Disappointing
I booked a job for a boiler leak repair and a service. They came and only repaired the leak and didn’t tell me that they hadn’t done the service until after I paid the invoice. They then agreed to return to do the service but didn’t turn up. Now they’re refusing to answer repeated calls/ messages, even though I’ve told them that the boiler is now not working at all and I’ve been left with no hot water or heating in 1 degrees. I’m so disappointed in this company and now will have to pay a second call out fee to someone else to rectify this.
Date of experience: 27 November, 2025
Thank you for giving us a 5-star rating! We appreciate your feedback and are glad to know you had a positive experience. If you ever need assistance in the future, please feel free to reach out. We're here to help.
Frances Bent2025.10.01
Book in for someone to come see me on the phone. Took day off work so I could be around. No one came, tried calling multiple times and didn’t hear back. Have emailed but awaiting reply.
Very good experience with RARE plumbing. The engineer was always on time, took time to understand our setup and upgraded our Heatmiser system to the new level.
Thank you, Yvonne! We’re so pleased to hear you had a great experience with us. Our engineers always aim to be punctual, thorough, and ensure everything is set up perfectly. Delighted your Heatmiser system is now upgraded and running at its best. We truly appreciate your trust in RARE Plumbing London.
Alex Woolfall2025.07.17
Fantastic service from start to finish. Very quick response and detailed breakdown of costs. Two lovely guys sorted electrical and thermostat issues with my boiler and explained all the work and even showed me the old scaled-up elements they replaced. Plus they did the job in less time than anticipated and that saved me money off the original quote. Polite, friendly, no mess and a great experience. And now I have hot water again! Recommended!!
Thank you so much for the wonderful review, Alex! We are delighted to hear that you had a fantastic experience with us. We are glad that our team was able to quickly respond to your needs, provide a detailed cost breakdown, and efficiently fix the issues with your boiler. It's great to know that you found our technicians to be polite, friendly, and tidy. We are thrilled that you now have hot water again and that we could save you money in the process. Thank you for recommending us!
Yvonne Pichert2025.06.23
They arrived during their pre-advised time slot (middle, not at the end or after as others often do) and send a text message half hour before arriving. Parish is very knowledgeable, explained everything and discussed possible options for Heatmiser upgrade. While the quote for the actual work is not cheap, I will still appoint them given their expertise and follow through. Can only recommend!
Hi Yvonne, thank you so much for the lovely review — it really means a lot. We’re so glad you felt looked after, and that Parish was able to walk you through the Heatmiser upgrade options clearly. We know how important it is to arrive when we say we will (especially when others often don’t!), so it’s great to hear the timing and updates helped. We completely understand that upgrades like this are an investment, and we’re really grateful for your trust in us. If you have any questions in the meantime — whether it’s about the smart heating controls or anything else — we’re just a call or message away!
Patrick Rusby2025.06.16
Really happy to recommend, engineer was really polite and knowledgeable and when he had to order a part came back quickly to get our hot water back on!
Thank you so much for your kind words! We’re really pleased to hear our engineer looked after you so well and got your hot water back up and running quickly. If you ever need us again, we’re always here to help.
Claudia Canesi2025.05.02
Everything was perfect. Clean, precise, friendly and very professional service. I'll use Rare Plumbing again.
It means a lot to us that you found our service perfect! We're delighted to know we could provide a clean and professional experience for you. Looking forward to assisting you again in the future!
We're really grateful for your top rating! We're over the moon knowing you had a pleasing experience. Your satisfaction is our goal, and we're always here if you need us again. Have a fantastic day!
James Robertson2025.04.08
Paresh is unusual for a London tradesman -- he comes when he says he will come, he charges what he says he will charge, and the workmanship is always first class. I cannot recommend him highly enough. -- James Robertson
I am truly honored to receive such great feedback, James. Thank you!
Stephen Perrin2025.03.13
We needed a plumber to help calibrate our under floor heating. Paresh explained how we could do it ourselves. A really honest approach to the customer. We like that.
Thank you for your kind words! We're thrilled to hear that you appreciated Paresh's approach. Providing honest and helpful service is what we strive for, and we’re glad it made a difference for you. If you need any assistance in the future, don’t hesitate to reach out.
Thank you for your 5-star rating! We're thrilled to know you had a positive experience with us. We look forward to serving you again in the future.
Alex Woolf2024.11.28
This company was good on phone and then by email. We set a date for a full boiler service and stripout.
Someone had to take a morning off work to wait for this company who never arrived and did not respond to 2 emails and a phone message.
No one is answering their phone.
Very poor service from what seemed like a good start.
I'm happy to rectify this review if anyone contacts me, as it stands now, go elsewhere.
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by our recent service. It appears we fell short of the excellent service we strive to provide for our valued customers. We're disappointed to learn about the missed appointment and communication gap. Please rest assured that this matter is being taken seriously, and we would appreciate the chance to discuss this further with you to resolve the issue. Kindly contact us at your earliest convenience so we can make amends. Thank you for your understanding and patience.
