Very efficient, the lads packed the Whole house in less than 2 days, everything was neat tidy and highly recommend, a stressful experience was made easier
Thank you for the excellent rating, Tim, we really appreciate your review. It’s great to hear that our team packed everything efficiently and helped make a stressful experience much easier for you.
Thank you, Elsie, for taking the time to leave a review. We’re pleased you were happy with the service and wish you all the best in your new home.
Kind regards,
PSS Customer Services
Sam Shugaa2025.11.18
Between PSS and their Dubai partner Fusion, they misplaced some of my items (shipped arround 1/3 of 40ft container).. I had purchased additional insurance, but no compensation recieved from any of them.. they all put the blame on each other, and in the end blamed me for not checking off every item being offloaded by a team of around 6 guys (pss) at speed into all rooms and garden storage.. i was not advised to do so and noticed the missing items a few days after.. both companies received reviews..
I am sorry to hear of your missing items and understand how frustrating this is for you.
I understand this feedback is from your move that took place last year. Having looked into your file, I can see that upon being informed by yourself that there were missing items, we not only went through our electronic system, which shows all items scanned in, but also carried out a thorough physical search of our warehouse. Upon completing this search, it confirmed our system that all items had been loaded and sent from our side. We also liaised with the agents regarding this and asked that they too carry out an investigation as we had.
I understand the team had confirmed to you that the above had taken place and that the delivery documents were sent to the agents. In this instance, it would be best for you to reach out to them directly and see if they are able to help you with your insurance claim, as you held cover with Fusion rather than ourselves.
Kind regards,
PSS Customer Services
Jewel Elisha2025.11.14
Moved from Glasgow to Perth, Aus — no issues at all. PSS handled everything professionally and on time.
Thanks, Jewel! We're delighted to hear your move from Glasgow to Perth went smoothly. Great to know everything was handled professionally and on schedule. Enjoy settling into Australia!
If there's zero rating, I'd rate this company ZERO!!!... I had the worst moving experience with this company. They are very unprofessional, unreliable, unresponsive, full of lies.
To start with this company delays my luggage from UK to Canada it's exactly 6 months and a week today when I moved my luggage through this horrible company with liars as staffs. I must tell you I only received two bags in August.( Of which the bags was sent since May3rd. ) First they claim my bag was heavier and longer and demand almost twice initially charged for air-freight. Hence, I was given sea-freight option which happen to be the worst decision. On arrival of my luggage I was charged additional 200CAD for clearance which was never included or mentioned when sending my luggage.
Unfortunately after receiving the bags I realised one of the bag delivered wasn't mine I actually had a cartoon instead of bag which I immediately sent back to their Socall agent here in Canada.
Since August till Date I HAVE NOT RECEIVED MY THIRD BAG!!! I will tell you the story about this whenever I called Charlie is either avoiding my calls, ignoring my emails and telling me he have loads of work and emails to respond to so it wil take approximately a 24hours or more to reply my messages, this same charlie have been replying within hours before the transaction in May ,however since they lost my luggage my emails and call become secondary matter to him and his company.
On Sept 3rd Charlie sent me pictures image of my lost bag and ask does it look like this i replied "Yes" till Date i haven't received that bag in pictures ,is that not ridiculous?
When i called at some point Charlie told me the bag was found in Canada but they working on getting it to me. I dont know what kind of agent will hold a luggage since Sept 3rd till today November 10th and not be able to deliver?
Last week their so called agent email me if I can ask my husband to come and picked the bag as the bag as just arrived from UK, I decline and this really got me angry, first the statement is contradictory to what Charlie said earlier ,secondly my husband is not even in the country to bring it hence I need my bag delivered to my door step. To be detailed i live in Winchester which is about 7to 8 hours drive away to where there agent are.
Charlie told me to copy him in the email and they will sort it. Since a week now I haven't heard nothing about my luggage.
This was same agent that gave me 3days to collect when my bag arrived earlier in August and told me I will pay additional storage if I delayed collection because they have limited space.
This PSS company and there dealing are the worst anyone can think of.
Am still yet to receive my lost bag, am only putting this here so the world can be aware of there ill manners, maltreatment and ridiculous customer service.
