I’m sorry this dealership in particular will get this review as they have done nothing to me. However Ray Skillman in new Whiteland screwed me royally. What I put on yelp is listed below. I would out this on their site but they have turned off their reviews and after reading their yelp reviews I see why. Maybe this Ray Skillman dealership had better ethics. Idk but they are all owned by 1 man and now because of 1 bad decision on my part I’m filing bk, and possibly loosing my housing because of it too . See the rest of my review below..
In 2023 I was newly divorced. I was buying a car on my own for the first time ever at 44. I bought a 2021 Mazda and ended up with a 36000 loan $15000 was a warranty and gap insurance. My car payment has been $675 . I have now missed payments and plan to file Bk. Please know I take ownership in this mess for not doing my homework and for signing a deal I didn't understand. The only upside is I learned a valuable life lesson. However I hope that this is a caution tale not to my mistake of signing but how they treat people, run a business and screw people over especially when they aren't looking!! You can say I'm dumb and I understand but again please look at the poor ethics of this dealership - stay away from RAY SKILLMAN IN NEW WHITELAND, but preferably all of them as they are 1 corporation
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Madelyn Arnold2025.11.29
This is a long post but worth the read if your considering buying a vehicle from Ray Skillman Ford
December of 2024 we bought a brand new 2025 Ford Explorer from Ray Skillman in Greenwood. We have bought several vehicles from Ray Skillman Ford because we have always got exceptional service. Unfortunately something has changed bad enough I think it needs to be shared.
Today, I came out to my Explorer that is still under factory warranty. My key fob would not work to unlock it, the key in the door would not work to unlock it, and the app would not work to unlock it. It's was completely inaccessible. I was standing out in the 28 degree weather with my three-year-old who got out of the ICU last week. He now has a feeding tube. His medical supplies and things I need to rescue him if he went downhill were in this locked car. So, putting it off until Monday wasn't an option. I understand now that having all of that in there wasn't a great idea, but I also never thought even the actual door key wouldn't open it.
So..I immediately call the tow truck to get them on the way. Then I called Ray Skillman. I figured if something is wrong with my less than a year old new car that makes it not drivable/inaccessible surely the dealer will help me out. I explained the situation and the importance of getting into the vehicle to get my son's medical supplies. The response from the service person was, "Well I'm not there. I can't help you. Try to call a locksmith. Earliest we can look at it is monday and we don't have any loaners." So, I called back and asked to talk to the general manager. I explained whole situation to Josh. I also explained that my 3-year-old has an appointment Monday morning with his surgeon that I have to be able to get to. He said they have a waiting list for a loaner vehicles a few weeks out and there's nothing they would do for me. I begged for a loaner, used vehicle, or anything so that I have a drivable vehicle. My son's condition could turn life threatening again very quickly so not having a vehicle isn't an option. I explained our loyalty to Ray Skillman through the years and asked if there's absolutely anything they can do to help me. At this point all the rental places have closed. Josh said that was the answer he got and there's nothing they can do for me.
I bought brand new because it should be reliable. The car is still under the bumper to bumper warranty with less than 25k miles. This is due to a manufacturer problem and since they already sold it, Ray Skillman doesn't care. There's 3 recalls currently on the vehicle. I offered to provide any proof they needed of my situation because I understand people probably make things up to get their way. I would understand if I had an absurd request or was asking something unreasonable. All I was asking for is a loaner. Given the circumstances there's not a single car on that lot that can let me drive through Monday when they can look at it? After you drive off that lot, they just genuinely don't care is the bottom line.
I understand that it's a car and things are going happen/go wrong. However, when that happens especially to a new vehicle due to a Ford problem, I would expect them to take care of their customers and have better service than what I experienced. I didn't buy a used car with a bunch of miles then get mad that it didn't work. I bought a brand new vehicle expecting that if something goes wrong they take ownership for it and take care of their customers.
I know I personally would like to know the kind of people I'm spending so much money with and making such an important decision. If they don't care to this extent I definitely don't trust them to be making such an important financial decision for our family in the future. I felt other people deserve to know the kind of people they're working with as well.
We are very sorry to hear about your experience. After speaking with our Service Department, it appears you had an appointment scheduled earlier in November to address these concerns, but our records show the appointment was missed and not rescheduled. Had we been able to diagnose the issues at that time, we could have arranged a loaner and handled everything for you sooner. We apologize that we were unable to provide a loaner within the timeframe you needed, though we did offer to place you on our loaner waitlist for the next available vehicle.
J May2025.11.28
The salesman yelled at me, and told me I had to stay there until I explained to his boss why I wouldn't take their "deal" Of course I promptly walked out but it was the funniest experience I ever had trying to buy a car. He actually thought he could tell me what to do.
Thank you for taking the time to share your feedback. However, after reviewing our records, we do not show any visit or interaction matching your experience at our dealership. We take customer service very seriously, and the behavior you described does not reflect how we conduct business at Ray Skillman Ford.
If you believe this review was posted in error or relates to a different location, please feel free to reach out so we can look into it further. Our team is always committed to providing a respectful, transparent, and professional experience for every customer who walks through our doors.
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Skillman Ford.
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Skillman Ford.