MONA ADVANI2024.08.06
I have used Rare Plumbing a couple of times now and each time they have been extremely professional, efficient and got the job done! Thank you so much 🙏🏼 I’d recommend this company to everyone! Very happy!!
Thank you so much for your kind review! We're incredibly grateful for your trust in Rare Plumbing London after facing challenges with previous contractors.
It means a lot to us that Paresh and Aneel were able to resolve your plumbing issues quickly and efficiently. We ensure our team delivers high-quality work and strives to leave customers confident in the solutions provided.
We appreciate you highlighting Paresh and Aneel's work specifically. We are proud of our team's dedication and expertise, and your feedback is valuable recognition of their efforts.
Thank you again for choosing Rare Plumbing London. We're honored to have earned your trust and positive recommendation.
Thank you for your kind 5-star rating! We are glad to hear that you had a great experience with our services. If you need any assistance in the future, feel free to reach out to us.
Miles Moseley2024.04.08
Fast response. Identified and fixed the issue quickly
Thank you for the glowing review, Miles! We're delighted to hear that our team was able to respond quickly and efficiently to resolve the issue. Don't hesitate to contact us in the future for any plumbing needs.
Kamlesh Padhra2024.02.28
I am thoroughly impressed by the exceptional professionalism and reliability exhibited by Rare Plumbing London. As someone who has engaged numerous plumbing services in the past, I can confidently assert that Rare Plumbing London stands out for their unwavering commitment to delivering top-notch service. Their team consistently offers expert advice and employs their extensive knowledge to effectively address all plumbing issues within my household. I wholeheartedly recommend Rare Plumbing London to anyone seeking superior plumbing solutions
Thank you for your fantastic review! We are truly honored to be recognized for our exceptional professionalism and reliability.
We understand the frustration of dealing with various plumbing services, and your kind words about Rare Plumbing London standing out truly mean a lot. We take pride in our unwavering commitment to providing top-notch service and appreciate you acknowledging our dedication.
It's rewarding to know that our team consistently delivers expert advice and effectively addresses your household's plumbing needs. Our team's extensive knowledge and dedication to finding solutions are core values we strive for, and your feedback confirms we're achieving those goals.
We are grateful for your wholehearted recommendation. It's incredibly valuable to us, and we hope to continue exceeding expectations for you and others seeking superior plumbing solutions.
Thank you once again for choosing Rare Plumbing London.
Sincerely,
The Rare Plumbing London Team
Diven Halai2024.02.28
**Outstanding Service from Start to Finish! ⭐⭐⭐⭐⭐**
I recently had the pleasure of using Rare Plumbing London for some much-needed repairs in my home, and I couldn't be happier with the experience. From the moment I called to schedule an appointment, their customer service was top-notch. The representative was courteous, attentive, and efficiently arranged for a plumber to come out on a day that suited me.
The plumber arrived within the designated time frame and was extremely professional. He thoroughly assessed the issue and explained the necessary repairs. Throughout the process, he maintained open communication and answered all of my questions with patience and expertise.
The quality of the work done exceeded my expectations. Not only did the plumber resolve the initial problem efficiently, but he also took the time to inspect other areas to ensure everything was in proper working order. The attention to detail and dedication to customer satisfaction were truly commendable.
Moreover, the pricing was fair and reasonable, especially considering the high level of service received. There were no hidden fees or surprises, which I greatly appreciated.
Overall, I highly recommend Rare Plumbing London to anyone in need of plumbing services. Their professionalism, expertise, and commitment to excellence make them stand out in the industry. I will definitely be using their services again in the future and will confidently refer them to family and friends. Thank you, Rare Plumbing London, for a job well done!
Dear Diven,
Thank you so much for taking the time to leave such a detailed and positive review! We are thrilled to hear that you had an outstanding experience with Rare Plumbing London, from start to finish.
Your kind words about our customer service representative and plumber are greatly appreciated. We strive to provide excellent service, and it's rewarding to know that our efforts are recognized. We're particularly happy to hear that the plumber was thorough, communicative, and addressed all of your concerns.
We are also grateful that you acknowledged the quality of the work and the fair pricing. Our team is dedicated to providing top-notch service at a reasonable cost, and your feedback confirms that we're on the right track.
Your recommendation means the world to us! We are committed to exceeding customer expectations and building long-lasting relationships with our clients. We look forward to serving you again in the future and to receiving referrals from your family and friends.
Thank you once again for choosing Rare Plumbing London!
Sincerely,
The Rare Plumbing London Team
Sharon Angell2024.02.21
I’ve been with Rare plumbing well over yrs and they’ve been amazing. Paresh and Anil are a true and amazing representation of the company and their reliable service says it all in The Name.. RARE!!!
Thank you so much for your kind words, Sharon! We are thrilled to hear about your positive experience with us over the years. Our team, Paresh and Anil, are dedicated to providing reliable service, just like our name suggests - Rare Plumbing. We truly appreciate your continued support!
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