But bare in mind I'd take a legal charge on this and also this will be put across all social media platforms.
We appreciate you taking the time to leave your feedback.
Having looked into your account I understand it was scheduled for us to carry out our air freight service for some bags you were wanting to send, however as per the quote accepted this was based on 25kg per bag. Upon collection it was confirmed the bags weighed significantly more than this and due to this was then unable to be sent via air freight. This is unfortunately does affect the costing and did not meet the needs of the quote accepted I understand you were unhappy with the costing and to ensure this was as cost effective as possible for you our team explore other avenues.
As per the exclusions of your quote there may be charges, we are unable to advise on as these come from customs rather than ourselves. I understand that there has been some confusion with the destination agent, in which has led to you waiting to receive one of your bags. I can assure you that your move manager Charlie has been working diligently to resolve this matter for you and liase with the agents to get this actioned as soon as possible for you. That said I understand the bag in question has since been received.
Kind regards
PSS Customer Services
olayinka Agbaoye2025.11.09
Highly Recommend
Fast safe and transparent delivery
Customer service is top notch.
Effective service👍
Thank you, Olayinka. We really appreciate your feedback and recommendation. It’s great to hear you were happy with our service and that our customer support met your expectations.
Thank you, Dina. We’re delighted to hear that you found our service reliable and that you’re happy with your experience.
Kind regards,
PSS Customer Services
Virginia Lindiwe Twala2025.11.07
PSS staff who came to collect the stuff for shipping they were professional and communicating with explaining everything . I really appreciate their service .
Thank you, Virginia. We really appreciate your kind feedback and are so pleased to hear that our team provided a professional and communicative service when collecting your shipment.
Kind regards,
PSS Customer Services
joy ovenden2025.11.07
So far everything is on track and I am very pleased with the great service I have received.
Thank you, Joy — we really appreciate your feedback and are pleased to hear you’re happy with the service.
Kind regards,
PSS Customer Services
Andrew Hargreaves2025.11.04
Stay away! A terrible company with awful staff and service. We organised for a simple service when moving to Australia from the UK, we required 3 moving boxes and a suitcase to be shipped. The 4 pieces were picked up from our house and we received a confirmation email.
Three months later, I called PSS to ask for an ETA on our things, I was told that they had no record of receiving our suitcase even though I had a confirmation email. They had also forgotten to contact me to discuss this and had not attempted to locate the missing suitcase. Because the service was now on hold, our three remaining boxes had been sat in their warehouse with no plans to send to us in Australia. They kindly offered to air freight the boxes for approx £1000!!! The boxes took another 3 months to arrive and were and a terrible condition. The boxes were caved in and our belongings were damaged inside.
Throughout the process, PSS did not return a single phone call after they said they would. Did not attempt to find our missing suitcase and each member of staff was horrible and rude to deal with.
Stay away from this company!!!
*edit. The below response sums up the 'customer service' of this company. They have claimed that they worked hard to find the missing box, however failed to mention that they did not start to locate the missing box until 3 months after they were supposed to receive it. By this time, the likelihood of finding a missing box reduced massively. The missing box was noted when the items arrived in the PSS warehouse hence why my shipment was kept in the warehouse, but PSS did not attempt to locate to missing box until I followed up three months later.
It's also interesting to see the polite response on a public platform, a complete contrast to the hostile and rude previous private communications. Also no justification to why they did not return a single phone call during the entire process after numerous promises.
I cannot stress enough to stay away from this company for international freight.
There was no dispute over the liability cover, no need for this to be mentioned in the defensive response from PSS.
Thank you for taking the time to leave us a review. I can see your removal took place in 2022 and as mentioned at the time your complaint and claim were dealt with; the claim could only fall under our limited liability cover as you had chosen not to take out the standard liability cover for your items which, would have covered you up to their value. I can see that we worked hard with our couriers to locate the missing box as the box did not make it to us directly and was missing prior to us receiving your other goods, and we were pushing hard for searches with the UK courier, but they unfortunately could not locate the item. We can only apologise for the delay in your items arriving and we are sorry you remain unhappy regarding this however, we are pleased to also see that the claim was settled in 2023 when you had accepted the outcome and settlement amount.
