Verified Company
Update: So today I stopped by for some help. They told me to order the part online. I really hate when you take the time to go to a brick and mortar store, and they just tell you to get it online. I got the impression that they prefer to work directly w plumbers and contractors and don't care about smaller sales.
Old 5-star review:
If I could write a title of this review, it would be: Do Not Buy Your Toilet at a Big Box Store. That's because I went through 2 such stores to buy a Toto toilet. The first time, it arrived in about 55 different pieces, completely shattered. Then I had to deal with returning this carcass of a toilet. (They wanted me to return 100 lbs. of porcelain shards myself!). Store #2 never got to the delivery stage, since they did not provide "white-glove" delivery to Brooklyn. When they finally checked on the item in the warehouse, it too had shattered.
My husband saw Park Slope Plumbing Supply while driving by. I called and spoke to Randee, who made the whole process super easy. I never even had to visit the store. She suggested my plumber pick up the toilet, and now this whole month-long journey of buying a toilet is over!
I will definitely look up Park Slope Plumbing Supply the next time I'm in the market for such goods and services.
We had a fantastic experience with Park Slope Plumbing. Tom and Tony were incredible throughout the entire process. We made a significant purchase and, like with any large project, there were some delays from distributors that were out of their control. What stood out was how the team handled it.
Tom, the owner, personally made calls to vendors to get things moving. He got creative with us to find solutions and made sure the project stayed on track. That kind of involvement from an owner is rare and deeply appreciated.
Tony was also outstanding. He made sure everything flowed smoothly and kept us informed every step of the way. The communication, professionalism, and commitment to seeing things through were top notch.
I understand some of the other reviews here, but in my experience, what matters most is how a company reacts when things don’t go perfectly. Park Slope Plumbing went above and beyond to make sure we were taken care of, and that speaks volumes. I wouldn’t hesitate to work with them again.
Sold a display vanity to my client and never included the wall mount hardware. Client called them they said contractor need to find screws for it. I called and took pictures then they said mfg will send hardware on their convinces. Told them unacceptable then the said they included the hardware for pick up. Told them no they need to speed up the package overnight. They claim is beyond their control so we wait. Now I will retract all business to them and Ferguson will be the new supplier. $20 over night will cost them more in business.
always a pleasure doing business here. been in three times now to pick up stuff for my cafe and have never been disappointed. sometimes there is a bit of a sticker shock when buying, but i’m also happy to spend more knowing that it’s going to a great and helpful local business with exceptionally knowledgeable salespeople. the whole world of plumbing is profoundly confusing to me but they make it all just a bit easier.