Perry I (Big daddy)2025.10.10
Extremely rude people in the service department. I won't be going back to them again
Thank you for taking the time to leave us a review. We would like to make sure you have a better experience during your next visit. If there is anything we can do, please reach the dealership at 317-885-9800 and ask to speak to a Manager.
Vicky Reha2025.10.08
My service rep CURTIS was more arrogant than helpful. Just for starters...when I told him I had Endurance Warranty.....He told me don't expect them to pay....I told him I've used Endurance here previously.....He said, " if I have to wait on hold for more than 15 with Endurance, I'm hanging up" He sounds like he has his chest out when he talks and never optimistic ( I've only talked with him on the phone because I used the delivery service)......I don't EVER want him as my service advisor.....if he was the 1st service advisor I talked to....I would never go back to ray skillman......But my previous service advisor NICK....shout out to NICk !! Was awesome patient, friendly and very optimistic (still informative on things that would no be in my favor)......also a special shout out to the delivery staff To & from the the repair shop......if I go back I will be requesting anyone but Curtis !!
Vicky, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.
purple peopleeater2025.10.06
After 10yrs of faithful service my 2013 v6 mustang started having problems. Came in to Ray Skillman to trade it in and Joe Riley, Stephanie, and Sean were extremely helpful. Came home with a gently used V8 mustang and could not be happier. When asked how long I intend to keep this one I said 10yrs just like the last one. Stephanie was a godsend. I have been chatting with her for a couple wks. Joe was very nice and Sean was able to get me a 5.85% interest rate which is unheard of in this day and age. Stephanie and Joe touched base today to make sure I was happy with the purchase and the car is driving great. I truly couldn't be happier. I want to also say Dewayne in the service department was very nice when I needed assistance with my previous vehicle.
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ray Skillman Ford!
Had a warranty issue repaired by the Ford service department. Everyone was very kind, professional and helpful. Thank you Joe G. I greatly appreciate ya.
Thanks for sharing your thoughts about your experience with Ray Skillman Ford. We appreciate your business and hope to see you again soon!
Todd Foster2025.09.19
Admittedly, I have had great service for years and I was a continual customer here for certified Ford service. The last few times here have left me feeling like I was more a burden and inconvenience for the service representatives. I made an appointment today (Friday) to have my vehicle looked over for an electrical issue. I showed up on time and the service representative was cold and rude. I was informed that it could be Monday or Tuesday before my vehicle could be examined. When I asked why an appointment would be made for today and not then, I received a shrug and was told I would get a call. I left with my vehicle and was able to get service the same morning with a different Ford service center in the area. This place has lost a customer. I recommend other Ford service centers in the Indianapolis metropolitan area.
Thank you for being a loyal customer with us over the years and for taking the time to share your feedback. We’re very sorry to hear about your recent experience, especially after having trusted our team for so long. What you described is not the level of service or professionalism we aim to provide. We understand how frustrating it must have been to schedule an appointment and not receive the timely assistance you expected. Your feedback has been shared with our service leadership team so we can address this directly with our staff and make improvements to prevent similar situations.
We would appreciate the chance to regain your trust. Thank you again for your candid feedback.
— The Ray Skillman Ford Team
Al Duby2025.09.17
Very satisfied with every aspect of the tent sale we xperience.
Thank you for the 5 star rating Al!! We appreciate your business and support! :)
Ray Davis2025.09.10
When you need a two day extension to pay your buy here pay here loan, since people like me can only get a car like this cause of bad credit, they won’t work with you. They say you MUST pay on time. And the person i talked to just says to borrow the money from someone. Well I don’t have anyone to help. Makes me feel real low to be treated this way definitely in these hard times and since they know I’m homeless too.
We’re truly sorry to hear about your experience and that you felt unsupported during a difficult time. While we do have to follow certain policies, it is never our intention to make any customer feel dismissed or disrespected. However, our Lease Here Pay Here program is designed to give customers an opportunity to finance a vehicle when traditional options may not be available. A key part of this program is making payments on time as agreed. While we understand personal circumstances can be difficult, extensions are not guaranteed. To remain fair and consistent with all customers, we must uphold the payment terms outlined in the contract. We encourage you to stay in communication so we can continue to work with you within those guidelines. Your situation matters to us, and we would like the chance to review your account directly. Please reach out to our Lease Pay Here department manager at 317-885-9800, so we can talk through this together. We appreciate your honesty and the opportunity to improve how we serve our customers.
We’re very sorry to hear about your experience. Providing excellent customer service is always our top priority, and it’s disappointing to know we fell short in your case. We’d like the opportunity to make things right—please reach out to us directly at 317-885-9800 so we can learn more and work toward a resolution.
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Daniel Hekman2025.09.02
Darla Pieper truly was our advocate and helped us find my wife’s dream car for an affordable price. Paul South (the doctor’s touch) is an absolute artist when it comes to touching up any blemishes on the surface of our cars. Highly recommend both!
Thank you for your fantastic review, Daniel! We're happy to hear that Darla was able to help you find your wife’s dream car at Ray Skillman Ford and that Paul’s touch made such a positive impact. We appreciate your recommendation and look forward to serving you again in the future!
Sincerely,
The Ray Skillman Ford Team
Suzi Keown2025.08.26
Salespeople were helpful and respectful. They worked hard to find me a car that I could afford.
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Skillman Ford!
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