if this is not rectified within the next 2 weeks.

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Reply from Redback Technologies 2025.09.24

Hi Jo,
We’re very sorry to hear about the repeated issues you’ve experienced with your system, and we completely understand your frustration given the time and effort you’ve already spent seeking a resolution. We know this is a significant investment and it’s not the experience we want for our customers.

We want to reassure you that your installer has been in direct contact with our technical team today, and together we’re working on a solution to get your system back online. We also appreciate that you’ve continued to go through your installer as the first point of contact — it allows us to coordinate more directly and provide the right technical support.

While our systems are designed and tested for Australian conditions, we acknowledge that in your case the finish and performance have not met expectations, and we sincerely apologise. While the priority is restoring your system’s performance, we’ll make sure your comments on durability are passed on to our product team.

Our customer support team will remain engaged with your installer to see this through, and we’re committed to ensuring the issue is resolved properly.

– The Redback Technologies Team

David Skelton 2025.10.22

     

Very disappointed in Redback's technical backup. I was hoping it may have improved since new ownership. I raised a service ticket with them almost a month ago now regarding having no system monitoring. I've heard nothing from them except an automated email 26 days ago acknowledging my service ticket.

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Reply from Redback Technologies 2025.10.22

Hi David,
We’re sorry to hear about the ongoing issue with your system and the lack of updates. We understand how frustrating that has been. Our customer support team has reviewed your case and will be reaching out directly to discuss the available options and next steps, as your system is out of warranty.

We’re currently experiencing a high volume of enquiries, but please know that your case is in the queue and will be followed up as soon as possible. We’re also actively improving our support processes to help prevent delays like this in the future.

Thank you for your patience while we work to resolve this for you.

– The Redback Technologies Team

L. Emerson 2025.10.16

     

Seems the only way to get action from Redback is to leave a bad google review – so here goes. Redback Tech have really, really poor customer service. I do hope this review makes it to the CEO because there are pretty simple things that could fix this - like logging requests / having some ticketing system, replying immediately saying something like 'we have your issue and we are working on it', or providing SOME indication that the complaint / issue has been received – but none of that occurs. Just crickets. I even sent this review to Redback and gave them 24hrs to respond to me before I posted this. They didn’t respond. And to the Redback google Responder - yes, I have gone through my original installer, and he logged an issue more than ago. I asked him last night if he had a response, and no, he hadn’t heard anything . I’ve also sent an email to customer support, but of course nothing. For anyone answering this from Redback, my inverter serial number is RB22122402400019. Dont like including this number publically but of kind of desperate for some action. My issue is – the system is not detecting the battery – so I currently have zero storage. But I’ve had issues before (wifi link falling out for no reason) – and have sent numerous previous emails with no response either I like supporting Australian-owned but this is perhaps some of the very worst “customer support” I have ever experienced.

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Reply from Redback Technologies 2025.10.20

Hi Mr Emerson,

Thank you for sharing this feedback, we understand how frustrating this experience has been and appreciate you taking the time to outline the challenges you’ve faced.

Our marketing team monitors these reviews and has passed your comments (and system serial number) directly to our customer support team for follow-up. If you’re uncomfortable having that number visible publicly, you’re welcome to edit your review to remove it, as we’ve already recorded it on our end.

We’re currently undertaking large-scale efforts to strengthen our support systems and improve communication with customers and installers, including how requests are logged and tracked internally. Your feedback highlights exactly why this work is so important, and we’ll continue to make improvements to deliver the level of service our customers deserve.

You can expect to be contacted soon by our team regarding your case, and we’ll continue working to deliver a better experience moving forward.

– The Redback Technologies Team

Juzzy 2025.10.09

     

Based of my experience with this company I would recommend to look elsewhere as they have no interest in supporting the customer. I have tried emailing and calling with no response. As I have bought a house with a Redback system installed, I simply need to create an account and change the ownership from the previous owner to myself. When I called the 1300 number after no response from my email, I simply got a recorded message to advise to contact the installer. I do not know who the installer is. Do your diligence if considering a Redback Technologies product as you will not have any support provided.

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Reply from Redback Technologies 2025.10.10

Congratulations on your new home — and we’re sorry to hear about the trouble you’ve had getting your Redback system ownership transferred. We completely understand how frustrating that must be when you’re just trying to get everything up and running.

Our team can absolutely help finalise this for you. As this process involves verifying system ownership details, could you please email sales@redbacktech.com. The marketing team monitors these reviews and will make sure your message is directed to the right person to assist with your ownership transfer.

In your email, please include the following details:
- Your full name
- Phone number and email address
- A photo of your system’s serial number
- Proof of ownership (such as a recent rates notice or energy bill in your name)

Once received, our team will verify your information and ensure your account is set up correctly.
Thank you for your patience — and welcome to the Redback community.

– The Redback Technologies Team

Carla Hunt 2025.10.05

     

Trying to get change of ownership for warranty & to use the app I moved into a house with a Redback solar system. I need to get the system transferred into my name from old owners name so I can take over warranty & get a log in to use Redback app. I have phoned Redback & there is no option to talk to anyone. I don’t know who the installer was.. The message when you ring Redback is contact your installer & then hangs up. I have tried to email. No response. Very disappointed

Date of experience: 05 October, 2025

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Mathew Delaney 2025.10.01

     

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Adam Bridge 2025.09.26

     

Another Day Another App Outage App down again. Constant issues with it. When my system loses wifi connectivity (the signal is ultra strong) my battery disconnects. Wouldn’t ever buy a Redback system ever again. Be warned - they have also now removed your ability to get tech support from them and your only contact is via the installer. Save your money.

Date of experience: 26 September, 2025

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