Kindly let us know if we can be of any further assistance.
Kind regards
Customer Service
Leroy Kasen2025.10.30
Really impressed by PSS. We moved our family of four from Manchester to Lisbon, and the overseas move felt much less daunting than I expected. The guys who packed the house were friendly, kept everything neat, labelled all the boxes, wrapped fragile items beautifully. On arrival in Portugal, everything was intact. Big thanks to the move‑manager who kept us updated each step of the way.
Thank you for your kind review, Leroy! We're so glad to hear that your move to Lisbon went smoothly and that our team provided great service. Wishing you and your family all the best in your new home!
Kind regards,
PSS Customer Services
Henry Clarke2025.10.29
My simple advice to anyone thinking of using this company is DO NOT. The majority of my possessions which were shipped from UK to Spain were damaged including oil spill on sofa, broken leg on table, broken table lamps, dents in appliances, grease on mattress. PSS’s response was make a claim on your insurance. No care was provided at all.
I am very sorry to hear of the damages you have reported and appreciate you taking the time to share your feedback. This is precisely why we offer our standard liability cover , which I note were discussed with you prior to shipment. Our packing crews are highly experienced and always work to export standards to ensure consignments are properly protected for international transport.
we do take all feedback seriously and will review your comments internally to help us improve.
Kindest regards
Customer Services
Emily Sacco2025.10.29
Total shambles
We paid almost £600 to pack and post one tea set from UK to Australia.
It has been a nightmare since we handed over the payment. Here are a couple of examples:
The day before the item was due to be collected including packaging I was emailed a shipping label to "print at home and stick on the box". I called PSS and asked to speak to our case officer who had become increasingly difficult to get hold of. Low and behold, he was unavailable. Being passed around the office, 7 people later, I was told nothing was booked to be collected this next day and they'd need to order a box if I would like the full packing service. So it went on until we finally established, as clearly stated on the contract and invoice we had paid for the pack and post service and the box was all ready to go with the driver in the morning. Unbelievably disorganised and very time consuming for me to call. Emails from me to them go largely unanswered.
We are now, miraculously nearly there, with the tea set about to arrive in Australia and I have received another email from a completely different company and a $402 invoice to be paid immediately or we will face extra holding fees. Almost the most ridiculous 4-page form including entire family details, travel details, pets entering country, etc. No human, animal, or anything else is traveling! Again, if I don't fill it in "as best I can"
I am back in the nightmare of trying to contact PSS as the new company are saying it is me or PSS who must pay. The PSS contract clearly stated "standard customs clearance covered" and the new company has agreed, in writing, the invoice is unavoidable and standard customs clearance process.
I paid hundreds to a professional removal company to post one simple box rather than using Royal Mail or ParcelHero, etc, to avoid unexpected problems, delays, hassle, paperwork and costs. It has turned out to be the exact opposite!
Thank you for taking the time to leave a review. I can fully understand how frustrating it must have been when your experience didn’t go as smoothly as anticipated.
I see that there were moments when reaching your move manager proved difficult, and while our team did assist with your queries, I understand how it might have felt like you were being passed around. Your feedback about the label printing issue is valuable, and we’ll certainly explore alternatives for customers who may not have access to a printer in the future.
Regarding the charges and customs paperwork, I’ve reviewed your file and can confirm that the quarantine inspection fees are not included in our service charges, as outlined in the exclusions and communicated by your move manager. These fees are set by Australian border control and are outside our control. We make every effort to highlight potential additional costs like quarantine fees in our quotations, and we also provide an advisory leaflet with estimated costs to help customers plan ahead.
We truly appreciate your feedback, and it will be taken into consideration as we continue to refine our processes and communication. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind Regards
Customer Service Team
J.E. Van Clief2025.10.28
Paid over 1000 pounds to move a couple boxes to the states. Payed extra for insurance and three day Air freight. It's been two months since we started the process. And over a month since they collected all my items. Every week it has been "we will have it ready by next week" but still nothing. Still have not even been given a rough estimate on when my items will arrive or IF they will.
