Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ray Skillman Ford are glad to have you as a customer.
Ryan Gibson2026.06.05
Nothing but rude people work here I think I've had 1 nice guy in service one time on my 4th recall for our brand new SUV. They're pretty Incompetent too. The nice service guy I'm talking about over heard another service guy tell me the absolutely wrong info about my recall on the broken driver door and said you can't charge him its our broken door under recall. So thank you to that gentleman I'm going to find out his name and leave him a good review alone. But I just called to purchase another broken part for my barely over 35,000 mile car and they picked up and was rude, transferred me to service instead of parts made me out to feel I did it and then talked to me like I was stupid when I finally got to parts. If it wasn't for me needing this part that only Ford seems to sell they wouldn't get my business or money! I hate this vehicle its a P.O.S, Can't stand to deal with people at Ray Skillman and Highly suggest you find somewhere else to buy until they change their culture there and start treating people with the same respect I try to show them everytime I call them/go in there. I have 15 plus years Commission sales under my belt I would never treat my people like they do!
We are so very sorry to hear that this was your experience while you were here. We have forwarded the information onto our Service Manager for review. We were however not able to associate the name on this review with anyone in our service records.
Could you please email the associated name/ phone number and or email to angel_crawford@rayskillman.net along with a good contact number for you?
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Jonathon Taylor2026.06.02
I had a wonderful experience buying my first new car this last weekend. I even went in towards their end of business and no one made me feel unwelcomed. Closson even offered to help me setup the tech in the car post normal business hours. I declined to let them get the heck out of there lol. Thanks guys!
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Jeb Boissy2026.06.02
Came for a simple oil change and got a weekend’s worth of headache and poor communication and customer service. Told me my splash shield needed replaced, and I told them I would handle it at a later date and to leave it be for now. I then ended up missing hardware underneath my car that kept another item in place which happened to fall down the next morning on my way to work which made me go to the shop and show up late to work. They removed that shield and kept that as well, not returning it to me. I spoke with Chad on the phone and in the shop throughout this process and he was nothing but rude and hung up on me. He first told me that whoever worked on my car, put the hardware back up underneath my hood and put the metal shield in my trunk. Once I said it wasn’t there and that I checked, he told me that my missing hardware was “Not life or death bud” and that “it wasn’t that expensive to replace” when the principal was that they removed something from my car and did not return it to me. I came back to the shop in which they told me there was no metal shield in the shop and they put it back in my trunk. After getting a manager, it turns out I was missing hardware and they had my metal shield sitting in the back with my information on it because they thought I was coming back to get it. Chad didn’t apologize for the miscommunication on their part and neither did the manager. I’ve had nothing but problems when taking my car here. I’ve taken it a couple other times before for a 90 minute oil change and a 90 minute singular tire change. I will not be bringing my car back to Ray Skillman.
We are so very sorry to hear that this was your experience during your visit to us. We have forwarded the information onto our Service Manager regarding the matter to review and address the situation.
Hunter Hutcherson2026.05.27
I’ve been a loyal customer of this dealership for years and have purchased multiple vehicles here, spending well over $250,000 total. Because of that, I genuinely expected better treatment when an issue came up with my most recent purchase.
We recently purchased a Tahoe from this dealership knowing it needed a transmission. That was never the issue for us, and we immediately invested over $6,500 to have the transmission replaced ourselves. We understood we were buying a used vehicle and accepted that responsibility.
What’s disappointing is that only 7 days after purchase, the entire infotainment/radio screen failed completely. I reached out hoping the dealership would at least offer some level of customer service — even something as simple as looking at it, diagnosing the issue, or trying to help find a solution.
Instead, I was immediately told that because the vehicle was sold “as-is,” there would be no help whatsoever.
This review is not about a radio screen. It’s about customer loyalty and standing behind the relationships you build with repeat buyers. After years of doing business here and repeatedly choosing this dealership over others, it was frustrating to feel dismissed over such a small issue in the grand scheme of things.
I understand used vehicles can have problems. I wasn’t asking for a free vehicle or unrealistic compensation. I simply expected a dealership that values long-term customers to show at least some willingness to help.
Unfortunately, this experience completely changed my perspective, and future vehicle purchases for my family will likely be elsewhere. I would encourage potential buyers to carefully consider what level of support they can expect after the sale before making a purchase here
Our salesperson Darla was really nice, helpful and very knowledgeable about the car we decided to buy. Thank you for making our car buying experience enjoyable.
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Skillman Ford!
Vincente Santiago2026.05.19
Up front and honest, received more than expected from my trade which made my purchase decision very easy. We have purchased six Vehicles from Ray Skillman auto group mostly form Joe Marcello an upfront informative professional. We highly recommend Mr. Joe Marcello.
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Ricardo Lopez2026.05.15
I had a very disappointing experience with the service department at Ray Skillman Ford on April 23rd.