If I ever get my items I will update this review but as of right now not a good process as I could have mailed some things separately by DHL or others and paid roughly the same but would have it all by now
Thank you for taking the time to leave us a review. I am very sorry to hear you were not satisfied with your service and I understand that this was due to the delays that took place. We can only apologise for the inconvenience this caused you. Unfortunately, one of our couriers experienced severe delays due to unforeseen circumstances.
I understand you were quoted 7-14 days for your items to arrive, and they were delivered to you on the 3rd November 2025. when matters like this take place we do proitise the delivery for you however, I’m afraid that sometimes the delays are completely our of our control, yet we will always try our best to get your items to you as soon as possible, and again I am sorry that the delivery took longer than expected.
Please do let us know if you have any further queries!
Kind regards
PSS Customer services
Daniel Fitzgerald2025.09.26
BUYER BEWARE!!!!!!!!!!!!!!!! SCAM ‘PROFESSIONAL’ COMPANY! Not professional removers. Took my belongings and shipped to Dubai. ALL boxes smashed to smithereens with thousands of pounds of damage. They tell you it’s insured. It’s not. Offered me £345 for 5k of damage. Completely ignore any concerns. Blame everyone else. Zero accountability. A proper cowboy company. I’d give them minus 5 stars if I could. No matter what their response is DO NOT USE. Go elsewhere to a reputable firm!!!
Thank you for leaving us another review and I am sorry you remain unhappy with the claim’s outcome regarding the damage to your items. I understand that our services director had been in touch and assisted you with your concerns and you have also been completing the claims process for your items. I can also see that we had submitted a claim for yourself with the courier that handled your goods.
I am sorry that the total settlement amount had not reached your expectations. I can see that 6 out of the 10 boxes you had sent had sustained some damage, and the pictures you had sent over had showed damage to two of the boxes with slights rips on the corner, however the structure of the box was still intact. I understand that you had wrapped each item in one layer of bubble wrap and had placed fragile tape on the box to protect the items whilst packing your boxes however, unfortunately there is always a risk of damage when sending fragile goods over seas due to the movement in transit and we would always advise to use extra packing material if you are packing the items yourself.
Should you remain unhappy with the total settlement amount from the claims team, I would advise to reach out to your claims handler who would be able to assist you further with any concerns regarding this.
Kind regards,
Customer Service
Shubham2025.09.03
Unfortunately our goods arrived in a condition where the only logical inference would be that the company PSS deliberately mishandled and broke our stuff. Our broken items include TV, Sofa, Table, missing jackets, broken crockery and photo frames. This when the items were bubble wrapped and insulated properly. Absolutely disgraceful in their communication & no remorse except to route me to their “claims partner” who doesn’t answer. Anyone trying to use them beware and I absolutely do not recommend them!
Even after cc’ing the leader of the company not one person reached out ! If you’re thinking of using this company I highly highly suggest to either max out on insurance or just pray that you don’t have this experience!
Thank you for leaving us a review. I am sorry to hear your items and boxes incurred damage and that you are unhappy with our services. Having looked at your file, I can see that when you had first contacted us regarding the damage and missing jackets, we had reached out to our claims team to contact you and start the claims process. We had also contacted our destination agents, and them and ourselves both carried out warehouse searches for any jackets that may have been included within your shipment, however as advised, unfortunately there were no items located and it seems you boxes were not opened once collected from you. You were contacted by our complaint’s hander here at PSS and also the destination agents to advise of this. As you remained unhappy, we then passed on your concerns to our services director who had also reached out to you regarding your complaint. With regards to damage of the boxes, I am sorry to see this however, I also understand that you had packed most of the boxes yourself with your own materials and unfortunately as they are not as strong as the BAR-approved export quality materials that we use, I believe this is the reason they did not stay completely in tact throughout transit.
In relation to the damage to your TV, I understand that our surveyor had mentioned to you upon completing your survey, that we always recommend a wooden casing for TV’s due to them being more fragile and requiring more packing materials however, you had mentioned that you did not wish for this and would provide a box yourself. Once again, I am sorry to hear there was damage to your items, and I can confirm that our claims team are working to provide you with an outcome.
Please do not hesitate to reach out should you have any further queries.
Kind regards
PSS Customer Services
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