I called ahead the same day asking if I could come in to get a second key programmed for my vehicle. I was told that I could come in without an appointment and that it would take about 30 minutes to 1 hour. I was completely fine with that.
After driving down there with my 1-year-old child, I spoke with the service advisor who immediately told me I needed an appointment. I explained that I had already called and was told to come in. He then changed the estimated wait time to about 1 hour and 30 minutes.
While there, I also mentioned that one of my parking sensors was not working and asked if they could possibly take a quick look at it. He reassured me that it was “not a small issue” and that I would need to bring it back another day for diagnosis. I accepted that and decided to just wait for the key service since I was already there.
Keeping a 1-year-old entertained for over an hour and a half is not easy, but we managed. Once the exact amount of time he quoted had passed, I went back to the advisor. As soon as he saw me, he called for someone to bring my vehicle up and then told me they were unable to make the second key because the vehicle first needed a full diagnosis.
At that point, it honestly felt like the vehicle had never even been looked at. He suggested I bring it back the following Monday, but the overall attitude made me feel like he simply did not want to help me. I hate to even think this way, but as a Hispanic customer, the experience honestly left me wondering if I was treated differently.
I later scheduled with another Ford dealership and had a completely different experience. I dropped the vehicle off expecting it to take several hours, but in less than 2 hours they diagnosed and fixed the parking sensor issue AND programmed the second key with no problem at all.
That confirmed to me that my vehicle likely was never properly checked at Ray Skillman Ford, and I ended up wasting over 1 hour and 30 minutes of my time for nothing.
We are very sorry to hear that this was your experience while visiting us for your service needs. We would very much like the opportunity to look further into this however we would need some additional information from you so that that we can pull up all of the vehicle records and phone calls. Will you please reach out to us at 317-885-9800 and ask to speak to Angel Crawford as soon as possible? Thank you!
Jason Bosaw2026.05.14
Kensey and Zach were really good to work with. I found myself fed up from looking for cars on Craig’sList (which should be retired already) and Facebook Marketplace. I wasn’t desperate for a car but I was certainly over the private party sellers who couldn’t answer any questions, most of the time couldn’t speak English, were asking retail prices, ghosted me or never responded, and tried pathetic scams. I had done enough research to know what the car was truly worth to me and that’s what I offered as an ‘out the door’ cash price. My offer was contingent upon everything checking out and no deal breaking issues being found. I also don’t do the back and forth thing. It’s either they accept it or I will continue looking. That being said, my offer was accepted, I checked the car out, found no deal breaking issues, and bought the car. The process was super simple and the guys had all the paperwork ready when I arrived. I was in and out quicker than any dealer I’ve ever bought a car from. The next time I need a car, I’ll start with the Skillman guys and save me a lot of headache. Great job guys!
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Skillman Ford!
David Barnhardt2026.05.14
Over all the used super center is good to work with.
I just do not like the extra charges added to the sale and no way to refuse them. The pricing on the trade in was very fair. The sales person was very pleasant.
Thank you for your feedback! We're glad to hear that you found our used super center to be good to work with and that Zak provided pleasant service. We appreciate your input regarding the extra charges and will take it into consideration as we continue to improve. If you have any further questions or concerns, please feel free to reach out to us at Ray Skillman Ford. We hope to see you again soon!
Sincerely,
The Ray Skillman Ford Team
JJA2026.05.14
4 hours ago
I want to give a huge thank you to Max Laine at Ray Skillman Ford in Greenwood, IN. As a U.S. service member stationed overseas, it's not easy to get the parts and support I need for my Ford Edge. Max went out of his way to help me get the OEM parts I needed, making a stressful situation much easier for me and my family. Even from across the ocean, Ray Skillman Ford continues to be my go-to dealer. Thank you, Max, and thank you to the whole team for your outstanding service!
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ray Skillman Ford.
William Adams2026.05.13
The Best Ford Dealer in the Midwest. Brad Showers is extremely knowledgeable of the Vehicles.
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ricky Catron2026.05.12
Everyone at this dealership is amazing and go above and beyond to make sure ypu are satisfied with purchase. They knew what lenders to go with to get as low as possible interest rate. From the moment I got there to the moment I left I was treated with nothing but respect. Riley and Brad were so great to work with and so professional. I would highly recommend Ray Skillman Ford for a new vehicle purchase. This one my very first new vehicle purchase and they made it as smooth as possible. Thank you for the great service.
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Ray Skillman Ford.
Krystal Weaver2026.05.12
I bought my 3rd vehicle from Ray Skillman Ford last week after hitting a deer. They found me exactly what I wanted and I drove away in it in less than 2 hours. They are excellent to work with and I am so happy with my purchase.
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Ray Skillman Ford.
Jeff Peters2026.05.10
The people at Ray Skillman Ford are always the most helpful. They have consistently provided our family and extended family with our automotive and automotive service needs in a friendly and timely manner. No better people to work with.
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